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Hubstaff Logo

One app for time tracking and productivity metrics.

Last updated: October 2024

Hubstaff Reviews

Overall rating

4.6

/5

1.4K

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.65/10

Reviews by rating

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Pros and cons

Online time sheets specifically have been useful and easy to use. I absolutely love it and has saved time and money for my company.
The ease of use and wonderful customer service. I like this as an alternative to our prior platform am as well as our contractors prefer it.
We were able to see when employees were on site and when they were remote, which is a great advantage during the pandemic.
Sometimes projects are abandoned in middle stages, which is really frustrating for the professional involved in the project.
System crash issues while user time sheet logins. Downloading errors in reports.
It removes the collaboration of the basecamp app. It is having a difference in time calculation of candidate and admin (as received multiple complaints from the team).
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1,499 reviews

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CB
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Christopher B.

CEO

Marketing and Advertising, 1-10 employees

Review source

Overall Rating

Hubstaff Review: Save Yourself Time & Money!

Reviewed 18 days ago

Transcript

Chris: Hi, I'm Chris, and I have a marketing agency that has approximately 20 team members, and I rate Hubstaff five out of five stars. So before, what I would do would be I would track time for my team within our project management software and then audit the work that was being done manually and pay them manually using an international payment method, which was very time-consumptive. I went ahead and went with Hubstaff because it was a product that was recommended to me by other marketing agency owners that were successfully using it to manage their international virtual teams to automate more of the monitoring process of like what people are doing at their workstations, what they're working on, what sites they're visiting. So for monitoring productivity mostly and then also for automation of payment methods. I would say that getting started with Hubstaff is pretty easy because Hubstaff has a very helpful support team, but also, most importantly, they had an introduction sequence of training videos that were very short, easy to follow, and oriented me to the software right away. For anybody else that has a virtual team or has people working for them virtually, especially overseas, managing productivity is very difficult, and having a good, reliable solution that can help you monitor people's work as far as what they're actually doing when they're billing work for you is highly, highly important to keep people accountable. And then in addition to that, being able to automate international payments is something that takes a whole lot of extra time and work off of your plate. So those are the reasons I would definitely recommend Hubstaff.

JL
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Jen L.

Brand Message and Content Strategist

Marketing and Advertising, 1-10 employees

Review source

Overall Rating

The ONE software you need to track your remote staff

Reviewed 4 years ago

Transcript

Jen: My name is Jen, I'm an online business coach, and I give Hubstaff a five out of five. Before choosing Hubstaff, my staff was using Excel or reporting in via email. I could never see what they were doing. So I really needed a product that would let me track what they were doing and be able to see what they were doing so that our communication could be smoother. And then we could just, I could really trust what they were working on every day I chose Hubstaff because it was really easy to use. My VA's could log in via my LastPass account. they never had to see any information frOM me. I could screen capture what they were doing every 10 minutes. It also shows me how active they are, when they are active. And then it lets me just integrate payment right into the software. So everything was super easy. The thing that sold me was when I had questions, I immediately got answers from the team, and I knew that if I had any struggle that they would be there for me. It was super easy to onboard my staff. I mean, my staff are all tech people anyway, but they immediately knew how to use it. Sharing passwords was really easy. Setting it up was super easy, adding in more people as my business grew was super easy. It was simple. It was easy. It was direct. And again, if I needed any help, the team, the Hubstaff team was there. They always respond to my questions right in their chat. It was super easy. If you are considering Hubstaff and you're thinking, is this something I want to pay for? Is this something that I'm going to use? Am I going to waste my time? I promise you, the money that you spend on this software is completely worth your time, because you will stop worrying about overpaying people. Stop worrying about what they're doing. You'll be able to see everything. It's a way to communicate. It's a way to easily pay your people. You'll save so much time and energy. So worrying about the cost is a waste of your time. Buy it, use it, you get the help you need. And it's really easy for any team to use.

JH
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Joe H.

Construction, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hubstaff is great to work with

Reviewed 4 months ago

Hubstaff has streamlined our time tracking and continues to be a great resource for us

Pros

Hubstaff customer service is second to none with quick responses and helpful troubleshooting

Cons

lack of easily seeing total hours accrued on any given project

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Shlomi F.

