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WellnessLiving Features

Features Summary

Functionality

4.3

/5

314

Total features

186

20 categories

WellnessLiving features

ACH Payment Processing
API
Access Controls/Permissions
Accounting
Activities Booking
Activity Dashboard
Activity Tracking
Alerts/Notifications

Common features of Yoga Studio software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing

Price starts from

59

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

314

Price starts from

59

Per month

visit website

Total Features

186

Unique features

  • Calendar/Reminder System

  • Reputation Management

  • Timesheet Management

  • SMS Reminders

Functionality

4.5

/5

2.7K

Price starts from

42

Per month

learn more

Total Features

92

Features in Common

71

Unique features

  • Search/Filter

  • Nutrient Database

  • Nutrition & Ingredient Labels

  • Dietary Analysis

Functionality

4.8

/5

392

Price starts from

19.90

/user

Per month

visit website

Total Features

50

Features in Common

46

Unique features

  • Session Notes

  • Goal Setting / Tracking

  • Sport Coaching

  • Monitoring

Common WellnessLiving comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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What we love most of all is their eagerness to listen to our feedback and develop the features.

Reviewed 5 years ago
Pros

We were definitely nervous to make a switch from Mindbody. But after another rate hike on top of paying for three other services for perks, reporting, and website integration, we realized it was no longer the best fit for our yoga studio. We reached out to WellnessLiving for a demo, and they walked our entire staff through the software, showing us how everything was already packaged together. Not only...

Cons

From time to time we get minor issues with their automatic payment system that caused a few headaches for our clients, but it was never anything major, and the payments always made sense in the end. But WellnessLiving took our issues to heart and implemented a few bug fixes and features that hopefully resolve those issues from popping up in the future.

Vendor response

Hi Ben! Thanks for taking the time to leave your review. At WellnessLiving, we know how overwhelming the search for the right software can be, so we are overjoyed to hear that you have found a loyal partner in us. We also know that your satisfaction goes beyond first impressions, and that is why our team is always responsive and focused on ensuring that everything works how you need, all of the time. We focus on the backend, while you focus on your business. Speaking of which, time for us to get back to saving you time and money!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Robust system and features at a reasonable price

Reviewed 12 days ago

Overall, WellnessLiving has been a great addition to our business. It allows us to have one platform to manage current members, schedule classes and events, and create a variety of purchase options for clients while also providing solid automated marketing options to continue to build our business.

Pros

This software has unlimited options and the ability to meet the needs of fitness studios. We use the class scheduling feature primarily. It is straightforward and easy to implement and maintain. If we need to change or cancel a class, the system walks you through a simple interface to cancel and sends notifications out to clients right away. Additionally, it can act as a CRM tool, allowing you to create and implement marketing campaigns, follow leads up, create visit and purchase campaigns, etc. The system makes marketing super simple and easy to implement.

Cons

The most challenging to work with is the learning curve. Because the system is so robust and has so many features, you need every minute of the three one-hour onboarding calls to set the system up. If you need to change anything in your scheduling, calendar, purchase options, etc. it can feel overwhelming as they all connect together. if you miss a piece in one area, your change does appear, or worse doesn't work the way you expect. The upside is their support team is awesome and responds quickly to requests.

Vendor response

Hey Colleen, Thanks for the terrific review! It's so much simpler to manage and coordinate all the different areas of your business when you have it all under one login. Just set it up, and the built-in automations handle staff access permissions, reminder emails, marketing campaigns and countless other tasks. You can then use the valuable time saved for other things. Even just 30 min time savings...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Buyer’s Remorse

Reviewed 2 months ago

Horrible. What’s the point of having a customer service phone number and email address if you’re not going to get back to people. I’ve been trying to finish setting up my payment processing account for the last 4 days and haven’t been able to get ahold of anyone to help me finish it. I’ve emailed several people 5 times, called 3 times and left 2 voicemails, and haven’t had any help. The one phone call I did get left a voicemail with vague instructions, and instructed me to call them back if I had questions. I called and haven’t heard back.

