SproutSocial Pricing, Features, Reviews & Comparison of Alternatives

SproutSocial Reviews

SproutSocial

Social Media Management Software for Business

4.34/5 (31 reviews)
60,706     83,225

Sprout Social is your new home for social media management, with all the tools you need in one powerful package. Sprout Social emphasizes the four components of social media effectiveness; Monitoring, Engagement, Measurement and Growth.

Engagement - The new Engagement Report provides insight on team interactions (Premium Plan only). Expose trends in social engagement by day & time and see how you stack up against profiles with similar message volume.

Publishing - Drafts feature in Sprout helps you capture your thoughts for future social publishing.

Sprout's shared Team Content Calendar gives you a comprehensive view of scheduled messages across your entire team

Monitoring- Sprout's Smart Inbox is the ultimate social media monitoring feature; it combines every message, alert and action from all your profiles into a single, filterable stream.

Analytics - Sprout combines profile-level, group and roll-up analytics reports to get a high or low level look at performance. You can report on your social profiles in the way that makes sense to your business.

Collaboration - Route messages to appropriate departments and see who is available to respond on the spot. Never duplicate efforts when responding to a customer with our real-time collaboration features.

CRM - Sprout gives you immediate access to conversation history every time you hit reply, so you can respond quickly and personally. History is accessible throughout the app—click on an avatar to see all past interactions.

HelpDesk - Turn social media conversations into customer service tickets and easily capture your customers' queries with just one click. Let your customer use the social channel they prefer, while your support efforts can stay in your existing help desk platform.

Mobile - Schedule and publish messages, view and manage your feeds, perform keyword searches, view contact history, check sent message stats and more—anytime, anywhere.

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SproutSocial Reviews (31)

Most positive review

 Love my Sprout!

I was an early beta tester so I've enjoyed watching it evolve. Sprout is a very powerful yet simple social tool for publishing and customer service. They were one of the first to offer geo-targeting in Twitter. Pricing has gone up in the past year but is still well under the price of ...

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Reviewed 10th of December, 2015 by Dean Brady

Most critical review

 Simple SM manager with superior Analytics feature

The pricing is rather steep. There are other SM managers with more powerful features which could prove to be a better substitute to Sprout Social. MavSocial has a better Asset Library feature, SMHack provides just as detailed analytics, Swift social has powerful RSS feature, and Hootsuite is ...

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Reviewed 13th of December, 2016 by Abigail Nwaocha

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SproutSocial Category Leaders

Reviews
Integrations
Mobile
Media
Security

#7 in Social Media Marketing

View full ranking
48
13
11
16
8

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

SproutSocial Screenshots (8)

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Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
Knowledge Base, Online Support, Phone Support, Video Tutorials

SproutSocial Pricing

Starting from: $59.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

All Plans Include a Free Trial - Upgrade, Change or Cancel Anytime

Deluxe
$59 PER USER/MONTH

Premium
$99 PER USER/MONTH

Team
STARTS AT $500/MONTH (3 Users)

Competitors Pricing

Brand24

Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Agorapulse

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

eClincher

Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Users who visited SproutSocial also visited

Key Features of SproutSocial

  • Social Media Dashboard
  • Analyze link performance
  • View Twitter follower demographics and contact details
  • Get engagement & influence scores
  • Search customers by location
  • Discover customers by interest
  • Monitor competitor activity
  • Social CRM tools including shared customer records
  • Organize Contacts
  • Audience engagement tools
  • Brand and competition social monitoring
  • Social media publishing
  • Integrated analytics
  • Fully Integrated Publishing Tools
  • Sprout's ViralPost® Send Time Optimization
  • Centralized Analytics & Reporting
  • Unified Smart Inbox
  • Profile reports and message-level analytics
  • Customer support features - tasks and Helpdesk integration
  • Team collaboration tools, live activity updates

Benefits

- Publish & schedule updates across social channels with a single click
- Monitor your brand & competition across social channels and the web
- Connect with highly targeted customers through our Discovery tools
- Measure success with robust reporting and analytics
- Collaborate with our team, tasks and permissions tools
- Monitor Check-Ins and Visitor Loyalty
- Manage it all on the go with Sprout Social For Mobile
- Create custom branded reports on your social media efforts in just a few clicks.

