WellnessLiving Features

One of the standout features I liked most about WellnessLiving was its comprehensive suite of tools for managing fitness and wellness businesses. From scheduling classes and appointments to handling client profiles and online bookings, WellnessLiving provided a robust platform that addressed various business needs. The integrated marketing features, such as email campaigns and customer engagement tools, were particularly valuable for promoting services and fostering client loyalty.

One aspect that I found slightly challenging about WellnessLiving was the initial setup and customization process. While the platform offered extensive features, configuring them to fit specific business requirements could be time-consuming and required some technical expertise. Streamlining the setup process or providing more user-friendly customization options could improve the onboarding experience for new users.

Hi Piotr, Thank you so much for your amazing review! We're absolutely thrilled to hear that you've had a fantastic experience with our all-in-one system. Our software is designed with your needs in mind, offering a range of tools from automated marketing to scheduling and client management. These features are specifically crafted to make your life easier and save you valuable time, so you can focus...

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Customer support is unmatched!Our members can sign up for classes with ease.Our schedule is available for all to see.Processing payments is a breeze. Integration from MindBody software was smooth.

Some of our offers that should be auto renewed are available as a "one time purchase", but then auto renewed and causes confusion with our members and leads to more work to refund unrequested renewals.

Hey Anna, Thank you for the amazing review. We appreciate the positive feedback on your great experience with WellnessLiving, from the software usability itself to your time working with our customer support team. We market our product as a true all-in-one solution for just about every part of running your studio, and we're continuing to expand on the capabilities of the software to help better serve...

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It is easy to use and convenient to use. It saves me time by having my coaches be able to track sessions and take payments for packages on their phones. It also helps me with payroll. The report is easy to use and before we were using excel sheets which was annoying.

The support staff is hit or miss. Sometimes we get very unhelpful people who don't call you at the right time when they scheduled a call.

Hey Mike, Love the feedback! Your review means everything to us. We're so happy to hear that our all-in-one platform has been the perfect solution for smoothly managing every part of your fitness business. From tracking training sessions and collecting payments to using our convenient staff app and checking out our reporting dashboards, every tool in our software is designed specifically for your...

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I like its sophisticated class and event scheduler, it can organize schedules and appointments very quickly and efficiently, both from my desktop and from my mobile device.

Well, on occasion I have experienced some technical problems, such as occasional system crashes or slow page loading.

Hey Luz Mary, Thanks for the great review. We love the feedback as it helps us consistently improve and deliver a better overall experience to our amazing customers, including appointment-based businesses like yours. We're the ultimate scheduling software for small businesses, especially in the health and wellness industry, so it's great to hear our top-of-the-line class and event scheduler is...

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Wellness Living allows me to manage my clients easily, nurture them with automated emailing, integrate with my website, manage payments. For my clients it is even better. I have also got the white label app, this means I have my own app. I never thought I'd get an app so quickly and so easily. Clients love it! They can watch meditations on demand, book classes, and manage their account.

FitVID video features and metrics could be improved. I.e. add to favourites, create playlists, improve the view Custom emails are great but missing some fields

Hey Anthony, Thanks for the amazing review! Your kind words really mean a lot to us. There are a lot of software companies out there, but there aren't many that can provide the full all-in-one platform you need to run just about every part of your business. We've got you covered at every step of your client journey from lead/prospect management to online store, recurring payments and the mobile...

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I’ve been with Mindbody 10 years now. This software is every bit as good and more without charging exorbitant rates and fees.

Payment deposits to my business are not as quick as with my previous provider but it’s a minor grievance

Wow, thanks for the great review Mark! WellnessLiving is built to do everything Mindbody can do, but at a much more affordable price. It's amazing that you made the switch after 10 years on that platform, I can't image how nerve-racking software it must've been at first but I'm glad that our onboarding team was able to help make your move a success and that you are now saving money with WellnessLiving....

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wellnessliving platform includes tools for scheduling, billing, and membership management, as well as marketing and reporting capabilities, making it an all-in-one solution for managing operations.Users find the platform to be user-friendly, customizable, and cost-effective. These are some of the benefits that users often highlight about WellnessLiving.

Technical issues: Some users may experience technical difficulties such as bugs or slow loading times, which can impact their ability to use the platform effectively.Limited customization: Some users may find that the customization options for the platform are limited, making it difficult for them to tailor it to their specific needs.User experience: Some users may find the platform to be less intuitive or find it difficult to navigate, which can lead to a less enjoyable user experience.