Pros

I liked the idea of it. It offers very similar features to MindBody, and it’s half the price.

Cons

I literally couldn’t even make it to the onboarding process. It’s not so much the software as it is the customer service.

Vendor response

Hey Rachel, Thank you for taking the time to write us a review. At WellnessLiving we set out to deliver the very best in customer service and that means we spend a lot of time listening to our customers on what we're doing right and on what we can be doing to improve. It seems that you had some difficulties completing the merchant processing application and unfortunately without you providing the...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Growing Pains, but Excellent for Management of Traditional Martial Arts Schools

Reviewed a month ago

Today, we contacted TS because we were trying to determine how to view a hold we had placed on a student's membership. Tech Advisor [SENSITIVE CONTENT] quickly showed us how to do so. Then, unprompted, she showed us how to view past payments from the same page. So, we got a bonus benefit from one support call! Thereafter, another question occurred to us, and we asked [SENSITIVE CONTENT] to show us...

Pros

We have been with Wellness Living for more than 2 years and have been satisfied with the platform for its stability, features and Tech Support, which was superb as they would pick up our calls right away and provide excellent guidance. Their TS staff is highly intelligent, well-trained, professional and polite.

Cons

However, in recent months, TS has been over-burdened because they are normally unavailable when we call, which slows down our work flow. If this trend continues, we might have to look for a new management platform. This is not a reflection on the TS staff. Rather, it is likely a function of Wellness Living's growing popularity.

Vendor response

Hey Richard, Thanks for sharing your amazing review. At the onset of COVID we saw the writing on the wall and we made a strong push to add live streaming, on-demand video, and many other features to make it extremely simple to run your martial arts school online (in many cases it actually helped our customers add new revenue streams onto their business!). As a company, we strive to achieve an...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Happy with it

Reviewed 3 months ago
Pros

Very easy to schedule classes on the business end, and very easy to book and pay on the client's end. I also like the mailchimp integration which saves me time adding clients manually to the mailing list.

Cons

It would be nice to have an integrated session of both online and in person in one. The store could be more developed and offer shipping options and order fulfillment tracking plus more product options (color, size, etc.)

Vendor response

Hey Salit, Thanks for the great review! We focused a lot on cutting out unnecessary steps and clicks in the booking process, so that it's easier for clients to make more bookings and more purchases in your store. That helps encourage repeat visits, which is great, but it also improves the client experience which is great for getting them to share positive reviews and refer their friends to your...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Breath of Fresh Air in the Membership Management Space!

Reviewed 3 months ago

From the onboarding process to the overall execution of the platform our overall experience with Wellness Living has been incredible. Never once did they try to sell us on additional features that didn't fit our business model or try to have us set up our workflow in a way that was easier for THEM. We were always priority, if something didn't work how we wanted it too Wellness Living went to work and...

Pros

User experience and ease of use are hands down the best features of Wellness Living as a whole. Be it our members utilizing the custom branded app or our initial setup of the entire platform itself to cater towards OUR needs and everything in-between. I'm extremely impressed with the GUI and it's organic workflow that even our employees that have never seen it before can use pretty basic navigational...

Cons

The most difficult part of the software thus far is really not something I would blame Wellness Living for but a simple compromise between what the software was designed to to and how we utilize it. We don't allow members to book their own personal training but have the coach do it as certain coaches have different skillsets and tiers in our gym. All this to say we had to set up a round about way to utilize this feature with Wellness Living, it took some time and we had challenges but Wellness Living worked with us and made sure ultimately it works well and efficiently in the process we utilize.

Vendor response

Hey Cody, Very much appreciated! We're ecstatic that WellnessLiving has turned out to be the perfect fit for your business and it helps remind us of why we're here. Partnership is truly the only perspective that can help us both achieve success in the long-run, and WellnessLiving was actually founded on that basic idea, which was to align our interests by providing a software solution where the...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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A good start … not perfect

Reviewed 3 months ago

I’m happy I found WellnessLiving for my client management system for my business. The leadership team is super friendly (Canadians duh!) and helpful. Matt, my sales rep is always willing to help out, reach out to the support team and offer. Hand. I have lots of questions and they are always happy to help. The system itself is not as perfect as I want it to be wfor the type of mobile yoga business...

