ServiceNow - 2026 Pricing, Features, Reviews & Alternatives

ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards. ServiceNow offers a wide selection of integrated IT service management tools and applications, each with multiple feature-sets and capabilities. The core products fall under 5 main categories: IT Service Automation Applications, Project Portfolio Management, IT Business Management, Shared Service Applications (for Facilities, Field Service and HR) and ServiceNow Express, an ITSM for enterprises of all sizes. ServiceNow also offers a service automation platform to tailor existing applications, share information among applications or build custom applications. There is also a ServiceWatch product that helps to discover and map relationships between IT components and incidents, with dashboards giving real-time insight into the health of the business services. ServiceNow Discovery can be used to identify IP-enabled configuration items (CIs), map their interdependencies and export the data to the ServiceNow Configuration Management Database. ServiceNow Express is the ITSM product for companies of all sizes and includes a range of features. The solution delivers end-to-end incident management with visual taskboards and tickets, priority setting, and asset and configuration monitoring. You can also generate reports on all business KPIs and metrics through dashboards, graphs and charts. ServiceNow IT Service Automation Applications include asset management, change and release management, configuration management, incident, IT cost, and problem management, and a service catalog. ServiceNow Service Catalog helps to improve the customer experience by providing a customer-facing storefront for users to access self-help, submit IT requests, log issues and track progress.

· IT Service Automation: One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog.

· Custom Application Development: Build and deploy custom applications in days, integrate your existing apps and new apps, requires minimul to zero coding knowledge.

· Single Platform: Consolidate all your legacy apps into one single system to record all process and get actionable insight into all your IT. Send information among all your apps.

· Service Automation: Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps and forms.

· Project Portfolio Management: Offers complete project management, from planning and execution, to time management, task assignment and status tracking. Includes Demand Management, Resource Management, Software Development Lifecycle.

ServiceNow has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

ServiceNow supports the following languages:
Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish

ServiceNow supports the following devices:
Android, iPad, iPhone

Yes, ServiceNow has an API available for use.

ServiceNow integrates with the following applications:
Microsoft SharePoint, CrowdStrike, Netskope Active Platform, Squadcast, Qualys Cloud Platform, SAP S/4HANA Cloud, Pentaho, GitHub, LogMeIn Rescue, LogicMonitor, Webex Suite, Coda, ODBC Driver for ServiceNow, Salesforce Marketing Cloud, Secureworks, SailPoint, GoSign, Nipper, TeamViewer, Lacework, Teramind, Checkmarx One, Zapier, IBM Instana, Dynatrace, xMatters, DomainTools, The Anomali Platform, 3CLogic, Five9, Vectra AI Platform, BigID, Cofense PhishMe, LogMeIn Resolve, Bright Pattern, Fairmarkit, Snyk, Microsoft Entra ID, TeamViewer Frontline, Smartling, AlertOps, VBrick, strongDM, Okta, ONEiO, Slack, PagerDuty, Microsoft 365, Splunk Enterprise, Whispir, Iru, NinjaOne, Tableau, Metrikus, Bitbucket, VMware Aria, Workato, JIRA Service Management, ManageEngine Endpoint Central, OpsRamp, Apizee, Terraform, Rubrik, Silverfort, Apiiro, DeepL Pro, Aria Platform, Ping Identity, ScienceLogic, ManageEngine Remote Access Plus, IFTTT, New Relic, BeyondTrust Remote Support, Apptio Platform, Expertflow Contact Center, NetBrain