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Project management, task tracking, & team collaboration hub.

(36)

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Nifty Features

Features Summary

Functionality

4.5

/5

425

Total features

142

18 categories

Nifty features

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Activity/News Feed
Agile Methodologies
Alerts/Notifications

Common features of Project Management software

API
Access Controls/Permissions
Activity Dashboard
Agile Methodologies
Alerts/Notifications
Availability Management
Billing & Invoicing
Budget Management

Price starts from

7

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

425

Price starts from

7

/user

Per month

Total Features

142

Unique features

  • Negative Feedback Management

  • Business Process Control

  • Full Text Search

  • Retrospectives Management

Functionality

4.3

/5

23.2K

Price starts from

6

/user

Per month

Total Features

152

Features in Common

105

Unique features

  • Point of Sale (POS)

  • SSL Security

  • Resource Scheduling

  • Polls/Voting

Functionality

4.4

/5

14.5K

Price starts from

7.16

/user

Per month

Total Features

159

Features in Common

90

Unique features

  • Productivity Tools

  • Mobile Development

  • Training Management

  • Compliance Management

Common Nifty comparisons

Reviewers who mentioned features said:

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Denise W.

Marketing and Advertising, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Teamwork and task management combined

Reviewed 2 years ago

Using Nifty, we don't have to worry about juggling two separate apps for work-related communication and task management. With everything being handled in one central location, including meetings, I've noticed a marked improvement in the effectiveness of the business.

Pros

Though there are numerous apps for both work management and team communication, none of them combine the two. We don't like using a bunch of different programs on my team. Nifty is an innovative solution because it combines four formerly separate apps into one.

Cons

When compared to other market leaders like Slack for conversation and Monday for task management, the app's stability falls short. There would be gaps in the conversation logs when past conversations mysteriously vanished. This is an additional annoyance for us.

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Grant M.

Financial Services, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Really easy to use project management tool

Reviewed 3 months ago
Pros

Nifty is really competitively priced and has a lot of features for small and larger businesses. The UI is easy to navigate and it has a dedicated desktop app so you don't need to have yet another tab open in your browser. There's a generous free plan for people who don't have complex needs or just want to try it out, but the subscription cost isn't excessive for full features.

Cons

I'm a beginner with using Nifty, and although there are a lot of FAQ guides which cater to many different use cases, it still takes time to figure out exactly how to set everything up. Once everything is up and running, though, it works well.

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Maddie B.

Computer Games, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The best project management and task tracking tool

Reviewed a year ago

As a project management tool, Nifty ranks among the best I've used. And it makes teamwork simpler than with any other tool out there. Monitoring how long it takes to complete individual jobs is another useful performance management tool.

Pros

When it comes to the complexity of coordinating many projects, Nifty is taking the easy way out. It's great to see that they've integrated useful features from a variety of platforms while keeping the user interface (UI) straightforward.

Cons

We were not given the option to record voice notes, which would have been helpful in communicating the assignment to the rest of the team.

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Anil P.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simplify your Project Management

Reviewed 4 years ago

So far I am enjoying the simplicity in which I can create a project and configure it to my needs depending on the specific project requirements. I might be going overboard but I've already created 20 projects in the matter of a week while still being able to get some sleep.

Pros

I was able to onboard Nifty and get started within an hour of signing up. The workflow and design make it very easy to use for experienced Project Managers and even those just getting started with project management.

Cons

I haven't found any roadblocks as yet. Possibly deciding on how to structure your projects could be a sticking point. There is the all in one approach of putting everything in one project but it might mean having multiple administrators or making multiple projects based on function within the same portfolio. I recommend the first option for smaller projects and the second for much larger projects with multiple project administrators and users.

AR
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Verified reviewer

Religious Institutions, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Better than most out of the gate

Reviewed 4 years ago
Pros

This is the easiest-on-the-eyes, most intuitive PM platform we've tried or used (especially compared to Asana and Notion). Document storage, creation, and management is a breeze. Uploading large numbers of files is lightning fast, and document navigation is super easy. Task management has deep capacity. Onboarding has been a snap compared to other platforms. Devs have built in heavy emphasis on real-time communication and collaboration. Support is super responsive. They have a very active development schedule. Nifty will replace Asana, Slack, and Dropbox Paper for us.

