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UKG Pro
5
359
4
241
3
80
2
15
1
21
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HR, Payroll, Talent, and Workforce Management
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UKG Pro - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
UKG Pro overview

Based on 716 verified user reviews
What is UKG Pro?
UKG Pro is a payroll tool offering key features such as direct deposit, payroll reporting, analytics, and payroll management, among others.
Who uses UKG Pro?
Reviews for UKG Pro come from a wide variety of industries, including Hospital & Health Care (11% of reviewers), Financial Services (4%), and Education Management (4%). The most frequent use case for UKG Pro cited by reviewers is payroll (62% of reviewers).
What do users say about UKG Pro pricing?
Some users say UKG Pro offers a good balance of affordability and features for small to mid-sized organizations. However, reviewers indicate high costs, frequent extra fees, and restrictive contracts negatively impact their perception of value for money.
Starting price
Alternatives
with better value for money
Pros & Cons
Payroll
Reporting
Timesheets and Scheduling
Clocking In and Out
Bugs and Issues
Frequent and frustrating password issues
UKG Pro’s user interface
UKG Pro pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.2
Customer support
4.0
Reviews sentiment
What do users say about UKG Pro?
UKG Pro is a payroll tool offering key features such as direct deposit, payroll reporting, analytics, and payroll management, among others.
Select to learn more
Who uses UKG Pro?
Based on 716 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
UKG Pro's key features
GetApp's analysis of 59 verified user reviews collected between August 2021 and September 2024 identifies UKG Pro's most critical features and summarizes user sentiment about those features.
Reviewers appreciate UKG Pro's Direct Deposit capabilities. They report it ensures timely and accurate payments, which is important for employee satisfaction. Users find it easy to set up and manage, including the ability to backdate deposits and handle multiple bank accounts. They highlight the seamless tracking and quick processing of deposits. However, some mention that the functionality lags behind competitors. Overall, users value the reliability and efficiency of UKG Pro's Direct Deposit for smooth financial operations. Of the 22 UKG Pro users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.
Reviewers indicate UKG Pro's Payroll Management is user-friendly and flexible. They appreciate the integration with payroll processes and the ability to oversee and track payroll accurately. Users highlight the ease of processing and adjusting payroll, as well as the variety of detailed reports available. They find it essential for planning, tax purposes, and maintaining employee satisfaction. While some mention using other software for payroll, they generally value UKG Pro's effectiveness in managing payroll efficiently. Of the 25 UKG Pro users who gave detailed accounts of their use of Payroll Management, 92% rated this feature as important or highly important.
All UKG Pro features
Features rating:
UKG Pro alternatives
UKG Pro integrations (35)
Integrations rated by users
We looked at 716 user reviews to identify which products are mentioned as UKG Pro integrations and how users feel about them.
Integration rating: 4.0 (6)
Integration rating: 4.0 (5)
“Net suite was used for accounting and financial management”
Rasilkrishnan R.
Data analyst
Integration rating: 3.0 (4)
Integration rating: 4.0 (3)
Integration rating: 1.5 (3)
“Useful to get updates”
Aryan K.
CEO
Integration rating: 5.0 (3)
“It takes it from a two-step process in Canva to a one-step process.”

Ray L.
Founder
UKG Pro customer support
What do users say about UKG Pro customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of UKG Pro customer support.
A limited number of users praise UKG Pro's customer service for being knowledgeable, responsive, and helpful.
A few users find customer support easy to reach and appreciate the quick, thorough responses to their issues.
A large number of users report slow response times, with support cases often taking weeks to resolve.
Widely noted by reviewers, customer service is inconsistent and heavily depends on the representative assigned.
Frequently reported by users, contacting support is difficult, especially outside business hours or during urgent needs.
Support options
Training options
To see what individual users say about UKG Pro's customer support, check out the review snippets below.
“The customer service has gotten better over the years, however service requests are still a little slow.”
Louise A.
HR Manager
UKG Pro FAQs
UKG Pro Human Capital Management software delivers a comprehensive suite of tools that extends beyond managing routine tasks to creating meaningful work experiences. The platform integrates HR, payroll, and workforce management functions in one seamless system, powered by people-first AI that generates actionable insights. This connected approach simplifies complex operations, aligns workforce strategy with business objectives, and builds organizational trust that drives retention, engagement, and sustainable success. The system manages all personnel data in a secure environment while maintaining global workforce connectivity through consistent information sharing. Core functionalities include automated HR service delivery, talent management tools for development and retention, precise time tracking with consistent rule application, intelligent scheduling that ensures appropriate shift coverage, and strategic workforce planning capabilities that forecast labor demands and identify future needs. Additional features encompass compliance automation, customizable analytics, communication tools that foster belonging, and a Great Place To Work Hub that transforms HR data into opportunities for strengthening workplace trust.
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