Salesforce Field Service Pricing Plan & Cost Guide

Salesforce Field Service

Cloud-based field service and onsite job management

4.21/5 (19 reviews)

Salesforce Field Service Pricing

Starting from: $25.00/month

Pricing model: Subscription

Free Trial: Available

Field Service Lightning is available across four pricing plans, starting at $25 per month with a 90 day free trial. Pricing scales with the number of users and features, outlined below:

Essentials Plan: $25/user/month (billed annually)
Professional Plan: $75/user/month (billed annually)
Enterprise Plan: $150/user/month (billed annually)
Unlimited Plan: $300/user/month (billed annually)

Please contact Salesforce for complete pricing details.

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BQE CORE Suite

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Salesforce Field Service Pricing Reviews

Pros

  • I self-implemented so the ability to quickly extend the package with flows was great.Verified ReviewerRead the full review
  • I absolutely love Salesforce. Salesforce helps my work day go by with ease.Alexis R.Read the full review
  • I love that there is virtually, even if our few field techs don't have internet.Verified ReviewerRead the full review

Cons

  • Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint.Alexis R.Read the full review
  • There are a lot of forms to fill out to get the software running correctly. 6 months in and we still are battling some bugs.Marcus B.Read the full review
  • I strongly dislike that FSL's "Out of the Box" and extremely generic.Jay C.Read the full review
95%
recommended this to a friend or a colleague

3 reviewers had the following to say about Salesforce Field Service's pricing:

Anonymous

User really enjoying the Lightning Experience

Used daily for less than 6 months
Reviewed 2019-04-18
Review Source: Capterra

Really love using it. I work from home and my team is all remote. It really keeps things straight when we are dealing with hundreds of potential clients

Pros
I really like the Outlook plug in, it makes it so much easier to track emails to the client's profile.

Cons
It's great for big companies that can afford it. I'm not sure a small business with smaller scale would benefit considering the cost

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Anonymous

Must have for field techs- no downtime

Used daily for 6-12 months
Reviewed 2019-08-05
Review Source: Capterra

I feel that it has helped us fix customer's issues more efficiently when we can connect with our field techs quickly, and inform them of any last minute scheduling changes via the app.

Pros
I love that there is virtually, even if our few field techs don't have internet. They can still access their schedules, see what vans/equipment is available, and we can also refer or send them articles ("manuals" ) to help them on jobs.

Cons
We are enjoying this software. Well, really used more as a mobile app by our few field techs, as our company still is small scale. I would also make this slightly cheaper.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Venkanna S.

One-Step solution

Used daily for 6-12 months
Reviewed 2021-07-03
Review Source: Capterra

Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues. This is the one step solution for all the problems for any kind of organization. I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also

Pros
I like many features in this app. 1. The first thing I want to address here is about its security. This app carries customer data base which is confidential and we can trust this app very much. 2. We can follow-up very efficiently. Set up reminders and even we can send quotations, we can manage every activity in this app 3. Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.

Cons
To me this is the perfect app and I don't have any complaints regarding this app .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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