getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

usersusersusers

Talk with us for a free 15-min consultation

Expert advisors like Chase, who have helped 1,000+ companies, can find the right software for your needs.

Top Rated VoIP Software with Chat/Messaging in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Chat/messaging in VoIP software enables quick communication within teams and with clients, supports text and image sharing, and helps manage conversations efficiently without disrupting ongoing calls or meetings. Our reviewers in VoIP software rated this feature as important.

7 Best VoIP Software with Chat/Messaging

Product
User rating
Starting price
Webex Suite logo
4.4
(7.3K)
25
per user/per month
Nextiva logo
4.6
(915)
25
per user/per month
Weave logo
4.3
(668)
Empty state illustration for "No pricing info"

No pricing info

GoTo Meeting logo
4.5
(11.5K)
14
per user/per month
Microsoft Teams logo
4.5
(10.9K)
4
per user/per month
Zoom Workplace logo
4.6
(14.5K)
14.99
per user/per month
Google Meet logo
4.5
(12K)
6
per user/per month

See other top VoIP products with chat/messaging

How we picked the 7 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the VoIP software category. They also needed to have sufficient reviews about chat/messaging, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for chat/messaging, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 7 best products

Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,249)
5(4,015)
Key Features
Online Voice Transmission4.5
Call Routing4.5

User insights about the chat/messaging feature

Reviewers indicate that Webex Suite's chat/messaging is easy to use and secure, allowing for communication without disrupting meetings. They find it helpful for sharing information and ideas, both within and outside the organization. Users appreciate the ability to send messages to individuals or groups, and the feature's fluidity and reliability even on low bandwidth.

See related user reviews

“Chat/Messaging has been fluid with Webex providing users to message without disturbing the whole session. It has been set aside on the right and can be hidden from the app interface to avoid any distractions. Important messages can give alert to the admin if important and critical messages are to be read.”
SA

Shamshad A.

Delivery Driver

“This is useful as 2 participants can chat while viewing the main speaker/ presenter. Also allows for questions without disrupting the presentation.”
MG

Mark G.

RN

Starting price
25per user /
per month
Pros and Cons based on 7,396 verified reviews

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(48)
3-4(139)
5(728)
Key Features
Online Voice Transmission4.8
Call Routing4.8

User insights about the chat/messaging feature

Reviewers appreciate Nextiva's chat/messaging for its ease of use and the ability to text from a business number via a personal phone. They find it useful for client communication, especially when calls are not feasible. Users mention the feature's reliability, though some have experienced issues with message deletion and contact management. It is seen as a valuable tool for business communication.

See related user reviews

“The ability to text someone from a business phone that isn't a separate phone but is simply an app on my personal cell phone has been a game-changer for our staff. As opposed to being inundated with business texts on a personal phone, we can actively mitigate the amount of texts we get personally by using Nextiva. ”
JB

Jacob B.

Student Ministry Pastor

“This is excellent as it allows us to send our clients an SMS if we are unable to reach them by phone or if they prefer it. Everyone is busy especially during the day. It is one extra excellent way that we are able to stay in touch with our clients.”
BO

Barbara O.

Controller

Starting price
25per user /
per month
Pros and Cons based on 915 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
Weave logo
Reviews Sentiment
 
 
 
1-2(54)
3-4(200)
5(414)
Key Features
Online Voice Transmission4.8
Call Routing3.7

User insights about the chat/messaging feature

Users report that Weave's chat/messaging is crucial for quick communication with patients and staff. They appreciate the integration with other software and the ability to text from a business number. Reviewers find it generally reliable, though some mention occasional bugs and message order issues. The feature is seen as essential for patient interaction and operational efficiency.

See related user reviews

“We use this feature with our patients all the time and is critical to our business as we are a small business and not always available to answer our phones, so the chat messaging feature is ideal and has been a great way for us to interact with our patients and potential patients.”
MH

Michelle H.

Office Manager

“The chat and instant text feature with our patients is AN ABSOLULTE MUST now with our office. Our patients love the ability to speak/text with our staff in a quick manner. ”
LT

Laura T.

