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Bright Pattern logo
4.8
104

Cloud Contact Center Software with Embedded AI

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Bright Pattern users   
avatar
avatar
+15
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.
Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.
So flexibility simplicity and their engagement is second to none and I would always recommend BP.
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.
Solid software with an incredible integration team.
The software is very easy to use and the implementation time required is also very short when considered with the order players in the market.
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.
Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.
So flexibility simplicity and their engagement is second to none and I would always recommend BP.
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.
Solid software with an incredible integration team.
The software is very easy to use and the implementation time required is also very short when considered with the order players in the market.
After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.
The features and functionality are industry best practice, but the people and support are amazing.
No "wait" or "standby" mode while dispositioning last call before a break.
I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.
If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.
BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.
Can't go to "not ready" or "break" when the que is full.
We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.
Bright Pattern is an excellent partner with a very attractive quality v/s price.
We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to integrate with our key software platforms such as Zendesk.
Bright Pattern has some of the most innovative omnichannel features including omnichannel quality management for monitoring 100% of interactions on all channels.
I love that all of our customer interactions are on one platform. Very user friendly and simple to program.
Its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered.
So flexibility simplicity and their engagement is second to none and I would always recommend BP.
It is easy to use especially when the emails get pushed out to me. I use a jabra mic and I the calls can go right through me at office or at home with soft phone. I like the chat option too.
Solid software with an incredible integration team.
The software is very easy to use and the implementation time required is also very short when considered with the order players in the market.
CallTrackingMetrics logo
4.6
125

The Only All-in-One Call Tracking & Contact Center Solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.6
    Customer support
    4.5
Pros and Cons from CallTrackingMetrics users   
+15
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
UJET logo
4.6
133

Customer interaction & support platform with CRM integration

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.6
    Customer support
    4.8
Pros and Cons from UJET users   
avatar
avatar
avatar
+15
The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.
There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.
Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.
Sometimes can get some errors, it gets unstable more than what you would like.
Moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings.
One of the good things about Ujet is it is super easy to use. It's easy to log in, make calls, receive calls and transfer.
I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction.
I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.
Excellent, Customer service and the technical support is always on top.
I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier.
The integration with UJET was seamless and very easy to implement.
Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.
User friendly app,very easy to use,have all tab.
The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.
There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.
Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.
Sometimes can get some errors, it gets unstable more than what you would like.
Moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings.
One of the good things about Ujet is it is super easy to use. It's easy to log in, make calls, receive calls and transfer.
I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction.
I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.
Excellent, Customer service and the technical support is always on top.
I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier.
The integration with UJET was seamless and very easy to implement.
Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.
User friendly app,very easy to use,have all tab.
The features available for call routing are amazing. There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.
I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.
There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.
Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.
Sometimes can get some errors, it gets unstable more than what you would like.
Moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings.
One of the good things about Ujet is it is super easy to use. It's easy to log in, make calls, receive calls and transfer.
I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction.
I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.
Excellent, Customer service and the technical support is always on top.
I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier.
The integration with UJET was seamless and very easy to implement.
Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.
User friendly app,very easy to use,have all tab.
MessageBird logo
4.5
151

Enterprise cloud communications platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.3
Pros and Cons from MessageBird users   
avatar
avatar
avatar
+15
Fantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent.
MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume.
The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use.
We have some deliveravility problems with some phone numbers.
What I appreciate most about this software is the fact that it integrates easily with other solutions and has a great uptime and performance.
Our 600$ is still stuck with them. They haven't refunded the amount at all.
Overall, the platform is great. The price is cost effective and customer service always endeavour to resolve all issues promptly.
The export functionality is really poor. I supply security officers.
It works out of the box with IFTTT and it's really easy to integrate with your native app or workflow and the SMS feature is more affordable and reliable than other services.
Excellent Progressive Solution with amazing customer support.
I have medical and government clients who have tied this software into their websites. Great secure method for chat widget use.
Good visual on the incoming replies and visibility of the conversation thread of each message. Easy to add the number as a contact to the database.
Ease of use when setting up a number. One feature that seemed very interesting was the SMS to email for inbound messages.
It’s easy to use and have great prices to send SMS.
MessageBird allows one to send SMS messages with great facility.
I am very impressed, when researching a good solution for my client and looking for reviews, some suggested Messagebird had bad customer support, however my experience has been the opposite.
Our clients are able to use the chat widget to keep data secure.
Chat widget for government & medical clients to keep data safe.
Fantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent.
MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume.
The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use.
We have some deliveravility problems with some phone numbers.
What I appreciate most about this software is the fact that it integrates easily with other solutions and has a great uptime and performance.
Our 600$ is still stuck with them. They haven't refunded the amount at all.
Overall, the platform is great. The price is cost effective and customer service always endeavour to resolve all issues promptly.
The export functionality is really poor. I supply security officers.
It works out of the box with IFTTT and it's really easy to integrate with your native app or workflow and the SMS feature is more affordable and reliable than other services.
Excellent Progressive Solution with amazing customer support.
I have medical and government clients who have tied this software into their websites. Great secure method for chat widget use.
Good visual on the incoming replies and visibility of the conversation thread of each message. Easy to add the number as a contact to the database.
Ease of use when setting up a number. One feature that seemed very interesting was the SMS to email for inbound messages.
It’s easy to use and have great prices to send SMS.
MessageBird allows one to send SMS messages with great facility.
I am very impressed, when researching a good solution for my client and looking for reviews, some suggested Messagebird had bad customer support, however my experience has been the opposite.
Our clients are able to use the chat widget to keep data secure.
Chat widget for government & medical clients to keep data safe.
Fantastic pricing when purchasing in bulk with a very easy to use interface. Reporting is excellent and it's easy to find out the status of messages sent.
MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume.
The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use.
We have some deliveravility problems with some phone numbers.
What I appreciate most about this software is the fact that it integrates easily with other solutions and has a great uptime and performance.
Our 600$ is still stuck with them. They haven't refunded the amount at all.
Overall, the platform is great. The price is cost effective and customer service always endeavour to resolve all issues promptly.
The export functionality is really poor. I supply security officers.
It works out of the box with IFTTT and it's really easy to integrate with your native app or workflow and the SMS feature is more affordable and reliable than other services.
Excellent Progressive Solution with amazing customer support.
I have medical and government clients who have tied this software into their websites. Great secure method for chat widget use.
Good visual on the incoming replies and visibility of the conversation thread of each message. Easy to add the number as a contact to the database.
Ease of use when setting up a number. One feature that seemed very interesting was the SMS to email for inbound messages.
It’s easy to use and have great prices to send SMS.
MessageBird allows one to send SMS messages with great facility.
I am very impressed, when researching a good solution for my client and looking for reviews, some suggested Messagebird had bad customer support, however my experience has been the opposite.
Our clients are able to use the chat widget to keep data secure.
Chat widget for government & medical clients to keep data safe.
Squaretalk logo
4.8
77