Cons

There is no native print function anywhere. All uploaded files and files created in Nifty have to be downloaded in order to print. This presents companies with an added security issue. In the Files section, pdfs are uploaded as images, so even if you download to print, you just have a png. The Share function for Files only shares to people on your team or onboarded guests. All kinds of system notifications show up in the Discussion streams and there's no way to delete them. The functionality of the Discussions widget is less than the functionality when you click through and expand the Discussions to a full window. So, for instance, you cannot pin a discussion from the widget. This is the least intuitive thing about the app.

AR
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Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An easy and complete project management saas that doesn't try to be everything !

Reviewed 2 years ago

Nifty is helping us stay organized, keep at the top knowing what, when, who, how everything happens.

Pros

There's regular updates. Not only new functionality. They are actually listening to feedback and getting existing functionality better regularly. Nifty is a project manager. It doesn't try to be "everything", which many others are trying to do nowadays, losing quality and coherence.

Cons

There is a learning curve and you will have to take a little time in Nifty before you can really enjoy working with it.

ST
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Sarah T.

Publishing, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Flexible Project Management for the Win!

Reviewed 2 years ago
Pros

Being able to see My Work all in one spot gives me a calendar and deadline view to work from, and I can set up not just multiple projects but also multiple portfolios to segment my business paths. Add to that an active development process that just keeps making it better, and I'm thrilled!

Cons

More events would be great for Zapier integration (right now it only has events for newly created items or task completion, but not status updates).

AR
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Verified reviewer

Design, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Feature-packed yet simple to use

Reviewed 2 years ago

A pleasure to work with, and something we rely on daily for our workflow.

Pros

The app has everything you need to manage a suite of projects from different clients in an interface that just makes sense. And constant updates being new exciting features often.

Cons

Automations are great, but there are some simple things that should be improved like the ability to remove dates

CJ
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Christopher J.

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Best SAAS Tool You've Never Used

Reviewed 4 years ago

We are a software development startup that overlaps slightly with an existing successful business. It's been very difficult for us to coordinate projects and communication across the team, and as we bring on new team members, this was becoming more of an issue. Nifty has allowed us to organize our projects/tasks/communications, while providing an approachable interface for even new users. It's awesome. My days are literally better because of Nifty.

Pros

Everything. It's the best UI/UX I've ever seen. Using the tool is super intuitive, and then you find there are even more powerful functions just underneath the surface. Makes it both approachable, easily adoptable, while at the same time being able to scale to meet the new challenges/complexities of your business as it grows. This is the absolute best tool you have never used. Yes it's the best project management tool, but in terms of app design, feature set, quality, interface, customer support and beyond, Nifty is also the best SAAS tool that exists in any niche.

Cons

There is literally nothing I dislike. I found one problem, where I was unable to paste content with bullet points into a Nifty Doc. I reported it, and they already had it as an upcoming fix for their next update. Less than 48 hours later it was fixed. Not only was it fixed, but their support team followed up with me to let me know. Just first class in every single way.

AK
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Akhil K.

Internet, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for Project Management, Team and Client Collaboration

Reviewed 4 years ago

I have used many project management tools like Asana, Zoho Projects, and Trello. But, Nifty is the best I ever used. Now I can easily collaborate with my team, organize projects, collaborate with my clients. Highly recommended!

Pros

Finding an all in one project management tool is a really hard thing. As an agency owner, I can say that this is best project management platform you can get it with this price. I found many unique features that are missing in popular project management tools. For example, the overview page that shows task breakdowns, direct messaging, pre-created project templates, and more! Most importantly, I really love the beautiful UI. The dark mode is really helpful for me!

Cons

Some of the features need to be improved, especially the guest features. Adding features like owner or admin can communicate with guests directly via messaging, customizing guest's permissions in projects, etc.

VL
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Vincent L.

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very good alternative to Monday.com

Reviewed 2 years ago

Very happy with Nifty in general. I would recommend it to individuals or companies looking for an alternative to Monday.com.

Pros

Nifty offers many options and views to follow up your projects (Kanban, Lists, timeline, etc.). Also, the mobile app is very useful.

Cons

Nifty is so complete that you will need to follow the tutorials in order to make the most of it.

