Intercom Pricing Plan & Cost Guide

Intercom

Customer messaging platform for sales, marketing and support

4.53/5 (277 reviews)

Intercom Pricing

Starting from: $49.00/month

Pricing model: Freemium, Subscription

Free Trial: Available (No Credit Card required)

Intercom Respond: from $53/month

Intercom Engage: from $53/month

Intercom Educate: from $49/month

Intercom Live Chat for Sales: from $66/month* or $106/month

Intercom Customer Engagement: from $53/month

Intercom Customer Support: from $102/month


A bundle of Respond, Engage & Educate is available from $99/month*

*new customers only

Competitors Pricing

Optmyzr

Starting from: $208.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Prisync

Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

eTrigue

Starting from: $600.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Leadpages

Starting from: $37.00/month
Pricing model: Subscription

Yotpo

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does Intercom compare with other Marketing apps?

Subscription plan?

Intercom



97% of apps offer a
subscription plan

Free trial?

Intercom



83% of apps have a
free trial

Freemium plan?

Intercom



26% of apps have a
freemium plan

Pricing Comparison

Marketing app prices shown are $/month




Intercom Pricing Reviews

Pros
  • Great tool
  • How easy it is to use.
  • - Very intuitive design, Easy to use - Have lots of features - Helps the startup to easily handle customers from all the channels
  • Easy to get started and customize data we send to them. Filtering within their UI is nice and helps our support team find customers quickly.
Cons
  • Price
  • Admin are agent? It's a cheat.
  • I highly recommend it. Maybe the price scheme could be simpler, but ultimately a great product.
  • Definitely Price. Their pricing model is geared toward SAAS model businesses and is a bit pricing e-commerce.
94%
recommended this to a friend or a colleague

25 reviewers had the following to say about Intercom's pricing:

Madhav Bhandari

Made our customer support processes professional

Used daily for 2+ years
Reviewed 2018-03-09
Review Source: Capterra

I love that we can get in touch with our customers through various mediums like in-app, mobile, web-app, email etc. Also, their support icon isn't obtrusive at all.

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Intercom

Customer messaging platform for sales, marketing and support

Vincent Fonade

Very performant but expensive

Used daily for 1-2 years
Reviewed 2016-12-06
Review Source: Capterra

We use it for the chat service and the automation marketing tool. It's very helpful but quiet expensive.

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Intercom

Customer messaging platform for sales, marketing and support

Anonymous

We are able to keep up with our customers, and convert new users.

Used daily for 2+ years
Reviewed 2018-07-09
Review Source: Capterra

We love the ability to chat with all users currently on our site. This helps us walk new users through the process and help our conversion rate significantly.

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Intercom

Customer messaging platform for sales, marketing and support

Bryan McAnulty

A great customer management tool

Used monthly for 2+ years
Reviewed 2018-05-15
Review Source: Capterra

When Intercom first came out, it felt like the missing piece to many web applications customer tracking. It was more useful for SaaS than most CRMs and a better customer support tool as well. Being able to track user activity in it also made it a nice dashboard to get insights on active/inactive users.

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Intercom

Customer messaging platform for sales, marketing and support

Anonymous

Great customer service/support software for businesses of any size

Used daily for 6-12 months
Reviewed 2018-06-14
Review Source: Capterra

Easy to set up for developers (and non-developers), and includes everything I need to manage communication between my company and my leads/customers.

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Intercom

Customer messaging platform for sales, marketing and support

Stu Green

An Essential Tool for Running Your SaaS Business

Reviewed 2015-10-30
Review Source: GetApp

We've been with Intercom since the very early days. We originally signed up for their beta when it was just a tracking tool to find out how many users you had in your app, now it's a full blown CRM with email marketing ability, real-time chat with customers, user segmenting, automatic messaging and so much more. It's essential for our business and we rely on it every hour of every day. Their customer service is also fantastic, as you would expect.- Real-time chat with customers - Email marketing and segmenting which helps converts leads - Lowers churn because you can capture and engage users who are dropping off - Very easy to use, with a lovely user interface

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Intercom

Customer messaging platform for sales, marketing and support

Jason Sooter

Intercom is excellent. Great combo of chat, messaging, and website & customer analytics!

Used daily for 2+ years
Reviewed 2017-07-12
Review Source: Capterra

Better communication and grasp on understanding our customersThe integration of support desk, chat, messaging, customer & website analytics is so seamless. It's a real strength to have everything together in the right spot ready to act on .

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Intercom

Customer messaging platform for sales, marketing and support

Anonymous

Intercom - it was cool, it's getting annoying

Reviewed 2016-11-11
Review Source: GetApp

Intercom's a product that we do like, we do use a lot. Our customers find it easy to use. The biggest issue to date has been their change in their apps UI/UX and the customer support during this migration. It wasn't great. I also feel like the value for money- UI/UX - Ease of learn - Integration with your app (depending on your stack I suppose) - Client facing quality / customisation options of the tool

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Intercom

Customer messaging platform for sales, marketing and support

Anonymous

Great customer service app

Used daily for free trial
Reviewed 2018-08-02
Review Source: GetApp

Intercom really makes it easy to interact with your customers in a meaningful way. Users can get triggers on different pages, and engage with you via a great interface.

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Intercom

Customer messaging platform for sales, marketing and support

Kamel Nabil

I'm leaning on intercom to the extent of having it a major part of doing my daily job

Used daily for 2+ years
Reviewed 2018-05-16
Review Source: Capterra

The functionalities that help me my work daily in the best possible way The continuous updates that keep making this product alive and growing

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Intercom

Customer messaging platform for sales, marketing and support

Anonymous

Fantastic customer support

Used monthly for 1-2 years
Reviewed 2018-08-16
Review Source: Capterra

Fantastic way to engage with your users. Lots of ways to customize the view and also select data from the engagement.Great way to engage with your users. It even lets you track what users are asking, and the interface towards the users is also working great. And even though some of the features are really complex there's a customer support second to none to what I've seen other places.