Pros

I’m happy I found WellnessLiving for my client management system for my business. The leadership team is super friendly (Canadians duh!) and helpful. Matt, my sales rep is always willing to help out, reach out to the support team and offer. Hand. I have lots of questions and they are always happy to help. It’s A good basic software for scheduling and sending auto reminders to client and staff

Cons

The system itself is not as perfect as I want it to be wfor the type of mobile yoga business that I have but there are SOME workarounds that I’m willing to cope with. There is a HUGE learning curve and it’s not as intuitive as I hoped it would be. I had to do a LOT of trial and error and work with support. The emailing system is lacking in options and it’s hard to set up. If you want to add a photo into your email, you need to go to an external site to add that photo. It’s just cumbersome with all these “work-arounds”. The google calendar integration is glitchy and is not a 2-way integration and doesn’t work in the way I want it to.

Vendor response

Hey Masha, Thank you for the review! We love helping Canadian businesses succeed at WellnessLiving with our all-in-one business management solution. We're totally committed to your success and we actually prefer to take the time to get to know your business so that we can provide you with the support and walk-throughs on how to best use our software for your needs. We're passionate about what we...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Streamlined our daily operations!

Reviewed 3 months ago

Overall, we are extremely happy with our decision to move to WellnessLiving! It has made our daily operations a more streamlined process and condensed everything into one platform. It was a fairly easy system to learn and allows us to expand our business with new features.

Pros

It offers one place for us to be able to bill and schedule clients as well as send out reminders and marketing materials. We love the online store, inventory counter, client and schedule management, and the ability to customize every aspect to our unique needs.

Cons

The most important thing that is lacking from the software is the inability to schedule more than one trainer per session. We would love for the email marketing to be more user friendly to make formatting emails more streamlined and make it easier to send out newsletters and other important reminders. It would also be extremely helpful to be able to store files/paperwork in client profiles and have other ways to record notes from sessions.

Vendor response

Hey Serena, Thanks so much for the review! We're always ecstatic to hear what our customers have to say about our all-in-one platform, and based on this feedback, it allows us to vastly improve the software and its capabilities. At WellnessLiving, we're problem solvers, and that means we refine and tweak our software so we can deliver the best solution with the most dynamic features to help you...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One Happy Customer

Reviewed 3 months ago

We have been extremely happy with this software. So much so, that we have now implemented is at several clubs. Our clients love that it saves them money, compared to other club management software that we have used in the past. They also appreciate the ease at which their members can use it.

Pros

The initial data migration went seamlessly. The software is easy to use and easy for our members to understand. They love the ease of the app and are more inclined to use it, because of how easy it is. The reporting is exactly what we needed and there are so many different reports that we utilize. Finally, when we have had a question on issue, the support team has been fantastic at responding quickly and providing a resolution. Our club is so happy to have made the switch.

Cons

The only thing we didn't like was with one of the sales reports. We prefer to see the money that we actually receive, not everything that was billed. Once we realized we had to go under the advanced settings, to change the report from accrual to cash sales, we were able to see what we wanted.

Vendor response

Hi Jill, Thank you for the amazing review! We are thrilled your data migration was a success and that WellnessLiving is helping you boost engagement with your clients! Switching softwares can definitely seem like a huge ordeal to any business owner but our onboarding specialists are pros at what they do, they help make the whole process a breeze and very quickly you start seeing the benefits of...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The ultimate small business solution for new and experienced business owners.

Reviewed 5 months ago
Pros

Highly customizable look and feel for both client facing and backend sites. Powerful and easy-to-use client Email, SMS, and AppPush notifications. Wide variety of built-in email templets with optional input of HTML source code. Easy to edit service schedules using one simple page to edit many types of services at once. User friendly for both administrators and clients.

Cons

Slightly clunky reporting system that could benefit from more customization, like the ability to tag a client and follow them through multiple reports. Lack of image hosting for email notifications, however this is work around-able without much effort.

