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Top Rated Reputation Management Software with Review Request in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Review request capabilities streamline the process of collecting customer feedback via email, SMS, and automated reminders. This helps businesses gather valuable insights, improve customer satisfaction, and enhance their online presence through consistent, positive reviews. Our reviewers in reputation management software rated this feature as important.

3 Best Reputation Management Software with Review Request

  • Birdeye - Highest rated for review request
  • Broadly
  • Trustpilot

See other top Reputation Management products with review request

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the reputation management software category. They also needed to have sufficient reviews about review request, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for review request based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Birdeye logo

Birdeye

4.7
(701)
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User insights about the review request feature

Reviewers highlight Birdeye's review request feature for its ease of use, automation, and effectiveness in boosting reviews across multiple platforms. They appreciate the ability to send bulk requests via email or text, and the integration with systems like Google Profile, Facebook, and Practice Management systems. Users find the customizable timing of requests and the option to use QR codes or links helpful. However, some mention occasional bugs and challenges with sending requests to past customers. Overall, they value the quick feedback and improved review standings facilitated by Birdeye.
“Incredibly effective for sending out review requests for our clients, also customizable in terms of when requests are sent out depending on what a client is looking for”
Verified reviewer profile picture

Jonathan Z.

Client Manager

“Automated with Practice Management system integration, Integrates with Google Profile and Facebook for publishing reviews”
VN

Virginia N.

Health Partner Services Manager

Reputation Management key features coverage

Birdeye offers 5 out of the 5 key features for Reputation Management software identified by reviewers:

Negative Feedback Management4.6
Review Monitoring4.7
Response Management4.6
Customer Experience Management4.4
Reporting/Analytics4.5

Pros and cons based on 701 verified reviews

81% of users rated Birdeye 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 701 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced online visibility

Streamlined patient feedback

Efficient listing management

Cons:

Inconsistent issue resolution

High costs and billing issues

See pros and cons details

Pricing

Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Broadly logo
4.8
(336)
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User insights about the review request feature

Reviewers appreciate Broadly's review request feature for its effectiveness in generating responses and increasing the number of reviews on various platforms, especially Google. They report that Broadly automates the process, making it easy and hassle-free for customers to leave reviews. Users find the integration with their software and the ability to send requests via text and email particularly valuable. However, some customers experience confusion about where to leave reviews. Overall, they highlight the significant growth in online credibility and customer feedback due to Broadly's review request functionality.
“Review request is easy-to-use and takes the hassle out of asking for a review. Before, it felt like we were bugging for a review. But with Broadly, we let the software do it for us. Our salespeople are happy and we get to see honest reviews. It's helped us rank high on Google and has built more trust with new customers. ”
JR

Joseph R.

Director of Marketing

“Review Request automates a task that is important to our Google standing - it takes the job of having to go through and manually request a review from every customer, and sends it for us/makes sure it posts to Google. ”
CW

Courtney W.

Office Manager

Reputation Management key features coverage

Broadly offers 4 out of the 5 key features for Reputation Management software identified by reviewers:

Negative Feedback Management4.7
Review Monitoring4.7
Response Management4.7
Customer Experience Management
Reporting/Analytics4.6

Pros and cons based on 336 verified reviews

83% of users rated Broadly 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 336 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective customer communication

Enhanced customer review management

Cons:

Concerns about high costs

See pros and cons details

Pricing

Starting price:$249 /per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Trustpilot logo
4.5
(1.2K)
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User insights about the review request feature

Reviewers indicate that Trustpilot's review request feature is straightforward and effective in automating the process of gathering customer feedback. They appreciate the ease of integrating the review request form with various applications and the ability to track and monitor reviews. Users find it simple for customers to leave reviews, which helps increase the volume and visibility of feedback. However, some users report issues with unverified testimonials and the requirement for customers to create accounts. Overall, they value the professional and non-intrusive manner of requesting reviews through Trustpilot.
“Trustpilot provides businesses with a way to request customer reviews, helping to increase the volume and visibility of customer feedback.”
DN

Debbie N.

Manager

“There are many ways to integrate the review request form to automate the process for any application needed”
DH

Derrick H.

CEO

Reputation Management key features coverage

Trustpilot offers 5 out of the 5 key features for Reputation Management software identified by reviewers:

Negative Feedback Management4.2
Review Monitoring4.4
Response Management4.3
Customer Experience Management4.5
Reporting/Analytics4.3

Pros and cons based on 1,202 verified reviews

65% of users rated Trustpilot 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,202 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective client engagement

Efficient review invitations

Positive user experience

Intuitive navigation

Enhanced brand reputation

Cons:

High costs and restrictions

Inadequate scam detection

Weak issue reporting

Unreliable star ratings

See pros and cons details

Pricing

Starting price:$299 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Reputation Management Software with Review Request in 2026

Uberall logo

Uberall

Reputation management software for retail businesses

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Take control of your online reputation and ratings, so your business is the top choice for both search engines and prospective customer.

Read more about Uberall

Users also considered
Stratus logo

Stratus

Cloud-based review management tool for multi-location firms

visit website
Stratus software is a listing and online review management platform. It offers companies a centralized platform to manage reviews and local search listings. Key features include sentiment analysis, visual analytics, alerts, messages, data imports and exports, email reminders, widgets, and ratings.

