getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Softphone Software with Lead Management (2026)

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

Key features of Softphone Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • VoIP Connection: Users find the connection reliable and easy to set up, ensuring clear call quality and minimal disruptions. 95% of reviewers rated this feature as important or highly important.
  • Call Routing: Reviewers appreciate the ability to easily route and transfer calls, facilitating efficient communication within teams. 88% of reviewers rated this feature as important or highly important.
  • Mobile Access: Users value the convenience of accessing the service via mobile apps, allowing remote work and on-the-go connectivity. 85% of reviewers rated this feature as important or highly important.
  • Caller ID: Reviewers highlight the importance of accurate caller ID for identifying callers and improving customer engagement. 83% of reviewers rated this feature as important or highly important.
  • Call Logging: Users find call logging essential for tracking performance, monitoring calls, and integrating with CRM systems. 82% of reviewers rated this feature as important or highly important.
  • Call Recording: Reviewers benefit from clear call recordings for training, quality assurance, and resolving client issues. 78% of reviewers rated this feature as important or highly important.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

21 software options

LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is a help desk software with modern softphone technology. It helps businesses manage inbound and outbound calls with unlimited calling and other softphone features. LiveAgent is a leader in delivering seamless customer experiences.

Start with a 30-Day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 #1 FREE softphone, business VoIP system, automatic dialer and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide!

Read more about Bitrix24

Users also considered
CloudTalk logo
Category Leaders

Cloud-based call center software for sales and support teams

learn more
CloudTalk is a VoIP phone system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and easy-to-setup integrations with your existing business software. It’s the perfect phone system for scaling companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
CTM logo
Category Leaders

Conversation analytics for marketing attribution

learn more
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
Squaretalk logo
Category Leaders

All-in-one contact center platform for sales automation

learn more
Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

Read more about Squaretalk

Users also considered
RingCX logo
Category Leaders

AI-powered contact center

learn more
RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Read more about RingCX

Users also considered
Ricochet360 logo
Category Leaders

Customer relationship management and auto dialer solution

learn more
Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Read more about Ricochet360

Users also considered
JustCall logo
Category Leaders

AI-Powered Customer Communication for Sales & Support Teams

learn more
JustCall is a modern Softphone for fast-growing teams. Make, receive, distribute and track phone calls and SMS from any device

Read more about JustCall

Users also considered
Kavkom logo

Predictive dialer and telephony software for telemarketers

learn more
Kavkom Predictive Dialer is designed to help businesses automate dialing and routing of calls to live agents. The application enables supervisors to manage and optimize prospecting, sales, and recruitment campaigns, track the productivity of agents, and provide access to specific agents to view information about leads or campaigns.

Read more about Kavkom

Users also considered
uContact logo

Beautiful Contact Center Solution - Omnichannel - All in One

learn more
uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers.

Key features:
- True All in One
- Omnichannel: Email, SMS, Web Chat, Facebook, Twitter.
- IVR
- Gamification
- Recording
- WFM

Read more about uContact

Users also considered
WeKall logo

Cloud-based contact center and telephony AI software

learn more
WeKall is a cloud-based telephony software that helps businesses handle team communications, generate phone log reports, and configure call campaigns on a unified platform.

Read more about WeKall

Users also considered
TalkChief logo

TalkChief: Your Modern Business Phone

learn more
TalkChief is a cloud-based telephony solution tailored to facilitate seamless communication and customer engagement for call centers, nonprofits, startups, and enterprises. It empowers users to connect with customers through toll-free or international numbers and other robust features.

Read more about TalkChief

Users also considered
Zoho Voice logo

Cloud-based business phone for SMB sales and support teams

learn more
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Read more about Zoho Voice

Users also considered
Aloware logo

so much more than just a sales dialer

learn more
Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

Read more about Aloware

Users also considered
Zadarma logo

Business phone system for companies of all sizes

learn more
Zadarma offers a new generation of business phone system with virtual numbers from 110 countries, free Cloud PBX, free CRM and widgets.

Read more about Zadarma

Users also considered
Revenue.io logo

Sales engagement and call tracking platform

learn more
Revenue.io is a cloud-based sales engagement platform designed to help Salesforce users manage leads, identify revenue-generating channels, and analyze performance. Features include lead prioritization, real-time recommendations, workflow automation, reporting, call monitoring, and transcription.

Read more about Revenue.io

Users also considered
Knowlarity logo

Communicate. Collaborate. Accelerate.

learn more
Knowlarity is a leading cloud communication company that offers intuitive solutions such as virtual numbers, cloud contact centers, IVR systems, AI-powered speech analytics, chatbots/voicebots, TrueCaller verified business calling, WhatsApp Business API, and more.

Read more about Knowlarity

Users also considered
iPlum logo

VoIP app for calls, secure text & phone tree communication

learn more
iPlum is used by busineses in healthcare, financial, sales, customer service, real estate, hospitality and more.
The iPlum provides calls, secure text & phone tree communication. We solve the privacy problem of professionals doing business calling & texting with their smartphone.

Read more about iPlum

Users also considered
DCDial logo
(0)

Contact center solution

learn more
DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

Read more about DCDial

Users also considered
CalLite CRM logo
(0)

CRM software for managing marketing activities

learn more
CalLite CRM helps businesses manage various sales-related activities such as outbound (telemarketing, teleselling), inbound/help desk, uploading practices, contracts, PDA, pyramid/multilevel sales networks, appointment making, surveys/data collection, multi-channel messaging (outgoing and incoming), reporting, and business intelligence.

Read more about CalLite CRM

Users also considered
SuperLeads logo
(0)

Lead capture solution

learn more
SuperLeads is a specialized customer relationship management system designed specifically for private educational institutions in Latin America. The platform optimizes student recruitment processes through a comprehensive suite of tools that facilitate communication, prospect management, and workflow automation. The system incorporates an intuitive dashboard that displays the prospecting flow, allowing educational administrators to visualize and manage the entire admissions process

Read more about SuperLeads

Users also considered