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Squaretalk

All-in-one contact center platform for sales automation

Table of Contents

Is this product right for your business?

Find out with a

Squaretalk - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: August 2026

Squaretalk overview

What is Squaretalk?

Squaretalk is a cloud-based contact center platform that combines voice communication, messaging capabilities, automated dialing campaigns, email, and artificial intelligence-powered analytics to support sales and customer support operations.

Squaretalk's platform features artificial intelligence-powered conversation analytics that automatically transcribe calls in over one hundred languages and generate call summaries, key takeaways, and sentiment analysis for both voice and text interactions.

The system provides centralized contact management capabilities that allow users to import, categorize, and organize customer data into groups, with all relevant contact details and notes accessible from a single screen. Real-time monitoring tools deliver visibility into agent activities across communication channels, enabling supervisors to track performance metrics and build customized dashboards. The reporting functionality includes over eighty metrics that can be exported and scheduled, providing detailed analytics on call performance, messaging activity, and operational trends.

The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Agents and supervisors can improve proactive client outreach and team productivity by managing callbacks, follow-ups, tasks, and meetings directly from the native Calendar feature inside the Squaretalk platform.

Starting price

25per user /
per month

Alternatives

with better value for money

Squaretalk’s user interface

Ease of use rating:

4.8

(115)

Squaretalk reviews

Overall rating

4.8

115

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.94/10

Rating distribution

Pros

“We get enterprise-grade features - dialing, whatsapp, IVR, real-time monitoring, CRM integration, without the price tag or the implementation complexity that usually comes with them.”

Issam H.

Business Owner

“It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions.”

Venkat R.

Sales Manager

“I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders.”

Eliza L.

Operations Director

Cons

“Some reporting filters could be more flexible, and we experienced occasional internet-related delays during peak business hours, although they were not frequent enough to significantly affect productivity.”

Venkat R.

Sales Manager

“We had a solution before which was not good when the load became peak thus directly affecting the conversion rates and customer satisfaction.”

Jitendra P.

Product Manager

“Our previous on-premise system couldn't handle surges in call volumes reliably, leading to frequent downtime issues.”

mathew s.

IT Officer

Who uses Squaretalk?

Based on 115 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Software

Consumer Services

Information Technology and Services

Computer & Network Security

Others

Use cases

VoIP

Call Center

Call Recording

Telemarketing

SMS Marketing

Squaretalk's key features

Most critical features, based on insights from Squaretalk users:

IVR

4.7

(3)

Contact management

4.7

(12)

Call routing

4.7

(29)

Call monitoring

4.8

(31)

Call logging

4.8

(25)

Call recording

4.6

(45)

Reporting/Analytics

4.7

(12)

Call scripting

(0)

Queue management

4.7

(3)

Caller id

4.8

(19)

All Squaretalk features

Features rating:

4.7

(115)

2-Way messaging

5.0

(3)

Access controls/permissions

(0)

Activity dashboard

4.0

(2)

Activity tracking

4.4

(5)

Agent interface

5.0

(2)

AI/Machine learning

(0)

AI summarization

(0)

Alerts/Notifications

4.8

(4)

Answering machine detection

(0)

API

4.1

(9)

Auto-Dialer

4.0

(1)

Automated attendant

(0)

Automated responses

5.0

(1)

Automated routing

5.0

(2)

Automatic call distribution

4.8

(18)

Automatic outbound dialer

(0)

Blended call center

(0)

Business process automation

(0)

Calendar management

(0)

Callback scheduling

5.0

(1)

Call center management

4.7

(35)

Call conferencing

(0)

Call disposition

4.5

(2)

Caller id

4.8

(19)

Call list management

3.8

(10)

Call logging

4.8

(25)

Call monitoring

4.8

(31)

Call queues

(0)

Call recording

4.6

(45)

Call reporting

(0)

Call routing

4.7

(29)

Call scheduling

5.0

(1)

Call scripting

(0)

Call tracking

4.7

(3)

Call transcription

(0)

Call transfer

4.6

(8)

Call whispering

(0)

Campaign management

4.7

(3)

Campaign planning

(0)

Campaign scheduling

4.6

(5)

Campaign specific caller id

5.0

(1)

Chat/Messaging

4.5

(2)

Code-free development

(0)

Collaboration tools

4.5

(4)

Communication management

5.0

(6)

Computer telephony integration

4.8

(23)

Conferencing

(0)

Configurable workflow

(0)

Contact database

(0)

Contact management

4.7

(12)

Content management

(0)

Conversation intelligence

(0)

Customer database

(0)

Customer engagement

4.0

(1)

Customer history

(0)

Customer segmentation

(0)

Customizable Caller ID

5.0

(1)

Customizable reports

(0)

Dashboard

(0)

Data import/export

(0)

Data management

(0)

Data security

(0)

Deal management

(0)

Drag & drop

(0)

Email management

(0)

Email templates

(0)

FCC compliance

(0)

For cloud phone systems

(0)

For contact centers

(0)

For sales/marketing

(0)

For sales teams/organizations

(0)

FTC compliance

(0)

Generative ai

4.0

(1)

Inbound call center

(0)

Integrations management

(0)

