IT Glue Reviews

IT Glue

SOC 2-compliant IT documentation management platform

4.78/5 (37 reviews)

Anonymous

This software launched our company into an age of Better documentation

Used daily for 1-2 years
Reviewed 2018-11-28
Review Source: Capterra

What this really has going for it is the ability to link items, a SOP can be linked to other procedures and documents allowing you to hand off documentation and have all the related materials linked to the one Item. I also like that their team does not seem to be resting on the product as it is, there are continual improvements and exciting things roadmapped for the future.

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IT Glue

SOC 2-compliant IT documentation management platform

Nathan Hable

ITGlue has transformed our ability to accurately document our clients' IT infrastructure.

Used daily for 2+ years
Reviewed 2018-04-20
Review Source: Capterra

The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

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IT Glue

SOC 2-compliant IT documentation management platform

Vinson Marinaro

Good product, but greedy company and pushy sales people

Used daily for 6-12 months
Reviewed 2018-05-03
Review Source: Capterra

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

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IT Glue

SOC 2-compliant IT documentation management platform

Chris Martin

IT Glue - Still the best but losing ground

Used daily for 2+ years
Reviewed 2018-12-19
Review Source: Capterra

We been using IT Glue for a few year and it was good for our needs then, but are ,moving away to a competitor in 2019, due to the Cons noted.

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IT Glue

SOC 2-compliant IT documentation management platform

Gio Bianchi

The single best platform that our MSP has invested in. Easy to use, setup, and get going.

Used daily for 2+ years
Reviewed 2018-05-03
Review Source: Capterra

IT Glue has helped us centralize ALL the information for all clients that resided on our technicians heads. Not only does it store passwords wonderfully, but it helps create a "story" for each customer by allowing us to embed passwords, documentation, configurations and everything else to every entry. Has revolutionized how our MSP handles documentation. Thank you IT Glue.

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IT Glue

SOC 2-compliant IT documentation management platform

Anonymous

The perfect information database.

Used daily for 2+ years
Reviewed 2018-07-04
Review Source: Capterra

The ease of use is spectacular, all sub-categories all clearly labeled and anyone with any amount of experience can easily create and edit documents. Another great benefit of IT Glue is the Autotask integration, should a ticket come through and trigger a keyword then Autotask can automatically pull an IT Glue article relate to the keyword.

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IT Glue

SOC 2-compliant IT documentation management platform

Anonymous

Amazing and easy to use

Used daily for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

We store all our crucial information using this software/site. It is beneficial and really easy to use. You can teach someone in minutes how to setup documents and the site even helps you.very impressed.

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IT Glue

SOC 2-compliant IT documentation management platform

Anonymous

Great Product for Documenting clients and internal processes

Used daily for 1-2 years
Reviewed 2019-01-25
Review Source: Capterra

Innovation and addition of new features is slower than i've expected. But i know their growth has been exponential in the past 2 years.

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IT Glue

SOC 2-compliant IT documentation management platform

Anonymous

Fixed our company's centralized documentation issues

Used daily for 2+ years
Reviewed 2018-02-13
Review Source: Capterra

Our company moved to their platform a couple years ago from a clunky homebrew, in-house solution (mix of file sharing and excel docs). IT Glue helped us to eliminate all that by having a centralized web accessible company wiki.

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IT Glue

SOC 2-compliant IT documentation management platform

David Miller

IT Glue Captures all of our Documentation and Keeps it Secure

Used daily for 2+ years
Reviewed 2018-04-20
Review Source: Capterra

The biggest benefit is the mobility of IT Glue. Having the ability to access critical documentation from anywhere is crucial for our organization.

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IT Glue

SOC 2-compliant IT documentation management platform

Chris Michalec

My techs no longer have to hunt for information and then worry it is outdated

Used daily for 1-2 years
Reviewed 2018-05-25
Review Source: Capterra

IT Glue's documentation platform is second to none for us. It has made it easy to put in the procedure guides our techs need every day, and it has made it easy to keep track of client's assets. One of the biggest things has been the integrations with our other platforms, and those have been massively helpful as it has saved us countless hours.

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IT Glue

SOC 2-compliant IT documentation management platform

Sarah Urbani

ITGlue for Documentation is the best for documentation

Used daily for 2+ years
Reviewed 2018-12-12
Review Source: Capterra

I love everything about this site. The documentation is great. You can add businesses separately, then for each business you can add password sections, documents, licensing, configurations, contacts, Printing etc. It has so many options it feels limitless. The search feature is also amazing for this site.