DENTAL OFFICE MANAGER

Starting price
Empty state illustration for "No pricing info"

No pricing info

Pros and Cons based on 668 verified reviews

Effective practice management

Efficient patient communication

Enhanced client communication

Automated appointment reminders

Unified communication platform

Frequent software glitches

Slow technical support

Inadequate customer support

Account management challenges

High fees and price increases

See pros and cons details
GoTo Meeting logo
Reviews Sentiment
 
 
 
1-2(166)
3-4(4,838)
5(6,521)
Key Features
Online Voice Transmission4.8
Call Routing4.1

User insights about the chat/messaging feature

Reviewers find GoTo Meeting's chat/messaging easy to use and effective for real-time communication during meetings. They appreciate the ability to send private or group messages, share links, and keep track of follow-up questions. Users value the feature for its simplicity and reliability, though it is not used extensively by all.

See related user reviews

“Meetings always need the option to be able to write and manage chats to complement and organize the talks in the best way, this app has that function well organized”
DM

Duvan M.

Jefe de almacén

“On go to meeting, chat can be one -on -one or with the whole team anytime.. User can easily invite external colleagues to chat and collaborate with a simple email invitation ”
TA

Tosin A.

Medical assistant

Starting price
14per user /
per month
Pros and Cons based on 11,525 verified reviews

Seamless remote connectivity

Enhanced team collaboration

Effective webinar hosting

Efficient collaborative sharing

Positive GoToMeeting experience

Frequent connection lag

Persistent audio issues

Cumbersome download process

Inferior to competitors

Unstable connection

See pros and cons details
Microsoft Teams logo
Reviews Sentiment
 
 
 
1-2(199)
3-4(4,378)
5(6,369)
Key Features
Online Voice Transmission4.7
Call Routing4.3

User insights about the chat/messaging feature

Reviewers highlight Microsoft Teams' chat/messaging as essential for quick, real-time communication. They appreciate the ability to share files, use GIFs and emojis, and communicate across different devices. Users find it reliable and efficient, though some mention occasional issues with document sharing and chat bookmarking. The feature is praised for enhancing collaboration and keeping teams connected.
Verified reviewer profile picture

See related user reviews

“We as messaging members of various teams all day and this platform allows us to easily do so with members across the entire national organization with ease. ”
Verified reviewer profile picture

Benjamin S.

Manager Network Performance Analysis

“This is a primary feature of Teams because I used this ever day at work to talk to others in real time and also leave them messages. This improves my productivity by a significant amount.”
DM

Dhaval M.

Associate Electrical Engineer

Starting price
4per user /
per month
Pros and Cons based on 10,946 verified reviews
Verified reviewer profile picture

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details
Zoom Workplace logo
Reviews Sentiment
 
 
 
1-2(86)
3-4(4,461)
5(9,984)
Key Features
Online Voice Transmission4.6
Call Routing --

User insights about the chat/messaging feature

Users report that Zoom Workplace's chat/messaging is smooth and efficient, allowing private or group communication without interrupting meetings. They find it useful for sharing links and discussing ideas during sessions. Reviewers appreciate the feature's convenience and security, though some note occasional visibility issues. It is valued for facilitating engagement and real-time communication.
Verified reviewer profile picture

See related user reviews

“What I really like about the Chat and Messaging features is that it provides an non intrusive way to ask questions, share link to a resource page during trainings, and even provides a way for participants to discuss ideas among themselves without interrupting the person currently speaking. This is quite an smart feature which is also built into zoom”
Verified reviewer profile picture

Dharmendra A.

Manager Cyber Security

“Chat and massaging is so important in Zoom because if we are having a meeting in which many people are involved, then we can put your Question , your opinin etc there with the help of chat.”
AS

Ankur S.

system Administrator

Starting price
14.99per user /
per month
Pros and Cons based on 14,531 verified reviews
Verified reviewer profile picture

Effective remote communication

Enhanced team collaboration

High-quality video conferencing

Effective online learning

Versatile webinar hosting

Frequent connection issues

Inconsistent audio control

Concerns about security

Limitations of free plan

High cost concerns

See pros and cons details
Google Meet logo
Reviews Sentiment
 
 
 
1-2(165)
3-4(4,650)
5(7,266)
Key Features
Online Voice Transmission
Call Routing

User insights about the chat/messaging feature

Reviewers indicate that Google Meet's chat/messaging enhances real-time communication during meetings. They appreciate the ability to send private or group messages, share links, and ask questions without interrupting the speaker. Users find it useful for engagement and follow-up, though some mention difficulty tracking messages in large meetings. The feature is valued for its accessibility and organization.