Computer & Network Security, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Product

Reviewed 9 months ago

In the rare instances where I've needed assistance, HubStaff's customer support has been responsive and helpful. Their team is dedicated to resolving issues promptly, ensuring that I can get back to work without any disruptions.

Pros

As a manager of a companymanaging multiple projects and clients, the HubStaff time tracking software has proven to be an absolute game-changer for my business. Its seamless integration, user-friendly interface, and robust features have made tracking time for billing purposes a breeze, while its detailed reports have empowered me to make more informed business decisions

Cons

As a devoted user of HubStaff, I've found the platform to be an invaluable asset in streamlining my time tracking and billing processes. However, I believe there's a significant opportunity for improvement by incorporating features that align with Israeli finance laws. Israel has unique regulatory requirements, and integrating these into HubStaff would undoubtedly elevate the platform's appeal for users in this region.

DN
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David N.

Computer Software, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hubstaff works great for our copany

Reviewed a year ago

It has been great for my company to have this tool as all staff work remotely. I can much more easily monitor and know what is going on with my projects and staff.

Pros

Easy hour tracking for remote staff, easy hour tracking for billing of clients

Cons

Cannot control how long screen shots are kept and cannot easily delete them manually. I would like to delete the screen shots after each billing for security purposes.

AT
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Andrey T.

Design, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My everyday helper!

Reviewed a year ago

I don't know how can I manage even one person without Hubstaff. It is a must!

Pros

– Easy to use;– Easy to integrate;– Integration with Asana;– Different types of reports.

Cons

Sometimes integration from Asana has bugs.

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Verified reviewer

Real Estate, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Increasing your team's efficiency and productivity

Reviewed a year ago

Hubstaff has proven to be an effective time management and productivity analysis tool. Its ability to track employee locations and generate detailed reports has assisted us in improving team efficiency and collaboration. Although the integrations could be expanded, Hubstaff's core functionality is solid and provides useful insights for informed decision-making. I recommend this platform to businesses looking to improve the productivity and performance of their work teams.

Pros

I appreciate the ability to track employees' locations and record time based on their geographic location. This feature is available through Hubstaff, and it allows me to easily monitor the activity of my team members, particularly those who work in different locations. This has been particularly beneficial for distributed teams, and it has improved our coordination and collaboration.Hubstaff provides detailed reporting and analytics on teamwork time, productivity, and efficiency in addition to location tracking. This information has enabled us to make more informed decisions and improve our work processes. The ability to analyze how time is distributed and where changes can be made has allowed us to maximize productivity while reducing inefficiencies.

Cons

Hubstaff's integration with other tools is one of its limitations. While it includes some integrations with specific tools, I believe this section could be expanded to include more options. As a digital marketer, I use several tools that are specific to my job, and it would be advantageous to have a deeper integration with them within Hubstaff.

GB
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Goma B.

Nonprofit Organization Management, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Efficient and Effective, Yet Privacy Considerations Exist

Reviewed a year ago
Pros

As a user of Hubstaff, I find the software to be a reliable and efficient tool for managing my team and tracking our time. The automatic time tracking feature eliminates the need for manual entry and ensures accurate recording of work hours, making payroll and invoicing processes smoother. The GPS tracking functionality has been particularly useful for remote workers, allowing me to stay updated on their location and optimize resource allocation.

Cons

One concern is the potential perception of intrusiveness due to the monitoring features offered by the software. Some employees feel uncomfortable with the level of monitoring provided.Another consideration is that Hubstaff's extensive features may not be necessary or suitable for all types of businesses. Smaller teams or organizations with a more flexible work structure might find the software to be too robust for their needs. Implementing and managing the software could increase administrative overhead, which may not be worth the benefits for certain companies.

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Amir N.

Utilities, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Amazing product and even more amazing support team

Reviewed 2 years ago
Pros

It was a perfect fit for us as we have teams in 3 different locations (all remote) and their tools give us an eagle eye view of everything that is going on. I used to use a competitor of theirs a few years ago and when I tried out Hubstaff, noticed they are leaps and bounds above them. Service second to none. Chat 24-7-365, respond in under a minute and 9/10 resolve your issues on the spot.

