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Fiix

The easiest way to plan, track, and optimize maintenance.

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Fiix Pricing

Pricing overview

Value for money rating

4.4

/5

544

Price starts from

45

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

Basic: $45 per user, per month.
Professional: $75 per user, per month.
Enterprise: Custom pricing.

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What users say

Love it has proved useful and saved money in labor hours.

CR

Clint R.

Fiix is a cloud-based CMMS software that is relatively easy to implement, where you get a good value for money.

AR

Anonymous Reviewer

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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14 months into FIIX use

Reviewed 2 years ago

Overall experience, we received a product we could quickly and easily fill but then with further review most of that info needs to change and be improved. Once again I think the software needs a bit more standard structure for initial asset inputs. I think an onsite installer with more practical manufacturing environment would have also helped. One example, we were told to set each PM completion time to 10% of PM frequency which is basically impossible in our field. A Monthly PM only allows 3 days to complete when all Maintenance teams would expect to be compliant to complete PM at anytime within the 30 days in each month.

Pros

The open architecture and ease of adding assets and PMs

Cons

The same as what we originally liked. The open architecture allows users to create assets without much of the info needed within a PM system. Asset creation should be more structured and then allow additional inputs for special info but asset should require info about model serial number purchase and current cost. Since we began the entries without this info, I can add it later but info won't be standard for all assets unless I remove each and add back once I determine all info needed for each. It was nice not to need this info in beginning but makes the product I have less useful that it would have been if we were forced to add this standard information from the begining

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good value for the pricing.

Reviewed 2 years ago

Billing and subscription service has been easy to navigate. If an issue cannot be resolved quickly , Fiix has been helpful to find a work-around. In general, Fiix is slow to respond to customer service requests and feature additions.

Pros

Work orders are easy to generate and scheduled maintenance setup is straightforward. Nested PMs and event triggers are great for "if-then" scenarios where more work is required based on the results of a regular PM. Reports are customizable with the upper-tier account. Inventory management is quick and easy when the system is used on a tablet or smart device. The mobile app is easy to set up and use. Permissions for highly customizable for user groups.

Cons

Asset codes and model number are not visible on the asset list; The user has to view the asset to see the information. Only a Grainger account can be linked for inventory lookup. Most inventory cannot be populated automatically by part number. However, in Fiix's defense, it may be difficult to get permission from vendors. The report writer uses SQL code, but all of the SQL functions are not available in the interface. WO review and approval from technician to engineer to management is not automated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great way to track essential information in an age where large volumes of data need tracked.

Reviewed 2 years ago

I cant even begin to guess how much paper Fiix has saved me. It has allowed me to keep a much closer eye on equipment maintenance and best of all, things actually get recorded that they were completed. Excellent!

Pros

I like the inventory and cost tracking features, work order history and equipment information features. I love being able to store relevant documents or photos right with the asset that they belong with

Cons

I would like to see integrations with more suppliers, such as amazon business, mcmaster carr, or even the ability to integrate with other more local suppliers

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This will carry us through scaling up

Reviewed 2 years ago

I generally love the platform and its capacity/depth for our assets. This will likely be moved over into our other departments (Machinery, Construction) as I finish developing and implementing this for our HVAC PM department.

Pros

I love the cross-integration between my field technicians, accounting, and warehousing. My equipment has all of the attached parts information that relates back to my warehouse as we consume materials and notifies my accounting and warehousing teams when we're below our required threshold. This is incredible software, it's able to keep all of our invoicing together and associate it with a track record of each part's purchasing history and cost over time. Very excited to use this to its fullest.

Cons

There are some things that would be nice for the initialization phase of creating all of the assets, namely that "save and create another" asset should carry over much of the prior item's data. For those of us without a csv to upload into Fiix, it seems easiest to go through each plant by asset type, so much of the data stays the same from asset to asset, until that type is finished. Often times, I ended up going back through to double check my new assets before moving on to creating the next new type of asset (i.e. AHU to RTU to MAU, etc. ). Also, it would be nice to have a standard daily report that can include a technician's work from the day, including the actual photos uploaded by them, and have it sent to a set list of email addresses.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Estron Chemcial CMMS Review

Reviewed 2 years ago

We have definitely developed a better preventative maintenance plan from data acquired through this CMMS. Although we don't utilize the asset downtime tracker through this system, production has definitely seen an improvement in equipment downtime over the last several years. We love the value of the system when you factor the systems capabilities, our level of utilization, and subscription price.