See related user reviews

“Enables real-time communication: The Chat/Messaging feature in Google Meet allows me to communicate with other participants in real-time during virtual meetings. This feature makes it easier for me to ask questions, share links, and exchange ideas without interrupting the speaker or the flow of the conversation.Increases engagement: The Chat/Messaging feature in Google Meet increases engagement by providing an alternative communication channel for participants who may not feel comfortable speaking up in front of others. This feature encourages participation and helps to create a more inclusive meeting environment.Improves organization: The Chat/Messaging feature in Google Meet improves organization by allowing me to send messages privately to individual participants or to the entire group. This feature helps to keep discussions focused and prevents important messages from getting lost in the conversation.Facilitates follow-up: The Chat/Messaging feature in Google Meet facilitates follow-up by allowing me to save the chat history and review the discussion later. This feature makes it easier for me to follow-up on action items and review important details that were discussed during the meeting.Increases accessibility: The Chat/Messaging feature in Google Meet increases accessibility by providing an alternative communication channel for people with hearing or speech impairments. This feature ensures that everyone can participate in the conversation and have an equal oppo”
OG

Ochirsukh G.

Software Engineer Developer

“Chat and Messaging in Google Meet complement audio and video communication by offering a text based channel for real time discussions.”
SS

Sakshi S.

Web developer

Starting price
6per user /
per month
Pros and Cons based on 12,081 verified reviews

Efficient colleague communication

Enhanced team collaboration

Seamless calendar integration

Reliable communication platform

Effective online learning tool

Frequent connection lag

Inconsistent audio-video quality

Basic messaging features

Limited file sharing capabilities

Poor video and audio quality

See pros and cons details

Other Top Rated VoIP Software with Chat/Messaging in 2026

Dialpad logo

Dialpad

Cloud communications system for enterprise businesses

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Twilio logo

Twilio

Build, Scale, and Operate Customized Communication Solutions

visit website
Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Quo logo

Quo

The collaborative phone system trusted by 90k+ teams

visit website
Quo is the collaborative phone system trusted by teams at over 90,000 businesses.

Get calls, texts, and voicemails delivered over the internet with full team visibility. Shared lines, smart routing, and AI call summaries make it easy to run your business communications.

Read more about Quo

Users also considered
Aircall logo

Aircall

AI powered customer communications platform

visit website
Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
DialedIn CCaaS logo

DialedIn CCaaS

Cloud-based contact center solution to streamline operations

visit website
DialedIn's call routing, predictive dialing and CRM integration, and VoIP call center features increases call center efficiency and service quality.

Read more about DialedIn CCaaS

Users also considered
Wildix logo

Wildix

The First Sales-Oriented Unified Communications Solution.

visit website
Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

Read more about Wildix

Users also considered
Cytracom logo

Cytracom

Business phone and messaging system.

visit website
Beautiful, easy-to-use, voice and messaging platform perfect for businesses of all sizes. Built on cloud-based technology, Cytracom delivers fully managed and hosted communications across any device. Perfect for the office, home office, or any work location. Enable productivity and collaboration.

Read more about Cytracom

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
JustCall logo

JustCall

AI-Powered Customer Communication for Sales & Support Teams

visit website
JustCall is an all-in-one VoIP system with AI-powered calls, messaging, CRM sync, call monitoring, and global reach across 70+ countries.

Read more about JustCall

Users also considered
Intulse logo

Intulse

VoIP business phone system for organizations of all sizes

visit website
Intulse is a cloud-based VoIP service designed to help organizations streamline processes for inbound and outbound phone communications. Key features of our managed VoIP services include team collaboration, call queue management, conference calling, voicemail, number porting, and reporting.

Read more about Intulse

Users also considered
Weave logo

Weave

Customer communication and appointment scheduling solution

visit website
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Ytel logo

Ytel

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

Read more about Ytel

Users also considered
Vonix logo

Vonix

Communication tools for modern businesses

Vonix VoIP offers flexible, high-quality voice solutions built for businesses of all sizes. Get affordable, reliable service with advanced features like call routing, conferencing, and mobile integration to keep your team connected.

