Hubstaff Reviews

As a company with lots of employees working remotely for us, we need strong software to monitor employees' performance and act according to the efficiency analysis. Its best feature is idle time management which helps you know if some employee is sitting idle.

Customer support is delayed a bit. We sometimes faced problems with Windows computers, this is somewhere Hubstaff needs to work it more user-friendly for Windows.

Straightforward. Just the thing you need, you'll find it. Pretty much like any other time tracking software - as freelancer it has screen capture, invoicing, offline tracking and all...

It's just straight forward. Maybe they can add quick chat for client. Instead of additional login to browser when you need to quick communicate with your client.

Hey Roldan, thank you for submitting this review for Hubstaff! We are happy to hear that you are enjoying using Hubstaff for your time tracking needs. We want to continually improve the platform and our offerings, so we do welcome all feedback onboard. Please feel free to go to https://roadmap.hubstaff.com/ and add any ideas for features to be implemented.

I like how easy it is to track projects and prove my activity level is high enough. I also like how you can see if your employer tracks URLs, apps, or Screenshots in case something sensitive is on there (for example, a screenshot of you talking about someone else at the company or bank password).

I do not like the UI at all on the mac app. It is dated and does not even show the start button if the window is too small. I also do not like the idea of tracking URLs, apps, and screenshots, though I understand why a company would want to. I prefer review of an employee be done upon their performance on what they should be doing and trust them with the rest. Although if an employee breaks their trust, then I understand tracking them more.

Hey Daniel, great points. We also believe in trust and don't recommend an employer solely depend on Hubstaff to measure performance. Nothing can replace open communication and thoughtful feedback, so activity scores alone and other tracking measurements should be a piece of a larger system of evaluation of performance.

i use Hubstaff to sign daily attendance and support my team remotely, the application so easy to use to capture attendance on every employee

The only challenge with the application its needs Internet connections s before using it shout down in network means no employees recognize that yet payments are made per hour worked

The customer service at Hubstaff is second-to-none. They are super responsive and attentive to our account. The clarity in the dashboard and ease of use of the app and online tracking tool is superb. It was extremely easy to implement in our team and get team members onboard for utilising the app through the use of badges and "friendly competition".

The fact that PTO doesn't count towards the total weekly hours for a team member, which is should so that we can see the team member's weekly hours inclusive of PTO.

The best feature of HUbstaff is how easy it is to add projects and assign someone to track them. We bill our clients for example 200 hours of design and resource management and Hubstaff has been our go-to for tracking this time for our invoicing. It's also a really lovely reporting feature where you can easily switch between per project and per member to track the resources effectively.

The timesheets have an error with the buttons that need to be fixed. I have contacted support before, but I have never once received feedback from Hubstaff support. So definitely zero stars for their support structure.

I like that it comes with the integrated time doctor, detailed reports for the team activity & productivity, as well as the recruitment Hubstaff Talent platform, I'd say it's the best remote hiring platform. Have found many employees from there.

There's no payroll integration with Payoneer. It's tough to do payroll with limited options.

This is by far the most robust time tracking software I've ever tested. I love the screenshot taking feature and how easy is to create new tasks

I don't like that the pricing model is not per user, so let's say you have 6 employees you need to get the 10 employees plan instead of adding just one additional user.

Hi Luis, Thanks for the feedback! It is great to hear that you are enjoying software and screenshot feature. In regards to the pricing model we understand that our current pricing model may not fit everyone which is why we are adding a per user plan shortly. If you have any questions feel free to reach out to our support team and we will be happy to help. Thanks again! Sarah

This was the most usable product for my team in the lockdown period. We have successfully managed the team remotely in the whole lockdown period. The time tracking and screenshots of the screen is a most useful feature.

It removes the collaboration of the basecamp app. It is having a difference in time calculation of candidate and admin (as received multiple complaints from the team).

Best onboarding experience I've had so far. Really easy to navigate and I felt comfortable using this platform within minutes. Very helpful getting started videos sprinkled throughout the site, and packed with features.

If I had to nit-pick I would say that they should allow you to select your preferred plan during the free trial period. It looks like they stick you on the best plan for the free trial to try an get you to renew on the best plan. A tad sneaky.

We have an overseas team of Filipino employees that are amazing and Hubstaff really helps us with Time and Activity tracking. They are so trustworthy, but it's nice to know that they are actually doing their jobs correctly. The screen capture software enabled us to solve an internal dispute about managing some finances and resulted in one employee being let go and another employee promoted -- all this was verifiable because of the time tracking as well as activity tracking software.

I would really like it if more integrations were allowed within the Hubstaff standard program. The functionality for the price should be included.