- Capture and measure data right in your browser, or export to PDF format for sharing. There is a robust set of analytics for Twitter, Google Analytics and Facebook Fan Pages.

- Sprout Social's contact manager also keeps track of all of your communication history, user profile information, notes, reminders and more.

- Make content creation a team effort with Sprout's collaborative publishing calendar.

- Access to Sprout's ViralPost® Send Time Optimization technology.

- Post from desktop, iOS (including iPhone and iPad), Android and Browser Extension.

Alternatives to SproutSocial

Videos

Laurie Coker

My Review

14/03/2017

Easy to use and appealing. I appreciate anything that make life easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
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Me rove  Heifetz

User friendly & economical

14/03/2017

I love Sprout Social, everything from the interface, to the reporting and features. It's very user-friendly and they are constantly expanding features as well. Plus, Chicago-made, gotta love them!

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
LM James

Easy to use but room for more functionality

14/03/2017

Easy to use but seeing all keywords, mentions across platforms in real time is difficult. love the reporting graphs but would like more platform integrations

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lorena  Reyna

Nice suite of features

14/03/2017

The number of social media platforms Sprout connects to is really amazing. Every single channel is easily managed through their feed. They've even made intuitive workarounds some of the more difficult APIs to make posting a breeze.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ted  Kaiser

Works!

13/03/2017

We saw the demo and was immediately hooked! It was a great find and the value is great!

Pros

The functionality is impressive, and the customer support is second to none.

Cons

In a different city than us, but otherwise fantastic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Dallas McLaughlin

Sprout social

12/03/2017

It's a great platform for gaining social insights and learning about your audience.

Pros

Scheduling

Cons

Cost

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jamie Caroccio

Excellent social media management software for bigger agencies

02/02/2017

I loved using Sprout Social. It was very easy to use and intuitive. A lot of great features and attractive interface. My only complaint is that it's pricey for smaller agencies.

Cons

No affordable plan for small agencies. Seems to be geared more toward larger agencies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carolyn Breit

Best social media management tool out there

24/01/2017

Sprout Social is the best social media management tool, hands down. Their ease of use is legendary as they focus on building beautiful complex useful software for small businesses all the way up to enterprise systems. Their reports are AWESOME and pretty much the only presentation ready reports you can find anywhere. Their customer support team is the best in the business. I can't say enough great things about this tool!

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Cortney Hickey

Great social media tool for agencies

14/01/2017

Sprout Social is the best platform I've used for managing and monitoring social media. It is great for agencies with multiple clients and has tons of features.

Cons

Can be expensive for small agencies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob Myers

Love Sprout! I knew nothing and Sprout helped, greatly!

05/01/2017

I took over a Student-Housing Apartment community a couple of years ago and found myself having to handle social media all by my lonesome. I knew enough to know that Twitter/FB/Instagram, etc... were all completely different platforms that required different strategies, but I needed something that would help me manage to post at various times/days - especially when I was home (weekends). I discovered Sprout.Sprout was SO much more intuitive and helpful. As someone with moderate social media savvy and perfect computer literacy, Sprout made vastly more sense for my needs. I added team members I could allow to post or schedule posts. I could set up tweets to go out on campus orientations so I could pop up in the feeds of those searching for apartments. It was a godsend. I couldn't begin to fathom doing it any other way. On the plus side, I increased my own twitter following by a few hundred people just by setting quotes to post at random times/days throughout the year. I was always the worst about tweeting, but this lets me look like an accomplished tweeter, without the investment in time around the clock. Why would I care? In this brave new world, being socially savvy goes a long way in interviews - having followers bolsters my street cred, so to speak.

Pros

Ease of use. Super intuitive. Far better than Hootsuite.

Cons

Honestly, struggling to find anything I don't like. I never attempt paid ads through FB or Twitter, but I don't recall if Sprout would facilitate those.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more

Who is SproutSocial For?