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Microcall Logo

Cloud-based call accounting software

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Microcall - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: December 2025

Microcall overview

What is Microcall?

Microcall is a cloud-based call accounting solution that helps users identify and search phone numbers, track telecom expenses, analyze voice traffic, and more.

Key features include reporting, ad hoc searches, cost allocation, visual analytics, AD authentication, equipment inventory management, operation automation, and instant alerts. Microcall's call trend analytics and cradle-to-grave tracking features provide organizations with a complete view of their communication activities, enabling smarter decision-making. The solution also includes security and compliance features, such as instant alerts, notifications, and proactive monitoring to detect and resolve potential threats.

Starting price

Free
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Microcall’s user interface

Ease of use rating:

Microcall reviews

Overall rating

4.6

/5

18

Positive reviews

94

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.28/10
Rating distribution

5

4

3

2

1

12

5

1

0

0

Pros
“Easy to use, innovative technology that makes it easy to track and bill users. Customer service is the best in the business.”
LM

Luis M.

Supervisor

“Ease of use and the amazing Tech Support when assistance is required.”
JG

James G.

Service Management Coordinator

“The over all experience has been great. Good support when needed.”
DP

David P.

Communications System Manager

Cons
“Let me begin by saying that after a mere 22 years of using this software, I think I can rightly criticize and not worry about being PC.”
BC

Bruce C.

IT Generalist

“Microcall is a leader in the in the call accounting industry, and I can't think of anything I'm unhappy about with this product.”
KR

Kenney R.

Telecommunications Administrator

“Past the halfway point and have not even gotten to the (NEW) web-based dash board. Fire this goldfish up and start monitoring you phone traffic in real time.”
BC

Bruce C.

IT Generalist

Who uses Microcall?

Based on 18 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Automotive
Education Management
Higher Education
Insurance
Others

Use cases

Call Accounting
Call Tracking
Data Collection
Dashboard
Data Analysis

Microcall's key features

Most critical features, based on insights from Microcall users:

Caller id
Call monitoring
Activity tracking
Reporting/Analytics
Data visualization
Call recording

All Microcall features

Features rating:

Call tracking
Call Volume
Cost tracking
Customizable reports
Dashboard
Dashboard creation
Data connectors
Inbound reporting
Inventory optimization
Multiple data sources
Real-Time monitoring
Real-Time notifications
Remote monitoring & management
Reporting & statistics
Self-service analytics
Unattended call management
Who answered log
Access controls/permissions
Alerts/Notifications
Call logging
Call duration
Outbound reporting
Ad hoc query
Ad hoc reporting
Real-Time reporting
Alerts/Escalation
Real-Time data
Real-Time analytics
Publishing/Sharing
Public dashboards
Private dashboards
Performance metrics
Performance management
OLAP
Analytics
Call reporting
Role-Based permissions
Scheduled/Automated reports
Search/Filter
Secure data storage
Security tools
Ad hoc Analysis
Service level agreement (sla) management
Single page view
Single sign on
Third-Party integrations
Activity dashboard
Usage tracking/analytics
User management
Visual analytics
Widgets
Capacity management
Charting
Collaboration tools
Contact database
Contact management
Cost analysis
Customizable branding
Customizable dashboard
Customizable templates
Call center management
By-Extension reporting
Data aggregation
Data blending
Data collection
Billing for voice
Data import/export
Data synchronization
Database support
Emergency notification
Financial reporting
Fraud detection
Audit management
Interactive elements
Interactive reports
Internal Cost Allocation
Inventory management
API
KPI monitoring
License management
Monitoring
Multi-Location

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Microcall pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Microcall price and value

Value for money rating:

To see what individual users think of Microcall's price and value, check out the review snippets below.

“Easy to use, innovative technology that makes it easy to track and bill users. Customer service is the best in the business.”
LM

Luis M.

Supervisor

“Ease of use and the amazing Tech Support when assistance is required.”
JG

James G.

Service Management Coordinator

Microcall support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support

Training options

Live Online
Webinars
In Person

Microcall FAQs

Q. Who are the typical users of Microcall?

Microcall has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Microcall support?

Microcall supports the following languages:
English


Q. Does Microcall offer an API?

No, Microcall does not have an API available.


Q. What level of support does Microcall offer?

Microcall offers the following support options:
Chat, Email/Help Desk, Phone Support

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