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ServiceNow

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Enterprise IT service cloud solutions

(29)

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ServiceNow Pricing

Pricing overview

Value for money rating

4.2

/5

241

Price starts from

100

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Subscription license based on IT process users.

$100 / IT process user / month with volume discounts available.

End user pricing is offered in certain scenarios.

What users say

A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers.
The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit.

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Reviewers who mentioned pricing said:

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Ewan H.

Management Consulting, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Top Dog among Service Management Suites

Reviewed 7 years ago

An extremely robust platform with customization galore and full features comes at a cost but with very little holding it back. ServiceNow can really help on any ITIL initiatives and centralization of services. The unique focus of ServiceNow beyond just IT, is where its strengths lie. Most Service Management suites do ITIL for IT. ServiceNow takes the lessons learned from ITIL and extends them to the rest of the org (especially but not limited to Facilities and HR). Really built for Mid to Large Businesses.

Pros

ITIL based Service Portal (Self Service Portal for quick searches spanning instance or specific areas) Knowledge Base (despite that not being checked in the available features) Full Service Management solution for the ENTIRE organization Strong Workflow engine Visible Table structures for clean data flows Extremely customizable (Forms, Fields, Tables, Applications, Portal, Workflow, Knowledge Base, etc...) Best in the business system architecture (fully redundant instances) HI Administration portal and ServiceNow support are top notch Service Now community is extremely active Docs site (formerly wiki) well updated and complete. Great organization and User groups You get a cake upon launch! Extensive Integration capabilities

Cons

Cost Some out-of-box examples really don't match up to any organizations needs and leave you wanting more Email rules are more complex than they need to be (some of this can be mitigated by free add-ons like Postmaster) Configuration can sometimes be limited and requires some Javascript to get past basics Mid Servers for integrations can be more work to maintain than desired

AR
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Verified reviewer

Information Technology and Services, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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as a Project lead we customize and use this Product extensevely.

Reviewed 2 years ago

I love this Tool because of its ease of use of the tool. The way they develop the feature is great. KB and Articles for support documents are good. ServiceNow Community is great Help and they resolve most of the Issue there the way the Technical person explain and presenation is good.

Pros

all the Modules that we used are ease to use. Documentation is well maintained. Easy to implement. easy to track the changes for Admin Team. Reporting Module is Great for BIz team.

Cons

Cost and Product Support. Product road Map dates are not clear.

AS
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Avinash S.

Computer Networking, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best in Class ITSM tool

Reviewed 3 years ago

This is one of the best ITSM tool. Aviable as SaaS and can be easily integrated with the SSO. Self service is a good feature . Its just the regular upgrades and getting the data/configuration missing from the tenants during the upgrade is a concern. No need to backup , high availability and best resiliency..this is one of the best ITSM tool in the market.

Pros

A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers . The cost per licenses is a bit high for a fulfiller and hope service now can bring it down a bit. The best modules are :- Incident management , Change Management , Problem Management and CMDB.

Cons

The upgrades , every 6 months are something that always keeps us on our toes. secondly it Whatsapp and telegram can be integrated with service Now...

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Rishabh P.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A decent tool to manage enterprise operations

Reviewed 2 years ago

The overall experience with ServiceNow has been pretty neutral. While there is no denying that the tool serves its purpose, it must evolve on all fronts to stay in the competition. Support, Interface, Design, New features, everything.

Pros

The pricing of the software, in comparison to JIRA, Zendesk, etc.

Cons

The interface of the software can be worked upon.

VS
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Vinayak S.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best IT service management software

Reviewed 4 years ago
Pros

The most advanced and easy to use software for all Service management needs.

Cons

The cost is going high and becoming heavy software which might be a differentiator for the future

FS
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Faith S.

Farming, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We all like timely results, try ServiceNow. It gives exactly that.

Reviewed 8 months ago

Try ServiceNow. It has performed really well for me and gives results quickly saving time and energy.

Pros

Am happy with ServiceNow for many reasons but the most helpful of them all is the response time. It is very quick and super active. It can manage multiple tasks at a go and still give accurate and reliable results. ServiceNow is user friendly. It's pricing is reasonable and affordable.

Cons

ServiceNow has it all. No challenging processes or hard to understand features. Launching and implementation is simple. Am glad to be the administrator.

