SnapFulfil WMS Features

The software is really easy to use. Also, this review is not ideal... The only thing I like about snap is that the interface is user friendly.

There are a lot of limitations to this software. Every time that we want something changed is a massive ordeal getting customer service to figure out how to do it. Most of the time I have to tell them exactly what is needed. They put the work on us instead of figuring these things out for us. They are pretty expensive and I would like customer service to be more knowledgable. Every time I call I often get a new person to our account and its very frustrating.

The product compares well to better known, far pricier systems but moreover there is a core of strong people at Snap in the UK with the right mix of creativity, initiative and intelligence married with a focus on customer requirements. This makes changes and development a constructive exercise even if the costs of development ultimately prohibit the implementation. Additionally the SAAS structure meant the normal barrier of implementation costs, and scaling to new facilities is more palatable

There are some curious limitations to mobile printing solutions that we haven't been able to overcome and the fixation on STU/LPNs is a common WMS feature that becomes an issue for anyone not looking to move FPs at all. The downside of shared learnings making their way into general release is the competition learning from your invention....but that's a two way stream.

Overall Snap is a user friendly system that is simple to use and more importantly easy to train. Our complex warehousing setup meant that prior to Snap training pickers was a long task that required specialized knowledge of each department area. Snapfulfil allowed us to simplify this picking process to that everyone can pick orders in each department. It has successfully intregated with our aged ERP system as well as our selling websites.

The Dashboard is the section of the software that I like least. Is seems to display lots of information but you can't drill down into it. It only give you an overview.

Thanks for your review Neil!

That there is no need to manually conduct inventory counts / audit

There appears to be bugs that occur and the system freezes or requires a reboot to move forward.

Thank you for your review Rob! We appreciate your business!

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The Snapfulfil team is a cut above the rest. They asked the right questions from the beginning to get a great sense of the challenges we faced before suggesting their system as a fit. The team came onsite and did a great analysis, and once we locked into them as a choice, we were up and shipping packages in less than 2 months. Their API is easy to use and easy to interface with. Also, our teams were able to connect to it easily and begin integrating and testing early in the process.

The largest issue we've faced is around internet connectivity. It's less a factor of the product or vendor and truly a limitation of the physical space we inhabit. Nevertheless, it causes the system to be inoperable when down.

Snapfulfil was extremely flexible in building our platform perfectly to align with our company's needs and existing infrastructure. And despite a relatively modest Go-Live, Snapfulfil has allowed us to scale easily and without sacrificing accuracy of efficacy. It's exceptionally easy to use/teach and allows the warehouse staff to work autonomously without relying on the continued direction from management.

As with any custom software, there are occasional bugs that arise. Luckily, the support staff can always be reached immediately and are ready to assist in a timely manner.

Thank you for that wonderful review Sam! We really enjoy working with the team at Watch Gang!

Snapfulfil is a great solution for our operation because of its reliability, flexibility and ease of use. It's simple to train new users and we have the ability to change rules to suit our needs as our operation grows. This flexibility allowed us to expand from serving our own customers to serving the customers of hundreds of retailers after our acquisition by Phillips Pet Food. Also, the management team is incredibly knowledgeable and accessible.

Support hours do not cover a big chunk of our operating time and 24x7 support, which would only be used in case of emergency, costs extra. Certain changes that seem to be very simple wind up taking a lot long than expected or are not possible because of how the database and rules are set up.

There were many features that go in depth to help operational improvement and statistics. There was a slight learning curve and being able to utilize all features correctly. This is the first time our company has used this type of software and has been very useful, especially with inventory management.

There's some features that could be slightly improved like mass selection on products, orders, etc. Too many subcategories, but that could probably be fixed to be made simpler.

Thank you for your review Luis! We have enjoyed working with your team!

The software allows you to look at all aspects of the operation in as close to real time as possible. You can easily query results based on the search features and export the data.

It seems like there could be more built in logic options for some different aspects of the software. For example, a lot of the picking changes I have inquired about require custom modification.

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It is easy to use and the people using seam to be fine with it. Not too many issues but the issue we do have seem to repeat often

Inventory tracking I would like the ability to track inventory transaction and reason for adjustments in and out of the system

Ease of use and the quick response for customer service

Ability for mobile printing capabilities...probably will come with updates, I would guess