Hi Sanu, Thank you for the great review! The thing about using software to run your business operations is that if it takes a lot of time for you to use, then the software itself becomes an additional operation for you. All the admin work, the manual entry of client data and bookings, etc - and that's especially important if you're using one tool for emails, another tool for scheduling, another for...

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I was very nervous to switch software companies knowing what a large undertaking it may be, but it was extremely worth it! From the very beginning, I was completely supported from Wellness Living from sales to onboarding to account management. Since then, customer support has answered every question I have had, everyone is extremely knowledgeable and friendly, and the software is so easy to use both on the back end and for the client. I am SO happy I switched!!!!!

The only thing that took some getting used to for me was adding photos to marketing emails. I am used to it now, but you do have to jump through a few hoops to add your own photos. The auto marketing is amazing though.

Hey Kelly, Thank you for the awesome review! We're happy to hear you've had such a smooth transition to WellnessLiving from Mindbody. Our customers always tell us that it was nerve-racking at first, but the persistent support from their dedicated Onboarding Specialists addressed all their concerns and ensured the migration was a success. They are there for you every step of the way, from transferring...

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This software offers so many integrations in one place! I have use POS and scheduling software on BOTH ends of the spectrum- from MindBody to ScheduleBliss and feel that WellnessLiving is the best of all worlds! On the customer side of the software, it looks great, is super easy to use, and allows individual management of client interface. On the business side of the software, it is fully integrated,...

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This software is larger that what I was used to using and I sometimes get lost in all of the integrations. It is a MASSIVE program (which is great!) similar to MindBody, and I am still not using all of the amazing bells and whistles.

Hey Kris, Thank you for the rave review! We're glad you're really liking our platform, that was basically our end goal: to make software people love using! There certainly are a lot of features included, because WellnessLiving is focused on integrating all your different business-management tools in one place. From scheduling, to point of sale, to client management, to notifications and marketing,...

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When we were looking for a member management system the important features to us were: *Membership contracts/setup & billing in one system*Ease of using the app or site to register for classes (and adjust as needed) *Virtual - we have in person and virtual clients (and some hybrid) so it was important that the system was able to integrate all of this in one place The system does a great job with these aspects and more and we're very grateful for that!

Struggles we had*Data migration - we were using a competitor prior and were told data migration for class attendance history would be easily completed ... it was not. It was finally straightened out, but involved a lot of manual work on my part to get all 125 members information correct.*Customer support - it can take days to get a response to customer support inquiries, they quite often refer you...

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Hi Jaime, We appreciate the positive feedback! WellnessLiving is the definitive all-in-one solution for your fitness studio, large or small, and we integrate just about every tool you need for running your business. Memberships, contracts, booking, mobile app - it's all in one place and easy to use. Depending on the state of the original data, manual work may be needed during onboarding but your dedicated...

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I store my appointment details on my calendar, but I can’t keep track of them when I’m in a hurry. WellnessLiving is a lifesaver especially for people like me who need to be organized and reminded about my meetings. It contains a simple interface which is straightforward to use. The best part is I can actually book a lunch meeting while searching for a restaurant or location on Google. Our staff can check co-workers schedule and manage appointments simultaneously using this software. No need to pick up the phone or send an email to check if you’re available on that date.

I was quite disappointed with the customer support. They were slow to respond and not knowledgeable about the software. They need to train them to be more equipped for troubleshooting concerns.

Thanks so much for taking the time to review! We're so glad to hear you think of WellnessLiving as a lifesaver and that you are using it every day and loving it! That is absolutely our goal when it comes to helping our customers achieve their highest level of success! We're also glad to hear you find our interface simple and effective when booking your appointments. We know that is vital when you are...

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The ease of use and customizable options make it personal and accessible for a variety of users, regardless of technical knowledge. It is a great resource for small or large businesses. Very intuitive and straightforward. We enjoyed how quick it was to set-up new clients, products and create a welcoming online experience and presence for our business. Online tech support was extremely helpful and there...

