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Top Rated Reputation Management Software with Response Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Response management allows businesses to quickly and efficiently respond to reviews, maintain a positive customer relationship, and improve their online reputation. It centralizes review tracking, offers customizable templates, and uses AI to streamline responses. Our reviewers in reputation management software rated this feature as important.

3 Best Reputation Management Software with Response Management

  • Birdeye - Highest rated for response management
  • Broadly
  • Trustpilot

See other top Reputation Management products with response management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the reputation management software category. They also needed to have sufficient reviews about response management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for response management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Birdeye logo

Birdeye

4.7
(701)
visit website

User insights about the response management feature

Reviewers indicate that Birdeye's response management is efficient and user-friendly, allowing them to reply to reviews without switching platforms. They appreciate the option to set up automatic responses and the ability to personalize replies. Users report that the AI function generates unique responses quickly and that response templates are easy to use. They find it valuable to be notified of new reviews immediately and to manage responses for multiple locations from a unified interface.
“The AI function is great. Quickly generates new and unique responses while personally addressing the reviewer and specific attributes of their review.”
TQ

Thomas Q.

Digital Marketing Manager

“Unified interface that lets you reply to reviews so that you don't have to switch into each individual review platform.”
VN

Virginia N.

Health Partner Services Manager

Reputation Management key features coverage

Birdeye offers 5 out of the 5 key features for Reputation Management software identified by reviewers:

Review Request4.6
Negative Feedback Management4.6
Review Monitoring4.7
Customer Experience Management4.4
Reporting/Analytics4.5

Pros and cons based on 701 verified reviews

81% of users rated Birdeye 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 701 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced online visibility

Streamlined patient feedback

Efficient listing management

Cons:

Inconsistent issue resolution

High costs and billing issues

See pros and cons details

Pricing

Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Broadly logo
4.8
(336)
learn more

User insights about the response management feature

Users report that Broadly's response management allows for easy and immediate responses to customer feedback across multiple platforms. They find it helpful to receive notifications that remind them to respond promptly, which increases customer satisfaction. Reviewers appreciate the ability to communicate directly with customers and the convenience of managing all responses in one place. They indicate that Broadly helps them ensure their responses are professional and timely, and reduces the need for phone communication.
“It's important to respond as quickly as possible to a customer with a question or an issue. I get notifications that help me remember to reach out. ”
CK

Carmella K.

Office Manager

“When we are busy it reminds us of lost messages or ones that we haven't responded to promptly. ”
TK

Trinity K.

Manager

Reputation Management key features coverage

Broadly offers 4 out of the 5 key features for Reputation Management software identified by reviewers:

Review Request4.8
Negative Feedback Management4.7
Review Monitoring4.7
Customer Experience Management
Reporting/Analytics4.6

Pros and cons based on 336 verified reviews

83% of users rated Broadly 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 336 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective customer communication

Enhanced customer review management

Cons:

Concerns about high costs

See pros and cons details

Pricing

Starting price:$249 /per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Trustpilot logo
4.5
(1.2K)
learn more

User insights about the response management feature

Users report that Trustpilot's response management is intuitive and easy to use, enabling quick and efficient replies to reviews. They appreciate the email reminders for pending responses and the ability to update responses as needed. Reviewers find it simple to track all responses in one place and categorize different types of reviews. They indicate that Trustpilot helps maintain effective communication with customers and provides accurate solutions, although some mention challenges with managing responses to higher-rated reviews.
“As the primary individual working on the platform, I appreciate that TrustPilot makes it simple and easy to respond to reviews and update said responses if needed. ”
ET

Elexciss T.

Web Content Manager

“trust pilot updates me with email reminder if i haven't responded to any reviews”
jd

jammi d.

owner

Reputation Management key features coverage

Trustpilot offers 5 out of the 5 key features for Reputation Management software identified by reviewers:

Review Request4.3
Negative Feedback Management4.2
Review Monitoring4.4
Customer Experience Management4.5
Reporting/Analytics4.3

Pros and cons based on 1,202 verified reviews

65% of users rated Trustpilot 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,202 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective client engagement

Efficient review invitations

Positive user experience

Intuitive navigation

Enhanced brand reputation

Cons:

High costs and restrictions

Inadequate scam detection

Weak issue reporting

Unreliable star ratings

See pros and cons details

Pricing

Starting price:$299 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Reputation Management Software with Response Management in 2026

Uberall logo

Uberall

Reputation management software for retail businesses

visit website
Take control of your online reputation and ratings, so your business is the top choice for both search engines and prospective customer.

Read more about Uberall

Users also considered
Stratus logo

Stratus

Cloud-based review management tool for multi-location firms

visit website
Stratus software is a listing and online review management platform. It offers companies a centralized platform to manage reviews and local search listings. Key features include sentiment analysis, visual analytics, alerts, messages, data imports and exports, email reminders, widgets, and ratings.

Read more about Stratus

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

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ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Hibu logo

Hibu

Category Leaders

Local. Digital. Solutions.

visit website
At Hibu, we build integrated digital marketing solutions to generate leads and increase online visibility for small businesses like yours.

