Fiix Pricing

Work orders are easy to generate and scheduled maintenance setup is straightforward. Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM. Reports are customizable with the upper-tier account. Inventory management is quick and easy when the system is used on a tablet or smart device. The mobile app is easy to set up and use. Permissions for highly customizable for user groups.

Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information. Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors. The report writer uses SQL code, but all of the SQL functions are not available in the interface. WO review and approval from technician to engineer to management is not automated.

I like the inventory and cost tracking features, work order history and equipment information features. I love being able to store relevant documents or photos right with the asset that they belong with

I would like to see integrations with more suppliers, such as amazon business, mcmaster carr, or even the ability to integrate with other more local suppliers

I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest.

There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ). Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses.

1. The work order management and completion history has been most impactful to our day to day operations. Since we have had the system for 5+ years now we have a really nice history of work orders completed against individual assets that help aid in the troubleshooting process from time to time. 2. Our maintenance group overall is also on the older end of the spectrum so the ease of use has been nice for those guys. 3. Customer support has been a 10/10 anytime we have had a question or needed help. 4. This was the first CMMS really utilized by the company, there was much integration past the data input it took to generate assets. That process was quite simple. Past that we do not have an ERP system to integrate with at this time.

I will preface this by saying that we pay for the cheapest level of subscription. But it would be nice to have the ability to customize some of the reports or build my own. When viewing work order history under the "Log" tab of an asset, it would be nice to be able to separate corrective work order history versus PM work orders just because the PM's are the majority of work orders completed.

Ease of use. It is quite easy to learn how to use. Many useful features learning to use more all the time.

It is glitchy, I have to reload the program quite often because buttons disappear. The sort on any of the sheets uses the left hand value to sort, for example 9900 would come before 10001. When exporting to excel it only does one page at a time and if I have 500 items I have to export 5x and stich the sheets together. For Work orders submitted by a guest the work order sheet shows them as a guest and does not identify them by their email address. When sending out an email (PO for example) it does not show up in the sent box or in my outlook sent items. So I am not sure if the email was actually sent. Not easy to use for unplanned down time. Cannot notify the runners of jobs that need to be done immediately.

Fiix is very user friendly. All the tools you need are at the touch of your fingers for a very reasonable price!

There is always room for improvement. Fiix should implement the ability to associate a work order with more then one asset. I would say that it would be even more beneficial to add a specific asset to a labor task. I think this functionality has been overlooked, often a work order pertains to more then one specific piece of equipment. For example; if I have a monthly filter check on my electrical cabinets...

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Maintenance Management features were easy to setup and customize for our situation. This allows us to easily track and maintain our Scheduled Maintenance and Emergency Maintenance.

There is nothing I dislike about this software, really.

On top of all the building maintenance that gets tracked, it helps with our fleet of vehicles. It allows me to track all of the vehicle repairs with a complete history of parts and costs, and all the information is at your fingertips. Fiix will also let you run reports that will sum all the information on one report. There are many options that I don't use but as time goes on I know they're there if needed.

I have no real complaints at this time, It seems that the developers are always trying to improve the software and as long as the price doesn't keep going up, I'll stay happy.

Ability to track parts used; assist in balancing work load among staff members; notification of status changes; reports

I find the mobile app a little confusing; may have too many comments fields. User sometimes is not sure where to put comments - doesn't appear to line up with online system.

The interface is easy to pick up for new employees. The overall use of the browser portion, is easy to use. It allows us things we never thought of after about 4 years. It will give you data you never had before.

The new app is terrible. I keep the old app loaded on my tech's tablets. It's not geared toward all types of uses. It's geared toward one type of use. The web browser portion is perfect. And that is what the app should be, just a scaled down mobile version of that. The price is also a bit rich for what we use. I wish it was a bit more ala-cart based. Pay for the features you use.

Very easy to use which allows people with low software skills learn quick and be part of your Work Order system and data entry.

For the hour meter reading entry feature, it would be great if you could see the previews entry on the equipment and prevent the wrong (lower meter reading) value to be entered as the hour meters reading can only and not decrease.