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As a small business, it would have been much easier to be able to link the payment processing mechanism to Square or Dream payments. We were looking forward to the reporting capabilities of Wellness Living to help us track our revenue and without having the ability to sync with these, it created a lot of manual data-entry work. This flexibility is very important for businesses that are just beginning and not in a position to pay costly monthly fees for moneris, interac or bank machines. We felt that though it was a competitive rate for this type of software, it was a large investment for us and we wished that we could have taken full advantage of all of these functions.

Hey Mario Fernando! Thank you so much for leaving such an awesome review. We have worked to make WellnessLiving the most intuitive and easy-to-use software solution available to businesses like yours, so we are glad to hear that you and your staff are so satisfied with our interface, support, and reliability. We also know that some integrations are very important to you, so we are always working to add more. Be sure to let our team know about the specific programs that you would like to see integrated and we will start looking at them right away. WellnessLiving has been built on these types of suggestions from customers like you, so we love hearing them! Thanks again for taking the time to leave your review!

Online registration for clients works well. Customer Service especially when considering vendor change was first rate in helping midigate administrative costs. [sensitive content hidden] in particular was very proactive.

Be aware of annual merchant fees. They are realatively heavy in comparison to other vendors. It would great if the software could give staff and customers a understanding (or cutoff) when clients have used their alloted classes or sessions. This information has to be manually tracked.

Hi Joyce, Thank you so much for sharing your thoughts and feedback about WellnessLiving. We greatly appreciate your input and are thrilled to hear about your positive experiences with our platform. It's fantastic to know that online registration for your clients is working seamlessly. We understand how crucial this feature is, especially in today's digital age, and we're committed to providing...

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Wellness Living helps me to stay organized and use my time wisely. I am able to offer clients convenient scheduling and flexible payment options based on the features Wellness Living provides. The features streamline the experience for the client.

Some challenges with Wellness Living are related to technical issues in which I cannot resolve on my own or by using their Knowledge Base guide. I may need to call for assistance and then need to wait for someone to get back to me. However they are very responsive and usually follow up within 24 hours.

Hi Coleen, Thank you so much for taking the time to share your thoughts and experiences with WellnessLiving. Your feedback is invaluable to us, and we're thrilled to hear that you've had a positive journey with our platform. It's fantastic to know that WellnessLiving has played a crucial role in helping you stay organized and make the most of your valuable time. We understand that your business...

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Our studio loves how easy it is to schedule students, add clients, take payment, advertise, and keep track of payroll/hours.

I think my only complaint would be the expense of having WellnessLiving. 4 years ago we were a very small company and I was scared to make the jump of getting WellnessLiving for the studio due to the expenses. The expenses are worth it... Looking back now, it was the right move and I can't imagine if I went with another company, honestly.

Hi Anna, We appreciate you! Thank you for being part of the WellnessLiving family and for your wonderful review! We're thrilled to hear that you couldn't imagine going with another company, and we're honored to have been a part of your music studio's journey for the past four years. It's fantastic to know that our software has made scheduling students, managing clients, handling payments, advertising,...

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The scheduling and billing work exactly as needed. The fact that we can also do a lot of automated marketing is a major benefit. The software is highly versatile and can be suited to different business needs. The onboarding process was smoother than expected! Zapier and Mailchimp integrations are huge!

sometimes it can be just a little bit slow, but it doesn't happen often. We also have a lot of data so it is understandable.

Hey Paolo, Thank you for taking the time to share your wonderful review of WellnessLiving on Capterra. We're thrilled to hear about your positive experience with our all-in-one software and the excellent customer service you've received. When it comes to switching from Mindbody, we're proud to be your choice for a music school-focused solution. Our onboarding team is dedicated to ensuring that...

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WellnessLiving is a powerful and user-friendly software solution that has significantly improved the efficiency and effectiveness of our yoga studio. While the only concern we had was the cost, the overall experience and support from WellnessLiving have been excellent. I would highly recommend it to any wellness or fitness business looking for a comprehensive management solution

I found the product expensive only reason we left

Hey Roy, Thank you for the kind words. WellnessLiving is the perfect all-in-one solution for yoga studios. Manage the client schedule, process membership auto-payments, do your marketing and much more, all in one platform. And you have 24/7 support for whenever there's a question or if you'd like assistance with the software. There are some decent alternative tools out there and they tend to do one...

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Very intuitive software with functionality for all of our business needs. We love having our own dedicated app and the back office app (Elevate) is a great tool for our staff. Very simple deployment.

