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Top Rated Reputation Management Software with Review Monitoring in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Review monitoring consolidates feedback from multiple platforms, allowing businesses to quickly address issues and acknowledge positive reviews. It helps track customer sentiment, improve services, and maintain a positive online reputation. Our reviewers in reputation management software rated this feature as important.

3 Best Reputation Management Software with Review Monitoring

  • Birdeye - Highest rated for review monitoring
  • Broadly
  • Trustpilot

See other top Reputation Management products with review monitoring

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the reputation management software category. They also needed to have sufficient reviews about review monitoring, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for review monitoring based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Birdeye logo

Birdeye

4.7
(701)
visit website

User insights about the review monitoring feature

Users find Birdeye's review monitoring feature helpful for consolidating reviews from multiple sources into one platform, making it easy to navigate and manage. They appreciate receiving notifications for new reviews, which allows for prompt responses to both positive and negative feedback. Reviewers mention the centralized inbox and AI functionality as beneficial for handling large volumes of reviews efficiently. However, some users note occasional bugs in the alert system and the need for manual linking to certain review sites.
“I like being notified when someone leaves a review so I can respond! I also like the dashboard showing me how many reviews I am accumulating. ”
JC

Jacie C.

Health Insurance Broker

“I am able to manage reviews for 4 different offices quickly each day in one location.”
KO

Kim O.

Marketing director

Reputation Management key features coverage

Birdeye offers 5 out of the 5 key features for Reputation Management software identified by reviewers:

Review Request4.6
Negative Feedback Management4.6
Response Management4.6
Customer Experience Management4.4
Reporting/Analytics4.5

Pros and cons based on 701 verified reviews

81% of users rated Birdeye 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 701 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced online visibility

Streamlined patient feedback

Efficient listing management

Cons:

Inconsistent issue resolution

High costs and billing issues

See pros and cons details

Pricing

Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Broadly logo
4.8
(336)
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User insights about the review monitoring feature

Reviewers indicate that Broadly's review monitoring feature is valuable for quickly addressing negative reviews, which helps in turning potential negative experiences into positive ones. They find it easy to monitor all reviews in one place, allowing for timely responses and overall customer satisfaction. Users report that Broadly's notifications help in keeping track of customer feedback, although some mention delays in notifications. They appreciate the ability to see reviews at a glance and the platform's role in maintaining online credibility.
“Again, just like negative feedback management, he alerts are the best feature of review monitoring. It allows us to address the complaints immediately and gives us time to make things right. Most of the time, people will change their review because we acted swiftly. ”
JR

Joseph R.

Director of Marketing

“We are notified when we have negative reviews so we can respond quickly and try to save the experience. This has turned many would-be sour reviews into positive ones. ”
LD

Laci D.

Manager

Reputation Management key features coverage

Broadly offers 4 out of the 5 key features for Reputation Management software identified by reviewers:

Review Request4.8
Negative Feedback Management4.7
Response Management4.7
Customer Experience Management
Reporting/Analytics4.6

Pros and cons based on 336 verified reviews

83% of users rated Broadly 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 336 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective customer communication

Enhanced customer review management

Cons:

Concerns about high costs

See pros and cons details

Pricing

Starting price:$249 /per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Trustpilot logo
4.5
(1.2K)
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User insights about the review monitoring feature

Reviewers appreciate Trustpilot's review monitoring feature for ensuring that reviews meet guidelines before being published, which helps maintain authenticity and control over feedback. They find the dashboard intuitive and easy to navigate, allowing for real-time tracking and quick responses to reviews. Users report that Trustpilot's monitoring helps in improving customer experience by addressing issues promptly. However, some mention that the system doesn't always filter out fake reviews effectively, and there is limited control over published reviews.
“That they review your Reviews before they post them to make sure that the guidelines are met and that they aren't giving misinformation about the company or the product.”
SD

Shannon D.

Affiliate Marketer Owner

“Trustpilot provides businesses with a way to monitor customer reviews in real-time, allowing them to quickly respond to positive and negative feedback.”
DN

Debbie N.

Manager

Reputation Management key features coverage

Trustpilot offers 5 out of the 5 key features for Reputation Management software identified by reviewers:

Review Request4.3
Negative Feedback Management4.2
Response Management4.3
Customer Experience Management4.5
Reporting/Analytics4.3

Pros and cons based on 1,202 verified reviews

65% of users rated Trustpilot 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,202 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective client engagement

Efficient review invitations

Positive user experience

Intuitive navigation

Enhanced brand reputation

Cons:

High costs and restrictions

Inadequate scam detection

Weak issue reporting

Unreliable star ratings

See pros and cons details

Pricing

Starting price:$299 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Reputation Management Software with Review Monitoring in 2026

Uberall logo

Uberall

Reputation management software for retail businesses

visit website
Take control of your online reputation and ratings, so your business is the top choice for both search engines and prospective customer.

Read more about Uberall

Users also considered
Stratus logo

Stratus

Cloud-based review management tool for multi-location firms

visit website
Stratus software is a listing and online review management platform. It offers companies a centralized platform to manage reviews and local search listings. Key features include sentiment analysis, visual analytics, alerts, messages, data imports and exports, email reminders, widgets, and ratings.

Read more about Stratus

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Hibu logo

Hibu

Category Leaders

Local. Digital. Solutions.

visit website
At Hibu, we build integrated digital marketing solutions to generate leads and increase online visibility for small businesses like yours.

