Toast POS Pricing Plan & Cost Guide

Toast POS

Cloud-based Point of Sale solution for restaurants

4.17/5 (288 reviews)

Toast POS Pricing

Starting from: $165.00/month

Pricing model: Free, Subscription

Starter: From $0 per month (Flexible payment options available)

Essentials: $165 per month (3 months free on Digital Ordering)

Growth: From $272 per month

View Pricing Plans

Competitors Pricing

CAKE POS

Starting from: 69.00/month
Pricing model: Subscription

MicroBiz Cloud POS

Starting from: 60.00/month
Pricing model: Subscription
Free Trial: Available

Vagaro

Starting from: 25.00/month
Pricing model: Free, Subscription
Free Trial: Available

Easy.Auction

Starting from: 99.00/month
Pricing model: Subscription
Free Trial: Available

DaySmart Salon

Starting from: 29.00/month
Pricing model: Subscription
Free Trial: Available

Toast POS Pricing Reviews

Pros

  • Love the software and so does our staff. Expansion options were a major consideration as we have more takeout locations opening so this was a winning solution for us.Rex S.Read the full review
  • What I liked about Toast was how easy the integration was for our management team and staff. I would highly recommend.Elizabeth P.Read the full review
  • Toast is a very easy and user friendly way to order food for our office. I like how straightforward the steps are on the app to order.Andrea P.Read the full review

Cons

  • I've been trying to set up online ordering for weeks now. It's been counting a lot of problems because of the basic lack of customer support.Andrew M.Read the full review
  • The worst was the display screen and the use of it on the line.Verified ReviewerRead the full review
  • Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle.Elizabeth V.Read the full review
84%
recommended this to a friend or a colleague

25 reviewers had the following to say about Toast POS's pricing:

Tony Y.

A very easy to use pos system

Used daily for less than 6 months
Reviewed 2017-07-20
Review Source: Software Advice

Pros
User friendly Can tailor any request Very helpful customer support Fast response Reasonable monthly fee

Cons
The hardware price seems to be overly priced. I can get my own hardware for a lot cheaper than whats quoted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Hiro T.

I wish it is cheaper

Used daily for free trial
Reviewed 2021-04-24
Review Source: Software Advice

They keep upgrading the features. It used to be affordable. However, it is not anymore. No flexibility of payment processing may cause us to think twice.

Pros
Plenty integrations and keep adding more. It is not windows based, so it is less troubleshooting. The hardware is cheaper compare to windows platform. Easy to manage and user friendly interface. Work without the cloud.

Cons
Getting more expensive. Subscription based. No payment processor flexibility. You can't but the hardware outside Toast. It may not work for big enterprise with plenty POS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Joe L.

Toast is the Best Cloud Based POS out there

Used daily for 6-12 months
Reviewed 2017-12-14
Review Source: Software Advice

Pros
Highly customizable, easy and cheap to set up. Streamlines informational workflow for accounting team.

Cons
UI not my favorite, but it works better than anything else. Other than that, Toast is only getting better as more features become available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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San F.

This POS is a POS

Used daily for less than 6 months
Reviewed 2018-01-05
Review Source: Software Advice

If you are a bar, you will loose money because of the inefficiency of the product. Spend the extra cash for Aloha or Micros.

Pros
It’s cheap. Other than that I’m just writing words to reach the 100 character minimum. This seems like a tech start up run by 25 people who saw a market opportunity...

Cons
Nothing about this product is streamlined for high volume bar use, I.e: extra prompts, two extra steps for every drink upcharge, sliding tablet screens left and right, no simple repeat buttons and so on. Tech support for the west coast is questionable at best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jeff J.