Read more about Hibu

Users also considered
TrueReview logo

TrueReview

Category Leaders

Boost Your Reputation with Seamless Review Management

visit website
TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Read more about TrueReview

Users also considered
Brandwatch logo

Brandwatch

Category Leaders

Social media and reputation management platform

visit website
Understand your customers, your brand, and your market with Brandwatch’s advanced Consumer Intelligence platform.

Read more about Brandwatch

Users also considered
Birdeye logo

Birdeye

Category Leaders

AI-based webchat assistant for business conversations

visit website
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
ReputationStacker logo

ReputationStacker

Reputation management software

visit website
ReputationStacker helps businesses manage their online reputation by generating more reviews, monitoring feedback, and turning insights into action. Built to scale, it’s perfect for multi-location businesses looking to protect and grow their brand.

Read more about ReputationStacker

Users also considered
Opinew logo

Opinew

AI-Powered review management system for Shopify

visit website
Opinew boosts your Shopify store with reviews rich in UGC. The system allows businesses to send emails, SMS messages, and printed review invitations as well as the ability to import reviews in bulk from Amazon, AliExpress, and eBay. Easily customize widgets and emails to fit your branding while using the advanced analytics dashboard to take better decisions based on your customers' behaviors

Read more about Opinew

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

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Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
Marketing 360 logo

Marketing Platform For Small Business

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Gain the edge of a good reputation
Build a strong online reputation across popular review sites relevant to your industry, and watch the sales and referrals roll in. Create your free account to start monitoring, managing and building your reputation today.

Read more about Marketing 360

Users also considered
Trustpilot logo
Category Leaders

Customer review management platform for online businesses

learn more
A customer review management tool that brings businesses and consumers together through reviews.

Read more about Trustpilot

Users also considered
Broadly logo

Online review & reputation management for small businesses

learn more
Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

Users also considered
Weave logo
Category Leaders

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Sprout Social logo

Social Media Management Software for Business

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Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

Read more about Sprout Social

Users also considered
Doctible logo

Reputation management & patient communication for healthcare

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Doctible's platform makes it easy for practices to serve patients and maximize performance by automating back-office operations and boosting the practice' reputation. With Doctible, Practices can make managing day-to-day operations easier and more efficient, saving time and money.

Read more about Doctible

Users also considered
Swell logo

Cloud-based customer experience management platform

learn more
Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

Read more about Swell

Users also considered
rater8 logo

Automated healthcare reputation management solution

learn more
rater8 is the industry's leading reputation management solution, designed to help healthcare organizations effortlessly cultivate patient reviews, collect feedback, and drive practice improvement.

Read more about rater8

Users also considered
Yotpo logo

Marketing platform for collecting and showcasing reviews

learn more
Yotpo is an eCommerce marketing platform that helps brands collect and showcase customer reviews, ratings, and photos throughout the buyer journey. The solution enables businesses to leverage user-generated content to build trust, increase social proof, and drive sales through strategic placement at key conversion points across their websites. Yotpo integrates with major eCommerce platforms and includes features like AI-optimized review requests and SEO enhancement tools.

Read more about Yotpo

Users also considered
Grade.us logo

White-labeled review marketing platform for agencies & SEOs

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Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify the best reviews on website and social media channels.

Read more about Grade.us

Users also considered
NiceJob logo

Reputation marketing with reviews, social & SEO tools

learn more
NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

Read more about NiceJob

Users also considered
Brand24 logo
Category Leaders

Social listening tool for businesses of all sizes

learn more
Brand24 is the perfect reputation management solution. By following positive comments from brand ambassadors and replying to dissatisfied customers before they post something negative about you online — you can prevent any potential disasters in their early stages when it’s still manageable!

Read more about Brand24

Users also considered
Podium logo

AI-enabled lead management and conversion platform

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Podium simplifies reputation management by making it easy to collect reviews, rise in the ranks of local search, and drive more leads.

Automatically send every customer a review request at the exact right moment, so they can leave you a review in 20 seconds. Then, reply to every lead with AI.

Read more about Podium

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

learn more
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered
Eclincher logo

Eclincher is an AI-powered social media management platform.

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Eclincher is an AI-powered social media management, brand monitoring & local SEO tools, leveraging AI to maximize engagement.

Read more about Eclincher

Users also considered

Key features for Reputation Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Review Request: Users appreciate automated, customizable review requests via email and SMS, enhancing customer feedback collection and improving review volume across platforms. 93% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Users value the ability to quickly address and resolve negative feedback, enhancing customer satisfaction and preventing public negative reviews. 92% of reviewers rated this feature as important or highly important.
  • Review Monitoring: Users find centralized review monitoring essential for tracking feedback, addressing issues promptly, and improving customer satisfaction across multiple platforms. 91% of reviewers rated this feature as important or highly important.
  • Customer Experience Management: Users highlight the importance of managing customer feedback to improve services and strengthen customer relationships, with real-time notifications being particularly useful. 89% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users appreciate detailed reports and analytics for tracking review performance, identifying trends, and informing business strategies. 86% of reviewers rated this feature as important or highly important.