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ShipHero
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multi-channel inventory & warehouse management software
Table of Contents
ShipHero - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
ShipHero overview
What is ShipHero?
ShipHero is a cloud-based multi-channel inventory and warehouse management solution aimed at merchants and Third-Party Logistics (3PL) providers. The software offers tools for managing orders, inventory, barcoding, batch picking, shipping, returns, and more. ShipHero automatically syncs inventory across multiple eCommerce stores, such as Amazon, eBay, Shopify, BigCommerce, Walmart, and Etsy. All inventory changes are tracked, including receiving, fulfilled orders, restocked returns, cycle counts, and manual updates. Barcodes for products, totes, boxes, and locations can be created, managed, printed, and scanned, and ShipHero automatically determines optimal picking routes to streamline the pick & pack process. Integrations with multiple shipping providers ensures that users can find the cheapest shipping options and share tracking information with customers.
Key benefits of using ShipHero
Starting price
Pros & Cons
Responsiveness
Oversight
Stockkeeping
ShipHero’s user interface
ShipHero pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.1
Ease of use
4.3
Customer support
4.0
Reviews sentiment
What do users say about ShipHero?
Reviewers feel ShipHero streamlines shipping and order management, with many highlighting its integration with major carriers, efficient barcode scanning, and ease of use for both new and experienced staff. They find the real-time inventory tracking and syncing with platforms like Shopify helpful, and say it reduces errors and saves time in fulfillment processes. Some mention the system is effective for managing multiple sales channels and provides good visibility into orders and inventory.
Users report customer support is generally responsive and knowledgeable, especially during onboarding, but they experience slow response times and inconsistent service quality. They note occasional bugs, UI challenges, and issues with inventory accuracy or delayed shipments.
Select to learn more
Who uses ShipHero?
Based on 86 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ShipHero's key features
Most critical features, based on insights from ShipHero users:
All ShipHero features
Features rating:
ShipHero awards
ShipHero alternatives
ShipHero
Starting from
No pricing info
ShipMonk
Starting from
No pricing info
Propago
Starting from
499
Per month
SkuVault Core
Starting from
No pricing info
ShipHero pricing
Pricing plans
Pricing details:
ShipHero WMS for Brands
No pricing info
Features included:
- Automation Rules
- Barcoding Order Upload
- Rate Shopper
- Lot & Expiration
- Warehouse Routing
- Setup and Training
- 24/7/365 Support
ShipHero WMS for 3PLs
No pricing info
Features included:
- All Standard Features
- Sandbox Account
- Contract Options
- 3PL Billing
- Marketplace Listing
- Customer Portal
ShipHero Enterprise WMS
No pricing info
Features included:
- All Standard Features
- Increase API Rate
- Sandbox Account
- Contract Options
- Dedicated CSM
User opinions about ShipHero price and value
Value for money rating:
To see what individual users think of ShipHero's price and value, check out the review snippets below.
Emily S.
CEO
Mahesh K.
Accountant
ShipHero integrations (47)
Integrations rated by users
We looked at 86 user reviews to identify which products are mentioned as ShipHero integrations and how users feel about them.
Integration rating: 4.7 (3)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
ShipHero customer support
What do users say about ShipHero customer support?
Customer support rating:
We analyzed 31 verified user reviews to identify positive and negative aspects of ShipHero customer support.
Widely noted by reviewers, ShipHero's customer support team is responsive, knowledgeable, and helpful throughout onboarding and daily use.
A large number of users appreciate the live chat feature, making it easy to get quick assistance directly within the app.
A minority of users report slow response times, lack of 24/7 support, and inconsistent follow-up or helpfulness from the support team.
Support options
Training options
To see what individual users say about ShipHero's customer support, check out the review snippets below.
“We had our onboarding contact and she was super helpful, responsive, and just an all-around great person to work with, especially fielding all the random and sometimes convoluted questions.”
Jacob R.
Warehouse Manager
“The customer service is always very helpful and quick because of their chat feature.”
Veronica C.
Office Manager
“Support responsiveness and quality has gone downhill in the last few months”
Xanthe J.
Project Manager
ShipHero FAQs
ShipHero has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of ShipHero?
ShipHero has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does ShipHero support?
ShipHero supports the following languages:
English
Q. Does ShipHero support mobile devices?
ShipHero supports the following devices:
iPad, iPhone
Q. Does ShipHero offer an API?
Yes, ShipHero has an API available for use.
Q. What other apps does ShipHero integrate with?
ShipHero integrates with the following applications:
Shopify Plus, Make, Adobe Commerce, WooCommerce, Order Desk, Sendcloud, SPS Commerce, FedEx Ship Manager, Inventory Planner, NetSuite, Flxpoint, Brightpearl, Klaviyo, 6 River Systems, Pipe17, Xero, Shippo, Segmail, BigCommerce, Shopify
Q. What level of support does ShipHero offer?
ShipHero offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat
