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Sender Logo

Email campaign creation, delivery & analysis platform

(5)

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Sender Reviews

Overall rating

4.6

/5

156

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.1/10

Reviews by rating

Suggested alternatives

constant-contact
hubspot-marketing
customer-io

Pros and cons

I find Sender to be a reasonably good platform, very suitable to my needs. Most importantly they provide an outstanding customer support.
They are always working to improve it. Even when I think it's working great already, they make changes that improve the experience.
I selected this emailer client after checking out 2-3 others. Besides pricing(which is very competitive) I definitely loved its.
There no WYSIWYG editor for transactional emails.
I'm fairly new to email marketing. If you could include some tips or guides to avoid being mistakenly flagged as a spammer.
I have only used it for a while so I cannot say yet what is lacking. However, I did not find a way to tag audiences so that may be one downside.
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156 reviews

Recommended

BH
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Baha H.

Partner

E-Learning, 1-10 employees

Review source

Overall Rating

Sender Review: Sender Understands your Needs!

Reviewed 6 months ago

Transcript

Baha: My name is Baha and I work with two organizations. One is a small consulting practice my wife and...

DC
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Davide C.

Music, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A viable alternative

Reviewed a year ago

Overall it is a good alternative, for small business

Pros

it's more affordable than other providers, you can send for free up to 2500 subscribers, plans are cheaper, pay as you go option

Cons

template builder, resend option to unopened mail unavailable for free

FC
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Frank C.

Fine Art, self-employed

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sender Email Marketing Affordable Service with Good Deliverablility

Reviewed a year ago

Sender is a great tool for artists and ecomcerce, however, the service I use to sell my art now has an email sending tool. But with Sender you get more bang for you buck in comparison.

Pros

It is quick to use. You can login and send an full designed email in minutes, or spend all day to tweak it, either way there are less steps to the process and it's not a large learning curve like MailChimp.

Cons

You have to put each paragraph in a separate text box, otherwise the subscriber may see them spaced differently in their inbox.

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Valery G.

Music, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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First Time

Reviewed 2 years ago

The only problem that I am meeting is your talk in English.

Pros

The logo of the software is wonderful and will done.

Cons

It takes too much time to send things to your partner.

CN
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Ciprian N.

Alternative Medicine, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Sender is a good option

Reviewed 2 years ago

The experience was very good.

Pros

It was easy to use and the speed of sending mails was great. The reports were very good also.

Cons

No cons, as I said, it was easy to use and effective.

AH
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Adam H.

Marketing and Advertising, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for small business needs!

Reviewed 2 years ago

Sender was used to get my business off the ground. It was a great tool to use when first starting out and is a great option for any small business looking to start emailing their contacts or creating a newsletter.

Pros

Sender has helped my business get off the ground by allowing me to create web forms to capture information for potential clients and segmenting them into specific lists to automate email campaigns.

Cons

The automation took some time to learn compared to other softwares, but once you learn the different work arounds it is easy to duplicate.

CY
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Cemil Y.

Financial Services, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Cheap and high quality compared to its competitors

Reviewed 2 years ago
Pros

My favorite email marketing app, it's cheap, reliable, and user friendly.

Cons

A flawless and inexpensive app that does exactly its job. I didn't have a problem, I'm happy.

DD
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Deniz D.

Computer Software, 1-10 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very Useful For Simple User

Reviewed 2 years ago
Pros

Simplicity. Other email automation tools have lots of unnecessary features and these are just caused confusing people mind.

Cons

Customer support and ''how to use'' video guides not enough.

fd
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florence d.

Arts and Crafts, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love this platform

Reviewed 2 years ago

I always get immediate customer assistance whenever I need some. That's a huge bonus.

Pros

I like that it's so easy to use. In just a few min I can create a newsletter that will be appealing and fun.

Cons

Nothing in particular, I like it as it is.

Jm
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Jonathan m.

Human Resources, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product at an affordable price

Reviewed 2 years ago
Pros

I mainly chose Sender based on price compared to other competitors but am very happy with the features and how easy it is to use. It does everything I need and for a lot less than other companies.