Your ecosystem for better cloud communications

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Squaretalk users   
avatar
+15
Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product.
Horrible, not working, and not even refunding or replying to refund requests.
Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce.
Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it.
Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.
After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner.
One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.
Work very well, even with bad internet connection.
The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again.
Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience.
As for VFM...the best there is in the field, and believe me, I checked. The calls quality is good most of the time, better than the other providers, thats for sure.
Had a test run seems like something really valuable and useful. Has some great features and very easy to use.
Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns.
We haven't got any quality issue. They have great tech support which available 24/7.
A great all in one solution for our small / medium business.
Nice experience with flexible tools simplifying communications.
The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review.
I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive.
Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product.
Horrible, not working, and not even refunding or replying to refund requests.
Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce.
Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it.
Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.
After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner.
One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.
Work very well, even with bad internet connection.
The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again.
Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience.
As for VFM...the best there is in the field, and believe me, I checked. The calls quality is good most of the time, better than the other providers, thats for sure.
Had a test run seems like something really valuable and useful. Has some great features and very easy to use.
Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns.
We haven't got any quality issue. They have great tech support which available 24/7.
A great all in one solution for our small / medium business.
Nice experience with flexible tools simplifying communications.
The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review.
I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive.
Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product.
Horrible, not working, and not even refunding or replying to refund requests.
Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce.
Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it.
Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.
After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner.
One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.
Work very well, even with bad internet connection.
The price is fair, the quality is excellent, and i even got them to integrate the Dialer system to my Sugar CRM at no extra fee, and that's really nice. Good luck guys and thanks again.
Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience.
As for VFM...the best there is in the field, and believe me, I checked. The calls quality is good most of the time, better than the other providers, thats for sure.
Had a test run seems like something really valuable and useful. Has some great features and very easy to use.
Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns.
We haven't got any quality issue. They have great tech support which available 24/7.
A great all in one solution for our small / medium business.
Nice experience with flexible tools simplifying communications.
The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review.
I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive.
RingCentral Contact Center logo
4.3
188

The Collaborative Contact Center solution from the industry

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.3
Pros and Cons from RingCentral Contact Center users   
+15
We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Lackluster support, misleading plan details. Most of these reviews are suspicious.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.
Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
The forwarded calls then didn't go through to our admin and were getting blocked.
Janna was my technical support representative and she was excellent. She had a great attitude.
They immediately suggested that we address it also to the development team. I think the company is growing and with constant support care, RingCentral customers are in good hands.
I believe RingCentral is very easy to use, and if there ever is/was a problem, the customer support was fantastic. I have worked with others in the past, and RingCentral is my favorite.
Easy navigation with excellent integration across all devices like mobile, desk and laptop.
Like other RingCentral products I have used in the past, Contact Center shared the same user friendly, colorful, and intuitive interface that made learning to navigate the software a breeze.
It makes it easy to dial out, answer, set vm greetings, send texts and more. Very please with it and the associated mobile and gmail apps.
Great calling software especially if you are working from home.
If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.
Ring Central does everything a phone system can do. We really loved the cell phone integration options.
We used Ring Central as a dialer augmentation to the main CRM dialer that we used. It was very easy to use to contact potential clients when other systems were down.
We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.
Lackluster support, misleading plan details. Most of these reviews are suspicious.
Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.
They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract.
So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.
Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.