Pros

1. The work order management and completion history has been most impactful to our day to day operations. Since we have had the system for 5+ years now we have a really nice history of work orders completed against individual assets that help aid in the troubleshooting process from time to time. 2. Our maintenance group overall is also on the older end of the spectrum so the ease of use has been nice for those guys. 3. Customer support has been a 10/10 anytime we have had a question or needed help. 4. This was the first CMMS really utilized by the company, there was much integration past the data input it took to generate assets. That process was quite simple. Past that we do not have an ERP system to integrate with at this time.

Cons

I will preface this by saying that we pay for the cheapest level of subscription. But it would be nice to have the ability to customize some of the reports or build my own. When viewing work order history under the "Log" tab of an asset, it would be nice to be able to separate corrective work order history versus PM work orders just because the PM's are the majority of work orders completed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Product Review

Reviewed 3 years ago

It has helped our shop stay on top of jobs and allowed us to export WO's to management so they can chose the priority of what they would like jobs done in. Scheduled maintenance is now easy to manage. As with any CMMS system it does not run itself and needs dedicated man hours to manage it. There is no way to get away from that. However, if you spend the time you are rewarded with great data.

Pros

Ease of use. It is quite easy to learn how to use. Many useful features learning to use more all the time.

Cons

It is glitchy, I have to reload the program quite often because buttons disappear. The sort on any of the sheets uses the left hand value to sort, for example 9900 would come before 10001. When exporting to excel it only does one page at a time and if I have 500 items I have to export 5x and stich the sheets together. For Work orders submitted by a guest the work order sheet shows them as a guest and does not identify them by their email address. When sending out an email (PO for example) it does not show up in the sent box or in my outlook sent items. So I am not sure if the email was actually sent. Not easy to use for unplanned down time. Cannot notify the runners of jobs that need to be done immediately.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great quality for the price, but still room for improvement

Reviewed 3 years ago

Previously we used Microsoft outlooks calendar feature to organize our maintenance scheduling. This has greatly improved our planning capabilities.

Pros

Fiix is very user friendly. All the tools you need are at the touch of your fingers for a very reasonable price!

Cons

There is always room for improvement. Fiix should implement the ability to associate a work order with more then one asset. I would say that it would be even more beneficial to add a specific asset to a labor task. I think this functionality has been overlooked, often a work order pertains to more then one specific piece of equipment. For example; if I have a monthly filter check on my electrical cabinets...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our Fiix Implementation Has Been Excellent

Reviewed 2 years ago

I tested several web-based MMS applications before I decided to buy and implement Fiix. The great thing about Fiix software is it allowed us to easily create and track Work Orders, defined all Scheduled Maintenance for all equipment in the Power Plant and Schedule it within the Maintenance Management System. This is gives us the ability to have all maintenance tasks scheduled automatically according...

Pros

Maintenance Management features were easy to setup and customize for our situation. This allows us to easily track and maintain our Scheduled Maintenance and Emergency Maintenance.

Cons

There is nothing I dislike about this software, really.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Maintenance Program

Reviewed 2 years ago
Pros

On top of all the building maintenance that gets tracked, it helps with our fleet of vehicles. It allows me to track all of the vehicle repairs with a complete history of parts and costs, and all the information is at your fingertips. Fiix will also let you run reports that will sum all the information on one report. There are many options that I don't use but as time goes on I know they're there if needed.

Cons

I have no real complaints at this time, It seems that the developers are always trying to improve the software and as long as the price doesn't keep going up, I'll stay happy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best solution around

Reviewed 6 years ago

We have been using the software for a few years now. Prior to using MA CMMS we had a paper based system. Our business had grown to the point it was no longer possible to sufficiently manage the workflow manually. In looking for solutions we found MA CMMS. After a test drive of the system, we were very pleased with the functionality it offered and its ease of use. The system allows us to better...

