Novi AMS Pricing Plan & Cost Guide

Novi AMS

Software for trade associations using QuickBooks

4.86/5 (70 reviews)

Novi AMS Pricing

Starting from: $685.00/month

Pricing model: Subscription

Our pricing is transparent and upfront. We scale our pricing based on the association’s annual revenue. No matter the tier, all Novi customers receive the same access to functionality. Our goal is to help grow your organization’s reach. Ultimately, as you grow, we grow.

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Novi AMS Pricing Reviews

Pros

  • Overall I enjoy the features Novi has offered and appreciate the new opportunities it's brought to our members. I am satisfied with the program and appreciate their quick customer service response.April A.Read the full review
  • Our favorite thing about this software is its ease of use and the detailed information we are able to input. The integration with Quickbooks and Constant Contact are fabulous.Cindy J.Read the full review
  • I continue to be impressed by its functionality and its product improvements. I wish more AMS's had this culture of continuous improvement and user-centric vision.Brandy P.Read the full review

Cons

  • Some of the features that have been requested are taking sometime to come out in the updates which can be frustrating.Kelly M.Read the full review
  • Reports aren’t as easy to pull. Member management missing a few functions.Madeleine M.Read the full review
  • Those two companies have large public profiles and many of our members have them blacklisted in their SPAM filters.Garnie H.Read the full review
100%
recommended this to a friend or a colleague

6 reviewers had the following to say about Novi AMS's pricing:

Jennifer H.

Novi AMS Offers Flexibilty

Used daily for less than 6 months
Reviewed 2021-05-13
Review Source: Capterra

We switched to Novi AMS from a custom built website and database. Like most associations, we had many little nuances that made the thought of using an existing AMS daunting. Novi has enough flexibility that we were able to transition our information over fairly easily and it has been working well so far. Switching to a new system was not easy but the staff and support has been great and very helpful along the way.

Pros
flexibility, reasonable pricing, great support

Cons
the ability to add more videos to the homepage

Response from Novi AMS


Hi Jennifer! Thank you so much for taking the time to write us a review. I'm glad to hear Novi has been flexible to meet NATOA's needs and that team and support have been helpful! Thank you again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sloane C.

Novi User Review

Used daily for 1-2 years
Reviewed 2019-09-25
Review Source: Capterra

We are very satisfied. We have a product that not only meets our needs, but brings engagement and value to our customers/members.

Pros
Novi sets a high standard in many areas. Having used two different Member Management System's in my time here - the difference could be noticed in the very beginning. The training and onboarding process was amazing - and the Novi team took such good care of our team as we trained, designed and migrated to their platform. Their stellar customer service has never slipped and their responsiveness when questions or issues arise is exceptional. The Novi team NEVER OVER PROMISES and sets reasonable expectations when discussing new features. Our "outages" or "downtime" have been almost non-existent and the Novi team has made proactive upgrades to protect their customers and ensure we remain up and running! Novi constantly provides environments for continued training and idea sharing for us, as well as feedback for them through round tables, their sprint update and making themselves available at our annual conference.

Cons
There isn't really much - there are a couple of features that we have requested - but they continuously add them to the "sprint wish-list" and bring us new features constantly!

Response from Novi AMS


Sloane, you are making us teary-eyed. Thank you so much for your thoughtful response!

Your team was amazing to work with during onboarding and continues to provide us valuable feedback to improve the software as a whole!

Thank you, again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Meghan E.

Easy To Use Association Management Software

Used daily for less than 6 months
Reviewed 2019-07-25
Review Source: Capterra

Overall, we are so excited to have made the switch. Using Novi is like gaining another employee for a fraction of the cost.

Pros
We have been searching for over a year for an easy to use AMS and Novi fits the bill. The site is user-friendly for staff and our members. Also, the system integrates with QuickBooks and eliminates the number of steps our staff has when invoicing and imputing new member info. Novi offers several training opportunities to help staff learn the system, plus there are several online help tools. We are so glad we made the switch and wish we would have sooner.

Cons
The only complaint I would have is the initial cost, but over time It will pay for its self. You pay the first year upfront and a hefty onboarding fee.

Response from Novi AMS


Meghan, Thank you so much for sharing! We're super excited to have you and MAA join the Novi family!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Benjamin B.

Great AMS with better customer service

Used daily for 1-2 years
Reviewed 2021-03-31
Review Source: Capterra

Novi's customer service and responsiveness are the best I've seen from a vendor. Our website and database are intuitive and easy to use, and the chat function for customer support is quick.

Pros
The learning curve is not steep, as it is with many other AMS/donor management systems, the controls are intuitive, and the customer services has been highly responsive.

Cons
I'd like to see a more robust email automation process, separate from the link to mailchimp or constant contact. I'd like for it send emails to members thanking them for payment on receipt. That said, my past requests have been taken into consideration and implemented, so I'm sure this will be added before long. Also, I did balk at the price-tag, at first, but it's worth every penny.

Response from Novi AMS


Ah, thanks Ben! Glad to hear it's worth every penny :) Thank you for the review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Therese B.

Knows Association work and very customer-friendly

Used daily for 1-2 years
Reviewed 2021-03-31
Review Source: Capterra

Exceptional. Incredibly responsive. Proactive in addressing needs of users. Great sense of user community, too. If you are a small office like me, they hit all the marks really well.

Pros
As an association, it makes a gigantic difference that Novi understands exactly our business, so the software is constantly being updated based on the suggestions of its users. The software reflects how members access and use membership software in ways that larger, more expensive products try to emulate. Changes to the software are ongoing and always in response to actual needs of the users. The Novi staff are always available to help with big and small problems. I never think twice about sending off an email with a question to the staff because I know that they will help me get the answers I seek.

Cons
I'd love to see more web templates to choose from for the design of our website.

Response from Novi AMS


We love working with Therese and we so appreciate you sharing your thoughts and feedback so we continually learn how to improve for ACP and our other customers. We couldn't do it without you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Patrick C.

Very pleased with Novi AMS

Used daily for 6-12 months
Reviewed 2021-05-20
Review Source: Capterra

My task to find a new AMS for our association. I had a bunch of demos with various other AMS providers, but Novi was the best. Their presentation was not canned and spoke to my specific needs (like company membership versus individual, committee structures, dues structures, etc). Every one of our needs was met. The service is impeccable. They are polite, responsive, and VERY helpful. Just great folks. They really believe in their product.

Pros
There is a lot to like here. The demo was great, all my questions were understood and answered thoroughly. The on-boarding process was amazing, they walked us through everything and were VERY responsive. I was amazed at Novi's flexibility and they really shaped their platform to fit our needs. This enabled us to begin work right away after we finished setting everything up. Most amazingly, their top tier customer service continued AFTER the on-boarding process! [SENSITIVE CONTENT HIDDEN], from Novi, kept up with me and scheduled followup meetings to make sure everything easy was going well. The end result is that I would recommend Novi for any association. It is intuitive, but also very flexible. I could not be happier, it is a great value.

Cons
I am trying to think of something -- anything negative about Novi. I am drawing a blank. It was honestly that good. And I invite anyone reading this to contact me with questions.

Response from Novi AMS


Thank you for such a thoughtful review, Patrick! We are so glad to hear Novi is meeting your needs and that the customer support has been impeccable. I will share that with the team and your onboarding specialist!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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