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ClubWorx
Gym management software for fitness studios
ClubWorx Reviews
Rating criteria
Reviews by rating
Suggested alternatives
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Pros and cons
Aidan L.
Director
76 reviews
Recommended
Aidan L.
Health, Wellness and Fitness, 1-10 employees
Used daily for 6-12 months
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Overall, I have had a great experience with ClubWorx, as they have supported our business from earlier days up until present, and we have grown together. Whenever you have a problem, they are more than happy to help with 1-1 support and doing video calls to assist with any issues we've had, or help us use the software to its best potential. I want to especially thank support team, who have been of great service to us since we started with ClubWorx, thank you!
- Easy to use interface - Intuitive - Great Customer Support - They really care about their customers, and take our feedback into consideration when implementing new features
- A few features which could be present such as integration with GoCardless, but they are working on this
Hi Aidan, Thank you for your feedback. We are super happy to hear how you are enjoying using Clubworx and getting lots of value from the system. Your success and growth is so important to us. Stay tuned for the Gocardless integration! We look forward to continuing to support you into the future! Emily.
Amber H.
Sports, 1-10 employees
Used daily for 2+ years
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Pretty good, Ive been using it for over 7 years with 3 different member data bases. Its great to use, easy, easy to fix any mistakes, great customer service, a little expensive for growing business but worth it.
Ease of use, all student information in one place, payments handled and tracked each week, ease of communication with all students at once. Good customer service
Limit on text messages, a little expensive.
Hi Amber - Thank you for your review! It's great to hear how Clubworx has streamlined managing your martial arts school over the years. We appreciate your feedback on the text message limits and pricing. I'll have someone reach out to you as there should not be any limits on SMS. However we're always exploring ways to provide even more value. I'll pass your comments onto our team, and we’re thrilled to continue evolving with you!
Jodie D.
Wholesale, 11-50 employees
Used daily for 2+ years
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Terrible
Nothing No Customer Service they are based out of the country
They are based out of Australia and have no customer service available
Philip K.
Sports, 1-10 employees
Used daily for 1-2 years
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Excellent software that meets a majority of our requirement for a martial arts studio
E2E flow from prospect to member management Automated payment processing via Ezidebit Easy payment reconciliation (good if integrated to Xero) Martial arts module works well
Subscription pricing Additional cost for SMS sent More support required during initial setup
Thank you for your positive review and valuable feedback! We like to think we have great setup support. I'm sorry if we didn't deliver. I'll have someone contact you and check in with anything we didn't cover. We are constantly reviewing our pricing for transparency and value and try to be one of the most cost effective in the market. If you need more help please reach out to us directly!
Kim D.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Clubworx helped this new business start l, get paid by members, and look professional. I could not have done it without their quick help!
Ease of use and customer support when needed.
The ability to email/text members is now unattainable for me. And members should be able to cancel their Unlimited Monthly Membership and update their credit cards on their own.
Thank you so much for the review, Kim. We are happy to partner with you and can't wait to watch your business grow!
Nakia W.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Great experience, I recommend the product frequently
Covers all the needs and easy to use, always improving
Calendar functions could be better for multi view and functions and online bookings could be cleaned
Thanks for your positive review Nakia. its great you find CBW easy to use and we do try to always be improving. We have improvements with the calendar in the Development plan, so lets hope you like Clubworx even more soon.
SUSANA S.
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
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I HAVE BEEN USING CLUBWORX SINCE 2016 AND ITS CRUCIAL FOR RUNNING MY BUSINESS . I HIGHLY RECOMMEND THIS TOOL
EASY TO USE, GREAT TOOL FOR DAILY MANAGEMENT OF MY MARTIAL ARTS STUDIO, ALWAYS IMPLEMENTING NEW FEATURES.
THERE ARE SOME LIMITATIONS BUT THE TEAM IS ALWAYS LISTENING TO THE FEEDBACK AND ADDING THINGS TO MAKE THE SOFTWARE BETTER
Thank you for your excellent review and for your loyalty since 2016! We’re thrilled to hear how crucial Clubworx has been in managing your martial arts studio. The team will love to hear this. We look forward to supporting your business’s success for many more years!