JC
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Joshua C.

Real Estate, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Every business is a project management business

Reviewed 4 years ago

I believe our business is going to benefit greatly from switching to Nifty

Pros

The overall ease of use is why I am even leaving a review. We were using ClickUp for our transaction management, however I found that platform to have a much higher learning curve and when I discovered Nifty I knew this was the platform to manage a transaction on.

Cons

The only con I can think of is that it is fairly new and has some bugs. HOWEVER, the Nifty team is very responsive and organized. They crush those bugs fairly quickly.

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Sarah H.

Information Technology and Services, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Powerful Program for Managing Projects

Reviewed 2 years ago

It's useful for reporting automation and project management. It's useful to work with other divisions to address issues or complete projects. The ability to sync with popular services like Google and Microsoft's Outlook is really helpful.

Pros

By centralizing all aspects of project management, it facilitates increased output. As an alternative to using multiple programs, it allows you to keep track of your conversations, tasks, files, and objectives, among other things. Nifty's characteristics allow for significant productivity and revenue increases when put to use. Useful for making sure nothing has been overlooked and that everything is organized as needed.

Cons

The amount of storage available is inadequate, and the UI is not particularly appealing. Many users would benefit from greater support for connecting via social media.

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Alberto O.

E-Learning, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Above Average PM Software for SMB Needs

Reviewed 2 years ago

Nifty helps us solve the over 100 projects we handle monthly and track and communicate within each project and task in an easy and intuitive manner.

Pros

Nifty is pretty intuitive to use and implement. It has the ability to add a limitless volume of projects and managed by your team. The tool can be implemented within a few days or less. It is also great how you can integrate and use Google Drive within Nifty so there is no need to attach docs but instead can work within the actual Drive file in Nifty.

Cons

Nifty does not have custom dashboards or reporting. It has workload management and other high-level summaries of projects but it would be great to be able to build customized or filtered dashboards.

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Jersey E.

Marketing and Advertising, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nifty's Review as a Daily User

Reviewed a year ago

My overall experience with Nifty has been highly positive. The platform provides a comprehensive solution for project management, allowing teams to efficiently plan, execute, and track projects from start to finish. The collaborative features, such as real-time chat and file sharing, have significantly improved communication and streamlined the project workflow. Nifty has become an indispensable tool for my team, enabling us to stay organized, meet deadlines, and achieve our project goals effectively.

Pros

What I liked most about Nifty is its seamless integration of multiple project management features in one platform. From task management to project planning, scheduling, and real-time collaboration, Nifty covers all the essential aspects of project management in a user-friendly and intuitive interface. It streamlines workflow, promotes effective communication, and enhances team collaboration, making it a valuable tool for project success.

Cons

While Nifty offers a wide range of features, the learning curve for some advanced functionalities can be a bit steep. It may take some time for users to fully grasp and utilize all the capabilities that Nifty has to offer. Additionally, occasional minor glitches or delays in loading times have been observed, although they have not significantly impacted the overall user experience.

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Amod O.

Entertainment, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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NiftyPM is a fantastic project management software

Reviewed 2 years ago
Pros

It's very easy to use, very intuitive UI. We have been using it since the last 2 years and have been following their development and growth since then, the team works hard and keeps adding useful, practical features every few months. We'll keep using this as it's very flexible to manage all kinds of projects.

Cons

Sometimes, some integrations break (for e.g. JIRA). However, the team has been proactive, and they fix it in a few days. One more con is sub-tasks need more options. And my final gripe is lack of integrations, it needs to talk with a lot of other services FULLY. For e.g. even though they say they have an integration with Slack, there's no way to customize what updates I get in Slack (I want updates when a task is marked as DONE for example, that's not possible).

RP
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Rafał P.

Education Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nifty is super slick!

Reviewed 2 years ago

I am very happy with Nifty and I will keep using it. I recommend you try it!

Pros

I like that it's easy to use and superfast. Nifty has got a local client if you want to make the work even faster. There are frequent updates that make me believe in the service even more.

Cons

I would like to see the calendar event description in the calendar view when I sync it with my Google Calendar. I would also like a more detailed information about what changes have been made in the updates.

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Kelly B.

