ServiceNow Features & Capabilities

ServiceNow

Zapier

Google Cloud

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Automated Routing

Availability Management

Capacity Management

Change Management

Client Portal

Compliance Management

Configurable Workflow

Configuration Management

Contract/License Management

Cost Management

Cost Tracking

Customizable Branding

Dashboard

Data Import/Export

Data Mapping

Data Storage Management

Data Visualization

Drag & Drop

Email Management

Employee Management

Financial Management

Graphical User Interface

Impact Management

Incident Management

Integrated Business Operations

Integrated Development Environment

Inventory Management

Issue Auditing

IT Asset Management

IT Asset Tracking

IT Cost Management

IT Reporting

Knowledge Base Management

Knowledge Management

License Management

Lifecycle Management

Macros/Templated Responses

Multi-Cloud Management

Performance Metrics

Performance Monitoring

Prioritization

Problem Management

Project Management

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Reporting

Real-Time Updates

Relationship Mapping

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Request Assignment

Search/Filter

Self Service Portal

Service Catalog

Service Level Agreement (SLA) Management

Status Tracking

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Version Control

Workflow Management

JIRA Service Management

SolarWinds Service Desk

Freshservice

Zendesk Suite

Freshdesk

SysAid

Atera

Spiceworks Cloud Help Desk

InvGate Service Management

ManageEngine ServiceDesk Plus

TeamDynamix

LiveAgent

Overall a great experince over the last year or so. My team have greatly loved this new tool and as a LM it has allowed me to focus alot more on metrics and making my team efficient.

Using Service Now as a Team Lead

An extremely robust platform with customization galore and full features comes at a cost but with very little holding it back.  ServiceNow can really help on any ITIL initiatives and centralization of services.  The unique focus of ServiceNow beyond just IT, is where its strengths lie.  Most Service Management suites do ITIL for IT.  ServiceNow takes the lessons learned from ITIL and extends them to the rest of the org (especially but not limited to Facilities and HR).  Really built for Mid to Large Businesses.

Top Dog among Service Management Suites

Great experience with an intuitive tool that integrates with other enterprise systems and facilitates task completion.

One-Stop-Shop for Ticketing

Very disappointed with this tool from an IT professional point of view.  Much too complicated. 

Service Now - IT Help Desk tool that is complicated 

My overall experience with ServiceNow is positive, I enjoy working with it.

Positive feedback

I enjoyed Service Now and believe it's the best ticketing system tool out there. 

More than a Ticketing System

I was utilizing ServiceNow daily, as a Level 1 support executive. We can easily customize the dashboard according to our choice. Exceptionally simple to create change requests. I loved utilizing it and felt it was incredible. 

Best Ticketing tool for IT Helpdesk

ServiceNow as an employee

my overall experience using service now has been fair enough generally 

IT Ticket management at it best

My overall experience with SNOW has been good. There are platforms that are equally good, if not slightly better, but this would be my choice if I was running an organization of 1000+ employees. The user journeys can be confusing but if the pages are set up correctly and maintained, this app can be a boon for companies who are encouraging using SNOW and treating it as a homepage for all internal sites (like a company intranet). The platform allows third party integrations with Okta, Slack and Salesforce and also custom applications that can be hosted and run off SNOW. 

The super-APP for a large organization

My overall experience with ServiceNow has been largely positive. The platform excels at automating and streamlining workflows across various departments, which significantly improves efficiency and collaboration within an organization. 

Comprehensive Workflow Automation with Flexibility

We have been using ServiceNow for ITSM and CSM modules from couple of years now, they are consistent and in every 6th month they announces new release which brings lot of security upgrades, patches, and features. we have overall very good experience and we are looking forward to use it for future as well. 

Perfect ITSM and Customer Service Management Cloud tool !

Using Customer service management module and the solid platform has the biggest value.

Time Saving

It's a very clean software, making it extremely transparent to all users on how to raise and track their cases while giving them the necessary assurance that their cases are being worked on.

An intuitive, communicative, clean way to track support requests

My overall experience with ServiceNow has been positive.

ServiceNow is an effective platform for IT matters to be lodged, and quickly resolved

IT has improved our customer satisfaction and we have seen great adoption internally. This buy in and results has created good value for us that we are learning how to convert to sustainable revenue.

Small Restaurant Bar, big return

Incident management, configuration management, service documentation -- all are easy to use and critical to support our day to day support of our customers.  

ServiceNow Is the Best Incident Tracking Software I Have Ever Used

Feature packed but need some learning curve to pick up

Review by DB - ServiceNow

Great ITSM management through Service now product

Effectively manage your ITSM 

Easy and convenient tickets system

For me it very good, specially the change.very easy to create change and follow up with the different parties.

Service Now Review

Best ITSM tool

Try ServiceNow. It has performed really well for me and gives results quickly saving time and energy.

ServiceNow Features

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