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Tripleseat

#1 Guest and Event Management Software for Hospitality

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Tripleseat Reviews - Page 4

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495 reviews

Recommended

KM
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Kari M.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I couldn't imagine handling our volume of events without Gather, it's a game changer!

Reviewed 6 years ago
Pros

My favorite part of Gather is the centralized source of information. The entire team has access to communication with the client. The client has up to date access to menus, details, and financials. The team can communicate within each event. The leads form, booking templates, email templates, and generated documents look sharp and make my job a million times easier. There are so many new features since we began with Gather in 2014 and it just keeps getting better.

Cons

The one thing that would be nice is to have a backlog of changes on proposals. Sometimes things get changed accidentally or the client wants to go back to a previous version proposal and I can't access it.

JH
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Jessica H.

Food & Beverages, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Analyitical Software, Could Use Improvements

Reviewed 4 years ago
Pros

I love how analytical and in depth Tripleseat is! It is so helpful for keeping track of our records. I have used two other event planning softwares and Tripleseat has been my favorite so far because of this reason.

Cons

There is no mobile app for Tripleseat, which is very important for event users in the industry. We can look on the browser version, but it is not as user friendly. I also dislike the thread in which all emails are sent from and to clients, mainly because of the long email domain that typically causes our emails to go into spam, but also because we've had issues with sending an internal email to the client, even when we deleted the client email from receiving the reply.