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SproutSocial

Social Media Management Software for Business
3 reviews

Overview

Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Small businesses can manage their entire social media presence from a single, intuitive platform. Twitter, Facebook, LinkedIn, Foursquare and more are managed via powerful tools to you listen, engage and grow their audience - turning social connections into loyal customers.

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
Knowledge Base, Phone Support

Pricing

Starting from: $9.00
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

All Plans Include a Free Trial - Upgrade, Change or Cancel Anytime

Deluxe
$59 PER USER/MONTH

Premium
$99 PER USER/MONTH

Enterprise
STARTS AT $1500/MONTH


Competitors Pricing

Rivalfox

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Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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Starting from: $500.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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  • · Unlimited Custom Reporting
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  • · Update multiple networks in one step
  • · Manage multiple contributors
  • · Optimize delivery
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  • · Manage all social networks in one platform
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Overview

Sprout Social is your new home for social media management, with all the tools you need in one powerful package. Sprout Social emphasizes the four components of social media effectiveness; Monitoring, Engagement, Measurement and Growth.

Engagement - The new Engagement Report provides insight on team interactions (Premium Plan only). Expose trends in social engagement by day & time and see how you stack up against profiles with similar message volume.

Publishing - Drafts feature in Sprout helps you capture your thoughts for future social publishing.

Sprout's shared Team Content Calendar gives you a comprehensive view of scheduled messages across your entire team

Monitoring- Sprout's Smart Inbox is the ultimate social media monitoring feature; it combines every message, alert and action from all your profiles into a single, filterable stream.

Analytics - Sprout combines profile-level, group and roll-up analytics reports to get a high or low level look at performance. You can report on your social profiles in the way that makes sense to your business.

Collaboration - Route messages to appropriate departments and see who is available to respond on the spot. Never duplicate efforts when responding to a customer with our real-time collaboration features.

CRM - Sprout gives you immediate access to conversation history every time you hit reply, so you can respond quickly and personally. History is accessible throughout the app—click on an avatar to see all past interactions.

HelpDesk - Turn social media conversations into customer service tickets and easily capture your customers' queries with just one click. Let your customer use the social channel they prefer, while your support efforts can stay in your existing help desk platform.

Mobile - Schedule and publish messages, view and manage your feeds, perform keyword searches, view contact history, check sent message stats and more—anytime, anywhere.

Key Features

  • Social Media Dashboard
  • Analyze link performance
  • View Twitter follower demographics and contact details
  • Get engagement & influence scores
  • Search customers by location
  • Discover customers by interest
  • Monitor competitor activity
  • Social CRM tools including shared customer records
  • Organize Contacts
  • Audience engagement tools
  • Brand and competition social monitoring
  • Social media publishing
  • Integrated analytics
  • Fully Integrated Publishing Tools
  • Sprout's ViralPost® Send Time Optimization
  • Centralized Analytics & Reporting
  • Unified Smart Inbox
  • Profile reports and message-level analytics
  • Customer support features - tasks and Helpdesk integration
  • Team collaboration tools, live activity updates

Benefits

- Publish & schedule updates across social channels with a single click
- Monitor your brand & competition across social channels and the web
- Connect with highly targeted customers through our Discovery tools
- Measure success with robust reporting and analytics
- Collaborate with our team, tasks and permissions tools
- Monitor Check-Ins and Visitor Loyalty
- Manage it all on the go with Sprout Social For Mobile
- Create custom branded reports on your social media efforts in just a few clicks.

- Capture and measure data right in your browser, or export to PDF format for sharing. There is a robust set of analytics for Twitter, Google Analytics and Facebook Fan Pages.

- Sprout Social's contact manager also keeps track of all of your communication history, user profile information, notes, reminders and more.

- Make content creation a team effort with Sprout's collaborative publishing calendar.

- Access to Sprout's ViralPost® Send Time Optimization technology.