Read more about Stratus

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

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ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
TrueReview logo

TrueReview

Category Leaders

Boost Your Reputation with Seamless Review Management

visit website
TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Read more about TrueReview

Users also considered
Birdeye logo

Birdeye

Category Leaders

AI-based webchat assistant for business conversations

visit website
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
ReputationStacker logo

ReputationStacker

Reputation management software

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ReputationStacker helps businesses manage their online reputation by generating more reviews, monitoring feedback, and turning insights into action. Built to scale, it’s perfect for multi-location businesses looking to protect and grow their brand.

Read more about ReputationStacker

Users also considered
Opinew logo

Opinew

AI-Powered review management system for Shopify

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Opinew boosts your Shopify store with reviews rich in UGC. The system allows businesses to send emails, SMS messages, and printed review invitations as well as the ability to import reviews in bulk from Amazon, AliExpress, and eBay. Easily customize widgets and emails to fit your branding while using the advanced analytics dashboard to take better decisions based on your customers' behaviors

Read more about Opinew

Users also considered
Trustpilot logo
Category Leaders

Customer review management platform for online businesses

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A customer review management tool that brings businesses and consumers together through reviews.

Read more about Trustpilot

Users also considered
Broadly logo

Online review & reputation management for small businesses

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Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

Users also considered
Weave logo
Category Leaders

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Superchat logo

The comprehensive messaging suite for your business.

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Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.

Read more about Superchat

Users also considered
Doctible logo

Reputation management & patient communication for healthcare

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Doctible's platform makes it easy for practices to serve patients and maximize performance by automating back-office operations and boosting the practice' reputation. With Doctible, Practices can make managing day-to-day operations easier and more efficient, saving time and money.

Read more about Doctible

Users also considered
Swell logo

Cloud-based customer experience management platform

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Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

Read more about Swell

Users also considered
rater8 logo

Automated healthcare reputation management solution

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rater8 is the industry's leading reputation management solution, designed to help healthcare organizations effortlessly cultivate patient reviews, collect feedback, and drive practice improvement.

Read more about rater8

Users also considered
Yotpo logo

Marketing platform for collecting and showcasing reviews

learn more
Yotpo is an eCommerce marketing platform that helps brands collect and showcase customer reviews, ratings, and photos throughout the buyer journey. The solution enables businesses to leverage user-generated content to build trust, increase social proof, and drive sales through strategic placement at key conversion points across their websites. Yotpo integrates with major eCommerce platforms and includes features like AI-optimized review requests and SEO enhancement tools.

Read more about Yotpo

Users also considered
Grade.us logo

White-labeled review marketing platform for agencies & SEOs

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Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify the best reviews on website and social media channels.

Read more about Grade.us

Users also considered
NiceJob logo

Reputation marketing with reviews, social & SEO tools

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NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

Read more about NiceJob

Users also considered
Podium logo

AI-enabled lead management and conversion platform

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Podium simplifies reputation management by making it easy to collect reviews, rise in the ranks of local search, and drive more leads.

Automatically send every customer a review request at the exact right moment, so they can leave you a review in 20 seconds. Then, reply to every lead with AI.

Read more about Podium

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered
Eclincher logo

Eclincher is an AI-powered social media management platform.

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Eclincher is an AI-powered social media management, brand monitoring & local SEO tools, leveraging AI to maximize engagement.

Read more about Eclincher

Users also considered
Thryv logo

All-in-one management solution built for small business

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Reputation management for small business. Interact with reviews, resolve concerns, and lock your business info across the listings sites so you're easy to find.

Read more about Thryv

Users also considered
Emitrr logo
Category Leaders

Customer engagement platform for local business owners

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"With our unified review interface it's easier to manage online reputation across multiple platforms.
Leveraging our SMS texting capabilities our customers generate 80% more organic reviews across major platforms like Facebook, Google, Healthgrades etc."

Read more about Emitrr

Users also considered
SOCi logo

AI that is purpose built for multi-location enterprises.

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SOCi is an AI-driven platform designed for multi-location marketing that unifies workflows, data, and automation. The system features specialized tools including Genius Search for local visibility optimization, Genius Social for content calendar management, and Genius Reviews for automated review responses across all business locations.

Read more about SOCi

Users also considered
Shopper Approved logo

Reputation management solution

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Shopper Approved is an eCommerce tool for collecting, managing, and promoting seller ratings, product reviews, video reviews, Q&A, and other social signals on the website and throughout the web to drive traffic, create urgency, and improve conversions.

Read more about Shopper Approved

Users also considered
ClientCircle logo

Happier clients, more sales. Made for insurance.

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One platform to grow your agency. Made for insurance.

Read more about ClientCircle

Users also considered

Key features for Reputation Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Negative Feedback Management: Users appreciate tools for responding promptly to negative feedback, resolving issues, and converting negative reviews into positive experiences. 92% of reviewers rated this feature as important or highly important.
  • Review Monitoring: Users find it helpful to track reviews from various platforms in one place, receive notifications, and quickly address feedback. 91% of reviewers rated this feature as important or highly important.
  • Response Management: Users benefit from templated responses, AI-generated replies, and centralized management of review responses for efficiency. 90% of reviewers rated this feature as important or highly important.
  • Customer Experience Management: Users highlight the importance of timely feedback to improve services, respond to concerns, and manage overall customer satisfaction. 89% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users rely on detailed, customizable reports and dashboards to track performance, identify trends, and make data-driven decisions. 86% of reviewers rated this feature as important or highly important.