Ease of use, flexibility and availability at all times

The large amount of reports and their presentation format :)

Hello Abdullah, Thank you for leaving us this review for the platform. Indeed, at the moment, we do have a large number of different reports that are used to provide detailed information about a specific aspect of the time tracked on the organisation. However, please keep in mind that we are in the process of releasing Hubstaff Insights, which is a paid add-on for Hubstaff, that offers analysis...

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I've only used Hubstaff for time tracking with my company, I've never used it individually, but I've worked with it with two separate companies so far (as a freelancer), and when comparing it to other time tracking and monitoring tools, I find Hubstaff to be one of the most easy to use and amenable. The thing I like the most is the comprehensive user experience from my end, though I can't speak for admins. As a worker I enjoy being in control and up-to-date with my activity.

I would say that working with Hubstaff can get a little pressuring because of the activity system in place. What I mean is that I understand the way they measure activity but I do believe that looking for an activity sign every second can be very daunting, especially when some affiliate companies look for activity percentages higher than 80% for their employees. This forces many freelancers into a...

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Hub staff is very convenient to use and very detailed as screenshots from what the workers were doing are available but it isn't readily available real time. The interface is user-friendly. The percentage of work and movement is there, so you kind of have the idea if the worker is idle or not, hub staff capture 3 random screenshots​ every 10 minutes so it does really help a lot in catching workers...

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One of the issue 90% of us encountered​ with hubstaff is with setting up, the timezone is really hard to set up, but hubstaff provided a troubleshooting guide link also posted on their website, but still it is quiet techy for someone who is not tech savvy​. Another thing that I least like about the software is that, they can't track real time, which I think is very essential for most businesses....

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Hubstaff makes remote work easy. It can be easily installed on a computer and used immediately by employees. The time-tracking and task management is the appeal of the software. Both users and managers are able to check-in with their daily progress for task and time management. In the simplest sense, Hubstaff is an easy way to track employee productivity.

Aside from screenshots being taken a tad too often (which can feel invasive for users), the one improvement I'd suggest is more of a real-time update on the dashboard of reported hours. Sometimes there is a delay in an employee's time reporting causing discrepancies between managers and workers. In addition, productivity reports are not always accurate. It seems the productivity reporting bases stats on how often a Hubstaff user moves their mouse, which isn't always indicative of timespent.

Hello Tiana, thank you for leaving this detailed review of our platform, along with your proposed improvements to the platform. There can be times where there is a delay in the upload of time tracked to our servers - with that being most of the time being the case when the user's time tracker is not able to temporarily upload its tracked data to our servers. If and when this occurs, it will mean...

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Hubstaff's time tracker is great and convenient to use. Having a Chrome extension available makes it even better as the tracker is available right in my browser so that I can pause and resume time tracking easily when needed.

Despite all of the reporting options available, it can sometimes be difficult to find where to get an overview of the hours worked for a specific time period (using dates). I had to look through all the sections a few times to find it. I also don't like that it goes idle if you're not physically using the mouse - such as when I'm in a Zoom meeting (which is still work). Even though you can still count those hours, they still negatively effect the productivity score.

Hello Leri, thank you for providing us with this detailed review of our platform! The "Time and Activity" report would be the best report for you to use, in order to get the time worked by a specific member of the organisation, for the period of time desired. When it comes to the idle time that Hubstaff records, it does record the time during which there is no activity recorded by the user, via...

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I had used so many other softwares in my previous companies which also offers the same features with this software. However, the best thing I like most with Hubstaff is the accuracy of work done per agent by providing accurate timestamp, screenshots & productivity report per agent & a lot more. Also, this software is indeed a friendly user which provides all users or agents an easy access to this software & provides easy instructions on how to make further changes in each users of this software. I would highly recommend this to all my friends & previous co-workers to work efficiently with less supervision.

Well, only one thing that I like least with this software & that was the delivery of screenshots per agent. It was more of the interval of each screenshot provided by this software. Honestly, I'm not really sure how exactly it works since I'm not the one in charge of this software in our company. Nevertheless, I am pretty sure it can be improved more to deliver quality experience to all users.

I like the ability to track individual tasks and customize a dashboard on the homepage to show the metrics that are most useful to you, the individual user.

The sync with Confluence takes a while to upload tasks into the pop-out timer, and I feel that time is wasted waiting for the update on the timer to occur so I can start tracking time. I also think that the way the timing works per week should be based on the individual user's time zone, and not the company time zone.

