Intercom Pricing Plan & Cost Guide

Pros
I love that we can get in touch with our customers through various mediums like in-app, mobile, web-app, email etc. Also, their support icon isn't obtrusive at all.

Cons
It's expensive and they don't have a cheap starting plan. Pricing based on the no. of users is fine, but atleast try to keep it cheap when a business starts out.

Rating breakdown

Cons
Price

Rating breakdown

Likelihood to recommend: 7/10

Pros
We love the ability to chat with all users currently on our site. This helps us walk new users through the process and help our conversion rate significantly.

Cons
A few years ago the pricing was way too high for us, but recently they lowered the price so it is more affordable for us now.

Rating breakdown

Pros
When Intercom first came out, it felt like the missing piece to many web applications customer tracking. It was more useful for SaaS than most CRMs and a better customer support tool as well. Being able to track user activity in it also made it a nice dashboard to get insights on active/inactive users.

Cons
Cost is our biggest problem with Intercom. Since we started using it, it became more and more expensive. Upon just checking the pricing page now, it seems like prices have come down slightly since what I remember, but while it is a great tool, I do not feel that I can recommend it to every new app coming out because of price.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Easy to set up for developers (and non-developers), and includes everything I need to manage communication between my company and my leads/customers.

Cons
Pricing, it's a little expensive for all the products - but fortunately I was approved for the special Startup pricing, so it isn't so bad at the moment!

Rating breakdown

Likelihood to recommend: 9/10

Pros
- Real-time chat with customers - Email marketing and segmenting which helps converts leads - Lowers churn because you can capture and engage users who are dropping off - Very easy to use, with a lovely user interface

Cons
- Can get a little expensive as your users grow - Price is plan is not fixed, so you have to manually remove old users (or visitors to your site) to keep your price plan down or it will rocket without you realizing

Rating breakdown

Pros
The integration of support desk, chat, messaging, customer & website analytics is so seamless. It's a real strength to have everything together in the right spot ready to act on .

Cons
Definitely Price. Their pricing model is geared toward SAAS model businesses and is a bit pricing e-commerce.

Rating breakdown

Likelihood to recommend: 10/10

Pros
- UI/UX - Ease of learn - Integration with your app (depending on your stack I suppose) - Client facing quality / customisation options of the tool

Cons
- Price point for different packages. Because you have to pay per month for each and there are 2 tiers for each, for a smaller startup it's expensive. Have to work with them to grow into it. - The product isn't that great relative to a self build if you got big enough. You'd want to look at building your own solution.

Rating breakdown

Likelihood to recommend: 6/10

Pros
The functionalities that help me my work daily in the best possible way The continuous updates that keep making this product alive and growing

Cons
The new interface is not comfortable to me, specially the the left navigation bar of conversations The bunch of frequent emails that I get lost to follow them all Their price is really expensive

Rating breakdown

Pros
Intercom is the best tool if you are running SaaS! There is no better tool for onboarding. You can use Intercom as a chat, you can create onboarding funnels, you can easily create the knowledge base and more!

Cons
I think the price could be lower. There are currently many solutions that try to imitate Intercom and they offer a better price. But none of those tools is as good as Intercom.

Rating breakdown

Likelihood to recommend: 10/10

Pros
What I like most about this software is that it allows us to deliver quality customer support for all of our apps in real time. Also, it's reporting and data collection features are second to none.

Cons
What I like least about this software is the clarify of fees/charges. We were surprised by the amount we were being charged due to a lack of clarity on product pricing. It wasn't clear about how they charge you per month. Once we understood, it was easy to see the value, but it would be good for users to know up front.

Rating breakdown

Pros
It is a very easy tool to use. Perfect for tracking sales, marketing and customer support. I love the way it allows to filter clients and segment them.

Cons
I highly recommend it. Maybe the price scheme could be simpler, but ultimately a great product.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy implementation, low cost, user friendly. Intercom's live chat tool was quickly enabled on our cloud-based SaaS client platform. It's ease of use allows customers to instantly interact with our support team and quickly address their needs. Has great reporting tools and great customer support.