Beatriz G.
Sports, 1-10 employees
Used daily for 1-2 years
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I love using Clubworx because it's well designed and full of features that can make your life easier.
Sometimes the way it's hard to find members by searching their names.
Hi Beatriz Thank you for the great feedback! We're glad you love Clubworx. We're think our search function is really powerful. I'll have someone reach out and find out where the searching is causing trouble and see if we can help.
Wal N.
Health, Wellness and Fitness, 11-50 employees
Used daily for 1-2 years
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It’s easy to use. The system is user friendly.
Ease of use. The system is user friendly.
Few things in the booking system that can be worked on
Thank you for the great feedback! We're glad you love Clubworx. Please let me know what we can work on with the booking system to make sure we have it in plan. Thanks for being with us for 2 years xx
Joao A.
Sports, self-employed
Used daily for 6-12 months
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Great reports, easy for new members to sign up.
Very hard to get help. Sometimes will take days untill you receive a call back from help desk.
Hi Joao Thank you for the positive reviews. I'm so sorry if we have been hard to get hold of. We really go all out to make sure we respond as quickly as we can. I will get our support team to reach out to you.
John M.
Health, Wellness and Fitness, 51-200 employees
Used daily for 2+ years
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Tracking days, date, and times of when each of our members use the facility and or classes
Sign in feature help us a lot to track overall attendance at our facility
I wish it would automatically update the attendance list right after someone signs in. Currently we have to refresh each time to see the most updated attendance list.
Hi John, Thank you for taking the time to send through a review, and for your feedback regarding update times. We really value feedback like this, and are always keen to improve. We look forward to supporting your business well into the future. Thanks, Team Clubworx
Josh S.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Easy to use and a friendly experience. We are likely to recommend this product to friends in the industry.
The integration was easy and the ease of use is spot on. There's no real complaints from us.
Hi Josh, We are so happy to hear that you are enjoying using Clubworx. We've got lots of new features and improvements rolling out over 2022 for you too!
Verified reviewer
Used daily for 6-12 months
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Easy inexpensive way to keep everything on track
Send text and emails easily, tracks passes, customer info, automation, integrations through Zappier (Beta)
User interface - can not assign a passes from the timetable, limited functions to active memebrs - cannot book a person who doesn't have a pass
Dear Mystery Reviewer ;) Thank you so much for your kind words. We love receiving honest reviews! We're glad you are enjoying Clubworx. We've got some great things in our Development pipeline, stay tuned! Kind Regards The Clubworx Product Team
Ash R.
Health, Wellness and Fitness, 11-50 employees
Used daily for 6-12 months
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Easy to manage the clients/members profile and set tasks/reminders
You can set tasks and easy to understand the functions and how it was operated. Support Team attended to our concern almost immediately
It takes time to load and there is no function to choose the date/s in the calendar - you have to go through each week; It would be easier if we can choose a specific date that we are looking for.
Jess R.
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The customer support has been awesome. Emily has been proactive about engaging with solutions rather than simply selling the features. What was also a key turning point in the decision was understanding the development roadmap - what features were going to be released and when which gave us a better understanding of what we had to do in the interim to make the transition smomother
user friendly experience waivers signed online integration with stripe (coming)
scheduling classes a bit manual cannot copy across a standard week waivers cannot be copied or duplicated - to be created from scratch for each one cannot hide trainers and allocate their time behind the scenes
Thanks Jess. We really appreciate the feedback and happy to hear that your experience has been so positive. We're happy if you're happy :) That's right - Clubworx is currently working on releasing our latest Stripe integration with waivers, and plan to have this available by the end of the year for all of our customers!
John W.
Health, Wellness and Fitness, 1-10 employees
Used daily for less than 6 months
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Easy to use, functional and keeps my business open 24/7. I'm very impressed with the back up and support I've received. Every question answered simply, accurately and quickly. I highly recommend Clubworx for other yoga studios.
