Novi AMS Pricing

The learning curve is not steep, as it is with many other AMS/donor management systems, the controls are intuitive, and the customer services has been highly responsive.

I'd like to see a more robust email automation process, separate from the link to mailchimp or constant contact. I'd like for it send emails to members thanking them for payment on receipt. That said, my past requests have been taken into consideration and implemented, so I'm sure this will be added before long. Also, I did balk at the price-tag, at first, but it's worth every penny.

Ah, thanks Ben! Glad to hear it's worth every penny :) Thank you for the review.

As an association, it makes a gigantic difference that Novi understands exactly our business, so the software is constantly being updated based on the suggestions of its users. The software reflects how members access and use membership software in ways that larger, more expensive products try to emulate. Changes to the software are ongoing and always in response to actual needs of the users. The Novi staff are always available to help with big and small problems. I never think twice about sending off an email with a question to the staff because I know that they will help me get the answers I seek.

I'd love to see more web templates to choose from for the design of our website.

We love working with Therese and we so appreciate you sharing your thoughts and feedback so we continually learn how to improve for ACP and our other customers. We couldn't do it without you!

Novi sets a high standard in many areas. Having used two different Member Management System's in my time here - the difference could be noticed in the very beginning. The training and onboarding process was amazing - and the Novi team took such good care of our team as we trained, designed and migrated to their platform. Their stellar customer service has never slipped and their responsiveness when...

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There isn't really much - there are a couple of features that we have requested - but they continuously add them to the "sprint wish-list" and bring us new features constantly!

Sloane, you are making us teary-eyed. Thank you so much for your thoughtful response! Your team was amazing to work with during onboarding and continues to provide us valuable feedback to improve the software as a whole! Thank you, again!

We have been searching for over a year for an easy to use AMS and Novi fits the bill. The site is user-friendly for staff and our members. Also, the system integrates with QuickBooks and eliminates the number of steps our staff has when invoicing and imputing new member info. Novi offers several training opportunities to help staff learn the system, plus there are several online help tools. We are so glad we made the switch and wish we would have sooner.

The only complaint I would have is the initial cost, but over time It will pay for its self. You pay the first year upfront and a hefty onboarding fee.

Meghan, Thank you so much for sharing! We're super excited to have you and MAA join the Novi family!

I really like that you can easily pull data from users. As well as being able to create groups, this allows us to narrow down our target audience of members to ensure that we are getting the appropriate messaging to the right people.

I haven’t been using long so I am still learning so don’t have anything negative to say at the moment

Thank you for taking a few moments to share your feedback, April! Please don't hesitate to reach out to the team as you continue to learn the system :) We are here to help!

flexibility, reasonable pricing, great support

the ability to add more videos to the homepage

Hi Jennifer! Thank you so much for taking the time to write us a review. I'm glad to hear Novi has been flexible to meet NATOA's needs and that team and support have been helpful! Thank you again!