Cons

Seriously cant think of a flaw at this juncture

Vendor response

Hello Amir, thank you for taking the time out of your day, in order to leave us this review. I just wanted to provide a little correction, to make it clear for other customers, our live chat is available 24 hours a day over the weekdays. We provide support over email during the weekends. Thank you again for taking the time to leave us this review and we hope you will carry on having a productive and enjoyable experience using the platform.

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Ashish A.

Online Media, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best Employee Monitoring Software in Market for Remote Employees

Reviewed 2 years ago

It was a great experience, the software is scalable and affordable. It only adds cost upon usage which is critical.

Pros

As a company with lots of employees working remotely for us, we need strong software to monitor employees' performance and act according to the efficiency analysis. Its best feature is idle time management which helps you know if some employee is sitting idle.

Cons

Customer support is delayed a bit. We sometimes faced problems with Windows computers, this is somewhere Hubstaff needs to work it more user-friendly for Windows.

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Roldan A.

Design, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Using Hubstaff for 5 years more. Seem it has improved!

Reviewed 3 years ago

Really just fine. What more should I look for as a freelancer who just need to track time for a project. Then send a a simple invoice at the end. As far as I'm concerned, I have a good experience with the app. If I have to suggest, maybe as a UX/UI Designer, they can enhance the looks an feel of the software to make it more professional and appealing to users.

Pros

Straightforward. Just the thing you need, you'll find it. Pretty much like any other time tracking software - as freelancer it has screen capture, invoicing, offline tracking and all...

Cons

It's just straight forward. Maybe they can add quick chat for client. Instead of additional login to browser when you need to quick communicate with your client.

Vendor response

Hey Roldan, thank you for submitting this review for Hubstaff! We are happy to hear that you are enjoying using Hubstaff for your time tracking needs. We want to continually improve the platform and our offerings, so we do welcome all feedback onboard. Please feel free to go to https://roadmap.hubstaff.com/ and add any ideas for features to be implemented.

ZK
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Zachary K.

Professional Training & Coaching, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Winning with Hubstaff

Reviewed 3 years ago

Great experience. Love the company and the staff.

Pros

We have an overseas team of Filipino employees that are amazing and Hubstaff really helps us with Time and Activity tracking. They are so trustworthy, but it's nice to know that they are actually doing their jobs correctly. The screen capture software enabled us to solve an internal dispute about managing some finances and resulted in one employee being let go and another employee promoted -- all this was verifiable because of the time tracking as well as activity tracking software.

Cons

I would really like it if more integrations were allowed within the Hubstaff standard program. The functionality for the price should be included.

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Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It does the Job, and does not interrupt

Reviewed 3 years ago

It's great, just the right tool for the job, and I barely feel that I'm being monitored, it takes your mind of that and just gives you enough space to focus on your work.

Pros

* It's a great productivity tool to have for a company who want's to manage their employee activity tracking with ease. * Easy to setup specifically in the employee's side. * Does not require much resource, you'll barely feel it running on the background even though it takes screenshot of your desktop by the minute, so you'll never get interrupted by it. * Accurate activity & time tracking * Smart features, like when an employee is inactive for a certain amount of time, it will pop-up a prompt informing the employee that he/she is already inactive, when you get disconnected from the internet it will still resume time tracking, but the activity tracking will halt and it will sync back once your connected again. * Frequent updates, which in turn addresses any existing bug in the software. * Cross platform

Cons

* An occasional automatic-stop-time issue, it rarely happens, but when it does, it's a huge hassle. * Automatic logging out issues, these are knit-picked issues really, and future users might not experience this anymore due to frequent updates done by the hubstaff dev team.

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Mohit S.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Tracking progress of candidates and project with their daily activities.

Reviewed 4 years ago
Pros

This was the most usable product for my team in the lockdown period. We have successfully managed the team remotely in the whole lockdown period. The time tracking and screenshots of the screen is a most useful feature.

Cons

It removes the collaboration of the basecamp app. It is having a difference in time calculation of candidate and admin (as received multiple complaints from the team).

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Jisselle B.

Consumer Goods, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have used Hubstaff for over 2 years

Reviewed 4 years ago

I love it! Still use it and recommend to other colleagues.

Pros

I like that it comes with the integrated time doctor, detailed reports for the team activity & productivity, as well as the recruitment Hubstaff Talent platform, I'd say it's the best remote hiring platform. Have found many employees from there.

Cons

There's no payroll integration with Payoneer. It's tough to do payroll with limited options.