Interaction tracking

5.0

(2)

IVR

4.7

(3)

Knowledge management

(0)

KPI monitoring

5.0

(1)

Lead capture

(0)

Lead distribution

(0)

Lead engagement

4.0

(1)

Lead management

4.7

(3)

Lead qualification

(0)

List management

5.0

(1)

Live chat

4.7

(10)

Manual dialer

(0)

Mass texting

4.6

(5)

Meeting management

(0)

Monitoring

(0)

Multi-Campaign

(0)

Multi-Channel communication

5.0

(1)

Multi-Channel management

(0)

Multi-Language

(0)

Multi-User collaboration

5.0

(1)

Natural language processing

(0)

On-Demand recording

5.0

(2)

Online voice transmission

(0)

Outbound call center

(0)

PBX

(0)

Performance management

4.4

(5)

Performance metrics

(0)

Personalization

(0)

Power dialer

(0)

Predictive dialer

4.7

(3)

Pre-recorded messages

(0)

Purchasing & receiving

(0)

Quality management

5.0

(2)

Queue management

4.7

(3)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time reporting

5.0

(3)

Real-Time updates

5.0

(1)

Recording

(0)

Reminders

(0)

Reporting/Analytics

4.7

(12)

Reporting & statistics

5.0

(2)

Ring Groups

(0)

Role-Based permissions

(0)

Rules-Based workflow

(0)

Sales pipeline management

(0)

Scheduled messaging

5.0

(4)

Scheduling

(0)

Sentiment analysis

(0)

SIP trunking

(0)

SMS marketing

(0)

SMS messaging

5.0

(4)

Speech recognition

(0)

SSL security

(0)

Task management

(0)

Templates

(0)

Third-Party integrations

(0)

Transfers/Routing

(0)

Unattended automation

(0)

Unified communications

(0)

Virtual Call Center

5.0

(1)

Virtual Extensions

(0)

Virtual personal assistant (vpa)

(0)

Virtual voicemail

(0)

Voice mail

4.3

(3)

Voicemail transcription

(0)

VoIP

(0)

VoIP connection

4.6

(11)

Workflow automation

(0)

Workflow management

(0)

Workforce management

(0)

Squaretalk alternatives

Squaretalk

4.8

(115)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.7

Customer Support

4.8

DialedIn CCaaS

4.8

(330)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.7

Customer Support

4.8

LiveAgent

4.7

(1.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

Ringover

4.7

(885)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.5

Customer Support

4.6

Squaretalk pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Core

/user

Per month

Features included:

Cloud contact center
1 local number
Integrated Webphone
Contact Management
IVR (virtual receptionist)
Unlimited inbound channels
Automated call distribution (ACD)
System Language Customization
Reporting
Custom dashboards
CRM and App integration
Minutes Package options

Connect

/user

Per month

Features included:

Everything in the Core plan
WhatsApp Business Messaging
1 WhatsApp Channel
WhatsApp Messaging Package Options
AI Messaging Template Generator
Sentiment Analysis for Calls nad Messaging
AI Call Summarization
Call Transcript with Search Function
Automated Workflows
Advanced Reporting
Audit Logs

User opinions about Squaretalk price and value

Value for money rating:

4.7

(115)

To see what individual users think of Squaretalk's price and value, check out the review snippets below.

“We get enterprise-grade features - dialing, whatsapp, IVR, real-time monitoring, CRM integration, without the price tag or the implementation complexity that usually comes with them.”

Issam H.

Business Owner

“It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions.”

Venkat R.

Sales Manager

Squaretalk integrations (7)

Integrations rated by users

We looked at 115 user reviews to identify which products are mentioned as Squaretalk integrations and how users feel about them.

Zoho CRM

Integration rating: 5.0 (4)

HubSpot Marketing Hub

Integration rating: 5.0 (1)

“No longer using but the connection was great when I was.”

James H.

CTO Co-Owner

Dropbox

Integration rating: 5.0 (1)

LeadSquared

Integration rating: 4.0 (1)

Freshdesk

Integration rating: 5.0 (1)

Other top integrations

Salesforce Sales Cloud

HubSpot CRM

Zendesk Suite

Pipedrive

Squaretalk customer support

What do users say about Squaretalk customer support?

Customer support rating:

4.8

We analyzed verified user reviews to identify positive and negative aspects of Squaretalk customer support.

Widespread user sentiment highlights Squaretalk's customer support as responsive, professional, and always available when needed.

A significant portion of users appreciate the fast response times, even on weekends, and effective resolution of issues.

Frequently reported by users, onboarding and integration support is thorough, with staff guiding them through every step.

A number of users value the knowledgeable, friendly support team that offers clear explanations and ongoing assistance.

Support options

24/7 (live rep)

Email/help desk

Chat

Phone support

Knowledge base

Training options

Live online

Documentation

Videos

To see what individual users say about Squaretalk's customer support, check out the review snippets below.

“I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue”

Feri V.

IT Manager

“Quick acclimatization of the female staff to use the system thanks to clear explanations and good support from Squaretalk team”

Neta A.

director of a referral center for migrant workers

“We had minor issues with list uploads.”

Brajesh M.

Developer