Vendor response

Hey Michael, Thanks for taking the time to share your positive experience with us, we really appreciate it. There's a lot that goes into running a business and WellnessLiving includes all of options and tools you need to operate in a single all-in-one platform, with a single login. An advantage of packaging all of your client and staff management systems, reporting, online store (practically everything)...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Top Notch Product & Customer Service!

Reviewed 5 months ago
Pros

I use WellnessLiving daily to run my virtual group fitness business. It's easy for myself and my coaches to use, start classes, sign clients up, and manage attendance, and more. Our clients are also able to download the Achieve App and VERY easily purchase a membership, book a class, redeem loyalty points and write reviews. I also have a booking widget on my website that looks great and enables easy booking on desktop. One of the best things about WellnessLiving is the customer service - from day 1. The onboarding was fun and customized for my specific needs and any questions I've had since joining have been answered by the support team extremely fast. As a business owner, this is very important! Highly recommend this software!

Cons

I think there is some room for improvement with the email customization. You are able to customize a template, but I do feel it could be improved. I still use emails and do find it very easy to choose who I want to email from my client list.

Vendor response

Hi Jane, Thank you for the amazing review! At WellnessLiving we want to give you a 5-star experience from onboarding, to ease-of-use, to customer support - everything! Everything you need to run your business virtually is there when you sign in online or log into the app on your phone. The one thing you can count on in 2022 is that practically everyone's got a phone and we built a dedicated app...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellnessLiving Rejuvenated My Business

Reviewed 6 months ago

Using the APP has decentralized my global business so that instructors no longer have to rely on me, as sole owner, to promote their worldwide classes. We had been suffering from lack of income during Covid but now we are up and running again even with Covid challenges. The APP gives freedom and independence to instructors without management help from me as the global LLC brand owner.

Pros

The biggest impact the APP has made to my fitness and certification business is to allow our 100+ instructors to promote and manage their own classes without global management involvement from me as the owner. The APP got rid of the drudgery of tracking hundreds of classes on a spreadsheet that change regularly. The best feature is being able to list a future class, getting a dedicated link and being...

Cons

What I liked least was in development, getting an Apple Developer account for the first time. However [SENSITIVE CONTENT], my WellnessLiving Achieve APP rep. walked me through each step and we got it done. The picture on the APP did not turn out oriented correctly but we are working on that.

Vendor response

Hi Laura, Thank you for sharing your amazing experience. We are just so thankful to hear your because it is so central to our goal as a company, which is to make it easier to start, run and grow your business - even if that just means moving your business online! Our built -in automations handle so much of the day-to-day, and we added these specifically to save you time and make your life easier!...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best Decision for our Business

Reviewed 6 months ago

My favorite thing about this software is the customer service is always great! They answer, guide you through any questions, and if you request a feature they will get it done within a few months!!! It's so interactive like if we're building the software together to our liking. I've added a ton of requests and they've completed almost all of them (some are more complex/take longer to create). Overall I've had a great experience with WL and I'm excited about how the software will look in a few years. It's ONE of a kind.

Pros

When I was first starting out, what attracted me was how simply wonderful and efficient the layout looks, the features like appointment booking, calendar, appointment reminders via email (and later we got SMS - which is amazing), I liked that I can still manage my gym members and training clients. There was LOTs of options to customize which made everything so much easier for me once I got in and started to play around with it. I LOVE that at a glance I can easily see how many sessions are left in training package which IS HUGE for us as we used to track attendance by paper! This played a large part in choosing WL! Our staff can also track their working hours at an ease and trainers can see their schedule on their own devices!

Cons

I wish I can input data from before we integrated (as far as sessions attended / packages purchased like manually add a transaction that was dated in the past. As of right now, you can only do that during the onboarding process but it's limited to the client's most recent purchase.

