IT Glue Pricing, Features, Reviews & Comparison of Alternatives

IT Glue

SOC 2-compliant IT documentation management platform

4.79/5 (29 reviews)

IT Glue overview

IT Glue is a cloud-based, SOC 2-compliant IT documentation platform designed to help managed service providers (MSPs) manage their documentation and reduce the time they spend searching for important information. The software offers flexible asset tracking, documentation automation, relationship mapping, checklists, workflows, and more.

With IT Glue, users can create custom checklists of action items, and assign these to team members, to manage team workflows and track the status of critical tasks. Checklist templates can be used to create standardized processes for use across the organization. Processes can also be made repeatable by generating and storing knowledge base and standard operating procedure (SOP) documents. Diagrams can be embedded for clarity, and articles can be linked to other documentation stored in IT Glue. The relationship mapping tools allow users to link any related items, with the aim of empowering self-service culture within organizations.

Runbooks allow users to generate PDF documentation packages for offline access to the structured information stored in IT Glue. Multiple runbooks can be created simultaneously for all, multiple, or individual clients.. Granular access controls and permissions give users full control over which documents are shared. The immutable audit trail and version control tools allow users to restore deleted items and revert to earlier versions of documents. Domains, devices, passwords, SSL certificates, and custom assets are all automatically versioned. IT Glue’s API enables integration with other platforms and extension of documentation, by providing programmatic read or write access to account data.
www.itglue.com

Pricing

Starting from
$19/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Middle-East and Africa

Supported languages

English
IT Glue screenshot: The completion dashboard gives users insight into which tasks still require completionIT Glue: Jason's DemiseIT Glue screenshot: All activity is automatically loggedIT Glue screenshot: Workflows can be configured and managedIT Glue screenshot: All assets can be tracked, with customizable asset typesIT Glue screenshot: The password vault enables secure password storage and management

IT Glue reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.6
  4.5
Anonymous

This software launched our company into an age of Better documentation

Used daily for 1-2 years
Reviewed 2018-11-28
Review Source: Capterra

What this really has going for it is the ability to link items, a SOP can be linked to other procedures and documents allowing you to hand off documentation and have all the related materials linked to the one Item. I also like that their team does not seem to be resting on the product as it is, there are continual improvements and exciting things roadmapped for the future.

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Nathan Hable

ITGlue has transformed our ability to accurately document our clients' IT infrastructure.

Used daily for 2+ years
Reviewed 2018-04-20
Review Source: Capterra

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

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Vinson Marinaro

Good product, but greedy company and pushy sales people

Used daily for 6-12 months
Reviewed 2018-05-03
Review Source: Capterra

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

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Chris Martin

IT Glue - Still the best but losing ground

Used daily for 2+ years
Reviewed 2018-12-19
Review Source: Capterra

We been using IT Glue for a few year and it was good for our needs then, but are ,moving away to a competitor in 2019, due to the Cons noted.It is the most feature rich Documentation/Password Manger on the market, That is very mature in the market and heavily used by MSP's

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Gio Bianchi

The single best platform that our MSP has invested in. Easy to use, setup, and get going.

Used daily for 2+ years
Reviewed 2018-05-03
Review Source: Capterra

IT Glue has helped us centralize ALL the information for all clients that resided on our technicians heads. Not only does it store passwords wonderfully, but it helps create a "story" for each customer by allowing us to embed passwords, documentation, configurations and everything else to every entry. Has revolutionized how our MSP handles documentation. Thank you IT Glue.

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IT Glue pricing

Starting from
$19/month
Pricing options
Subscription
View Pricing Plans

Basic: €19/user/month
Select: €29/user/month
Enterprise: €39/user/month
5-user minimum.
There is a one-time €495 activation fee on all subscriptions.

IT Glue features

API
Access Control

Activity Dashboard (112 other apps)
Activity Tracking (63 other apps)
Application Integration (67 other apps)
Auditing (77 other apps)
Automatic Notifications (99 other apps)
Collaboration Tools (58 other apps)
Data Import/Export (79 other apps)
Drag & Drop Interface (83 other apps)
Monitoring (183 other apps)
Projections (61 other apps)
Real Time Data (73 other apps)
Real Time Monitoring (81 other apps)
Real Time Reporting (61 other apps)
Reporting & Statistics (66 other apps)
SSL Security (69 other apps)
Third Party Integration (110 other apps)
User Activity Monitoring (54 other apps)
Workflow Management (71 other apps)

Additional information for IT Glue

Key features of IT Glue

  • Domain & SSL certification tracking
  • Process management
  • Checklists
  • Operations templates
  • Template library
  • Access control
  • Audit trail
  • Team performance tracking
  • Password management
  • Relationship mapping
  • Runbooks creation
  • Asset tracking
  • Single sign-on (SSO)
  • Completion profile
  • Search
  • Secure password vault
  • Documentation automation
View All Features

Benefits

Runbooks allow users to create documentation packages in PDF format, providing offline access to structured information for individual, multiple, or all clients.

Related items can be linked together with definition of relationships between various documentation elements, empowering self-service cultures within organizations.

The asset tracking engine allows users to customize documentation standards to their specific requirements and ensure that standards are enforced, with support for tracking of highly technical elements such as wireless, virtualization, and server components.

With the Checklists feature, users can create task lists and assign these to individual team members, with insight into task status and control over team workflows.

Completion profiles provide users with insight into what information is missing and where, enabling the closing of any gaps.