At this point we don't have any serious concerns.

Hey Michael, Many thanks for the great review. We are really happy to hear that you've found WellnessLiving easy to use for you and your staff. Less time learning the software means more time available for helping clients and growing your business. Fortunately the dedicated client app makes it easy for clients to use as well, whenever they're booking services or checking their schedule on the Yoga...

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I liked the look of Wellness Living. It was easy to use. I liked the emailing and texting features as well as the reminders sent. I liked how easy it was to mark attendance.

This is an application that is meant for gyms. There are many similarities between gyms and music schools, but it felt like I was always trying to stick a square peg in a round hole. The scheduling aspect is key and didn’t function well for us. We use recurring lessons only and when their was a recurring issue with students being randomly dropped from their teacher’s schedule, customer service said it wasn’t a problem. That was the final straw for us.

Hi Keturah, Sorry to hear your experience wasn't positive as we hoped. Our main goal is to provide an all-encompassing business management platform tailored to the unique needs of music schools like yours. We've collaborated closely with hundreds of music schools to refine our features, ensuring that they address every aspect of your business, from easy client booking to schedule and equipment...

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Sales team - they have a really good sales team, but DO NOT believe them!

1. Customer support is barely there, rarely helpful - if you have an issue, good luck getting it resolved.2. Departments don't communicate with each other - Advise support to change billing address, still gets sent to wrong address.3. Partner program is a lie. Do not expect to get paid for referring other businesses.4. They will NOT let you cancel your subscription - once you decide to leave them, they try to convince you to stay, then refuse to let you go and lie to you.

Hi Souli, We're really sorry to hear your experience wasn't positive. Senior specialists from our technical solutions team spent over eight hours assisting you with inquiries on software usage and other inquiries, including the Partner Program payments. We understand that there were some challenges with the Partner Program payment system updates we implemented last fall. Unfortunately, this resulted...

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The design team was extremely easy to work with. They listened to my wants and needs. I have over 260 pages that needed to be created and they completed the project weeks before I anticipated. Amazing!!!

The change from Mindbody to Wellness Living was a little rough. I attribute much of it to the lack of experience my team had with this type of management software. Wellness Living's customer service was excellent it helped us work through our challenges.

Hey Chris, Thank you for the amazing 5-star review. It's incredible to hear about your firsthand experience with Presence—our agency-style website design and management service. It's great to hear that our design team was a breeze to work with! A lot goes into growing a fitness studio or gym, and your online presence sometimes gets overlooked. That's why we're so glad that Presence has become...

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They used pretty colours. Their customer service seemed to want to care and help.

Its slow and takes for ever to upload. The widgets slow your website down. The problems with Wellness Living and the payment system Paychoice NEVER END. WL customer service try to feign empathy and care, but the reality of it is, they don't and are full of excuses that just don't cut it for such a big business.

Hello Ashanti, I want to start by saying, we do care. Any software is only as good as the person using it, it's why we're all about customer support. Any time you call or email us with a question or anything you need help with, we'll go the extra mile to ensure you have solutions. If you're having issues with part of the software, all that we ask is that you let us know so that we have an opportunity...

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Had the features I needed, but ended up paying for extra features I didn't need.

EVERY extra feature cost more $. Signed up for the subscription with a lifetime rate that 2 years into it went up, with a second increase 2 years after that. Discontinued them because what I was getting wasn't worth the extra $.

Hi Terri, Thanks for taking the time to write us a review. Since our inception we've been focused on delivering a superior software experience at an affordable price and with top tier customer support. We have continuously invested in our product and added features that customers have requested, ranging from minor enhancements to features for adding entire new revenue streams to your business. As...

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So far its a very painful experience. After 6 months we are faced with billing issues that are bugs on there end. wrong info provided by there support team to make my packages work. So still in the process to make that work. I spend 6 to 10 hres a week to solve issues. Scanner dont work and its there scanner. and they dont know how to make it work. at least they show willingness to help.

consistantly mistakes and lack of solving issues quickly and efficiently.

Hi Éric, We apologize for your experience. Our entire team at WellnessLiving is committed to your success, and at your request we provided your account with over five one-hour training sessions at no cost in addition to the training and setup calls already included in our standard onboarding process. The pain points in your experience resulted from a combination of atypical account requirements...

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