Read more about Vonix

Users also considered
Audara logo

Audara

AI-Driven Omnichannel Contact Center Platform

Audara combines SIP, WebRTC, and BYOC support in an AI-powered VoIP platform. It unifies voice, chat, and video while SmartAgents and QA automation ensure high-quality, secure, and intelligent communications.

Read more about Audara

Users also considered
Jitsi logo

Jitsi

Open-source video conferencing platform

Jitsi Meet is an open-source video conferencing software that helps businesses create password-protected virtual meeting rooms to host audio and video calls. Administrators can create custom meeting URLs, mute or remove participants, and share the entire screen or specific applications.

Read more about Jitsi

Users also considered
Webex Suite logo

Webex Suite

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Omnicus logo

Omnicus

Make The Contact Center Your Competitive Advantage

Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.

Read more about Omnicus

Users also considered
Fastcall logo

Fastcall

(0)

Salesforce CTI: Native Phone Dialer + SMS

FOR SALESFORCE TEAMS: Fastcall CTI is a native app built for and dedicated to Salesforce. Powered by Twilio, Fastcall increases productivity & improves customer service with advanced features such as Call Routing, IVR, Call Recording, Omni-Channel, SMS & MMS. High-Velocity Sales and Call Insights.

Read more about Fastcall

Users also considered
Ring.io logo

Ring.io

Intelligent sales call handling with native CRM integration

Ringio promises improved caller productivity with logging, lead generation, call routing and reporting features crucial to improving sales and customer support

Read more about Ring.io

Users also considered
Tragofone logo

Tragofone

Cloud Based White Label VoIP Softphone App

Tragofone is a WebRTC powered white label softphone for businesses that brings secure VoIP and SIP calling, messaging, and video to Android, iOS, Windows, Linux, and Mac devices. Deploy fast with auto-provisioning and multi-tenancy, brand the app end-to-end, and manage users from one dashboard.

Read more about Tragofone

Users also considered
Squaretalk logo

Squaretalk

All-in-one contact center platform for sales automation

Squaretalk is a powerful and versatile cloud communications platform with automations and integrations made simple. So simple, you'll have time for the other parts of your business.

Connect your favorite tools like Zoho, Salesforce, or other popular CRMs with our native integrations or custom API.

Read more about Squaretalk

Users also considered
Intermedia Unite logo

Intermedia Unite

All-in-one communications & collaboration tool

Award-winning VoIP business phone system that helps small businesses lower costs and increase employee productivity. With complementary mobile and desktop apps Unite users stay seamlessly connected. Unite is backed by J.D. Power-certified 24/7 support and a 99.99% uptime service level agreement.

Read more about Intermedia Unite

Users also considered
Talkdesk logo

Talkdesk

Cloud-based contact center & customer experience platform

Talkdesk browser based call center software works seamlessly over VoIP. Enjoy advanced functionality such as ACD, skills-based routing, IVR and more.

Read more about Talkdesk

Users also considered
LeadDesk logo

LeadDesk

Clear and Efficient Sales and Customer Service Software

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

Read more about LeadDesk

Users also considered
Voys logo

Voys

(0)

Professional cloud-based telephony with VoIP technology

Voys offers professional cloud-based telephony with VoIP telecommunications. The solution is scalable and integrates with various business tools, allowing companies to stay connected and provide excellent customer service. Voys provides flexibility, a reliable network, and customer support for businesses of all sizes.

Read more about Voys

Users also considered

Key features for VoIP software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Online Voice Transmission: Reviewers highlight the clear voice quality, flexibility, and reliability of voice transmission over the internet, reducing costs and enabling mobile communication. 93% of reviewers rated this feature as important or highly important.
  • Call Routing: Users appreciate the flexibility and efficiency of call routing, allowing customization based on various factors and ensuring calls reach the appropriate destination. 91% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers value the ability to access VoIP services from mobile devices, enhancing remote work capabilities and maintaining connectivity on the go. 90% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users find voicemail functionality essential for tracking missed calls, with features like email notifications and transcriptions for efficient follow-up. 88% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Reviewers highlight the importance of timely alerts and notifications for missed calls, voicemails, and other events, enhancing responsiveness and communication efficiency. 83% of reviewers rated this feature as important or highly important.
  • Call Recording: Users emphasize the convenience of call recording for training, compliance, and quality assurance, with easy access to high-quality recordings for review and analysis. 79% of reviewers rated this feature as important or highly important.