Computer Software, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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With Nifty we unify project management with collaboration

Reviewed 10 months ago

Nifty has been a game-changer for us. As a result of their usefulness in facilitating communication and streamlining document management, Collaborative Docs have quickly become an integral element of our project workflows. Our document sharing has reached new heights because to Nifty.

Pros

Nifty's Docs is the best way to work together with other people. There is no longer a need for users to turn to third-party applications to share documents because this platform supports real-time document editing and commenting. The integration of Docs with project milestones and activities ensures that the necessary documentation is always within reach.

Cons

Nifty's document collaboration features are top-notch, but the document versioning mechanism might use some improvement. The experience of working on collaborative documents as a whole would benefit from enhancements to the tracking of changes and the management of document versions.

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Amanda F C.

Information Technology and Services, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for keeping all projects in order

Reviewed a year ago

I think it's great that there are checkpoints along the way. It's a visible reminder that I need to prioritize catching up on older tasks rather than adding more to my list right away. It reminded me a lot of Asana. I appreciate the timer so much since it allows me to keep track of my progress.

Pros

I was skeptical about trying Nifty because I had such a hard time settling on a task organizer that actually worked for me. Still, it outperforms every other task manager I’ve tried. It's easy to use, remembers everything I need to do, and sends me the most effective reminders of any app I've tried.

Cons

It doesn't appear that tasks may be linked easily with one another. There are some similarities to Asana, but there are also significant differences, such as the inability to assign the same task to more than one board or project.

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Sofwane S.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Revolutionizing Project Management

Reviewed a year ago

My overall experience with Nifty has been extremely positive. The platform offers a comprehensive set of features that address various aspects of project management, making it a reliable and efficient tool for teams. From the moment I started exploring Nifty, I was impressed by its user-friendly interface, which made navigation and task management a breeze. The intuitive design allowed me to quickly...

Pros

One of the aspects I liked most about Nifty is its seamless collaboration features. The platform provides a range of tools that facilitate effective communication and teamwork within project teams. The ability to leave comments, tag team members, and share files directly within the project workspace creates a collaborative environment where ideas can be exchanged, feedback can be provided, and project-related...

Cons

While Nifty impressed me with its comprehensive features, there was one aspect that I found could be improved. The platform's mobile application experience was not as robust as its web version. While the web interface provided a seamless and user-friendly experience, the mobile app felt slightly limited in terms of functionality and responsiveness. Some features that were easily accessible on the web platform were not as intuitive or readily available on the mobile app. Enhancing the mobile app's functionality and ensuring a smoother user experience would greatly benefit users who rely on mobile devices for project management on the go. Despite this minor drawback, the overall performance and capabilities of Nifty remained highly commendable.

JD
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Jordan D.

Sports, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Value Project Management App

Reviewed 2 years ago

Nifty allows us to have a place where we can get all ideas out of our heads, and into a place where they can be prioritized and where we can create action plans for each item. We're so glad to have a tool as robust and powerful as Nifty!

Pros

Nifty is more than we could hope for, at the price point. The best part about Nifty is how quickly they are releasing new features to improve their product. Their support team is second to none, as well. We get responses almost instantaneously, every time we need help with something. In terms of features and functionality, this app has it all!

Cons

There is only ONE THING that we truly have a gripe about, with Nifty. The SEARCH algorithm is not great. There's so many times we're searching for something and just can't find the thing we're searching for, despite knowing that we're using the correct keyword. I would LOVE to see them implement an Algolia search tool within nifty, or do something to create a better COMPREHENSIVE search function. If a word exists somewhere in a task, comment, native doc, google doc, sub-task, tag, project name, milestone, etc.... we should be able to quickly and easily find it. This is the only CON that we've run into with Nifty, time and time again.

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Atis G.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great project management software

Reviewed 2 years ago

It is easy to use and flexible product. Software is matured and well done, has all main functionality project management tool would need. I find it easy to do project and task management for myself. It also has a good project collaboration functions but I haven't tried them yet as I use it only for my personal needs.

Pros

- It is easy to use yet flexible product.- integrates with Zapier and Pabbly for automations- natively integrates with Google Docs and Calendar- you can do empbeds from other other tools (e.g. Miro) to have relevant information in one place- different views for tasks: list, kanban etc.

