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Better Integrations through Intelligent Automations
Value for money rating
4.7
/5
32
Price starts from
No pricing info
What users say
AR
Anonymous Reviewer
Isabelle S.
Price starts from
899
Per month
Pricing model
Free trial
Price starts from
119
Per month
Pricing model
Free trial
Price starts from
7.95
/user
Per month
Pricing model
Free trial
Price starts from
6
Per month
Pricing model
Free trial
Price starts from
99
Per month
Pricing model
Free trial
Brad E.
Verified reviewer
Self-employed
Used daily for 6-12 months
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My company is a contracting business in the energy efficiency industry with 20+ employees and $2-3M in annual revenue. Workato has transformed how our business operates by enabling us to automate what once was time-consuming, error-prone manual processes. Using the automation of Workato recipes has enabled us to save money by getting more production out of the staff we have and prevented us from having to hire new employees or contractors as the company has grown. Those costs savings have greatly exceeded the cost of Workato.
The feature set and robustness of Workato is second to none. The breadth of customization that Workato allows in such a simple UI is truly remarkable and let's business operators without coding experience create complex integrations that would have cost us tens of thousands of dollars in custom development work. Workato blows other out-of-the-box integrations out of the water.
Getting our Workato recipes running with the level of detail and granularity of our business processes required a steep learning curve. The basics of the software are easy to learn, but learning how to use formulas and other more complex features required a good amount of trial and error. When errors occur withing recipes, debugging them can be challenging, particularly given that errors are most often returned by the API of one of the software that Workato is connected to rather than Workato itself.
Blake H.
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 1-2 years
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As a consultant, I use Workato both in my own business and in multiple clients' accounts. I began using Workato because QuickBase promoted them as the preferred integrator when Intuit announced the sale of QuickBase. While they have a large number of pre-built connectors as well as the ability to setup HTTP calls, the process of building Recipes has an extreme learning curve, especially coming from a service like ItDuzzit. Additionally, the team often releases new or beta connectors without first having any supporting documentation, other than the connector's marketing page. Overall, they have a good product, but they seriously need to review their release process and the setup of their support portal.
Lots of pre-built connectors. Chat agents are generally very quick to respond.
Extreme learning curve - especially difficult if a user does not have any programming background. Support documentation is often lacking - especially for new connectors. When documentation is provided, the content is often very thin and is typically mostly text, with few reference images. Support portal provides no way to go back to your Recipe interface. Support Tickets can sometimes take 2 - 3...
Anonymous Reviewer
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used weekly for 2+ years
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Workato makes integrations and compliance easy.
The expense of the recipes. Even when reusing recipes, the cost of new integrations is sometimes prohibitive.
Leo D D.
Verified reviewer
Used daily for less than 6 months
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We were looking for product that would get us up and running quickly with an integration between SalesForce and Quickbooks. Bryant and Maria stepped us through the set up process immediately and had us up and running within 24 hours of first contact but most importantly they taught us how to create recipes for integration so as our needs grow we can do the work ourselves - an extremely flexible tool. As an added bonus Bryant and Maria showed us how we could use Workauto to develop work flows between a ton of Apps other than SalesForce and Quickbooks - as a start up this will be invaluable as we grow. Fantastic value for the money.
Customer support could not be beat. A joy to work with. We actually enjoyed the process and the product performs as promised. All software should be as good as Workauto.
No cons were added to this review
Anonymous Reviewer
Verified reviewer
Used daily for 1-2 years
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I'm a huge google fan but sometimes not everything was linked with other programs. Workato came to my rescue! Now almost seemlessly everything is synchronized. I no longer need to manually update several databases. Price is awesome for us non-profit. I shared with them some improvements, and there was some adjustments at the beginning but overall it is totally worth it!
Some tips could be shared when creating a specific recipe. for example; don't share your google sheet with too many people or the recipe won't work. Or Don't delete a line or the recipe will not work for the next registration,...
Brian G.
Information Technology and Services, 51-200 employees
Used monthly for less than 6 months
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Able to do more than alternatives, it you’ll pay for it
Wide range of integrations. More encompassing than alternative middleware. Recipes require some configuration and know how
Price. Very steep, as the license cost was more expensive than crm cost. Most likely out of the question for non profits