SimplyCast Reviews

Customer service works closely with the Dev team Easy to use interface Lots of video tutorials A host of useful tools for simple automation.

There is a lot of 'saving progress" prompts, mind you I've never lost work. Wish you could zoom in the canvas.

The product is exceptionally easy-to-use and the customer service is extraordinary. My Account Manager, [SENSITIVE CONTENT HIDDEN], is light-speed and generally resolves any issue (not there is many) within an hour.

There was a little bit of difficulty getting the email authentication working but I take it that this was my company not SimplyCast.

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Difficult to say which is worse - the waste of money or the waste of time. If I could have given them zeros stars I would.

The best feature of SimplyCast is the dedicated support. It's fairly intuitive and easy to use. However, with most email marketing systems, if you get stuck you have to use online help. I actually have someone dedicated to helping me. And he is the best! Quick, efficient and very friendly.

Upgrades tend to drop some fairly basic user features.

The software has over 20 apps built-in and the opportunity to increase the business with this type of software has been great. We used the system for over five years and have been very happy with it. The system has all the capabilities we need and it helped us consolidate our spending from six different vendors and this was great as we didn't have much staff and it reduced our spending by over 40%.

The software has many features, and we needed to invest the time to explore all of the capabilities. So overall, once we learned the software we were able to take advantage of automation capabilities and this has helped us a lot. My recommendation is spend the time to learn it, otherwise, you will under utilize it.

The biggest pro was that it was a pay per use model, which suited us at the time as we weren't sending out too many email campaigns.

There isn't as much flexibility in terms of the look and feel of your email (in comparison to other drag and drop platforms). As soon as we swapped to run our campaign on this software, our open and click-through rates dropped abysmally - unsure if it was due to our less-attractive emails or if something about the program was preventing our emails from reaching our recipients' inboxes. The software itself isn't that intuitive and there aren't many resources available to help with navigation. I ended up being charged for a campaign that I didn't mean to send - fortunately, the customer support team was very helpful and understanding, granting me a full refund.

SimplyCast provides great training on their products and the account managers who have supported our team have been helpful.

One challenge we face is the time zone difference for support. Our office resides in pacific time, meaning our account manager is unavailable after 1:00pm local time. At first, the 360 product can be overwhelming with its options, delays, and triggers but after becoming familiar it becomes much easier to navigate. We have also experienced a couple hiccups sending 360 Campaigns although our account manager has been available to work out the issues and solve problems with us each time.

Like other automation software, it allows you to organize marketing tasks based on the interests of your customers. Offer a free plan.

I think that the cons of this tool start because it is not so easy to organize the automated flows. The tool looks rough and sometimes it is very difficult to use. Help is also required to start since it is not so intuitive. Several of the messages were not delivered due to errors.

Best feature is their wonderful customer service! Truly. My experience with Simplycast has mostly been trouble-free, but if there is an issue, I have found their people to be unfailingly responsive, attentive, thorough, polite and pleasant. Wouldn't go anywhere else!

Bit nervous about the recent 'upgrade' which I've yet to fully take on -:)

The various functions we are able to use, the quality of the finished product, and the hands on support

The lack of spell check to avoid typos and troubleshooting sharing links

There is much bang for buck with a SimplyCast subscription. I use it to automate Twitter and Facebook for a couple of side projects I'm on. The email creator tool is great as well. There are templates to get you going but I'm creative and am able to create my own templates which I think is pretty slick. I've found customer support to be pretty great. Support sits across the room from the development team meaning my suggestions have a better chance of becoming a reality. One cool thing about this company that through some research sets them apart from everyone else is that they built their software from the ground up instead of buying up smaller companies like much of their competition. This makes new features fit together better not to mention easier to troubleshoot and support.

I find there is a lot of save prompts, but I guess that is a good thing. The canvas for the 360 editor would be nice if you could zoom into it.

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Bugs in the system Poor support What you see is not what you get

I use this software for sending email newsletters to my clients and prospects. I like the WSIWYG email design abilities as I make my own emails with images and words and it makes it easy to make it look nice as if a professional marketer had done the set up. I like that I can see who opened it and any bounced emails as well as satisfy the requirements of the unsubscribe button for sending mass emails.

I found learning the 360 automation ability (the ability to segment your market and set up predetermined campaigns to send emails based on specific times or conditions being reached) tricky to wrap my head around at first. However, I eventually got the hang of it as they patiently helped me understand this set up. The price goes up with the number of people on your list, but they have to make money somehow.

There were many layouts from which to select & customize for my regular email newsletters. I always uploaded my own photos and could save content in a re-usable template for future messages. The analytics were also helpful with stats on how many opens & clicks occurred for any particular email campaign, as well as specifics on soft & hard bounces and any unsubscribes. And most of all—I LOVE THEIR CUSTOMER SERVICE & SUPPORT! SimplyCast was always responsive to any email inquiries or requests, so I didn’t feel like a “number”!

Not really a "Con" - but there were way more marketing automation tools & choices than I even needed!

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Terrible software. It took months to set up and never worked property. The customer service reps would say it was a glitch they have never seen before. I was charged every month even when it didn't work. So far, it hasn't worked for more than 24 hours. There is easy integrations for a variety of different products however they don't work.

Updates in the email marketing program have made it really simple to create impactful eblasts.

Sometimes it takes a few seconds to load a few pages.

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-Bad software -Bad service -Unreliable metrics

Twitter and Facebook app Good customer service Pricing Easy user interface

Occasional bugs

Easy to use, friendly support staff, it was 100% free for me to do my email promotions, who can complain?

Not always enough documentation, sometimes the editor can be a bit slow when working on my project

Lots of variety - 15 or 16 channels Easy to use good template builder Have a full white label

Some glitches on old version broad platform so not all channels up to top performance yet

User friendly Affordable Friendly staff

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nothing!

everything!

Price, but no one sees your emails. So no pros

Waste of $500 a month.

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Everything about their system.

No pros were added to this review

No cons were added to this review