Vendor response

Hey Mairien, Thank you for your kind words. WellnessLiving is a software for businesses who want an all-in-one business management solution with one login, an elegant interface, and ease-of-use! All you need for full scheduling services is available to you, along with the ability to customize it to match your specific business needs! Everything from client management, online appointment booking,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Infinitely Grateful

Reviewed 8 months ago

the ease of use for the clients and myself has been top notch

Pros

I love the ease of use. I love the app. I am not technical at all and I can use the app for the employees and the customers with ease. When I chose Wellness Living I came from another really big software in my business and I am so glad I switched! Wellness Living has given me so much support, I am infinitely grateful !

Cons

I cant delete my old payment options for my old credit cards

Vendor response

Hi Stella, Thanks for taking the time to write us a review! We are immensely grateful for being the software you've chosen to run your business, and we know that we succeed only so long as we continue to offer you the best value out there. At WellnessLiving we support businesses of all sizes, ranging from small one-person studios to multi-location franchises which is why it's so important for us...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wellness Living is on top of it

Reviewed 8 months ago

Overall, Wellness Living gives an amazing product. They're there to help when you need it. They are user friendly. They truly have been, thus far, there for their clients. I get the impression that they really care and that's important.

Pros

I like the ease of use via their app. I love the versatility of the software. I love the fact that they're always upgrading. I love their customer support.

Cons

One thing that is a little concerning is the price of integrating Zoom, the FitVid and FitLive. I'm a very small operation and with Covid having studios like mine shut down or relegated to virtual classes overnight, I'm lucky I didn't go under completely. I'm trying to get my footing and it's hard when there's new monthly fees. I was under the impression that FitVid was an upgraded feature within...

Vendor response

Hey Susan, We really appreciate it! WellnessLiving is next-gen software management made affordable, plain and simple, and just like you we were Mindbody customers tired of a customer service experience that kept going lower and lower while the price kept going higher and higher. We are always upgrading because in an ever-changing social and business environment, clients are always looking for something...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Software; Learning Curves to be Expected

Reviewed 9 months ago

I would describe it 4/5 stars. The software is smart and up to date, and for the most part makes my life easier. However, I have had really confusing issues come up from the small details which have made life harder.

Pros

The ability to create/edit/delete multiple classes of the same type at a time. The Zoom Integration feature. Ability to create memberships on autopay THE APP. I love the App.

Cons

No calendar view available for client side of software. Creating "client types" which directly relate to different membership benefits is confusing. There is a constant question of "did the software do something weird again, or is it the client?" Some clients find the log in process confusing.

Vendor response

Hey Shae, Thanks for the review! Many basic softwares out there are simple to use but really lack many of the features you need to manage your business, while others offer more depth but the interface is so complicated and unintuitive that you basically have to be a scientist to fully understand and use it. WellnessLiving gives you the best of both worlds; an all-in-one feature set to manage every...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Wellnessliving Review

Reviewed 9 months ago

Overall it has been great. There are little hiccups like with any software, but overall I've been very happy with the product.

Pros

I like the scheduling aspect of the software. It works well both for appointments and class management.

Cons

Some functions take many clicks and steps to complete which take time. It would be nice if they could allow you to submit with default values that are pre-populated which is currently not possible,

Vendor response

Hey Matt, Thank you for your positive feedback! We're delighted that you like our scheduling interface, it's certainly an important feature for most businesses out there and we did our best to make it easy-to-use while also including the different customization options you need. We appreciate your feedback as we are a customer-centered company and we added a Community Forum as a place for businesses...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Glad I made the switch!

Reviewed 9 months ago

Me experience has been great with WellnessLiving so far! They were extremely helpful from the minute I started my system set up. They held my hand every step of the way with an specific person to contact throughout my entire on-boarding process (which they allowed at least a month for) and have been great about following up to make sure things are still going smoothly. My clients LOVE the app and say it's so much easier to use than our last software.

Pros

This software offers so many integrations in one place! I have use POS and scheduling software on BOTH ends of the spectrum- from MindBody to ScheduleBliss and feel that WellnessLiving is the best of all worlds! On the customer side of the software, it looks great, is super easy to use, and allows individual management of client interface. On the business side of the software, it is fully integrated,...