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Intercom

Customer messaging platform for sales, marketing and support

Robert Marczak

Great onboarding tool and more!

Used daily for 2+ years
Reviewed 2018-05-04
Review Source: GetApp

Intercom is the best tool if you are running SaaS! There is no better tool for onboarding. You can use Intercom as a chat, you can create onboarding funnels, you can easily create the knowledge base and more!

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Intercom

Customer messaging platform for sales, marketing and support

Anonymous

Fantastic chat app, one of the best in it's league.

Used daily for 1-2 years
Reviewed 2018-05-10
Review Source: Capterra

What I like most about this software is that it allows us to deliver quality customer support for all of our apps in real time. Also, it's reporting and data collection features are second to none.

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Intercom

Customer messaging platform for sales, marketing and support

Jordan Comstock

Chat with everyone

Used daily for 1-2 years
Reviewed 2018-09-14
Review Source: Capterra

Intercom is not only a part of our website, but also a part of our app. So it at its most useful when we connect with our customers. The marketing team loves the web chat though, and it does get used very often. We couldn't function without intercom. It is a great product. Easy to connect with customers, prospects or anyone else that wants to chat. I love the notes between my team that are hidden from the conversation. New chat bots are cool.

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Intercom

Customer messaging platform for sales, marketing and support

Pete Pietro

Excellent company and product allowing instant customer support via live chat

Used daily for 6-12 months
Reviewed 2018-05-04
Review Source: Capterra

Excellent way to decrease time customers get answers to their needs. Reduction of case creation and elimination of language barrier from our Philippine-based staff.Easy implementation, low cost, user friendly. Intercom's live chat tool was quickly enabled on our cloud-based SaaS client platform. It's ease of use allows customers to instantly interact with our support team and quickly address their needs. Has great reporting tools and great customer support.

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Intercom

Customer messaging platform for sales, marketing and support

Valerio Piselli

Intercom is pretty simple and straightforward

Used daily for less than 6 months
Reviewed 2018-02-09
Review Source: Capterra

This tool has allowed us to boost our sales and track marketing campaigns in an easy and friendly way.It is a very easy tool to use. Perfect for tracking sales, marketing and customer support. I love the way it allows to filter clients and segment them.

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Intercom

Customer messaging platform for sales, marketing and support

Jonathan Holdsworth

The most comprehensive live chat system hands down

Used daily for 6-12 months
Reviewed 2017-06-01
Review Source: GetApp

the system is really refined, well built and easy to setup. The support team is amazing The pricing is reasonable The job pool and allocation is great

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Intercom

Customer messaging platform for sales, marketing and support

Anonymous

Powerful chat system to interact with your user/customers.

Used monthly for 2+ years
Reviewed 2018-04-03
Review Source: Capterra

Intercom can deliver an all-in-one tool set for customer communication in one platform. No need for various solutions and providers, that makes managing customer interaction easy. So it's definitely a good product.

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Intercom

Customer messaging platform for sales, marketing and support

Babak Barkhodaei

Easy way to create funnels to communicate with your clients.

Used daily for 2+ years
Reviewed 2018-03-21
Review Source: Capterra

Great tool to automate and create triggers to send automated emails to our clients. We can set different conditions and based on the conditions select the email that should be sent.

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Intercom

Customer messaging platform for sales, marketing and support

Nida Rasheed

Amazing for customer support!

Used daily for less than 6 months
Reviewed 2016-12-22
Review Source: Capterra

We use Intercom at work for customer support, and email reach out, and absolutely love it! It is super easy to use, has great features, and the support team is amazing! Would definitely recommend it to companies looking for a customer support software. How easy it is to use.

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Intercom

Customer messaging platform for sales, marketing and support

Anonymous

Intercom is great to use and a standard way to handle the Customer support.

Used daily for 6-12 months
Reviewed 2018-04-23
Review Source: Capterra

- Very intuitive design, Easy to use - Have lots of features - Helps the startup to easily handle customers from all the channels

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Intercom

Customer messaging platform for sales, marketing and support

Tiago Gouvêa

Great tool, but with reservations

Reviewed 2016-11-17
Review Source: Capterra

Really a good chat solution. But, when my trial expired, I knew that the "admin" user are counted as attendant, increasing the price. In fact, one agent and one admin will pay like two agents. I feel mistaken.Great tool

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Intercom

Customer messaging platform for sales, marketing and support

Anonymous

We use Intercom as our chat software

Used daily for 1-2 years
Reviewed 2018-07-15
Review Source: Capterra

This product make the process of dealing with people asking for info and help on line easy to handle. It is easy to forward application to the right professional in the organization and manage the FAQ. Great productThe product is easy to implement and use. No need for trainings all users understand what is needed to be done in 15 minutes of explainations.

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Intercom

Customer messaging platform for sales, marketing and support

Anonymous

Decent product but support is slow and not helpful.

Used daily for 2+ years
Reviewed 2017-10-05
Review Source: Capterra

Easy to get started and customize data we send to them. Filtering within their UI is nice and helps our support team find customers quickly.

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Intercom

Customer messaging platform for sales, marketing and support

Anonymous

Great customer interaction software

Used weekly for 6-12 months
Reviewed 2018-04-26
Review Source: Capterra

- Plain and easy to use design - Has most of the features that are needed for any industry - Provides multiple platform options which helps to integrate in all platforms of any products

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Intercom

Customer messaging platform for sales, marketing and support