Cons

Yet to find one as I have only recently started using it.

MA
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Markus A.

Entertainment, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Email marketing tool which delivers

Reviewed 2 years ago

Our main objective is solved - we got reliable email marketing tool which delivers our messages to our subscribers fine. Secondly, great customer support helps us to solve ongoing issues, provides useful advices when and if needed. Overall, Sender is great solution for very reasonable price.

Pros

Briefly, the best feature of Sender, we love and appreciate the most, is that it can deliver your messages into subscribers inboxes. Moreover, customer support is super helpful here - all issues are solved fast and, most importantly, via live chat. It makes problem-solving very efficient in comparison with other email marketing tools which mostly offers email support only. Unboarding process was very smooth and easy, it did not create any additional headaches or consumed too much time during the set up of our campaigns. Also, based on past experiences, we can say that Sender is not too expensive and it pays back well for what you spend.

Cons

Generally, I do not see any significant drawbacks but few small upgrades could enrich the experience. Overall reporting/analytics could be slightly more informative. Currently, reporting per campaign and/or transactional email works fine but some overall reporting features would be useful too which would sum up performance of campaigns for a specific period, segment, etc. Then, segmentation based on subscribers' activity in transactional emails would be helpful as well. At this moment, I solve the latter with some automation rules.

JS
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Jovis S.

Primary/Secondary Education, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for new businesses!

Reviewed 3 years ago

I'm very satisfied and thankful.

Pros

Sender offers FREE use of all their features! I first tried Mailchimp and got used to making email templates and campaigns there. Sender was not far off and transitioning to it was really easy when making e-mails. I made the decision to use Sender because Mailchimp (or any other that I tried) isn't offering free automation. In Sender, that's free too and with great ease of use (much like Mailchimp). Importing contacts was not at all hard. So I really think Sender has a very competitive set of features at no cost! (For limited recipients and sent emails)

Cons

Sender is best used in a computer browser. So if I have to check something with my phone, I find that the UI is not yet mobile friendly. However, I work around that by modifying the browser to look like its desktop site and it's fine.

AC
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Alyce C.

Civic & Social Organization, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great alternative to more mainstream email marketing products

Reviewed 3 years ago
Pros

The price is right! This service has a wonderful price for the features included. For a small nonprofit, we were not willing to pay upwards of $50 per month to expand our contact list over 1000 people. Other than a few missing features, it offers almost everything you would find at a competitor. The campaign designer is simple to use and offers lots of opportunities for customization. I also find that the support team is VERY helpful and responsive. Overall, I love this product and I hope the Sender team continues to add features!

Cons

There are a few minor features missing that would improve our experience with the product, including: - The ability to send test emails to a list (rather than just a single person at a time) - The ability to add a note to send with a test email - The ability to add a "Share Campaign with a Friend" button comparable to Mailchimp's share feature - An easily accessible link to the browser version of a campaign, even after the campaign is sent - The ability to insert a video into the body of an email with a "play" button (currently, videos are automatically changed to gifs and will play when the email is opened)

AD
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Adebimpe D.

Design, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Customer Service

Reviewed 3 years ago

9 out of 10

Pros

I love the quick response of the company team and their assistance in solving inquiries and issues. Thanks to [SENSITIVE CONTENT] who help me solve my automation issue tonight, who even went the extra mile too. Thank you

Cons

I don't seem to have one at the moment as I currently enjoying the software and the customer service

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Kimberly H.

Information Technology and Services, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Had features that only they offered.

Reviewed 3 years ago

Very good, I was testing the product for my client who will be looking at Sender soon to see if they want to use it. I think this is a good product and will recommend it to other clients considering the cost and features, it's worth it. Support was really great about chatting with me and answering all my questions. I love to test support before purchasing a product.