Cons

This software is larger that what I was used to using and I sometimes get lost in all of the integrations. It is a MASSIVE program (which is great!) similar to MindBody, and I am still not using all of the amazing bells and whistles.

Vendor response

Hey Kris, Thank you for the rave review! We're glad you're really liking our platform, that was basically our end goal: to make software people love using! There certainly are a lot of features included, because WellnessLiving is focused on integrating all your different business-management tools in one place. From scheduling, to point of sale, to client management, to notifications and marketing,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WL was the help we needed!

Reviewed a year ago

Pre-Covid we had just broken even for the first time since opening in 2017. MindBody online was not working for us. I finally made the decision to venture out. Nervously. I researched based on suggestions from other studios. After my first call with [SENSITIVE CONTENT] at WL I knew I was ready and NEEDED to make the switch. BEST DECISION WE EVER MADE! Front desk ran so much more smoothly, clients were able to sign up for classes in person and virtually easier. Auto draft payments were always processed right on time. If you're nervous about making the switch, do yourself a favor and just schedule a demo. You'll be ready after that.

Pros

The branded app! I loved that it was so simple for my students to find and sign up for classes. I loved that I could also sell products and memberships through the app.

Cons

I would have liked the ability to connect to Quickbooks. And I would have liked to have had the ability to pro-rate contracts sold online or through the app without me having to manually override it.

Vendor response

Hey Shawn, We appreciate your review, it really means a lot to us! Naturally, we love talking about our custom branded app but it's just so great to hear how well it's worked out for you and your clients. At the end of the day it's all about the user experience, and we like to make things simple and easy so that your clients love using the app and keep coming through your door, be it in-person or...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I can confidently say that you won't be disappointed.

Reviewed a year ago

My team and I have been using Wellness Living for over a year now. The first 7 months were a total disaster because the person who helped us set everything up wasn't very knowledgeable and ended up causing several errors that lasted months after we started working with this software. We were ready to give up on this company until we talked to a great customer service representative. This person was...

Pros

The ability to see the schedule on staff view.

Cons

The app could be improved but they are working on it!

Vendor response

Hey Chi, Thanks so much for leaving your review. We're sorry to hear of the initial difficulties with your transition and we definitely fell short of our goals for your migration, but it's great that the right customer support rep. was able to really turn things around for you. Changing softwares is a huge undertaking for a business which is why we put such a strong emphasis on diligent support...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wellness Living - Easy and Powerful

Reviewed a year ago

Besides all the great features of the Wellness Living software, the other over-the-top fabulous thing about switching to Wellness Living has been the way they take such great care of me. Wellness Living made it easy for me to switch to them. And, they provide an ongoing level of customer support that is really game-changing. I feel like they really care about my success. That is so refreshing in today's world.

Pros

For me, the biggest pros: - the system makes it so easy to communicate with my clients (yoga students), so it improves my overall customer service with my clients to a level I did not expect. - the Wellness Living system has improved communications between me as the yoga studio owner and my staff. Things like Tasks, Notes, Push notifications, and emails. - There are so many ways to configure things, it has helped our front desk check-in process considerably. - Clients are using our Wellness Living customer branded app at a level that is so helpful, it makes our lives easier.

Cons

I hope Wellness Living will continue to improve their Achieve app. This app can be so valuable for a yoga studio because everyone is getting so used to using apps now, and most apps having a similar way of navigating, so it can make it so new yoga teachers can learn how to do things with the ap very quickly, which will allow the yoga teacher to handle the check-in of a busy class more easily. Also,...

Vendor response

Hey Richard, Thanks for taking the time to write us this amazing review! We're glad WellnessLiving was able to make life a little easier for you and your clients. Our software is there to save you time and to help take the user experience to the next level. We appreciate your positive feedback and you can rest assured that we are always listening. All our decisions in the company are based on the...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Game Changer

Reviewed a year ago

Right from the start Wellness living were there every step of the way and have helped shape my Pilates business to run like a dream. Everyone at Wellness have gone out of their way to help and explain how I should be doing something or how to set up an area of the system to work it best for the business. In fact, some of the skills I have learnt from them, I am now able to use in my day job. From the start, Wellness Living has exceeded my expectations from a customer service point of view. They have patiently worked around my lack of IT knowledge to working across time zones - (I am UK).