Cons
Needs more options to set icon on user site to draw attention to live chat feature available. Pop-ups, icon scrolling, etc. would be a nice addition.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Intercom can deliver an all-in-one tool set for customer communication in one platform. No need for various solutions and providers, that makes managing customer interaction easy. So it's definitely a good product.

Cons
Price is too high and too feature complex for small business. Chat is well done, but nothing earth shattering.

Rating breakdown

Likelihood to recommend: 7/10

Pros
the system is really refined, well built and easy to setup. The support team is amazing The pricing is reasonable The job pool and allocation is great

Cons
Tickets don't have numbers attached to them. The UX can use some work. For example, its too much work to swap between open and closed tickets when I do it all day. But this is just a nitpick.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great tool to automate and create triggers to send automated emails to our clients. We can set different conditions and based on the conditions select the email that should be sent.

Cons
Pricing can increase if your user list becomes a lot. Overall a good product that makes communication easier with clients.

Rating breakdown

Pros
How easy it is to use.

Cons
The pricing plans are very confusing, and I feel like there should be one overall plan for the whole product.

Rating breakdown

Likelihood to recommend: 10/10

Pros
- Very intuitive design, Easy to use - Have lots of features - Helps the startup to easily handle customers from all the channels

Cons
- Price seems bit high for the feature sets - There are no much freemium features, so we can try all the features before paying

Rating breakdown

Likelihood to recommend: 9/10

Pros
The product is easy to implement and use. No need for trainings all users understand what is needed to be done in 15 minutes of explainations.

Cons
The pricing model that makes us work in deleting contacts on a weekly basis. We usually interact with useres ones, they ask question and we answer. The pricing is based on number of users, so continuing paying for a user that we dont have any interaction with is waste of money. So every week we delete the contacts just for paying less.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great tool

Cons
Admin are agent? It's a cheat.

Rating breakdown

Likelihood to recommend: 3/10

Pros
Easy to get started and customize data we send to them. Filtering within their UI is nice and helps our support team find customers quickly.

Cons
It is very costly for what it does. There are many other similar pieces of software for about the same price that can do more.

Rating breakdown

Likelihood to recommend: 6/10

Pros
- Plain and easy to use design - Has most of the features that are needed for any industry - Provides multiple platform options which helps to integrate in all platforms of any products

Cons
- Pricing is not freemium, so we need to pay at the day 1. There is no options to try out the feature before using the app.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I like to have all the information of my clients on the same site. Working with such an extensive database is very useful for any business.

Cons
Sometimes, having so many features makes the platform not accessible to smaller businesses. The price is high, and it takes quite some time to take advantage of everything it offers.

Rating breakdown

Likelihood to recommend: 8/10

Pros
-The UI for marketers is so amazingly intuitive. I love how it shows you which people qualify for a campaign instantly. Exporting target lists is also easy. Easy to edit and pause campaigns. - Was easy to install their tracking code -Price is great

Cons
--Uggh, the Sales process was anything but smooth. My person would not make it clear which of their 3 packages I needed and what would cause me to automatically move to a higher price point. they charge by cookied users (one option), but those are always changing. --Scheduling is not including in my package? That should be a basic feature. -The button options are super limited. They really don't want you using them to pop open an email - they want you using their Reply system, which doesn't work for my ZenDesk - Their image formatting options are also very simple. You can't control simple things like padding, so we were not able to put images in our small Announcements

Rating breakdown

Pros
Multipurpose use : Intercom goes beyond just being a tool for support agents , it is also used by our customer success team and my organizations sales team. In a sales capacity ,we use Intercom to prompt new web visitors to signup for our services ,and existing web visitors to make a purchase; thus becoming repeat customer. We achieve this by leveraging on trigger messages and lead routing functions to maximize our website visit to purchase ,conversion ratio. For helpdesk purpose , we use Intercom to communicate with ease with web visitors. We are able to effectively manage customer tickets and respond to customer queries in real time.

Cons
The user interface is un-intuitive and takes time for new helpdesk agents to get used to Intercoms dashboard navigation. Also the more our users and customers get larger , the higher the pricing.

Rating breakdown

Likelihood to recommend: 8/10