Pros

Ability to track parts used; assist in balancing work load among staff members; notification of status changes; reports

Cons

I find the mobile app a little confusing; may have too many comments fields. User sometimes is not sure where to put comments - doesn't appear to line up with online system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Perfect for us.

Reviewed a year ago

It's a bit pricy. And for a smaller company it can be a tough hurdle to get over. But it is worth it. The software is very powerful. And the data/info you get is great. Even in our small operation (36 employees) it has proven very valuable even passed the maintenance aspect! Id recommend it to anyone. Just because the app portion doesn't work good for us. Doesn't mean it won't work for someone else.

Pros

The interface is easy to pick up for new employees. The overall use of the browser portion, is easy to use. It allows us things we never thought of after about 4 years. It will give you data you never had before.

Cons

The new app is terrible. I keep the old app loaded on my tech's tablets. It's not geared toward all types of uses. It's geared toward one type of use. The web browser portion is perfect. And that is what the app should be, just a scaled down mobile version of that. The price is also a bit rich for what we use. I wish it was a bit more ala-cart based. Pay for the features you use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing CMMS and customer service for the price you pay.

Reviewed 2 years ago

Fiix is an amazing Software, very easy to use, a lot of useful features and data import/export capability which allows you to perform different analysis. Customer service is excellent. They really value your feedback and is considered to improve the software for future version releases.

Pros

Very easy to use which allows people with low software skills learn quick and be part of your Work Order system and data entry.

Cons

For the hour meter reading entry feature, it would be great if you could see the previews entry on the equipment and prevent the wrong (lower meter reading) value to be entered as the hour meters reading can only and not decrease.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to set up

Reviewed 2 years ago

We use only a small portion of the software's capabilities. Does an excellent job for the cost.

Pros

Excellent for asset management and scheduling tasks.

Cons

Inconsistent printing between browsers. If i use Firefox or IE to access the web portal and print off work orders the text is misaligned.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Value for the money

Reviewed 2 years ago

Good experience and highly implemented in the company.

Pros

cloud based software becomes available anywhere at any time. No need to own personal servers.

Cons

Create routines is not easy neither 100% open to standard user.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Outstanding value. Gives us the capabilities we need.

Reviewed 4 years ago

Regular preventive maintenance is what has given us 100% up time over the past 12 months. Fiix (formerly Maintenance Assistant) is key to ensuring all preventive maintenance tasks are performed regularly.

Pros

Great value for the money. Cloud based so there are no hardware expenses. iPhone and Android applications make clearing work orders easy. Very reliable - it's never not worked. We use the product to create preventive maintenance work orders to ensure the reliability of the city public safety radio system. The facilities include AC units, UPSs, and various types of RF equipment that need to be regularly inspected or tested. It's the perfect product for this purpose.

Cons

It can be a bit complicated - some of which is simply due to it being browser/cloud based rather than a stand-alone application.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great software for any size of organization

Reviewed 2 years ago

everything is easy to use. I have used many systems over the yeras and this has been the easiest so far. I demo 4 different ones and we picked this system. Had a paper work order system so inputting data took time.

Pros

Easy to use. tracking of the assets. capturing all data

Cons

The parts inventory of it needs some work. When i order items i like to separate quantity for different cost centers and jobs for better tracking

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best CMMS systems

Reviewed 2 years ago

Having the ability to have all information in one database is extremely important for our company during our audits. This product is very good.

Pros

The software has so many options to keep track of everything from maintenance work orders to the cost associated with projects. The ease of using Fiix makes it seamless in integrating new assets and adds value because of the time saved with everything at your fingertips.

Cons

Not too much. The time it takes to initially enter all assets and machinery etc... Once that is complete though it is very user friendly.

Vendor response

Thank you for your review Dave. We're glad you ditched your old system and are now saving time and passing audits with Fiix. This is music to our ears.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 2 years ago

Fiix is a great value for the money and does exactly what I need it to.

Pros

I find fiix does exactly what we need it to. We mostly use it as a work order generator. Desktop dashboard is awesome. I can put the information at my fingertips that I need.