Hi Laine, Thanks for your feedback, It is great to hear that our software is helping you with managing your remote team. We understand that it can be frustrating when you need to update the tracker. However when you update the tracker this means you can use the most recently added features and tools, We apologize for the inconvenience and if you have other feedback you would like to discuss feel free to contact our support team directly and we will be happy to help. Thanks again, Sarah

The best part is that the software downloads onto your PC and runs in the background with minimum interference. If you stop working, it will record idle time and ask you f you want to keep the idle time as work time or not - which is really useful. Another stellar feature is that it tracks activity levels. If an employee's activity levels are low, you get an email with a screenshot of their screenshot showing what they were doing at that time.

I can't think of anything we don't like.

It is great to hear that you are enjoying Hubstaff, If you have any questions feel free to contact us anytime. Thanks again!

This is a very, very easy-to-use time management software that can work in businesses of many shapes and sizes. I love that rather than just digitally tracking time, you can even assign your time to different projects, locations, etc. It works on Mac and PC flawlessly, and although I haven't used the mobile app, I've heard good things about it. In terms of trusting your workers, it even can screen capture the main display of their PC/Mac to ensure they aren't slacking off. This also tracks how much "activity" (mouse movement only, I think) per 10-minute period.

Really not too many cons with this one - very straightforward as an enduser, and very straightforward to setup for others. I think that presentation wise, the program could be rebranded to be a bit cleaner-looking, or higher-end. It's simple, it works, but I think it could be visually enhanced a tad. In terms of function, there's not much to criticize other than editing time after the fact. I have found it sometimes cumbersome to overwrite/change old time entries after entering them, as when it overlaps with another time, it doesn't allow you to submit.

* It's a great productivity tool to have for a company who want's to manage their employee activity tracking with ease. * Easy to setup specifically in the employee's side. * Does not require much resource, you'll barely feel it running on the background even though it takes screenshot of your desktop by the minute, so you'll never get interrupted by it. * Accurate activity & time tracking * Smart...

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* An occasional automatic-stop-time issue, it rarely happens, but when it does, it's a huge hassle. * Automatic logging out issues, these are knit-picked issues really, and future users might not experience this anymore due to frequent updates done by the hubstaff dev team.

As a user of Hubstaff, I find the software to be a reliable and efficient tool for managing my team and tracking our time. The automatic time tracking feature eliminates the need for manual entry and ensures accurate recording of work hours, making payroll and invoicing processes smoother. The GPS tracking functionality has been particularly useful for remote workers, allowing me to stay updated on their location and optimize resource allocation.

One concern is the potential perception of intrusiveness due to the monitoring features offered by the software. Some employees feel uncomfortable with the level of monitoring provided.Another consideration is that Hubstaff's extensive features may not be necessary or suitable for all types of businesses. Smaller teams or organizations with a more flexible work structure might find the software to be too robust for their needs. Implementing and managing the software could increase administrative overhead, which may not be worth the benefits for certain companies.

The user-friendly interface made it a very easy software to install and use. As a user, you can easily see what your manager will see and judge your productivity on it.

It's terrible being monitored by mouse and keyboard usage for 8+ hours a day. Your productivity isn't measured by those metrics. For example, we had zoom meetings during the day to discuss streamlining processes between departments. Hubstaff showed that we were not working at all for that hour meeting, which skews the daily metric TERRIBLY. I also do not think it's beneficial for employers to hover over their employees strictly, but that's not HubStaff's fault.

Thanks for the feedback! We understand that the tracker does not take into consideration calls and meetings. If your job role requires you to be on calls or in meetings we recommend that you discuss it with your employer as all of the tracking requirements are fully customizable by your employer. Thanks again!

- easy to use - setup is not difficult specially while onboarding new person in the team - client setup and reporting is great - different kind of reports are very helpful - there are payment integration software but bring more like i can transfer directly from my bank account.

- need multiple hours so billing and paying hours could be in different currency. specially when paying country is different then developer's team country - time off (leave) period should be dynamic . like here we consider financial year so we didn't consider from Jan - Dec instead we consider April - March - lower activity: report should exclude time below any percentage. at the moment doing it manually and it is very tedious task.

Hey Mrugank, thanks for your feedback. We'd like you to know that we're keeping notes and that we're constantly working on improving Hubstaff. Stay safe!

Hubstaff is great software for the time tracking. I am just a user but when comparing it to other time- tracking software I've used in the past, Hubstaff is less complicated and easy to handle/manage, especially when it comes to adjusting time. It can be intimating at first, but using it on a daily basis proved to be easy.

Sometimes it doesn't reset after 24 hours so the time for the new day gets added to the previous day.

Hello Kissara, Thank you for taking the time to provide us with this detailed review of Hubstaff, we are happy to hear that overall your experience has been a positive one on the platform. When it comes to the time tracker not having its time reset at the start of each day, the most likely cause for that is a temporary connection issue - affecting the connectivity between your time tracker and...

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