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ManageEngine ServiceDesk Plus
5
129
4
82
3
15
2
5
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud IT Help Desk Software
Table of Contents
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ManageEngine ServiceDesk Plus - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
ManageEngine ServiceDesk Plus overview
Based on 234 verified user reviews
What is ManageEngine ServiceDesk Plus?
By industry, ManageEngine ServiceDesk Plus reviewers are most commonly professionals in information technology and services (16%). The most frequent use case cited by reviewers is help desk (77%).
What are the most popular integrations for ManageEngine ServiceDesk Plus?
The ManageEngine ServiceDesk Plus integration most frequently cited by reviewers is ManageEngine Endpoint Central, an unified endpoint management (UEM) product rated 4.4 out of 5 for its integration with ManageEngine ServiceDesk Plus.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Ticket Management
Customer Support
Customization
Features
Complex and unintuitive interface
ManageEngine ServiceDesk Plus’s user interface
ManageEngine ServiceDesk Plus reviews
Overall rating
4.4
/5
234
Positive reviews
75
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.75/10
5
4
3
2
1
129
82
15
5
3
Yurii K.
Technical Support Specialist
Craig M.
It infrastructure engineer
Rajneesh B.
IT Consultant
Edier L.
Network administrator
Brennan G.
System Administrator
Adam R.
Sever Analyst
Who uses ManageEngine ServiceDesk Plus?
Based on 234 verified user reviews.
Company size
Midsize Businesses
Small Businesses
Enterprises
Top industries
Use cases
ManageEngine ServiceDesk Plus's key features
Most critical features, based on insights from ManageEngine ServiceDesk Plus users:
All ManageEngine ServiceDesk Plus features
Features rating:
ManageEngine ServiceDesk Plus alternatives
ManageEngine ServiceDesk Plus
Starting from
16
/user
Per month
LiveAgent
Starting from
15
/user
Per month
SysAid
Starting from
89
/user
Per month
Freshservice
Starting from
19
/user
Per month
ManageEngine ServiceDesk Plus pricing
Pricing plans
Pricing details:
User opinions about ManageEngine ServiceDesk Plus price and value
Value for money rating:
Of 33 reviews that provide robust commentary on ManageEngine ServiceDesk Plus's price and value, mention it in a positive light.
Most reviewers indicate that ManageEngine ServiceDesk Plus offers a comprehensive set of ITSM features—including asset management, change management, and project management—at a price they find attractive compared to competitors. They say the product is affordable, especially for those who use its full feature set, and appreciate the availability of a free version with no user limit for basic needs. Some users report that add-ons and upgrades can be costly, and a few feel the annual price increases are a drawback. Some reviewers find the free version lacks support, which impacts its value for smaller organizations.
, and
ManageEngine ServiceDesk Plus integrations (16)
Integrations rated by users
We looked at 234 user reviews to identify which products are mentioned as ManageEngine ServiceDesk Plus integrations and how users feel about them.
Integration rating: 4.4 (19)
Integration rating: 4.9 (8)
Integration rating: 4.4 (7)
“Having one pane of glass for infrastructure and applications is important. This is where APM and OPM feel clunky though”
Travis R.
System Operations Engineer
Integration rating: 4.6 (5)
Integration rating: 4.7 (3)
“Integrating ADSelfService Plus provides end users with convenient self‑service capabilities—like password resets, account unlocks, and multi‑factor authentication enrollment—while the IT team manages endpoints through Endpoint Central MSP. This reduc”
Wilbert H.
IT Desktop Engineer
Integration rating: 4.0 (3)
“important because it extends OpManager’s network and infrastructure monitoring into the application performance layer, giving IT teams a unified view of both systems and apps.”
Wisani L.
Intern Training
ManageEngine ServiceDesk Plus customer support
What do users say about ManageEngine ServiceDesk Plus customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ManageEngine ServiceDesk Plus customer support.
A subset of reviewers find the support team knowledgeable, helpful, and willing to assist with technical issues.
A number of users appreciate having dedicated support staff familiar with their environment and needs.
Certain users report slow response times, inconsistent experiences, and difficulty reaching support when needed.
Support options
Training options
To see what individual users say about ManageEngine ServiceDesk Plus's customer support, check out the review snippets below.
“Their support staff have always been willing to assist when contacted.”
Justin G.
Director of IT
“Supports SAML sign ins and 2FA which is always good”
Yurii K.
Technical Support Specialist
“Requires fine-tuning to avoid Email/SMS alerts can be too frequently or lack filtering.”
ISHWARI P.
Trainee
ManageEngine ServiceDesk Plus FAQs
ManageEngine ServiceDesk Plus has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is ManageEngine ServiceDesk Plus used for?
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests. ServiceDesk Plus integrates help desk requests and assets to allow users to manage their IT in an effective way. The software helps users implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages. ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps users to improve productivity of their IT Service team and keep their end-users happy. ServiceDesk Plus allows end-users to submit tickets through different channels. It automates important workflow tasks, as for example case routing, acknowledging requester, technician notification and handling of SLA rules. The solutions module allows users to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let users know the number of over-utilized or under-utilized licenses across their organization. ServiceDesk Plus can help users maintain a complete product catalog based on product type, that lists all assets owned by their organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction surveys. Best notable features are Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities, agent based scanning, help desk API, mobile integration & more. Incident management, Problem management, Change management & CMDB has been implemented with all functionalities.
Q. Does ManageEngine ServiceDesk Plus support mobile devices?
ManageEngine ServiceDesk Plus supports the following devices:
Android, iPhone, iPad
Q. What level of support does ManageEngine ServiceDesk Plus offer?
ManageEngine ServiceDesk Plus offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Phone Support, Email/Help Desk
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