Read more about Hibu

Users also considered
TrueReview logo

TrueReview

Category Leaders

Boost Your Reputation with Seamless Review Management

visit website
TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Read more about TrueReview

Users also considered
Brandwatch logo

Brandwatch

Category Leaders

Social media and reputation management platform

visit website
Understand your customers, your brand, and your market with Brandwatch’s advanced Consumer Intelligence platform.

Read more about Brandwatch

Users also considered
Birdeye logo

Birdeye

Category Leaders

AI-based webchat assistant for business conversations

visit website
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
ReputationStacker logo

ReputationStacker

Reputation management software

visit website
ReputationStacker helps businesses manage their online reputation by generating more reviews, monitoring feedback, and turning insights into action. Built to scale, it’s perfect for multi-location businesses looking to protect and grow their brand.

Read more about ReputationStacker

Users also considered
Opinew logo

Opinew

AI-Powered review management system for Shopify

visit website
Opinew boosts your Shopify store with reviews rich in UGC. The system allows businesses to send emails, SMS messages, and printed review invitations as well as the ability to import reviews in bulk from Amazon, AliExpress, and eBay. Easily customize widgets and emails to fit your branding while using the advanced analytics dashboard to take better decisions based on your customers' behaviors

Read more about Opinew

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

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Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
Marketing 360 logo

Marketing Platform For Small Business

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Gain the edge of a good reputation
Build a strong online reputation across popular review sites relevant to your industry, and watch the sales and referrals roll in. Create your free account to start monitoring, managing and building your reputation today.

Read more about Marketing 360

Users also considered
Trustpilot logo
Category Leaders

Customer review management platform for online businesses

learn more
A customer review management tool that brings businesses and consumers together through reviews.

Read more about Trustpilot

Users also considered
Agorapulse logo

Easy-to-use social media management for teams and agencies

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With Agorapulse, businesses can manage their social media messages, schedule & publish content, identify key influencers, monitor social channels, & create insightful reports. The platform integrates with Facebook, Twitter, TikTok, Instagram, YouTube, and LinkedIn, posting across multiple platforms.

Read more about Agorapulse

Users also considered
Broadly logo

Online review & reputation management for small businesses

learn more
Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

Users also considered
Weave logo
Category Leaders

Customer communication and appointment scheduling solution

learn more
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Sprout Social logo

Social Media Management Software for Business

learn more
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

Read more about Sprout Social

Users also considered
Superchat logo

The comprehensive messaging suite for your business.

learn more
Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.

Read more about Superchat

Users also considered
Doctible logo

Reputation management & patient communication for healthcare

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Doctible's platform makes it easy for practices to serve patients and maximize performance by automating back-office operations and boosting the practice' reputation. With Doctible, Practices can make managing day-to-day operations easier and more efficient, saving time and money.

Read more about Doctible

Users also considered
Swell logo

Cloud-based customer experience management platform

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Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

Read more about Swell

Users also considered
Mention logo

Reputation and reviews management solution

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Mention is a comprehensive media monitoring and social listening platform that enables organizations to track online conversations about their brand, competitors, and industry across the web and social media. The system monitors over one billion sources in real-time, providing users with immediate insights and data spanning up to two years. Organizations can create personalized monitoring alerts based on specific keywords or pages.

Read more about Mention

Users also considered
rater8 logo

Automated healthcare reputation management solution

learn more
rater8 is the industry's leading reputation management solution, designed to help healthcare organizations effortlessly cultivate patient reviews, collect feedback, and drive practice improvement.

Read more about rater8

Users also considered
Yotpo logo

Marketing platform for collecting and showcasing reviews

learn more
Yotpo is an eCommerce marketing platform that helps brands collect and showcase customer reviews, ratings, and photos throughout the buyer journey. The solution enables businesses to leverage user-generated content to build trust, increase social proof, and drive sales through strategic placement at key conversion points across their websites. Yotpo integrates with major eCommerce platforms and includes features like AI-optimized review requests and SEO enhancement tools.

Read more about Yotpo

Users also considered
Grade.us logo

White-labeled review marketing platform for agencies & SEOs

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Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify the best reviews on website and social media channels.

Read more about Grade.us

Users also considered
NiceJob logo

Reputation marketing with reviews, social & SEO tools

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NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

Read more about NiceJob

Users also considered
Brand24 logo
Category Leaders

Social listening tool for businesses of all sizes

learn more
Brand24 is the perfect reputation management solution. By following positive comments from brand ambassadors and replying to dissatisfied customers before they post something negative about you online — you can prevent any potential disasters in their early stages when it’s still manageable!

Read more about Brand24

Users also considered

Key features for Reputation Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Review Request: Reviewers value the ability to automate review requests via email and SMS, enabling timely feedback collection and enhancing online visibility. 93% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Users appreciate the tools to quickly address and resolve negative feedback, turning potential issues into opportunities for improvement. 92% of reviewers rated this feature as important or highly important.
  • Response Management: Users benefit from templates and AI-generated responses that streamline the process of acknowledging and addressing customer reviews efficiently. 90% of reviewers rated this feature as important or highly important.
  • Customer Experience Management: Reviewers emphasize the importance of using feedback to improve products and services, enhancing overall customer satisfaction. 89% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users find the analytics tools crucial for tracking performance, identifying trends, and making data-driven decisions to optimize their strategies. 86% of reviewers rated this feature as important or highly important.