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Evgeni K.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best-in-class ITSM platform

Reviewed 5 months ago
Pros

All-in-one product for the organization's digital transformation. ServiceNow offers a variety of solutions for ITSM, ITAM, ITOM, CMDB, HR, etc.

Cons

ServiceNow doesn't provide a free trial period. The license cost may seem expensive as well as annual fee for developers/administrators/architects to keep their certification valid.

AR
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Verified reviewer

Financial Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect IT service management application

Reviewed 3 years ago

Servicenow is being used to manage tickets and incidents in the firm, making it easy to trace,monitor and have an overall knowledge of the incidents.

Pros

The product has a very easy learning curve and you can get a good grasp of how to use the application under a few hours. the ticket management portal is extremely helpful providing feedbacks and showing history of what have been done.

Cons

The web portal is quite heavy and needs a very strong bandwidth. Optimizing the web portal so it can work even in low bandwidth conditions

TT
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Terry T.

Utilities, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ServiceNow is very advanced tool but very expensive.

Reviewed 5 months ago
Pros

ServiceNow is the leading ITSM tool in the market. It offers a comprehensive range of features and capabilities that can meet any business needs. It is constantly updated with new versions that bring more innovation and value to its customers.

Cons

ServiceNow is not a cheap option when it comes to ITSM tools. It can be a significant expense for organizations that have limited budgets and need quick results. ServiceNow requires a long implementation process that involves multiple stages and customizations. It also demands a dedicated staff member to maintain and manage the tool effectively.

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Kavindu Githsara K.

E-Learning, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Streamline Your Processes and Save Time with ServiceNow

Reviewed a year ago

Overall, ServiceNow is a powerful software solution that can help businesses manage and optimize a wide range of business processes. Its customizable features and advanced security measures make it a valuable tool for improving efficiency and protecting sensitive data. However, its cost and complexity may be drawbacks for some users

Pros

ServiceNow offers a wide range of features, including IT service management, HR management, and customer service management and many more. Investing in ServiceNow has been a great value to our company. ServiceNow offers customizable options that allow businesses to tailor the solution to their specific needs. Also, ServiceNow includes advanced security measures to ensure that sensitive data remains protected at all times.

Cons

Lack of tutorials. Some users have informed us that ServiceNow is kind of complex and overwhelming, especially if they are not familiar with similar software solutions.

AR
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Verified reviewer

Telecommunications, 5,001-10,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Streamlined IT Service Management Tool

Reviewed 3 years ago
Pros

Easy to automate and has various features to prioritize tickets, handle priority tasks and support incidents. The biggest advantage is the ability to integrate with different systems such as Agiloft, JIRA, SecurityScorecard, CRM, etc. ServiceNow helps the implementing team to focus more on collaboration and process development rather than coding since it absolutely limits coding. It is also a well known enterprise GRC tool and has released a Vendor Module, which can be used in Source-to-Pay projects.

Cons

ServiceNow is very expensive, which is a huge deterrent for small and mid-size companies to use its software. They don't do Proof of Concept (POC) in most cases, which forces teams to trust them purely based on the demos and their reputation.

EJ
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Eldose J.

Financial Services, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great ITSM tool available in the market

Reviewed 2 years ago

Great experience

Pros

This is one of the great product available in the market. Cannot compare some of the other products. One suite for all. Love this product

Cons

Adding each module is very expensive. Small companies cannot afford

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Joel Neil W.

Media Production, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Time Saving

Reviewed 8 months ago

Using Customer service management module and the solid platform has the biggest value.

Pros

The activity dashboards that can be used to track the activities saves great time for users. Being cloud based let the whole diverse team work at the same time without losing any data.

Cons

It needs to integrate with every other product that have been using by the company.

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Vincent L.

Consumer Goods, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Really helped our team manage requests and tickets

Reviewed 5 years ago

Great. Definitely recommend this for large businesses with multiple different departments and employees where you need to have a reasonably large IT department to hep process application requests, troubleshooting and equipment requests and more!

Pros

The ease in which it kept track and managed IT ticket requests. You could easily see the queue and also do tons of data analytics from response times, to ticket requests per month per department, and how often tickets had to be escalated. The cloud-based platform really helps your reomte workers have access to a live database that was updated and always "correct." This was also extremely affordable for all the different capabilities it added.

Cons

The service technicians aren't always available as spelled out in the service agreement. Luckily we didn't have issues with this often and we were able to resolve issues on our own or could wait it out until it was fixed.

