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ManageEngine ServiceDesk Plus

4.4
(206)

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Cloud IT Help Desk Software

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ManageEngine ServiceDesk Plus Pricing, Features, Reviews and Alternatives

ManageEngine ServiceDesk Plus FAQs

Q. What type of pricing plans does ManageEngine ServiceDesk Plus offer?

ManageEngine ServiceDesk Plus has the following pricing plans:
Starting from: $120.00/year
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does ManageEngine ServiceDesk Plus support?

ManageEngine ServiceDesk Plus supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish


Q. Does ManageEngine ServiceDesk Plus support mobile devices?

ManageEngine ServiceDesk Plus supports the following devices:
Android, iPad, iPhone


Q. Does ManageEngine ServiceDesk Plus offer an API?

Yes, ManageEngine ServiceDesk Plus has an API available for use.


Q. What other apps does ManageEngine ServiceDesk Plus integrate with?

ManageEngine ServiceDesk Plus integrates with the following applications:
Microsoft Outlook, ManageEngine ADSelfService Plus, ManageEngine OpManager, ManageEngine ADManager Plus, Microsoft 365, ManageEngine Applications Manager, ManageEngine Endpoint Central, Zoho Analytics


Q. What level of support does ManageEngine ServiceDesk Plus offer?

ManageEngine ServiceDesk Plus offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Phone Support, Email/Help Desk

ManageEngine ServiceDesk Plus product overview

Price starts from

120

/user

Per year

What is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests. ServiceDesk Plus integrates help desk requests and assets to allow users to manage their IT in an effective way. The software helps users implement ITIL best practices and troubleshoot IT service requests faster.

Key benefits of using ManageEngine ServiceDesk Plus

  • Access the help desk anytime, anywhere using the serviceDesk Plus iphone app.
  • Create SLA and provide quality services in time, to end users.
  • Flexible knowledge base with option to add unlimited KB articles and allows users to easily search the information.
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with comprehensive incident management tools.
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in a network with efficient auto discovery options.
  • Provide structured and prompt handling of all changes in IT infrastructure.
  • With the new agent based scanning, users can access any system from the remote network, independent of their location.
  • Stay informed about tickets and keep technicians and end users up to date on the status of the tickets by email and sms.
  • Manage purchases right from the birth of the PO.
  • Auto assign feature distributes tickets based on the existing load on technicians.
  • Manage Contracts with different vendors seamlessly.
  • Automatic email to ticket conversion using email commands.
  • ServiceDesk plus allows users to import users and their information from Active directory and LDAP with a simple easy to use interface.
  • Archive old, unused data and improve helpdesk performance.
  • Support multiple sites and customize configurations for every site according to their unique working procedure.
  • Generate detailed reports about Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of end users with the ServiceDesk Plus survey option.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Chat
    FAQs/Forum
    Phone Support
    Email/Help Desk

    Training options

    Live Online
    Documentation
    In Person
    Webinars

    Not sure about ManageEngine ServiceDesk Plus? Compare it with a popular alternative

    Starting from

    120

    /user

    Per year

    Free plan
    Free trial
    Pricing range

    Starting from

    60

    Per month

    Flat Rate

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
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    ManageEngine ServiceDesk Plus pricing information

    Value for money

    4.3

    /5

    206

    Starting from

    120

    /user

    Per year

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ManageEngine ServiceDesk Plus features

    Functionality

    4.4

    /5

    206

    Total features

    79

    10 categories

    Most valued features by users

    API
    Third-Party Integrations
    Reporting/Analytics
    Alerts/Notifications
    Reporting & Statistics
    Monitoring
    Workflow Management
    Activity Tracking

    ManageEngine ServiceDesk Plus users reviews

    Overall Rating

    4.4

    /5

    206

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.33/10
    Rating distribution

    5

    4

    3

    2

    1

    116

    66

    16

    5

    3

    Pros
    This works like a charm and even users with little computerexperience can create tickets. Also the solutions part of servicedesk is awesome.
    It gives the chance to create tickets with greater level of detail and that makes the time to resolution quicker, with less re-opened tickets and increased user satisfaction.
    User friendly and I am getting what exact output I want. Especially with SDP I just love it the way it is designed and the outputs are just awesome.
    Cons
    Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now.
    Remote project management does not work for all platforms. Another disadvantage is that the software needs frequent updates.
    Then sales contacts you a few days later. The sales person was rude and refused to renew our free license because I refused to buy any of the paid add ons or for a support license.

    Overall rating contenders

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