EA
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Eberechi A.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Monitoring Remote Workforce with ease

Reviewed 4 years ago

Hubstaff makes it extreme to monitor my remote workforce.

Pros

Hubstaff makes it very easy to mange my remote staff. The screenshots keeps me up to speed on what each developer is working on. The activity level helps me to monitor how much each developer is putting in and they get an immediate feedback from me.

Cons

The reporting for hours worked can be made easier to get to.

Vendor response

Hello Eberechi, I hope this message finds you well. Thank you for using Hubstaff for your remote workforce. We're glad you are having a good experience.

AS
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Arman S.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Delivers on the promise

Reviewed 5 years ago

When I started working as a freelancer I tested most of the most famous time tracking software services out there. I always ended up coming back to Hubstaff! The free plan was perfect for starting out, and now it also works perfectly for our small team. And we hope the same will happen once the company grows bigger.

Pros

The ease of use and the fact it's so feature-rich. They have many integrations and even offer API for custom implementations.

Cons

I'd like to have the ability to set different pay/bill rates in different currencies, regardless of the primary currency set at the Organization top level.

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Luis Daniel R.

Computer Software, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome tool to track productivity

Reviewed 5 years ago
Pros

This is by far the most robust time tracking software I've ever tested. I love the screenshot taking feature and how easy is to create new tasks

Cons

I don't like that the pricing model is not per user, so let's say you have 6 employees you need to get the 10 employees plan instead of adding just one additional user.

Vendor response

Hi Luis, Thanks for the feedback! It is great to hear that you are enjoying software and screenshot feature. In regards to the pricing model we understand that our current pricing model may not fit everyone which is why we are adding a per user plan shortly. If you have any questions feel free to reach out to our support team and we will be happy to help. Thanks again! Sarah

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Dejan L.

Nonprofit Organization Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Productivity booster

Reviewed 5 years ago

It is a great product if you spent some time explaining the advantages to your colleagues. Otherwise, I might be seen as a tool that violates personal privacy and narrowly measures company productivity.

Pros

easy to use, stable desktop app, great visualizations and statistics, many possibilities for integration with another tools

Cons

some functionalities within this product are not fully customizable (e.g. idle time is set to min of 5 minutes), more flexibility would be great (e.g. you can`t enable or disable idle timer or disable manual adding/editing records within specific project/task.

Vendor response

Hi Dejan, Thanks for your feedback! We absolutely agree that it is important to have a conversation with your team in regards to the software and its capabilities to ensure they are on the same page and do not feel that it invades their privacy. We understand that this type of conversation can be difficult and time consuming so we put a guide together to help with the transition https://support.hubstaff.com/transition-your-business-to-hubstaff/ If you have any questions feel free to reach out to our support team and we will be happy to help. Thanks again! Sarah

WA
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Willy A.

Financial Services, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool to track productivity

Reviewed 5 years ago

It’s a pretty reliable program to track productivity and allows you to work with employees remotely. Every supervisor who works with employees remotely should have this. It makes your work so much easier and it is very affordable.

Pros

I find Hubstaff to be very useful especially in project management. Tasks can be clearly outlined for each agent and it helps you get reports on my agents and productivity increases because I can now closely follow up with the individual agents who are having trouble delivering. It’s a very easy software to use with a clean User Interface. I especially love the “Hubstaff Tasks” function as it helps me track the amount of time agents take to complete certain tasks and this is very useful information in project planning, I can now get a better estimate of the time required to carry out tasks from previous records. I haven’t had the chance to use the mobile app but it’s good to know there is that option which would be very useful when on the go.

Cons

Hubstaff has been splendid and it offers a lot of features, I’m really satisfied with it, maybe in a future version, the software could include a real time option for the reports.

Vendor response

Hi Willy, Thank you for taking the time to share your feedback. It is great to hear that our software is helping you with all of your time tracking needs. We really appreciate your kind words. Warmly, Sarah

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Verified reviewer

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Incredible time-tracking software

Reviewed 5 years ago
Pros

This is a very, very easy-to-use time management software that can work in businesses of many shapes and sizes. I love that rather than just digitally tracking time, you can even assign your time to different projects, locations, etc. It works on Mac and PC flawlessly, and although I haven't used the mobile app, I've heard good things about it. In terms of trusting your workers, it even can screen capture the main display of their PC/Mac to ensure they aren't slacking off. This also tracks how much "activity" (mouse movement only, I think) per 10-minute period.