ES
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Erick S.

Information Technology and Services, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ServiceNow impressions and feedback

Reviewed 3 years ago

I use it for my job on a daily basis to create and fill incident tickets and escalate them to the proper channels if needed.

Pros

As a cloud hosted software, it is easy to track incidents, any depreciation and assets that belongs to users.It also can be customized with multiple support options. The reports are also easily customizable and easy to understand.

Cons

The navigation panel can be a mind-boggling experience to use plus the software does not offer On-premises features plus it is relatively expensive upcost wise.

AR
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Verified reviewer

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best IT Service Management tool in the market

Reviewed 2 years ago

Overall we are very happy with ServiceNow and use it on daily basis for incident management, Change management and IT helpdesk operations.

Pros

Incident management, service catalog, problem management, change management, service portals, DevOps

Cons

Frequent upgrades needed, needs specialized knowledge for configuration and administration of the various processes in the tool, a bit expensive

BW
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Ben W.

Hospitality, 5,001-10,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Expensive but Powerful

Reviewed 10 months ago
Pros

ServiceNow is kind of the Porsche solution... it has a lot of bells and whistles and fantastic features. Intensely configurable, and I really like that. It does however require a lot more programming knowledge for some things. Overall, the out of the box stuff you get is top notch with a lot of features.

Cons

Higher need for programming experience to get it to do what you want it to do. There's been a LOT of advance, however, in low-code ways to do things which has been very welcome.

MJ
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Mukeshkumar J.

Information Technology and Services, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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An all round complete solution for IT service management

Reviewed a year ago
Pros

ServiceNow offers a complete IT Service Management. It has capabilities like incident management , change management , asset management , problem management etc. It also supports workflows , approvals and automations. No need to manage on premise , as it is a complete cloud solution.

Cons

It is an expensive tool. It is complex to configure and requires expert knowledge. UI is intimidating for new users as it has lots of features and options.

AR
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Verified reviewer

Computer Software, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Service now administrator

Reviewed 2 years ago

Overall this is good tool to have for ITSM/ITOM .

Pros

This is one the good SaaS product available in the market for ITSM. Its easy to manage and support is also very good.

Cons

This is very expensive once all initial discount is over.

ss
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sohel s.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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King of PAAS

Reviewed a year ago
Pros

ServiceNow's low code/ no code benefits us to build business usecases without worrying too much about basic configurations which are not required.

Cons

Sometimes development instances need to wakeup everyday. Servicenow should allot more time.

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Manoj P.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceNow simplifing the business needs

Reviewed a year ago
Pros

There are few categories which i prefer above all others are ease of use, the level of customizations that it offers and the detailed reporting it provides.

Cons

Cost and Implementation complexities are few which i think can be improved.

AR
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Verified reviewer

Hospital & Health Care, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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ServiceNow Express

Reviewed 5 years ago

Faster time to onboard new customers. Removed need for inhouse database support staff due to full SaaS

Pros

Easy to adopt with many prebuilt workflows that are entirely fit for purpose.

Cons

Fairly expensive on the market, commercial model of product not really negotiable

RB
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ROB B.

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Small Restaurant Bar, big return

Reviewed 2 months ago

IT has improved our customer satisfaction and we have seen great adoption internally. This buy in and results has created good value for us that we are learning how to convert to sustainable revenue.

Pros

For our industry, keeping the lights on is important. Using service now as a front door to operations management was a big improvement over spreadsheets and loose paper. Taking an approach of automation and routing first to improve our customer Service improved stakeholder relationships dramatically.

Cons

Cost, it is not equitable for small businesses. It is cost prohibative at times but we are trying to make it work.

JM
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Josh M.

Hospital & Health Care, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Outstanding Service Management

Reviewed 2 years ago
Pros

Lots of features and functionality that are mostly easy to learn and use.

Cons

It's expensive compared to most other comparable products.

RC
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Rishi C.

Computer Software, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SNOW review

Reviewed 2 years ago

ServiceNow helps to run our daily office operation, almost every operation is using this tool to listing issues, tracking & archiving the case.

Pros

SNOW offers almost every features & functionality as per ITIL process to run the operations smoothly & can be modify as per requirement at any time which makes it flexible & more productive.

Cons

Found deployment process little tough & its comparatively expensive in other respective tools.