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Top Rated Telephony Software with VoIP Connection in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

A VoIP connection enables reliable and cost-effective voice and video calls over the internet, regardless of location. It supports quality communication, integrates with CRM systems, and eliminates the need for traditional phone lines. Our reviewers in telephony software rated this feature as highly important.

4 Best Telephony Software with VoIP Connection

  • Google Voice
  • RingEX
  • Nextiva - Highest rated for VoIP connection
  • VoIP.ms

See other top Telephony products with voip connection

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the telephony software category. They also needed to have sufficient reviews about voip connection, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for voip connection based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Google Voice logo
4.5
(715)

User insights about the voip connection feature

Users report that Google Voice provides a reliable and clear VoIP connection, with minimal dropped calls and good call quality. They appreciate the ability to use the service without revealing their personal phone numbers and the convenience of making calls over the internet. Reviewers highlight the ease of setup and integration with other Google products, noting that the service is suitable for both personal and business use. Some mention occasional issues with stability and interference.
“When you have to make any calls over the internet Google Voice does a wonderful job at making it as painless as possible. It keeps the call connected, does not drop even in moments when the internet has become much slower than other VoIP programs allow.”
KW

Kenneth W.

Scheduling department manager

“Calls have strong reception using the VoIP connection that it feels like it works just as a normal phone call would except with wider range of connections.”
LM

Llana M.

Online Instructor

Telephony key features coverage

Google Voice offers 2 out of the 5 key features for Telephony software identified by reviewers:

Call Routing
Call Monitoring
Voice Mail4.7
Call Center Management4.4
Call Recording

Pros and cons based on 715 verified reviews

65% of users rated Google Voice 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 715 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient call and text management

Ideal for small businesses

Seamless Google integration

Cons:

Frequent spam calls

Dependence on internet connection

See pros and cons details

Pricing

Starting price:$10 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

RingEX logo
4.2
(1.2K)

User insights about the voip connection feature

Reviewers feel that RingEX offers a stable and reliable VoIP connection with clear call quality. They appreciate the ability to use the service on both computers and mobile devices, making it suitable for remote work. Users report minimal issues with dropped calls, latency, or jitter, and value the ease of use. However, some mention occasional connectivity problems and the need for a strong internet connection for optimal performance.
“We have had no issues with the VoIP connection so far. Even with heavy usage, the calls have been fine with the exception of if the other person has a bad signal where they are.”
Verified reviewer profile picture

Sara W.

Digital Librarian

“Having a stable and reliable VoIP connection is essential and RingCentral really helps by providing high quality service.”
Verified reviewer profile picture

Adrian A.

Project Manager

Telephony key features coverage

RingEX offers 5 out of the 5 key features for Telephony software identified by reviewers:

Call Routing4.4
Call Monitoring4.4
Voice Mail4.5
Call Center Management4.5
Call Recording4.6

Pros and cons based on 1,200 verified reviews

53% of users rated RingEX 5 out of 5 stars, while 6% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,200 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Cons:

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Nextiva logo
4.6
(914)

User insights about the voip connection feature

Users report that Nextiva provides a stable and reliable VoIP connection with clear and high-quality calls. They appreciate the ease of use, seamless integration with office and mobile devices, and the lack of dropped calls. Reviewers indicate that the service is cost-effective and suitable for remote work, with strong server performance and minimal downtime. They find the setup process straightforward and value the support provided by Nextiva's customer service.
“VoIP Connection is incredibly important for our firm since we rely on wifi to make calls. Nextiva provided us with the means to avoid having to select a phone data plan for our business.”
BM

Barbara M.

Law Clerk

“Because our team members work across the country at different sites, VoIP connection is a critical feature that allows for flexibility and it can be utilized wherever it is needed.”
JP

Jessica P.