Excellent for asset management and scheduling tasks.

Inconsistent printing between browsers. If i use Firefox or IE to access the web portal and print off work orders the text is misaligned.

cloud based software becomes available anywhere at any time. No need to own personal servers.

Create routines is not easy neither 100% open to standard user.

Great value for the money. Cloud based so there are no hardware expenses. iPhone and Android applications make clearing work orders easy. Very reliable - it's never not worked. We use the product to create preventive maintenance work orders to ensure the reliability of the city public safety radio system. The facilities include AC units, UPSs, and various types of RF equipment that need to be regularly inspected or tested. It's the perfect product for this purpose.

It can be a bit complicated - some of which is simply due to it being browser/cloud based rather than a stand-alone application.

Easy to use. tracking of the assets. capturing all data

The parts inventory of it needs some work. When i order items i like to separate quantity for different cost centers and jobs for better tracking

The software has so many options to keep track of everything from maintenance work orders to the cost associated with projects. The ease of using Fiix makes it seamless in integrating new assets and adds value because of the time saved with everything at your fingertips.

Not too much. The time it takes to initially enter all assets and machinery etc... Once that is complete though it is very user friendly.

Thank you for your review Dave. We're glad you ditched your old system and are now saving time and passing audits with Fiix. This is music to our ears.

I find fiix does exactly what we need it to. We mostly use it as a work order generator. Desktop dashboard is awesome. I can put the information at my fingertips that I need.

The app. I don't find it as useful as I thought. As a supervisor I would like to see all my staffs work order on my phone but can't. Reporting isn't the easiest if you want something other than the reports given to you by fiix. I have come to understand how to generate my own reports but I find it difficult and I have a pretty good computer based knowledge.

What I like most about the Fiix software is the elimination of paper records of maintenance issues/repairs

What I like least is: 1)the inability to get phone support without upgrading the service. 2)the inability to customize the cost of the software based on needs...meaning, we use the software for it's most basic components, not for inventory, parts ordering, etc. 3)the nightmare setup procedure of creating all the CSV files.

It's familiarity and it flows like a microsoft program, big help when leaning a new program.

I don't really have anything much negative to say. Maybe it cost a bit much to add users, my company is pretty frugal so it can be like pulling teeth at times.

Hi Marc, thank you for your review. We're happy to hear that you find Fiix easier to use than your previous program, and you were able to familiarize yourself with Fiix quickly!

Fiix, has been a great platform for our team to start building a true maintenance program. It has all the features we want and need to perform like some of the biggest maintenance departments out there. It saves our team time in the field and prevents communication errors and duplicate work. Fiix has quickly paid for it self.

It would be great if the staff at Fiix would offer a complete walk through training. It took us a while to find out how to use some of the features and a better introduction process and re-training opportunities would be ideal.

- Quick to get onboarded - Excellent professional services team, but also user-friendly UI allowing self-onboarding - Quick support, dedicated account manager - Big on seeking customer feedback, and implementing feedback in product roadmap

- Mainly small UI nuances or consistency in options for similar screens. This may be sorting or selection options - Cost is on the higher end of the mid-tier. If you do not use all of the features the value is questionable.

The Dashboard, I like its functionality. It adds a lot of value to its users.

Being able to capture Overtime. Being able to sign off Jobs on the mobile App (two sign off's) Being able to add inactive staff to works orders on the App Being able to assign budgets to Users Being able to add more classifications to inventory cycles

Ease of use. Mobile application (iOS/Android). Uptime. Development.

Helpdesk features need improvement. Change packages in order to increase pricing.

Scheduled Maintenance very helpful to remind the maintenance activity and guide with specific tasks, but Nested PM only use one integer multiply. So, another scheduled maintenance should be created. Low Stock notification help us also to maintain our stock.

Spareparts can not moving into another store location. It becomes to multiple location and can not delete the initial location. Parts have possibilities to move. Using Profesional which can create customize report, for me, it difficult to configure/create the report.