App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Freshservice
5
460
4
255
3
31
2
7
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
Table of Contents
Is this product right for your business?
Find out with a
Freshservice - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
Freshservice overview
Based on 755 verified user reviews
What is Freshservice?
Freshservice is a help desk program with key features that include ticket management, incident management, a self-service portal, help desk management, and service level agreement (SLA) management, and more.
Who uses Freshservice?
By industry, Freshservice reviewers are most commonly professionals in information technology and services (18%). The most frequent use case for Freshservice cited by reviewers is help desk (59% of reviewers).
What do users say about Freshservice pricing?
Most reviewers indicate that Freshservice delivers strong value for money, especially for SMBs, and they appreciate the generous free tier and flexible pricing. However, some users report frustration with tiered pricing and rising costs for advanced features.
Starting price
per month
Pros & Cons
Automation
Workflow
Asset Management
Persistent bugs and limited customization
Restrictive and basic reporting tools
Freshservice’s user interface
Freshservice review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.3
Ease of use
4.6
Customer support
4.6
Reviews sentiment
What do users say about Freshservice?
Users report Freshservice streamlines ticket management, automates workflows, and centralizes IT operations, making daily support tasks more efficient. They appreciate its intuitive interface, customizable forms, and strong asset management capabilities, noting that it improves team collaboration and response times. Many find reporting tools helpful for tracking performance, though some wish for deeper customization and more advanced analytics.
Reviewers indicate that while Freshservice offers a wide range of features and regular updates, some advanced functions and customizations are limited to higher-priced plans. They mention occasional bugs, learning curves for complex setups, and pricing concerns for smaller teams, but value responsive customer support.
Select to learn more
Who uses Freshservice?
Based on 755 verified user reviews.
Company size
Midsize Businesses
Small Businesses
Enterprises
Top industries
Use cases
Freshservice's key features
Most critical features, based on insights from Freshservice users:
All Freshservice features
Features rating:
Freshservice alternatives
Freshservice
Starting from
19
/user
Per month
LiveAgent
Starting from
15
/user
Per month
SysAid
Starting from
89
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Freshservice pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Sandbox
- Audit Logs
User opinions about Freshservice price and value
Value for money rating:
To see what individual users think of Freshservice's price and value, check out the review snippets below.
Erin G.
Director of IT
Marcela N.
Service Analatycx
Freshservice integrations (54)
Integrations rated by users
We looked at 755 user reviews to identify which products are mentioned as Freshservice integrations and how users feel about them.
Integration rating: 4.4 (20)
Integration rating: 3.8 (17)
“It bridges the gap between high-level visual planning and engineering execution. Without this sync, we would waste hours manually copy-pasting details from sticky notes into trackers to create user stories and keep development tasks updated.”
“GitHub and Jira work well together by connecting development tasks with code changes, improving project visibility and release tracking.”
Estrella A.
Software Engineer
Integration rating: 4.8 (17)
“Integration with Azure helps streamline deployments, automate development workflows, and simplify application management.”
Dave R.
Manager
Integration rating: 4.6 (11)
“Import of users and groups”
Tilen Z.
System administrator
Integration rating: 4.3 (10)
“Use of my companies' SharePoint site seamlessly integrates with PICMS.”
John S.
Director
Integration rating: 4.9 (9)
“Use this to allow users to remotely access their workstations.”
Rich W.
Executive Director
Freshservice customer support
What do users say about Freshservice customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Freshservice customer support.
A large number of users praise Freshservice customer support for being responsive, helpful, and quick to resolve issues.
Frequently reported by users, support staff are knowledgeable and provide immediate assistance through multiple channels.
A significant portion of users highlight the setup and integration help, making onboarding and troubleshooting easier.
A minority of users report slow or inconsistent support response times, especially for complex or non-standard issues.
Support options
Training options
To see what individual users say about Freshservice's customer support, check out the review snippets below.
“Freshservice has excellent customer support and they respond to issues/queries immediately.”
Navaneeth G.
Associate Manager - IT
“It provides a solid set of features that support IT service management and helps streamline operations. While there is still room to improve our understanding of all its capabilities, it has been an effective tool in supporting our day-to-day processes”
Marcela N.
Service Analatycx
“Customer support can sometimes be slow or inconsistent when handling complex issues.”
Deste F.
IT HelpDesk
Freshservice FAQs
Freshservice has the following typical customers:
Large Enterprises, Small Business, Mid-size Business, Freelancers
These products have better value for money
Q. What is Freshservice used for?
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability. Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach. Freshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Q. Does Freshservice support mobile devices?
Freshservice supports the following devices:
iPad, iPhone, Android
Q. What level of support does Freshservice offer?
Freshservice offers the following support options:
Knowledge Base, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Phone Support
Popular comparisons with Freshservice
