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ManageEngine ServiceDesk Plus

Help Desk software and Asset Management Tool
1 review

Key Features

  • Flexible ticket management with multi channel support
  • Robust Knowledge Base
  • Self Service Portal with automated password reset tool
  • Service Level Agreements
  • Mobile support with native iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support with seamless API integration
  • Incident mgmt, problem mgmt, change mgmt & CMDB
  • Customized help desk reports

Overview

ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.




ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps you to improve productivity of your IT Service team and keep your end-users happy.

ServiceDesk Plus allows end-users to submit tickets through different channels. It automates important workflow tasks, as for example case routing, acknowledging requester, technician notification and handling of SLA rules. The solutions module allows you to document best practices and solutions to common problems in an online knowledge base.

ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.

ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.

Best notable features are Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities, agent based scanning, help desk API, mobile integration & more.

Incident management, Problem management, Change management & CMDB has been implemented with all functionalities. The Free Edition allows a single Technician manage up to 25 Workstations.

  www.manageengine.com

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, Linux, Windows, Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Pricing

Starting from: $495.00
Pricing model: One-time Licence, Subscription
Free Trial: Available (No Credit Card required)

Free 30 day trial. Pricing starts at $495.

ServiceDesk Plus Standard Edition Is Now Free, No Restrictions!

Benefits

-> Access your help desk anytime, anywhere using serviceDesk Plus iphone app.
-> Create SLA and provide quality services in time, to your end users
-> Flexible knowledge base with option to add unlimited KB articles and allows users to easily search the
information.
-> Web based portal to submit service requests & Incidents.
-> Restore normal service of operation quickly with the comprehensive incident management
-> Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
-> Discover every asset in your network with the efficient auto discovery options
-> Provide structured and prompt handling of all changes in your IT infrastructure.
-> With the new agent based scanning, you can access any system from the remote network,
independent of their location.
-> Showcase the offered IT services to your end user and give a new face to your IT.
-> Scan your network and automatically discover all the software available in your organization
-> Stay informed about your tickets and keep your technicians and end users up to date on the status
of the tickets by email and sms.
-> Manage your purchases right from the birth of the PO
-> Auto assign feature distributes tickets based on the existing load on your technicians
-> Manage Contracts with different vendors seamlessly
-> Automatic email to ticket conversion using email commands
-> ServiceDesk plus allows you to import users and their informations from Active directory and LDAP
with a simple easy to use interface.
-> Archive your old, unused data and improve your helpdesk performance.
-> Support multiple sites and customize your configurations for every site according to their unique
working procedure.
-> Generate detailed reports about your Help desk performance & metrics.
-> Automatically reset the password, by integrating the ticketing system with the Active Directory.
-> Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

User Reviews

Smart and easy solution

Robert Worthen17th of November, 2011 10:17

This is a web based IT management software which helps you to manage your IT effectively. I use it to track different software licenses, the software shows you as well the number of times that one software has been installed. The tool gives you enough flexibility to choose the deployment model that fits to your business needs. Very positive is that ManageEngine is completely customizable and easy to implement, no add-ons are needed.

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FAQs for ManageEngine ServiceDesk Plus

Below are some frequently asked questions for ManageEngine ServiceDesk Plus.

Q. What are the main features of ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus offers the following features:

  • Flexible ticket management with multi channel support
  • Robust Knowledge Base
  • Self Service Portal with automated password reset tool
  • Service Level Agreements
  • Mobile support with native iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support with seamless API integration
  • Incident mgmt, problem mgmt, change mgmt & CMDB
  • Customized help desk reports
Q. How much does ManageEngine ServiceDesk Plus cost?

We have the following pricing information for ManageEngine ServiceDesk Plus:

Starting from: $495.00
Pricing model: One-time Licence, Subscription
Free Trial: Available (No Credit Card required)

Free 30 day trial. Pricing starts at $495.

ServiceDesk Plus Standard Edition Is Now Free, No Restrictions!

Q. Who are the typical users of ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does ManageEngine ServiceDesk Plus support?

ManageEngine ServiceDesk Plus supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does ManageEngine ServiceDesk Plus offer?

ManageEngine ServiceDesk Plus has the following pricing plans:

Free Trial, One-time Licence, Subscription

Q. Does ManageEngine ServiceDesk Plus support mobile devices?

ManageEngine ServiceDesk Plus supports the following devices:

Android, iPhone-iPad

Q. Does ManageEngine ServiceDesk Plus offer an API?

Yes, ManageEngine ServiceDesk Plus has an API available for use.

Q. What other apps does ManageEngine ServiceDesk Plus integrate with?

ManageEngine ServiceDesk Plus integrates with the following applications:

OpManager, Applications Manager

Q. What level of support does ManageEngine ServiceDesk Plus offer?

ManageEngine ServiceDesk Plus offers the following support options:

No information available.

Q. What are the main benefits of using ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus offers the following benefits:

-> Access your help desk anytime, anywhere using serviceDesk Plus iphone app. -> Create SLA and provide quality services in time, to your end users -> Flexible knowledge base with option to add unlimited KB articles and allows users to easily search the information. -> Web based portal to submit service requests & Incidents. -> Restore normal service of operation quickly with the comprehensive incident management -> Eliminate the root cause effectively and put an end for firefighting of repetitive incidents. -> Discover every asset in your network with the efficient auto discovery options -> Provide structured and prompt handling of all changes in your IT infrastructure. -> With the new agent based scanning, you can access any system from the remote network, independent of their location. -> Showcase the offered IT services to your end user and give a new face to your IT. -> Scan your network and automatically discover all the software available in your organization -> Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms. -> Manage your purchases right from the birth of the PO -> Auto assign feature distributes tickets based on the existing load on your technicians -> Manage Contracts with different vendors seamlessly -> Automatic email to ticket conversion using email commands -> ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface. -> Archive your old, unused data and improve your helpdesk performance. -> Support multiple sites and customize your configurations for every site according to their unique working procedure. -> Generate detailed reports about your Help desk performance & metrics. -> Automatically reset the password, by integrating the ticketing system with the Active Directory. -> Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

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