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Top Rated Telephony Software with Alerts/Notifications in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Alerts and notifications keep users informed about incoming calls, voicemails, and messages, ensuring timely responses and effective communication management. They also provide security updates and customizable settings to fit specific needs. Our reviewers in telephony software rated this feature as highly important.

4 Best Telephony Software with Alerts/Notifications

  • Zendesk Suite
  • RingEX
  • Nextiva - Highest rated for alerts/notifications
  • VoIP.ms

See other top Telephony products with alerts/notifications

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the telephony software category. They also needed to have sufficient reviews about alerts/notifications, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for alerts/notifications based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Zendesk Suite logo

Zendesk Suite

4.4
(4K)
visit website

User insights about the alerts/notifications feature

Reviewers highlight that Zendesk Suite's alerts/notifications are convenient and effective for keeping track of tickets and important events. They appreciate the ability to receive notifications via email, SMS, and push notifications, which helps them respond quickly to critical issues. Users find the notifications unobtrusive and useful for staying updated on workflow and customer requirements. They also value the integration with tools like Slack for personalized notifications. However, one user mentioned never seeing a useful notification.
“In our company, we rely on alerts and notifications as a way to stay on top of important events and keep everyone informed. One of the main benefits of using alerts and notifications is the ability to quickly identify and respond to critical issues. We use a variety of tools to set up alerts and notifications, including email, SMS, and push notifications.”
Dd

Daniel d.

engineer

“Super important in case we have a ticket or a customer issue or something that pops up the words notifications is really important as we can get it through our email and be notified or we can get it on our cell phones or tablets or whatever devices were using”
AB

April B.

Operations Director

Telephony key features coverage

Zendesk Suite offers 6 out of the 6 key features for Telephony software identified by reviewers:

VoIP Connection4.4
Call Routing4.5
Call Monitoring4.5
Voice Mail5.0
Call Center Management4.6
Call Recording4.5

Pros and cons based on 4,066 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,066 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

RingEX logo
4.2
(1.2K)

User insights about the alerts/notifications feature

Users report that RingEX's alerts/notifications are important for staying informed about texts, missed calls, and voicemails. They appreciate receiving notifications via the app and email, which helps ensure no contact is missed. Some reviewers mention that the incoming call pop-up is valuable for caller identification, though it can be disruptive during high call volumes. While most find the notifications effective, a few users experience issues with finding voicemails and receiving too many notifications.
“The incoming call pop-up is invaluable for caller identification, but during periods of high call volume, it can become somewhat disruptive to workflow. I wouldn't want to disable the notifications entirely.”
AP

Albert P.

Administrator

“The alerts and notifications come in via the app or our emails, which allows for our team to never miss contact. ”
AS

Alex S.

Business Development Manager and Senior Marketing Strategist

Telephony key features coverage

RingEX offers 6 out of the 6 key features for Telephony software identified by reviewers:

VoIP Connection4.6
Call Routing4.4
Call Monitoring4.4
Voice Mail4.5
Call Center Management4.5
Call Recording4.6

Pros and cons based on 1,200 verified reviews

53% of users rated RingEX 5 out of 5 stars, while 6% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,200 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Cons:

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Nextiva logo
4.6
(914)

User insights about the alerts/notifications feature

Users report that Nextiva's alerts/notifications keep them informed of calls, texts, and voicemails across multiple devices. They appreciate receiving email notifications for voicemails and missed calls, which helps them stay organized and responsive. Some reviewers mention that the system has improved in reliability, though a few still experience glitches. They find the notifications useful for ensuring no customer requests are missed and for following up with staff. However, some users wish for easier management of missed call alerts.
“The ability to receive alerts about voicemails that were left, or the voicemails themselves via email is very helpful. The phone's indicators (and Nextiva does support a variety of IP phones) are easy to use and understand.”
MA

Mauricio A.

IT Technical Manager

“We are in multiple screens so alerts and notification keep us on top of being able to get to our customers timely”
KB

Karen B.