Support. Ease of use.
Haven't found any yet after 6 weeks of use.
Hi John, Thank you for your review and we are SO happy to hear that you are enjoying Clubworx! There are lots of new features and enhancements that are scheduled for the next few months, so we hope that you will get even more value for your business in the future. And remember your feedback is important, so do reach out if you have any questions or suggestions as you continue to use Clubworx. The Clubworx Team.
Den S.
Consumer Services, 11-50 employees
Used daily for less than 6 months
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Emily was very helpful so far in the transition , what we see with the software is a clean and simple look that our clients could like
Very easy to use and clean
Templates need more ability to be customized for clients use App for smartphone make it easier than web based but not a big issue no place for discounts or promo codes
Den, thanks for the great feedback. It is great to have you join us and we are so happy to hear that you are enjoying the software and your customer support. Remember to keep sending feedback as you continue to use Clubworx, this is critical for us to continue to build better features that support your business in the future.
Benjamin D.
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Pro's: Right from the get go everything seems to flow with setup. Laid out very orderly and simply. Everything you need, not much you don't. Perfect for someone wanting to direct new clients too. Looks professional and best part is is it's web based. Customer service, ESPECIALLY Emily and Dave, are kind and helpful... They respond quickly, usually within minutes, sometimes hours, but what can you expect for forty a month? Overall, well worth the money. Cons: There are some minor errors that still haven't been resolved. Like the menu button at the top right corner of the website. It should just be removed. Also not all of the main background picture shows when on the website via mobile phone, but I don't think it's meant to be used exclusively on a mobile device, but nbd anyway. O, and members cannot pay for services online on their own.
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Brandon N.
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Clubworx is extremely simple and easy to use making it perfect for our business. The only con we've experienced thus far (which is also a pro) is that there are constant updates to the software that can become confusing at some points. The customer service, however, has been top notch in dealing with these issues as well as others as we familiarize ourselves with the system.
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Thanks Brandon, We really appreciate the review! We take your point about our updates. We are working on balancing the need to give you access to modern tools to help grow your business and minimising the impact these updates have on your business! Kind Regards & Happy New Year from The Clubworx Product Team!
Juliana P.
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I'm moving from other software because they were charging too much, and the software wasn't offering the much i was paying . I'm very impressive with the attention they give. The software is really easy to use and add a member. What was a big deal for me after some bad experiences with the trial on others software. Congratulations for a great job you are doing.
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Hi Juliana - really appreciate the feedback. We are glad to hear that you are enjoying your experience with us and we know you'll love using your streamlined, automatic payments through Clubworx as well!
Renee S.
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I work in a studio and also run outdoor sessions. Club worx has been a great program for my business. It is so simple to start using. Emily is fantastic and helpful. I love how customisable the system is and the reporting is great. I'm going to start building my website in club worx soon. I would like the system to link with xero. Hopefully that can help soon.
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Thanks Renee! And yes we do have plans to integrate with Xero in the future, so we'll keep you posted on that :)
Justin C.
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Really great customer service, second to none. Always available via chat which is good. Although, I don't like to get the pop ups with questions from ya folks. Lol. Sometimes ok, but not as often as you do. Recommend that you let me reach out to you.
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Thanks Justin! Great to hear that you are enjoying your experience with us. Thanks for the feedback on the messaging - we'll be taking that on board.
Laura B.
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The help and support we have received from the staff at Clubworx has been the most positive in my last 10 years of working with software providers.
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Thanks for taking the time to review Clubworx Laura. We love supporting the Phoenix team & look forward to being your preferred service provider for the next 10 years!
Michael m.
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Pros Easy to get started and use I can always contact someone right from my clubworx account Easy bookings and payments Cheapest option I looked at Cons No problems so far, everything I've raised has been explained clubworx
No pros were added to this review
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jay j.
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This new company is the best easy configuration of all settings to customize and work for you. They will go to extra lengths and maybe tweak things for your business great tech support
No pros were added to this review
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