Pros

You can create a spreadsheet with the Date you want the email sent to each person and set a trigger to send that email to that person on that date. You can do it with other services as Birthday Reminders. I like I could do this with a date with a trigger I wanted to set up. That date could be updated as needed. With other services, you could send a birthday reminder but then you had no other date you could work with. It had great support.

Cons

They needed a blank email template. I had to pick a premade email template then delete everything in it.

FS
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Farukh S.

Internet, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good

Reviewed 3 years ago
Pros

User friendly and good support from Sender team

Cons

Integration of social media accounts could be better

LS
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Lucy S.

Retail, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sender is great!

Reviewed 3 years ago

I started using sender following a number of good reviews. And they weren't wrong! so user friendly as i Have ZERO experience with this kind of thing. Support team are UNREAL! They have solved every issue for me and they are so prompt and friendly. [SENSITIVE CONTENT] have been amazing!

Pros

Everything! All automated and campaign emails

Cons

Nothing so far - everything I have used has been great

YR
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Yvonne R.

Health, Wellness and Fitness, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Tool

Reviewed 3 years ago

It helped us to reach all of our clients fast and easy. It is very easy to use.

Pros

user friendly, lots of funktionalities, great customer service who can solve problems in 2 seconds.

Cons

There is nothing. It is easy to use and you can see that they work on the app constantly to make it better.

MW
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Michael W.

Arts and Crafts, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I'm very new to blogging.

Reviewed 3 years ago

Today is the second day I can't.

Pros

Cost vs features You have automationsss.

Cons

Doesn't seem to have good videos (with talking explanations).

ML
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Marie-Lise V.

Publishing, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great start

Reviewed 3 years ago
Pros

Very easy to install and great customer support.

Cons

I hope the landing page-feature will be live soon

PK
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Pempho K.

Information Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Awesome Customer service

Reviewed 4 years ago

Awesome customer experience, I was coming from Sendinblue, where I had an issue. Sender really showed me the value of live chat help and service. Also it didn't feel like the person was just sticking to a script, they tried to understand my issue and explain.

Pros

ease of use, features and ease of setting up

Cons

I wish they had starter templates for their automations

AZ
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Adina Z.

E-Learning, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thanks for support

Reviewed 4 years ago

/

Pros

[SENSITIVE CONTENT HIDDEN] helped me verify my email, we had an issue with code, and he did a great and fast job. [SENSITIVE CONTENT HIDDEN] is rockstar. Thanks a lot

Cons

I'm just starting out with sender, but I love your customer support

MB
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Ms. Beth F.

E-Learning, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Solid email marketing platform

Reviewed 4 years ago

I set up a sequence of emails to employees, they automatically get added to a list. Made my job easier - all employees are informed about company events, like parties, workshops and training. Email insights are brilliant. Can keep track of who opens the emails and such.

Pros

The simplicity approach blows my mind. No unneeded utility. The learning curve isn’t steep. it's perfect for me

Cons

No suggestions or complaints. Enough power under the hood for me. they are actually concern about our need.

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Milad N.

Education Management, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect Support

Reviewed 4 years ago

easy to use

Pros

This service is very easy to use, and they have very kindly support team.

Cons

sender. net have not mobile app like mailchimp, also notify in my phone.

CM
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Christian M.

Civic & Social Organization, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sender meets my requirements

Reviewed 4 years ago

I have been using Sender to circulate a weekly newsletter to some 1300 addressees. We are a non-profit, with no budget, so I chose the free version. Yet, when I needed advice on my first mailing, I received an immediate, clear, detailed assistance by chat. The help I needed was really due to my incompetence in all IT things, for I realised after the first mailings that navigating the site is easy....

Pros

Prompt assistance by chat, ease of use,

Cons

My requirements are limited, and I see nothing would improve my experience

MF
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Marcelo F.

Information Technology and Services, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall experience is good

Reviewed 7 years ago
Pros

It is an agile and easy to use tool. Good organization of the shipments, being able to set the week in advance.

Cons

I had a problem updating the subscriber lists, but was quickly resolved by technical support. Also, it would be very helpful to have more facility to generate new custom designs.