Pricing model: Subscription
Contact OpenWater for detailed pricing information.
3 reviewers had the following to say about OpenWater's pricing:
10/10 would recommend.
Pros
So easy to use, the software has self explanatory navigation, intuitive organization and all the functionalities we need for our awards programs.
If issues do arise (though not that often!), the immediate customer support and service streamlines our work-flow and save us time and headaches. The OpenWater team truly does respond within 10 minutes of opening the chat box, which hovers conveniently but covertly on every page of the site when you are logged in as primary admin. (Shout out to the rep who always provides instant solutions!)
The platform is ever improving. We are always finding new updates within the interface and its capabilities that are obviously informed by customer feedback. They truly are the most receptive and adaptive team we've worked with.
Cons
If the software team weren't so amazingly immediately responsive, we could have small grievances to list in this cons corner, but all gripes are attended to and abolished within the same day they are discovered. So the only issue this leaves us with is one that really does have a solution, but one that requires more funds: We have multiple awards programs running at once, and although the upgrade is available to have additional programs open simultaneously, it would be an economical advantage to be able to have at least one more program live within the payment plan we are currently using. This wish aside, OpenWater and their team have been nothing less than one of our best investments to date.
Rating breakdown
Likelihood to recommend: 10/10
Our professional organization runs a biannual awards competition. OpenWater is the platform we use to manage entry submissions, payments, and applicant notifications. Overall it is a good platform, though there's definitely a learning curve. If I were to use it consistently over time, I suspect I would get quite a lot of value out of it.
Pros
The customer support was absolutely the best part of using OpenWater. Whenever I had a question, the rep was immediately on top of it. She was incredibly helpful.
Cons
The navigation is not particularly user friendly. There are a lot of features, but they can be difficult to find, because they are hidden down different rabbit holes. It's not always intuitive to use.
Rating breakdown
Likelihood to recommend: 7/10
The entire OpenWater team from implementation to ongoing support have been terrific to work for. They put a great deal of effort into understanding our business needs to help us build programs that best take advantage of all the robust tools available through the platform. They also go to pains to solicit client feedback for new functionality and features, which only builds on the value of what has already been a terrific investment for our association.
Pros
We purchased the software primarily for abstracts collection, which the OpenWater platform excels at, but what we have found most appealing about the software is that its flexibility and ease of configuration have allowed us to apply it to many other areas to replace aging legacy, custom built software solutions (awards, elections, nominations).
Cons
There's very little negative I have to say, but if I had to quibble with anything it would be sometimes the form and report building tools are a little clunky for nontechnical staff, but that's a pretty nitpicky complaint for such a powerful tool.
Rating breakdown
Likelihood to recommend: 10/10