Cons

Really not too many cons with this one - very straightforward as an enduser, and very straightforward to setup for others. I think that presentation wise, the program could be rebranded to be a bit cleaner-looking, or higher-end. It's simple, it works, but I think it could be visually enhanced a tad. In terms of function, there's not much to criticize other than editing time after the fact. I have found it sometimes cumbersome to overwrite/change old time entries after entering them, as when it overlaps with another time, it doesn't allow you to submit.

JM
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Juan M.

Computer Software, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightweight, easy, and effective

Reviewed 6 years ago

As a time tracking, payment management, and employee monitoring software, Hubstaff does a great job. It does help many companies keep track of their employees and is pretty comprehensive and even fun to use (when you look at it form the browser). Aside from the archaic Windows app, which has many problems, I have no complaints.

Pros

I've only used Hubstaff for time tracking with my company, I've never used it individually, but I've worked with it with two separate companies so far (as a freelancer), and when comparing it to other time tracking and monitoring tools, I find Hubstaff to be one of the most easy to use and amenable. The thing I like the most is the comprehensive user experience from my end, though I can't speak for admins. As a worker I enjoy being in control and up-to-date with my activity.

Cons

I would say that working with Hubstaff can get a little pressuring because of the activity system in place. What I mean is that I understand the way they measure activity but I do believe that looking for an activity sign every second can be very daunting, especially when some affiliate companies look for activity percentages higher than 80% for their employees. This forces many freelancers into a burnout trying to achieve these impossible productivity standards. Of course, Hubstaff can't claim responsability for what its users decide to do with it, but since it's fairly understandable that we (as workers) don't necessarily press keys or move the mouse at all times, maybe it would be better if they counted one activity sign every two (2) seconds, for example. Or if they offered ways to take breaks that were a direct part of the software and not something entirely at the discretion of one's employer. Hubstaff is great, but its current system does seem to favor employers more than employees, in my opnion, and this could lead to exploitation. Another thing is that the Windows app really needs an update, it has many bugs and doesn't look well on the UX side. There should be more options, not just an outdated-looking time tracker.

TH
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Tamara H.

Internet, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Hubstaff is a great product

Reviewed 6 years ago

Overall, Hubstaff is a great product. I have looked at several other timers and time-tracking utilities, but keep using Hubstaff because of the ease in setting up small projects. I would definitely recommend it to others.

Pros

The desktop widget timer is great, and I can create a project and get to working on it with minimal fuss. This is great for small ad hoc projects that require only a few hours of work.

Cons

It is difficult to see how much total time an individual has worked on a specific project. Ideally, you could select a project and an employee and see the total time that person worked. Also, the "custom" timeframe capability using the calendars doesn't seem to work properly when selecting dates for a report.

Vendor response

Hi Tamara, Thank you for the nice review. You should be able to use your Time & Activities report to choose any custom dates you want as well as filter for specific people and projects. The steps to do this are here, https://support.hubstaff.com/save-custom-filters-reports/. Please contact us at https://support.hubstaff.com if there are any questions. Cristina

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Diane S.

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Constantly Rated As Poor Productivity Even When Working Hard

Reviewed 6 years ago

My overall experience with this software is a very poor one. While I appreciate what you're trying to accomplish with the software, especially for remote employees such as myself, it just isn't working out for me personally. As I said earlier, it's going to wind up costing me my job because the software is telling my management that I'm not working when I am. The software also doesn't account for things like needing a lavatory break or taking our (legally required) paid time breaks. If I were to take my 30 minute paid time breaks every day, my productivity would just sink into the teens. There's also no way to account for meetings or times I am on the phone where I am still being productive and working but since I am not clicking anything or typing it thinks I am sitting doing nothing.

Pros

I like the way Hubstaff is designed. It's intelligent and user-friendly. It's sleek and very polished and up-to-date with modern design standards and as a user I am easily able to access the dashboard and different features and see the differences in productivity from minute to minute, see the screenshots, see the tracking points, etc. From the perspective of direct user experience, it's ace.

