Most popular features of all IT Management apps
Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.
25 reviewers had the following to say about NinjaRMM's features:
Makes managing my customers easier without the headache of having to manage it all the time.
Pros
Great simple interface, hosted at Amazon, integration with Webroot, multiple ways to connect to the endpoint whether web interface via services, command-line, or remote control tools.
Cons
We still would like third-party patch management as an option as well as Mac remote control.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Hi Matt,
Thank you for being a partner and glad to see you are enjoying our platform.
We take all partner feedback very seriously and as you are well aware we're working hard on providing third-party patch management.
Thanks again!
Andy
The ability to proactively manage our Customer's network infrastructure with confidence.
Pros
Ease-of-use and customizable policies for device management and alerting are two of the features/benefits that stand out with this product vs. the competition.
Cons
Also, I would like to see integration with more mainstream antivirus solutions.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Hi Kevin,
Thank you for your kind words. We are restructuring some of our data on the backend to make it more accessible for reporting. This is a little bit involved and we'll let you know when we are close to new reporting features. Thanks again for being a partner!
-Andy
While there are a few things missing from the platform (third party patching, decent Mac agent, Mac TeamViewer integration), by and large the software has performed quite well for a monitoring and scripting platform.
Pros
Up front costs, easy to understand UI
Cons
No maintenance mode to disable alerts during maintenance windows, current built-in AV is weak (Vipre)
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Managed Patching, scripting, monitoring, automatic alert triggered actions etc.
Pros
The cost is very affordable and they offer 3rd party licenses for a great price e.g.
Cons
Not as many integrations as others might have.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
It does this with a simple and intuitive interface.
Pros
Patch management is fairly straight forward to configure and monitor.
Cons
The SNMP support for monitoring network devices doesn't give one the needed in-site into standard network devices.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
We monitor 200 devices and keeping track of and remediation of issues is very simple with Ninja
Pros
Ninja has an easy to use, well laid out user interface with plenty of options to meet varying needs in the RMM market.
Cons
At times certain screens load slowly and I'm impatient. Ninja does stay on top of this issue and resolves it when the problem occurs.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.
Pros
The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's Overall asset list management and monitoring features TeamViewer and Splashtop native integration Variety of PSA desk tools integration Full antivirus integration with Webroot or Bitdefender was a key element and selling point Backup integration
Cons
The overall integration was really easy.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Very very very nice preoduct
Pros
Monitor, running on scripts, automaticly run scripts when alert is triggered.
Cons
maybe setting up new location and policy could be easier to do.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Flexible scripting and monitoring options.
Pros
Simple dashboard. Scripting and policy flexibility works well for our environment and clients.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Thank you Chip for staying with us since the beginning! We have a very exciting roadmap for Q4 and Q1 2018 to deliver community requested features :)
Network administrators can make managing hundreds if not thousands of machines an achievable task. It's fast, it's simple, and it just works.
Pros
The dashboard is simple, and UI is intuitively designed to be easy to operate.
Cons
TeamViewer/Ninja RMM integration sometimes is slower than I'd like to synchronize data, but it still works reliably for the most part.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you Jarom! We had 10 feature releases in 2017 and have a lot more planned for 2018.
Needed a RMM platform with strong third party integration.
Pros
Ninja boasts a responsive development team, a vibrant user community, and an excellent account management team.
Cons
The feature set is currently smaller than some competitors but that has not hindered my use or enjoyment of the product and they are constantly expanding the feature set.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
I can't praise Ninja more. From the support team to the account managers, and even the developers, everyone has been fantastic. Their pricing is more than fair and they always do everything possible to keep their customers happy. We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
Pros
Setting up the alerting was very simple and encompasses everything we require for our customers.
Cons
Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
The integration of the remote maintenance programs makes it easier for our technicians to provide very fast support.
Pros
Thanks to the dashboard you always have an overview of current events.
Cons
On the contrary, suggestions for improvement are noted and reported to the development
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience.
Pros
Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations.
Cons
As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Lucas,
Thank you very much for your kind words! We've been on a tear in 2017 with multiple major releases and are looking to keep the same pace for 2H 2017!
Please feel free to reach out to me if you have any questions or feedback, pm@ninjamsp.com
Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner.
Pros
Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.
Cons
In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Simplify client management and on boarding.
Pros
Efficient and straight forward. Support is fantastic, haven't missed a beat with all of my requests. Actively adding new features and improvements.
Cons
Potentially a few more integrations with vendors would add some additional choices which may improve integrations with some vendors already being used in the field.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Thank you for your support Stephen! We are definitely working on reporting enhancements as we speak, stay tuned for more updates!
Monitoring, patch management, virus protection and simple administration of customer machines is easy and reliable with NinjaRMM.
Pros
Despite extensive functions, the software is clearly arranged and represents a high added value in the daily work of our customers
Cons
We have not found anything negative yet.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Fast access to my customer machines and machine data; excellent BIG PICTURE of my customers and their sites.
Pros
There is Remote access, AV and Windows updates that can be managed directly from the Ninja Console.
Cons
Would like to see customize dashboards, Would like to see an app , and if there was an app, would like modules so i can choose control what info is in the app.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Greg, thank you for your support. We will keep our foot on the pedal and yes a mobile app is in the works.
Pros
Server monitoring is key and Ninja was able to help us out big time here.
Cons
Sometimes the dashboard when you login isn't as intuitive as it could be.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
The team at NinjaRMM is truly dedicated to providing a world-class RMM and experience for MSP's and ITSP's using it. The team goes out of its way to assist when needed, even getting their engineers involved if a partner need's more technical help. I would recommend and continue work with NinjaRMM to grow our IT services business.
Pros
I found NinjaRMM to be quite easy to configure patching & scripting, as well as deploy its Webroot integration. NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs.
Cons
However, at Ninja's price-point for some basic network monitoring, this agent works well.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
NinjaRMM has helped us bring automation to our team and cut back on the man hours of patching our devices. It gives us a quick overview of the health status of our devices. We are able to bring more automation with the script library and hope to roll out event-driven scripts to solve some of our recurring issues.
Pros
The Patch management in Windows and third-party patching has saved us many man hours of our regular patching.
Cons
no Mobile App as of right now.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
more time to grow my business
Pros
Remotely manage and monitor customers computers and push software to customer, and the patch management keeps my customers uptodate.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Hi Ken,
Thank you for your feedback. We look forward to keep delivering features the community wants.
-Andy
Some times I don't even need to, with access to Task Manager and Services directly in Ninja.
Pros
The simplicity of setting up the product, using the UI, customer support and knowledge base articles.
Cons
There are features missing like Hyper-V integration, SNMP printer toner level monitoring but they're always adding new features and they are still relatively new to the RMM game.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Great - good trial , great staff, good pricing - ever changing and evolving product
Pros
Small agent based - cloud based - very useful now much more homeworkers Email alerts are great - software installs and server reboots are 2 of the best we use.
Cons
History for realtime monitoring (cpu / memory / processes) - this is coming soon Storage - if you need to install large software - the limit is 500mb (office 3.8GB) NMS - network monitoring would be better with dead port detection and history
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Ninja team is one exceptional group of professionals who will do anything to make you happy and they sincerely want to help you when you need help. NinjaRMM helped us A LOT since we started using it 2 and some years ago. Warm recommendation.
Pros
UI is excellent, everything is intuitive and easy to find.
Cons
There were some issues with TV integration, however it was TV issue, not Ninjas. The mobile app needs some more functionalities.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