Cons

The app. I don't find it as useful as I thought. As a supervisor I would like to see all my staffs work order on my phone but can't. Reporting isn't the easiest if you want something other than the reports given to you by fiix. I have come to understand how to generate my own reports but I find it difficult and I have a pretty good computer based knowledge.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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OK for our needs

Reviewed 2 years ago

I feel like we pay too much for using so little of the software, but I am not willing to go through the setup process with another software.

Pros

What I like most about the Fiix software is the elimination of paper records of maintenance issues/repairs

Cons

What I like least is: 1)the inability to get phone support without upgrading the service. 2)the inability to customize the cost of the software based on needs...meaning, we use the software for it's most basic components, not for inventory, parts ordering, etc. 3)the nightmare setup procedure of creating all the CSV files.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Fiix in a nut shell

Reviewed 2 years ago

I was use to working with SAP which is quite cumbersome at times however with Fiix use is more natural as if it's a microsoft program that most people are use to. It helps with some of the frustrations I was use to dealing with.

Pros

It's familiarity and it flows like a microsoft program, big help when leaning a new program.

Cons

I don't really have anything much negative to say. Maybe it cost a bit much to add users, my company is pretty frugal so it can be like pulling teeth at times.

Vendor response

Hi Marc, thank you for your review. We're happy to hear that you find Fiix easier to use than your previous program, and you were able to familiarize yourself with Fiix quickly!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fiix- the affordable Maintenance Software Solution

Reviewed 4 years ago

Our maintenance, safety, and security supervisory staff has grown by 300% in the last 5 years. From 1.5 FTE overseeing several hundred staff members and 20 locations and now nearly 1000 staff members and 40 locations. Fiix is what keeps our team on the same page even when we are running in so many different directions on a daily basis. Fiix is becoming the back bone of our departments and is helping us support our sales and ops teams in a way we just could not have done before.

Pros

Fiix, has been a great platform for our team to start building a true maintenance program. It has all the features we want and need to perform like some of the biggest maintenance departments out there. It saves our team time in the field and prevents communication errors and duplicate work. Fiix has quickly paid for it self.

Cons

It would be great if the staff at Fiix would offer a complete walk through training. It took us a while to find out how to use some of the features and a better introduction process and re-training opportunities would be ideal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent Team, Solid Product

Reviewed 2 years ago

Overall our relationship with Fiix has been a success with the application really helping us reduce the administrative overhead of managing our maintenance program.

Pros

- Quick to get onboarded - Excellent professional services team, but also user-friendly UI allowing self-onboarding - Quick support, dedicated account manager - Big on seeking customer feedback, and implementing feedback in product roadmap

Cons

- Mainly small UI nuances or consistency in options for similar screens. This may be sorting or selection options - Cost is on the higher end of the mid-tier. If you do not use all of the features the value is questionable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Maintenance Software made easier!!

Reviewed 2 years ago

FIIX is a great product which is easy to use.

Pros

The Dashboard, I like its functionality. It adds a lot of value to its users.

Cons

Being able to capture Overtime. Being able to sign off Jobs on the mobile App (two sign off's) Being able to add inactive staff to works orders on the App Being able to assign budgets to Users Being able to add more classifications to inventory cycles

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Maintenance in our hands

Reviewed 5 years ago

This tool is essential when it comes to our core business support and we are using it in different areas. Helpdesk tool helps us connect to our internal customers. Equipment and buildings data are kept as an information for maintenance personnel and contracted services in order to better plan and execute work orders. Reminders are set for periodical maintenance and inspection actions that help plan and development of good preventive and prediction maintenance plan. In addition, we use the application for cost tracking and also budgeting expenses.

Pros

Ease of use. Mobile application (iOS/Android). Uptime. Development.

Cons

Helpdesk features need improvement. Change packages in order to increase pricing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fiix Features

Reviewed 2 years ago
Pros

Scheduled Maintenance very helpful to remind the maintenance activity and guide with specific tasks, but Nested PM only use one integer multiply. So, another scheduled maintenance should be created. Low Stock notification help us also to maintain our stock.

Cons

Spareparts can not moving into another store location. It becomes to multiple location and can not delete the initial location. Parts have possibilities to move. Using Profesional which can create customize report, for me, it difficult to configure/create the report.