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CustomerLabs CDP Features

Features Summary

Functionality

4.8

/5

11

Total features

16

1 categories

CustomerLabs CDP features

API
Activity Tracking
Behavioral Analytics
Customer Activity Tracking
Customer Database
Customer Profiles
Customer Segmentation
Data Integration

Common features of Customer Data Platform software

AB Testing
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audience Targeting
Behavior Tracking
Behavioral Analytics

Price starts from

99

Per month

Usage Based

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.8

/5

11

Price starts from

99

Per month

visit website

Total Features

16

Unique features

  • Behavioral Analytics

  • GDPR Compliance

  • Data Integration

Functionality

4.4

/5

14.7K

Price starts from

ic-pricetag

No pricing info

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Total Features

132

Features in Common

12

Unique features

  • Behavior Analytics

  • Geotargeting

  • Email Management

  • Social Marketing

Functionality

4.4

/5

4.8K

Price starts from

45

Per month

visit website

Total Features

103

Features in Common

6

Unique features

  • Image Library

  • Competitive Analysis

  • Keyword Research Tools

  • Keyword Rank Tracking

Common CustomerLabs CDP comparisons

CustomerLabs CDP logo
Segment logo
CustomerLabs CDPvsSegment

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incredibly Powerful and Highly customizable

Reviewed 3 years ago

Amazing customer service and overall experience! Very pleased with the capabilities of the tool and the outstanding support provided by the team behind it.

Pros

CustomerLabs provides us with a flexible, powerful alternative to both Google Tag Manager and Segment, allowing us to identify and track events across our event registration site with ease. Using their Action Recorder, we were able to quickly tag and identify core events (user registration, ticket selection, purchases, etc) and can now use that data to provide a better experience to our customers, while also more effectively retargeting those users who didn't complete the registration process, something that would have been nearly impossible with the event platform on its own.

Cons

Very few dislikes, though there is a small learning curve as one gets familiar with the software and its workflow. However, the team at CustomerLabs provided some of the best support and handholding I've ever experienced from a SaaS provider, and they were able to help us get up and running within the first day we put CustomerLabs to work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly recommended tool for no-code server side conversion event implementation

Reviewed a year ago

Moving onto Customerlabs has helped me focus on Strategy & Execution and not to worry about spending more time on data collection. Meaningful decisions are being made with customer information being unified onto one single platform. Being a non coder, CustomerLabs reduced my dependency on developers and data analysts, which in turn helped me focus on my campaigns.

Pros

Perfect tool for non coder like me to implement server side conversion events specially with the new iOS update and Google no roll out of cutting Third-Party Tracking Pixels to work directly on Chrome. Their customer support and on-boarding has been top notch. I would have been lost without their team's untiring support.

Cons

Looking forward to an improvement in UI/UX. For not so expert like me I wish to see more implementation and use case videos.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fantastic Tool If Conversion Tracking If Your Are Not a Developer

Reviewed 4 years ago

Good tool overall if you like tracking conversion data on your site and don't have a lot of coding knowledge or have a developer at your disposal.

Pros

While Google Analytics gives you lots of conversion tracking options, some features are not available or if they are, can be very difficult to setup unless you have a knowledgable developer on hand. Action recorder let's you track button clicks, add to carts, prfile creations, etc, without having the need to do comlicated coding on the site. They also integrate with lots of 3rd party tools to pass the data to your other software.

Cons

They should be more generous with the # of integrations on the paid plans.

Vendor response

Many thanks Gary, appreciate it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great product and saves a lot of time.

Reviewed 4 years ago
Pros

Action Recorder easy tracks the actions done by your site visitor on all pages of a website. Very useful for eCommerce websites. Just purchased and tested it out on a client, and we are already impressed with how easy the implementation is and the support given. - Support are fast and very helpful. Hopefully this will continue. - Integration with Google Analytics is a plus. - They also have a free version to try.

Cons

- No MailChimp integration at the moment, might be in the future. - Limited integration, we need more.

Vendor response

Hi Camille, Thanks for taking your time to post this review, means a lot to us. I shall get the mailchimp integration done as fast as possible.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Still looking into it but promising software

Reviewed 4 years ago
Pros

Action Recorder allows you to automatically track events and activities in your eCommerce sites, etc. Saves developers a lot of forensic analysis time compared to historically manual investigations. Integrates to other systems like AdWords and Google Analytics, FB, etc.

Cons

The user interface wasn't the easiest to navigate but other than that, we're still trying it out to see if we find any other speed bumps.

Vendor response

Thanks very much for your review. I look forward to hearing more from you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Track Everything Without Any Coding

Reviewed 4 years ago

Action Recorder is super powerful! Not only does it save me loads of time configuring event tracking, but it can integrate with other tools automatically and send data (ex: capture form submission and then enter them in a facebook custom audience). Customer support exceeded my expectations, amazing team!

Pros

Action Recorder has saved me loads of time trying to configure event tracking for marketing analytics.

Cons

The product is not very user friendly, there's a learning curve to finally figure out how to use the tool. Luckily, their customer support is prompt and excellent!