- Post from desktop, iOS (including iPhone and iPad), Android and Browser Extension.
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  • · Analyze real-time conversational data
  • · Maximize clicks, Retweets, mentions and follower growth
  • · Automatic, audience-targeted delivery of social messages
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User Reviews

Verified
Reviewer

Improves social management and publication productivity.

Jimmy Flores, Content Manager at GetApp.com + Organizer of the Content & Social Media Sharing + Learning MeetUp11th of February 17:01

I had the pleasure of using Sprout Social at my previous job, spent the better amount of a 18 months using Sprout on a daily basis. This is one great app. Seriously, the things it does is perfect for someone managing a Facebook or Twitter community and having to schedule posts and analyze their performance.

Verified
Reviewer

Sprout Social - Great Value?

Andrew Harry, Web Developer8th of April, 2014 03:36

I'm currently reviewing social media managers. Sprout Social is the first service I have reviewed and there are definite pros to a service like this. But I'm not 100% convinced of the value for dollar here.

Easy and beautiful

Lori2nd of February, 2012 15:26

I have been using SproutSocial for my business and it has boosted my customer relation a lot. Why I like it? - it creates easy and beautiful reports - it is affordable - You can compare yourself with your competitors - it is customizable

Write a review

FAQs for SproutSocial

Below are some frequently asked questions for SproutSocial.

Q. What are the main features of SproutSocial?

SproutSocial offers the following features:

  • Social Media Dashboard
  • Analyze link performance
  • View Twitter follower demographics and contact details
  • Get engagement & influence scores
  • Search customers by location
  • Discover customers by interest
  • Monitor competitor activity
  • Social CRM tools including shared customer records
  • Organize Contacts
  • Audience engagement tools
  • Brand and competition social monitoring
  • Social media publishing
  • Integrated analytics
  • Fully Integrated Publishing Tools
  • Sprout's ViralPost® Send Time Optimization
  • Centralized Analytics & Reporting
  • Unified Smart Inbox
  • Profile reports and message-level analytics
  • Customer support features - tasks and Helpdesk integration
  • Team collaboration tools, live activity updates
Q. How much does SproutSocial cost?

We have the following pricing information for SproutSocial:

Starting from: $9.00
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

All Plans Include a Free Trial - Upgrade, Change or Cancel Anytime

Deluxe
$59 PER USER/MONTH

Premium
$99 PER USER/MONTH

Enterprise
STARTS AT $1500/MONTH

Q. Who are the typical users of SproutSocial?

SproutSocial has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business

Q. What languages does SproutSocial support?

SproutSocial supports the following languages:

English

Q. What type of pricing plans does SproutSocial offer?

SproutSocial has the following pricing plans:

Free Trial, Freemium, Subscription

Q. Does SproutSocial support mobile devices?

SproutSocial supports the following devices:

Android, iPhone-iPad

Q. Does SproutSocial offer an API?

Yes, SproutSocial has an API available for use.

Q. What other apps does SproutSocial integrate with?

SproutSocial integrates with the following applications:

Twitter, LinkedIn, Zendesk, UserVoice

Q. What level of support does SproutSocial offer?

SproutSocial offers the following support options:

Knowledge Base, Phone Support

Q. What are the main benefits of using SproutSocial?

SproutSocial offers the following benefits:

- Publish & schedule updates across social channels with a single click - Monitor your brand & competition across social channels and the web - Connect with highly targeted customers through our Discovery tools - Measure success with robust reporting and analytics - Collaborate with our team, tasks and permissions tools - Monitor Check-Ins and Visitor Loyalty - Manage it all on the go with Sprout Social For Mobile - Create custom branded reports on your social media efforts in just a few clicks. - Capture and measure data right in your browser, or export to PDF format for sharing. There is a robust set of analytics for Twitter, Google Analytics and Facebook Fan Pages. - Sprout Social's contact manager also keeps track of all of your communication history, user profile information, notes, reminders and more. - Make content creation a team effort with Sprout's collaborative publishing calendar. - Access to Sprout's ViralPost® Send Time Optimization technology. - Post from desktop, iOS (including iPhone and iPad), Android and Browser Extension.

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