Cons

- tagging functionality can be better, more flexible- native document function is very basic - but you can use Google docs so it is not really important- forms are not offered with standard plans and need to be bought as addon seperately- there are only tasks and subtasks - more levels of subtasks would be handy- while you can set anything as a task status, the built in logic of backlog->doing->done remains built-in

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Ralitsa M.

Marketing and Advertising, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Forget Asana and Trello when you have Nifty

Reviewed 2 years ago

Nifty is my go-to project management tool both for my business. Switching from Asana was super smooth and I was able to transfer all of my projects exactly as they were, with all my numerous notes, too. The other great thing about Nifty is that you can work on Google docs within the app. It's not something I actively use, but it's quite handy if you want to share docs with someone without sharing dozens of links in one go. The templates and the customization of Nifty in general are absolutely amazing. Since I set up my workflow and everything I needed inside the app, I've never looked back.

Pros

Since I started using Nifty after looking for an Asana alternative, I haven't looked back. I start my day by firing it up and keeping all my focus-tasks for the day in front of me. I am pretty minimalistic with my setup and don't like a lot of fancy stuff, so I know I'm not even using half of what's available. But that's what makes Nifty perfect for me. I've also created my own super basic custom CRM to keep track of new leads and any client-related projects I'm working on alongside my own.

Cons

One things I'd love is fr the time tracker tool to be a little more intuitive. Right now, tracking time or even manually editing or adding time when you've forgotten to start the timer is a bit cumbersome. I'd also like to have more customization options for those custom tags because the color palette is limited and it leads to occasionally messing up some tags.

BR
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Brent R.

Marketing and Advertising, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Modern, forward-facing project management with a gorgeous interface

Reviewed 2 years ago

I love using Nifty. It is clean, they are always updating the software, and it has been well supported. I enjoy having a task management app that is full-featured but doesn't run slow. 99% of what I need is already there, and I'm finding new features all the time that I get usage out of. The interface, the client portal features, and more make it really enjoyable and flexible for the way I use it, which is to manage client projects and tasks while also having a place for documents and agreements and embedding analytics for clients to see all in one place.

Pros

I love how well laid out Nifty is. Everything is very clean and easy to see, easy to read, and a joy to use. The site is snappy and not slow like many other tools I've used. Nifty has almost every feature I need, minus a couple of organizational features. But I'm able to manage as many projects as I need, create custom tables and fields, and even have a client portal where I can let clients see and manage tasks, documents, and even embed things like reports, videos and pretty much anything else that can be embedded. I also love how you can use cName so put your whole Nifty account into your own custom domain on your site, which looks better for clients. This is AMAZING in a tool of this price.

Cons

I really wish there was one more level of nesting for projects, so I can have multiple projects under a single brand. It's not terrible as I can create multiple portfolios and put them inside it. But one more level would allow me to organize things a little better, which is the only thing I miss from my previous task management app. I would also love to have the ability to embed a pre-sorted "finished tasks" view easily. Right now, it doesn't properly sort tasks when your client visits a shared view. The email system where you can add tasks and documents through email works most of the time, but I've had it not add things a few times.

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Viktor N.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great project management app, support could be improved

Reviewed 2 years ago

I've been using Nifty for over 2.5 years now. It's a great, customizable project management app that helps our team stay organized and get work done. I like the UI, it's easy to understand and easy to use. Minimal learning curve for users. They continue to add new features every month, very active development.The product is great, they just need to improve customer support follow-through until resolution.

Pros

Nifty offers a friendly UI to manage projects, tasks, and collaboration tools. It's easy to create projects from templates, create and manage tasks, embed various content in tasks, use markdown in task descriptions and comments, and know who's working on what and the status of projects and tasks.UI is very fast, one of the main reasons I chose Nifty and switched from Plutio. Navigating from project to project, opening and managing tasks, etc., is very fast. It saves time.It's a complete and customizable project management solution.

Cons

I like Nifty. It offers everything I need. My main issue is with support. Occasionally, there are bugs. But that's the nature of SaaS businesses, and I don't consider it a negative if they are fixed. So when I contact support, it can be frustrating when they disappear and don't reply. I often have to initiate a new conversation in Intercom to get an update on an issue they stopped replying to over...