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Intercom

4.5

(1K)

Intercom is bringing AI-first Customer Service to the world

Last updated: December 2024

Intercom Reviews

Overall rating

4.5

Rating criteria

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.32/10

Reviews by rating

709

272

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Pros and cons

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

Principal Software Engineer

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Head of Marketing

When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.

Susanna N.

COO

Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.

Susanna N.

COO

We have stuck with intercom for 4 years at this point and no plans to leave.

Verified reviewer

Anonymity request

Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.

Aleksandr S.

Principal Software Engineer

1,085 reviews

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56 Top Gallant Road
Stamford, CT 06902
USA

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08018 Barcelona,
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