App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Freshservice Logo
Freshservice
4.5
(568)

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A complete IT service management (ITSM) tool for business

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(58)

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JIRA Service Management logo
4.5
(650)

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
Freshservice logo

85

112

132

features in common

85

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(650)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(568)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.3

0.1

Freshservice logo
4.4

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
SolarWinds Service Desk logo
4.6
(570)

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
Freshservice logo

75

95

132

features in common

75

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(570)

Top features

  • Compliance Management

    5.0

  • Activity Tracking

    5.0

  • API

    5.0

Freshservice logo

Freshservice user ratings

Functionality

4.3
(568)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Pricing

Starting from

$19/month

Value for money

SolarWinds Service Desk logo
4.5

0.1

Freshservice logo
4.4

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.