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Sprout Social Pricing, Features, Reviews and Alternatives
Sprout Social product overview
What is Sprout Social?
Sprout Social is your new home for social media management, with all the tools you need in one powerful package. Sprout Social emphasizes the four components of social media effectiveness; Monitoring, Engagement, Measurement and Growth.
Key benefits of using Sprout Social
- Monitor your brand & competition across social channels and the web
- Connect with highly targeted customers through our Discovery tools
- Measure success with robust reporting and analytics
- Collaborate with our team, tasks and permissions tools
- Monitor Check-Ins and Visitor Loyalty
- Manage it all on the go with Sprout Social For Mobile
- Create custom branded reports on your social media efforts in just a few clicks.
- Capture and measure data right in your browser, or export to PDF format for sharing. There is a robust set of analytics for Twitter, Google Analytics and Facebook Fan Pages.
- Sprout Social's contact manager also keeps track of all of your communication history, user profile information, notes, reminders and more.
- Make content creation a team effort with Sprout's collaborative publishing calendar.
- Access to Sprout's ViralPost® Send Time Optimization technology.
- Post from desktop, iOS (including iPhone and iPad), Android and Browser Extension.
Typical customers
Platforms supported
Support options
Training options
Sprout Social pricing information
Value for money
4.0
/5
478
Starting from
No pricing info
Value for money contenders
Sprout Social features
Functionality
4.2
/5
478
Total features
85
16 categories
Functionality contenders
Sprout Social users reviews
Overall Rating
4.4
/5
478
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.14/10
5
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1
251
175
41
6
5
AR
Anonymous Reviewer
AR
Anonymous Reviewer
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Anonymous Reviewer
DL
Daniel L.
Jordan D.
NW
Nathaly W.
Overall rating contenders
Dan F.
Chief Growth Officer
Health, Wellness and Fitness, 1-10 employees
Review source
Transcript
Dan F.: I'm Dan, I'm a social media manager in the automotive industry. And I give Sprout Social a three...
Nate H.
Senior Content Strategy Manager
Education Management, 201-500 employees
Review source
Transcript
Nate H.: My name is Nate, I am the senior content strategy manager at my workplace. I work in education...
Tara C.
Verified reviewer
Defense & Space, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
I really like the customer service experience I've had here. I'm very new to YouTube from a marketing standpoint, and Sprout gave me a lot of resources to learn.
I work in marketing and report to professionals who don't have as much marketing expertise as me. Having a dashboard view of the social media statistics really helps me explain and analyze the significance of changes.
The software itself is tough to navigate. Things change around a lot, and that makes it difficult if you present metrics on screen share.
Loretta B.
Verified reviewer
Consumer Electronics, 5,001-10,000 employees
Used daily for 1-2 years
Review source
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We have been bounced around from account manager to account manager which has been unfortunate as we haven't been able to optimize things very well or probably get the most out of the product. We don't really use the listening tools and I think that is partly because we don't quite know how to set it up. That seems to be a BIG selling point for them but we aren't big on Twitter so that appears to not help us much. As a community manager I would prefer better ways to track sentiment, track engagement metrics, and pull better insights per post on engagement % to see how that effects reach and other data points. But since we don't use Twitter at the moment we seem to miss out on a lot of their focus areas.
The data we are able to get from Sprout is fantastic. They recently added an inbox activity tracker which has been a game changer for engagement management. Being able to get an export of all of our post data too is phenomenal. WAY better than trying to pull things directly from each app.
Not being able to pull YouTube comment data is a big detractor. You also aren't able to not include some posts in reporting (for example we did a giveaway post on Instagram which skewed our entire metrics for the month). No one has TikTok data yet and I am not sure Sprout will be the first as they take a while to implement feedback (if at all).
Masego H.
Verified reviewer
Marketing and Advertising, 1-10 employees
Review source
Share this review:
Amazing
Sprout social has tons of amazing features that makes it very easy to use.
The pricing; it was expensive compared to similar features
Cassie S.
Automotive, 5,001-10,000 employees
Used daily for 6-12 months
Review source
Share this review:
I would say I'm pretty neutral about it. I was so excited about using them but if I could rewind time I never would have switched.
I manage 13 different social media accounts so I need scheduling software to keep up with everything! The majority of the reports on sprout are the same as you can find on your social media channel, but having everything in one place makes reports easier.
We have had some issues with Sprout since we signed up and the customer service along with the follow-through has been less than ideal. First off you have no account manager, the guy who signed us up washed his hands of us the second he got the check. I found this out when we were having issues connecting our Instagram. After 2 MONTHS, yes 2 months, of talking to support and engineers none of which...
Anonymous Reviewer
Verified reviewer
Retail, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
We love the smart inbox for working through all of our customer engagement interactions across social platforms and across team members. It's easy to assign tasks to each other make sure that we don't drop any balls.
We pay extra for the listening tools, which provide too many false positives and requires too much work to really be as helpful as we'd like.
Sprout Social FAQs and common questions
Q. What type of pricing plans does Sprout Social offer?
Sprout Social has the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Sprout Social?
Sprout Social has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Sprout Social support?
Sprout Social supports the following languages:
English, Spanish, French, Italian, Portuguese
Q. Does Sprout Social support mobile devices?
Sprout Social supports the following devices:
Android, iPad, iPhone
Q. Does Sprout Social offer an API?
No, Sprout Social does not have an API available.
Q. What other apps does Sprout Social integrate with?
Sprout Social integrates with the following applications:
Google Analytics 360, UserVoice, Feedly, Twitter, LinkedIn for Business, Glassdoor, Meta for Business, Instagram, HubSpot CRM, Shopify, Zendesk
Q. What level of support does Sprout Social offer?
Sprout Social offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep)
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