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IT Glue

SOC 2-compliant IT documentation management platform

Leonard Johnson

I love IT Glue

Used daily for 1-2 years
Reviewed 2019-02-07
Review Source: GetApp

When it comes to maintaining the most important information for your clients, IT Glue is perfect. You can create configurations for passwords, knowledge base articles, documents, system information, and Automate is an essential tool in MSP. Its easy to use and the user interface is great. Its my favorite MSP tool.

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IT Glue

SOC 2-compliant IT documentation management platform

Anonymous

Probably the best IT documentation software.

Used daily for 2+ years
Reviewed 2018-06-15
Review Source: Capterra

The software is almost 100% customizable, It has made it so much easier for us to find configuration items, credentials, etc for all of our clients.

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IT Glue

SOC 2-compliant IT documentation management platform

Anonymous

Great product - some features aren't as intuitive as I might like...

Used daily for 1-2 years
Reviewed 2018-05-04
Review Source: Capterra

All my tech's are now on the same page... (when they use it)... The hardest part is getting the team to adopt it and buy-in...

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IT Glue

SOC 2-compliant IT documentation management platform

Dan Messerli

ITGlue is a great tool/platform for building your documentation library.

Used daily for 1-2 years
Reviewed 2018-05-03
Review Source: Capterra

Being cloud based makes ITGlue available anywhere. Historical tracking of documentation updates is invaluable.

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IT Glue

SOC 2-compliant IT documentation management platform

Nick Allo

Excellent Documentation platform with a lot of maintenance

Used daily for 2+ years
Reviewed 2019-02-06
Review Source: Capterra

This has allowed us to keep more of our documentation in one place with great logging of who accessed what.

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IT Glue

SOC 2-compliant IT documentation management platform

Muhammad Shakeel

IT Guru

Used daily for less than 6 months
Reviewed 2019-05-27
Review Source: Capterra

IT Glue is basically a SaaS based documentation application. I help you Mage and keep track of your SOPs, SLAs and other documentiaon and can be integrated with so many MSPs. It Can also be used to keep record of your inventory and assets. The best thing about this tool is you can create a documents, items or assets and link all of them together, so it makes it super easy to find the relevan infomation without searching and digging into stack of files. If there is a repetative information than you can link one item on multiple places that help avoid recreating or repeating the informaiton. It also has its password manager where you can store password and share with you team. You can also grant different permissions to different user based on their roles and responsibilities

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IT Glue

SOC 2-compliant IT documentation management platform

Richard Conway

Great product overall. Very customizable. Not just a password manager.

Used daily for 1-2 years
Reviewed 2017-12-14
Review Source: Capterra

Product is extremely customizable. The ability to relate/link disparate items and passwords works fantastically.

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IT Glue

SOC 2-compliant IT documentation management platform

Anonymous

ITGlue is an invaluable tool for the IT industry. It has become a foundation for our operation.

Used daily for 1-2 years
Reviewed 2018-07-25
Review Source: Capterra

I think what I like most is ITGlue's portability/flexibility. I'm a field technician, so having client documentation on the road is essential.

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IT Glue

SOC 2-compliant IT documentation management platform

Matt Wassenhove

Quite simply this software has shown us so many things we didn't even realize needed documented

Used daily for 1-2 years
Reviewed 2018-04-26
Review Source: Capterra

IT Glue is Very simple to use. Documenting new clients networks and office setup with this software has become a treat. We have even found many things that we didn't realize we wern't documenting properly before.

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IT Glue

SOC 2-compliant IT documentation management platform

Anonymous

Best Product Out there

Used daily for 6-12 months
Reviewed 2019-04-03
Review Source: Capterra

Works perfectly for documenting all our our client sites Can tie passwords to Assets. For our larger sites, being able to document every aspect of the network, allows our team of techs to find all the information they need

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IT Glue

SOC 2-compliant IT documentation management platform

Matt Ingram

Pay for the good one.

Used daily for 6-12 months
Reviewed 2019-08-08
Review Source: Capterra

I now have a good way to track my customers networks, assets, passwords and anything else. Very flexible.

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IT Glue

SOC 2-compliant IT documentation management platform

Justin Largo

Great Documentation tool to make the chaotic day to day so much easier.

Used daily for 6-12 months
Reviewed 2018-07-05
Review Source: Capterra

Organization which keeps the company and myself productive. Heavily Rely on this product.

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IT Glue

SOC 2-compliant IT documentation management platform

Daniel dB Buchanan

Revolutized my business

Used daily for 6-12 months
Reviewed 2018-05-02
Review Source: Capterra

It has made our job easier, quicker, and more efficient.

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IT Glue

SOC 2-compliant IT documentation management platform