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Social Media Monitoring Software with Response Management (2026)

Last updated: March 2026

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33 software options

Hootsuite logo
Category Leaders

Social media management & scheduling for SMBs and enterprise

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Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

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Birdeye logo
Category Leaders

AI-based webchat assistant for business conversations

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Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

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Sprout Social logo
Category Leaders

Social Media Management Software for Business

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Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

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Brand24 logo
Category Leaders

Social listening tool for businesses of all sizes

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Brand24 is a social media monitoring tool that helps you to track online conversations relevant to your brand, get customer insights, engage communities, identify prospects, improve customer service, and find brand ambassadors.

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Eclincher logo

Eclincher is an AI-powered social media management platform.

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Eclincher is an AI-powered social media management, brand monitoring & local SEO tools, leveraging AI to maximize engagement.

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Agile CRM logo

Sales and marketing CRM for growing businesses

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Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

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SOCi logo

AI that is purpose built for multi-location enterprises.

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SOCi is an AI-driven platform designed for multi-location marketing that unifies workflows, data, and automation. The system features specialized tools including Genius Search for local visibility optimization, Genius Social for content calendar management, and Genius Reviews for automated review responses across all business locations.

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ReviewTrackers logo

Review monitoring software for multi-location businesses

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Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

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Reputation logo

Reputation management solution for multi-location businesses

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Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

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Brandwatch logo
Category Leaders

Social media and reputation management platform

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Brandwatch is a comprehensive social intelligence suite that combines advanced analytics and artificial intelligence to help businesses understand consumer behavior across digital platforms. The platform offers deep consumer intelligence capabilities that enable organizations to monitor brand perception, track market trends, and analyze consumer sentiment across more than one hundred million online sources.

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facelift logo

Own the Social Media Game.

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Efficiently analyze and monitor your social media data with facelift. With the leading social media management tool you will be able to step up your social media game.

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Oktopost logo

We make it measurable

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Oktopost is the only social media management platform architected for B2B. Oktopost enables marketers to manage social content at scale, amplify reach, and integrate social with a marketing and sales stack.

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Resolver logo

Risk platform for enterprise resilience

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Resolver’s Social Listening service delivers timely, actionable intelligence to stay ahead of risks and protect the bottom line. We cut through the noise with timely alerts, 24/7 risk detection, expert analysis, and executive-ready reports, to deliver focused intelligence on the risks that matter.

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Mentionlytics logo

Social media marketing and mention tracking

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Mentionlytics is a web & social media monitoring solution for tracking brand mentions across social platforms in order to find leads and gain business insights

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Quid logo

Social media analytics platform

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NetBase is an enterprise social media analytics solution for top consumer brands, their agencies, and their ecosystem to drive real business results.

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Meltwater logo

Media monitoring and media intelligence solution

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Meltwater media intelligence tracks over 275,000 global online news sources, and has partnerships for print and broadcast monitoring. Social media listening covers Twitter, Facebook, Instagram, YouTube, comment, review sites, forums, message boards and over 300 million blogs.

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Adhook logo

Social Media Management, Digital Advertising, Analytics

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adhook provides technology for Google & Social Media brand management to plan & publish activities and coordinate collaboration across teams.

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Hibu logo

Local. Digital. Solutions.

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At Hibu, we build integrated digital marketing solutions to generate leads and increase online visibility for small businesses like yours.

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Coosto logo

Turning ideas into impact

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Coosto is a marketing tool that is fully focused on helping organizations get better results from content, by offering practical solutions for every stage of the content marketing process: from creating highly relevant and valuable content to social media distribution and reporting on performance.

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Locobuzz logo

Digital customer experience management

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Locobuzz provides a full suite of digital customer experience management solutions for businesses. It is a SaaS platform that leverages artificial intelligence, machine learning, and big data analytics to solve all aspects of marketing automation.

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Rallio logo

The power of social, the simplicity of Rallio

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Social media SaaS platform for franchises to optimize their social media engagement, boost their online reputation, and manage their online directory listings in one dashboard for all locations.

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Skeepers Influencer Marketing logo

Influencer marketing platform with smart matching

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Skeepers IM is a cloud-based influencer management software,designed to help businesses find & collaborate with social media influencers to promote their brand. Using smart matching technology and an extensive search functionality, Skeepers helps businesses find the most suitable influencer matches.

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Moz Local logo

Local SEO and reputation management tool

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Enhance your visibility in local searches. Moz Local helps you maintain accurate business listings and manage your online reputation on Facebook, Google, and other sites.

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GuestXM logo

Deliver Exceptional Restaurant Experiences at Scale

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Customer experience management and intelligence platform - AI-powered social listening, sentiment analysis, and online engagement tools to keep your brand reputation at your strategic advantage.

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Saleoid logo

Best CRM Software for leads, sales, marketing & billing

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Saleoid is the Best CRM Software for startups, agencies & SMBs an all-in-one platform to generate leads, manage sales, run marketing, and handle billing in one connected system. Starts at $5/month (2-year plan).

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