Training Manager

Telephony key features coverage

Nextiva offers 6 out of the 6 key features for Telephony software identified by reviewers:

VoIP Connection4.7
Call Routing4.8
Call Monitoring4.7
Voice Mail4.8
Call Center Management4.7
Call Recording4.6

Pros and cons based on 914 verified reviews

80% of users rated Nextiva 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 914 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Cons:

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

VoIP.ms logo
4.8
(697)

User insights about the alerts/notifications feature

Reviewers indicate that VoIP.ms provides timely and customizable alerts/notifications, which are essential for managing voicemails, missed calls, and account security. Users report receiving notifications via email for low balances, unauthorized activities, and technical issues. They appreciate the ability to set up alerts for billing issues and high-cost routes. However, some users mention occasional issues with receiving all alerts through the soft phone. Overall, they find the notifications reliable and helpful for maintaining communication and security.
“We receive alerts directly from VoIP.ms when there are important issues concerning our or our client's accounts. This is very important to us, as maintaining communications is vital. We also have relevant staff members notified when a user has called 911. This will allow us to most effectively assist first responders and our users during an emergency. ”
TH

Trevor H.

CEO

“Its handy to be able to get email notifications for billing issues and certain high cost routes”
kg

kevin g.

Owner

Telephony key features coverage

VoIP.ms offers 6 out of the 6 key features for Telephony software identified by reviewers:

VoIP Connection4.8
Call Routing4.7
Call Monitoring4.4
Voice Mail4.8
Call Center Management4.6
Call Recording4.8

Pros and cons based on 697 verified reviews

82% of users rated VoIP.ms 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 697 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Cons:

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details

Pricing

Starting price:$0.85 other/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Telephony Software with Alerts/Notifications in 2026

CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a top-tier telephony system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and seamless integrations with your existing business software. It’s the perfect phone system for mid-sized companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Dialpad logo

Dialpad

Cloud communications system for enterprise businesses

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
CTM logo

CTM

Conversation analytics for marketing attribution

visit website
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
Phone.com logo

Phone.com

Communicate Better

visit website
Phone.com offers a virtual PBX phone system to manage phone greetings, menus, routing, extensions, voicemail, conferencing, fax, SMS, forwarding, and much more.

Read more about Phone.com

Users also considered
DialedIn CCaaS logo

DialedIn CCaaS

Category Leaders

Cloud-based contact center solution to streamline operations

visit website
Optimize your call centers with DialedIn's telephony features. Enjoy advanced routing, predictive dialing and seamless CRM integration.

Read more about DialedIn CCaaS

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Benefit from comprehensive call center software functionality from inside Zendesk, Salesforce and Desk.com with the Talkdesk CTI Widget.

Read more about Talkdesk

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo
Category Leaders

Cloud-based phone system for sales, support & growing teams

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide!

Read more about Bitrix24

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Convoso logo
Category Leaders

AI virtual agent for call center automation

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

Read more about Convoso

Users also considered
Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
Textedly logo

Communication platform for SMS and MMS marketing

Textedly is the #1 trusted choice of world-class companies and powers millions of their text messages.

Read more about Textedly

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Read more about 3CX

Users also considered
VICIdial logo

Open source call center software with predictive dialer

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Read more about VICIdial

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

Users also considered
Five9 logo

Cloud contact and call center software

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Read more about Five9

Users also considered

Key features for Telephony software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • VoIP Connection: Reviewers highlight the importance of VoIP for clear, stable calls, cost-effective international communication, and integration with CRM systems. Users appreciate features like WiFi calling, call routing, and the flexibility to use multiple devices. 95% of reviewers rated this feature as important or highly important.
  • Call Routing: Users value call routing for efficiently directing calls based on criteria like availability and skill level, reducing wait times, and enhancing customer satisfaction. Flexibility in managing call rules and integration with CRM systems are appreciated. 89% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers emphasize the significance of call monitoring for improving customer service, training agents, and ensuring quality. Features like live call listening, whisper, barge-in, and detailed reporting are particularly valued. 88% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users find voice mail essential for capturing missed calls, with features like voice mail to email, transcription, and easy access through multiple devices. Customizable greetings and multiple mailboxes are also appreciated. 87% of reviewers rated this feature as important or highly important.
  • Call Center Management: Reviewers highlight the benefits of call center management for tracking agent performance, handling call queues, and improving overall efficiency. Real-time analytics, integration with CRM, and customizable workflows are key features. 84% of reviewers rated this feature as important or highly important.
  • Call Recording: Users value call recording for training, compliance, and quality assurance. They appreciate the ability to easily access, store, and analyze recordings, as well as options for selective recording and speech-to-text transcription. 82% of reviewers rated this feature as important or highly important.