Program Support

Telephony key features coverage

Nextiva offers 5 out of the 5 key features for Telephony software identified by reviewers:

Call Routing4.8
Call Monitoring4.7
Voice Mail4.8
Call Center Management4.7
Call Recording4.6

Pros and cons based on 914 verified reviews

80% of users rated Nextiva 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 914 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Cons:

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

VoIP.ms logo
4.8
(697)

User insights about the voip connection feature

Reviewers highlight VoIP.ms's reliable and stable VoIP connection, noting its high call quality and minimal downtime. They appreciate the ease of use and configuration, as well as the ability to connect from various devices globally. Users report clear voice communication and low latency, making it suitable for both personal and business use. They find the service dependable for international calls and value the proactive communication during maintenance or outages.
“I use voip.ms for several phone lines, local, international, toll-free and DISA. The quality of VoIP is the primary concern I have as it's the core reason I use it.Quality is excellent, even on value routing I rarely experience any jitter, echos or dropped calls.”
DV

Dave V.

IT Manager

“We have offices in the UK and in Asia so getting calls routed there reliably is important and with a simple server change, VoIP.ms has calls from North America of quality better than Facetime or WhatsApp so we are now calling each other using VoIP.ms instead.”
Verified reviewer profile picture

Jeff P.

Senior Associate, Operations

Telephony key features coverage

VoIP.ms offers 5 out of the 5 key features for Telephony software identified by reviewers:

Call Routing4.7
Call Monitoring4.4
Voice Mail4.8
Call Center Management4.6
Call Recording4.8

Pros and cons based on 697 verified reviews

82% of users rated VoIP.ms 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 697 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Cons:

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details

Pricing

Starting price:$0.85 other/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Telephony Software with VoIP Connection in 2026

CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

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CloudTalk is a top-tier telephony system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and seamless integrations with your existing business software. It’s the perfect phone system for mid-sized companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Dialpad logo

Dialpad

Cloud communications system for enterprise businesses

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Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

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ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
CTM logo

CTM

Conversation analytics for marketing attribution

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CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
Phone.com logo

Phone.com

Communicate Better

visit website
Phone.com offers a virtual PBX phone system to manage phone greetings, menus, routing, extensions, voicemail, conferencing, fax, SMS, forwarding, and much more.

Read more about Phone.com

Users also considered
DialedIn CCaaS logo

DialedIn CCaaS

Category Leaders

Cloud-based contact center solution to streamline operations

visit website
Optimize your call centers with DialedIn's telephony features. Enjoy advanced routing, predictive dialing and seamless CRM integration.

Read more about DialedIn CCaaS

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Google Voice logo
Category Leaders

Call and voicemail management

Google Voice is a phone system and call management software that integrates with your Gmail account and allows you to send voicemails to landlines, mobile and electronic numbers at a click. Google Voice is low cost and converts SMS to email as well as call logging and call screening.

Read more about Google Voice

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Benefit from comprehensive call center software functionality from inside Zendesk, Salesforce and Desk.com with the Talkdesk CTI Widget.

Read more about Talkdesk

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo
Category Leaders

Cloud-based phone system for sales, support & growing teams

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide!

Read more about Bitrix24

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Convoso logo
Category Leaders

AI virtual agent for call center automation

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

Read more about Convoso

Users also considered
Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Read more about 3CX

Users also considered
VICIdial logo

Open source call center software with predictive dialer

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Read more about VICIdial

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

Users also considered
Five9 logo

Cloud contact and call center software

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Read more about Five9

Users also considered

Key features for Telephony software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Call Routing: Users appreciate call routing for directing calls to the appropriate agents or departments, improving efficiency, productivity, and customer satisfaction. 89% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers value call monitoring for enhancing customer service, training agents, and ensuring quality assurance through real-time data and call analysis. 88% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users find voice mail essential for capturing missed calls, with features like email notifications and message transcription ensuring no important information is missed. 87% of reviewers rated this feature as important or highly important.
  • Call Center Management: Reviewers note that call center management features improve agent performance, track call metrics, and integrate with CRM systems for better customer service. 84% of reviewers rated this feature as important or highly important.
  • Call Recording: Users emphasize call recording for training, quality assurance, compliance, and resolving customer disputes, with easy access and clear audio quality being important. 82% of reviewers rated this feature as important or highly important.