Cons

However, my qualms with Hubstaff far outweight its superior design structure. The program, to me, is broken. No matter how hard I work, I have never had a day above 40% productivity - and that only happened once. I am usually rate in the mid to high 20s, even on days when I am busting my butt to get work done. I don't know why I am having these problems with the software, because I know I am working, I know I am getting work done, but why am I being rated so poorly? This software is going to wind up costing me my job, and that makes me furious.

Vendor response

Hey Diane, Sorry you aren't having a good experience. Let me explain how Hubstaff tracks activity, and if you still think you should be getting a higher score, please contact our 24/7 support team at support@hubstaff.com. Your activity levels may be lower or higher depending on your responsibilities. Manual and mobile time tracking can also lower your productivity levels so include a note to your employer letting them know what you were working on. Here is a helpful article about how activity levels are tracked: https://support.hubstaff.com/how-are-activity-levels-calculated/

RH
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Roxanne H.

Consumer Goods, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Everything we need!

Reviewed 6 years ago

Its a pretty solid program to keep track of your productivity and sometimes I even use it to go a couple days back to check if I was able to do tasks that I may have slipped my mind.

Pros

- random screen capture every 10 minutes that allows managers to check if employees are focused on their intended tasks - lets you track running time to the second that can also be used to determine pay. - you can track overall running time with preset time periods or set your own - forgot to time in? dont fret! you can edit this and leave a note to state your reason so managers can review and approve or reject the changes - has a mini time window that allows users to check how much time is running without closing any windows - works great with Mac and Windows - Different parameters used to measure productivity - color coded productivity - can view daily, weekly, and monthly productivity rate - easy to use interface - set tasks, projects, invoices, calendar schedules, admin can limit user access - easy to use dashboard with graphs of productivity

Cons

- its not an exact science. My task is "Product Sourcing" which greatly relies on scrolling through thousands of pages to find a good item to sell and sometimes it takes the whole 8 hours to find 1-2 good items worth a second look. Hubstaff sees this as not productive and gives me a real low productivity percentage rate. - it can be manipulated if you still have time in between your tasks like opening new windows and tabs and mixing it with other "movements".

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Verified reviewer

Consumer Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Accuracy is the Key!

Reviewed 6 years ago

Using this software is the best decision my company ever had in monitoring all their employees including myself. The accuracy of our timestamp shows the efficiency of our work everyday. I definitely love this software for providing us with fair results & reports with how productive we are every week, this is very helpful to all employees in any company to be more motivated to work hard each day. For me, working hard simply means working honestly with less supervision.

Pros

I had used so many other softwares in my previous companies which also offers the same features with this software. However, the best thing I like most with Hubstaff is the accuracy of work done per agent by providing accurate timestamp, screenshots & productivity report per agent & a lot more. Also, this software is indeed a friendly user which provides all users or agents an easy access to this software & provides easy instructions on how to make further changes in each users of this software. I would highly recommend this to all my friends & previous co-workers to work efficiently with less supervision.

Cons

Well, only one thing that I like least with this software & that was the delivery of screenshots per agent. It was more of the interval of each screenshot provided by this software. Honestly, I'm not really sure how exactly it works since I'm not the one in charge of this software in our company. Nevertheless, I am pretty sure it can be improved more to deliver quality experience to all users.

DS
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Daniel S.

Internet, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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My review

Reviewed 6 years ago

My experience has been fine with Hubstaff. I do wish it integrated with payment processors easier. Our company uses JustWorks, PayPal, etc. to pay employees and they have to manually enter the time from Hubstaff to calculate how much they earn.

Pros

I like how easy it is to track projects and prove my activity level is high enough. I also like how you can see if your employer tracks URLs, apps, or Screenshots in case something sensitive is on there (for example, a screenshot of you talking about someone else at the company or bank password).

Cons

I do not like the UI at all on the mac app. It is dated and does not even show the start button if the window is too small. I also do not like the idea of tracking URLs, apps, and screenshots, though I understand why a company would want to. I prefer review of an employee be done upon their performance on what they should be doing and trust them with the rest. Although if an employee breaks their trust, then I understand tracking them more.

Vendor response

Hey Daniel, great points. We also believe in trust and don't recommend an employer solely depend on Hubstaff to measure performance. Nothing can replace open communication and thoughtful feedback, so activity scores alone and other tracking measurements should be a piece of a larger system of evaluation of performance.