Pros

The ease of access for myself and my clients is brilliant. All my clients love the fact that all they have to do is download an app in order to view, change or make an appointment. the integration with zoom has been a life saver during lockdown. I also really like the fact that the system sends out automated emails as a reminder for their appointments and even wishes our clients a happy birthday which is a personal touch that makes all the difference. Integration with my website was seamless as was transferring my existing client data

Cons

I had to really think about this and the only thing I could come up with is that for a new user or member of staff, its difficult to explain the difference between purchase options and appointments.

Vendor response

Hey Lara, Thanks for the great review! At WellnessLiving we've given businesses a powerful set of features that are tailor-made to enable them to move services to virtual and add new revenue streams. With features like the mobile client app and our integration with Zoom, booking virtual services has never been easier for your clients. We're delighted to hear that your experience with our team members...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wellness Living for my music studio

Reviewed 2 years ago

The onboarding specialist was extremely patient and helpful! Every time I call tech support, I speak to someone who is friendly, knowledgeable, patient, and helpful. Very good experience!

Pros

This is one of the few programs that integrates scheduling, employees, client communication, and client payment options for appointments, classes, and events. I feel like it is everything I have been looking for in ONE program!!! This is perfect for a music business!

Cons

The software is a bit confusing to navigate and set up at first. It took me a while to understand the "language" of the functions. Because the support staff was so helpful, I was able to make a series of phone calls and get everything worked out, and I learn more every time I use the program. It is definitely something that gets easier the more you use it. Everything comes together.

Vendor response

Hey Emily, What an awesome review! It's always so refreshing to hear about great experiences like yours. We know it can be a little overwhelming at first using a new software. That's why we do everything we can to set you up for success! Our expert onboarding and support staff are there to answer your questions and provide training to help you better learn the platform. After all, it's a big system...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Customer Service

Reviewed 2 years ago

If you're just starting out with client management software, I would recommend Wellness Living 100%. However, I believe Wellness Living needs a better on-boarding system with better support for clients who are deciding to switch from similar apps and software. My company recently switched to Wellness Living from another client-management software. There were some major issues when our data was...

Pros

Canadian company. Customer service is great. The fact that you can add goals and progress reports to your clients profiles is very helpful. Dashboard for business owner is an easy to use tool with great reports. My favourite aspect is the ability to see who owes us money on my homepage.

Cons

Transferring our data from our previous software provider was very poorly done.

Vendor response

Hey Shannon, Thanks for your reviewwe really do appreciate it! We completely understand your frustrationyou switched from Mindbody and you want a smooth and seamless migration process. We're thrilled that our customer support team was able to resolve your issues and guide you step by step through our system and any changes they made. At WellnessLiving you can expect that high level of communication,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AMAZING Support Staff

Reviewed 2 years ago

I wanted to reach out and hope this is the best way to sing the praises of [SENSITIVE CONTENT HIDDEN]. This is an employee that has truly gone above and beyond to help me and my fitness studio these past 2 weeks. I had to go in for a deviated septum surgery on May 21st. As I was waiting in the preop room, I began getting a number of email notifications on my cell that clients were having trouble signing...

Pros

Easy to navigate and clients found the transition EASY!

Cons

None. I can not say anything bad about this .

Vendor response

Hey Jennifer, Thanks for leaving such an amazing review! First and foremost, we're happy to hear your surgery went well. Life can be challenging, but it's important to have supportive people by your side. Our customers are our top priority, and when you needed us the most, we stepped up, so you were able to reopen your studio as planned! As you grow your business through this difficult time, we'll be there for you! It's moments like these, you can definitely see how much we're committed to small business owners like you. Again, we're glad to hear you're healthy, and remember, we're there for you! Thank you for choosing WellnessLiving! - David R. (WellnessLiving Customer Advocate)