Toast and the Cloud Makes Sense

Used daily for 1-2 years
Reviewed 2017-03-26
Review Source: Capterra

For over a year our organization searched for the right POS solution for us that would solve issues that our current provider could not. We had 65 locations in our brand and it seemed like they were 65 islands when it came to our POS system. There were many versions of our data base, and we were hampered by issues such as the end of life for our operating system. Toast was one of many POS providers we evaluated, including all of the top names in the industry. Some of the most important considerations that influenced our decision included the system being cloud-based, easy to use, and easy to integrate with other technology. We installed the Toast POS solution for the first time in July of 2015, and have been converting locations since then. We currently have over 60 locations using Toast, and anticipate the rest of the locations to convert this year.

Pros
Easy to use, reliable, good value.

Cons
There are still a few features that have not matured yet. A more robust ideal food cost tool that could integrate with more food vendors would be very valuable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brad G.

Worst of the Online Ordering Platforms

Used weekly for 6-12 months
Reviewed 2020-11-06
Review Source: Capterra

We use 4 online ordering platforms, and by far Toast has the fewest users. May be good eventually, but for now choose another platform.

Pros
Free tablet for use of their ordering platform.

Cons
Very expensive cost for taking orders, with few few users actually using the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Anonymous

Good processing power

Used weekly for 6-12 months
Reviewed 2019-05-29
Review Source: Capterra

Access and usability is above what other platforms offer for the price

Pros
Running batch reports is made easy and quick, looking up tickets and pulling receipts

Cons
Support requests for payment adjustment don’t frequently get handled in a timely manner

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Andrew G.

Best POS system I’ve ever used.

Used daily for less than 6 months
Reviewed 2019-05-30
Review Source: Capterra

My overall experience is great, from the day the rep walked in to sell me on it up until today. I’ve had no issues and anytime I needed a little help customer service answered on the first ring.

Pros
Great customer service, great price, extremely user friendly, amazing features.

Cons
None- as soon as you have the slightest problem, a toast customer service rep or tech solves it. If it’s something toast hasn’t done yet they submit your ticket to their development team to get it taken care of.

Response from Toast


Hi Andrew, Jasmine from Toast here. Thanks for the review! Toast is dedicated to providing best-in-class customer service. We're excited to continue to help your restaurant thrive!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chelsea H.

One of the most user friendly POS systems!

Used daily for 1-2 years
Reviewed 2019-12-14
Review Source: Capterra

After about a year of use, Toast has proven to be one of the most trustworthy and reliable POS systems. With it's integration with Hot Schedules, it has made scheduling and payroll tracking a breeze. Highly recommended to restaurants looking for a change in POS software!

Pros
- User friendly - Intuitive - Fantastic customer support - Self updating - Good price - Integrated with most scheduling platforms

Cons
There's not much I dislike about Toast. With that said, it can be a bit glitchy at times. It's also a relatively new company, so some of the functions haven't quite been worked out perfectly yet.

Response from Toast


Hi Chelsea, Mora from Toast here. We're so glad to hear Toast's Integrations are helping enable your restaurant to thrive! We pride ourselves in building an intuitive, easy-to-use platform. Thank you for your feedback, we always appreciate the opportunity to improve our product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hannah L.

Super easy!

Used weekly for less than 6 months
Reviewed 2019-07-11
Review Source: Software Advice

Pros
Easy to navigate, quick easy process to add buttons and change prices, quick payment processing

Cons
None so far that I've found. Will let you know if something comes up.

Response from Toast


Hi Hannah, Jasmine from Toast here. Thanks for the review! We're glad to hear you find Toast easy to use.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gonca E.

Terrible Tech Support And Filled With Bugs

Used daily for 2+ years
Reviewed 2019-10-24
Review Source: Software Advice

TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.

Pros
Affordable Customer facing customization

Cons
1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame. 2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim. 3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS! 4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running. 5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly. 6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us. Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Deborah W.

Frustrating Customer Service.

Used daily for 6-12 months
Reviewed 2017-09-12
Review Source: Software Advice

Pros
Intuitive, easy to train staff on. The depth of information available is very good. The pricing is reasonable.

Cons
Customer service lacks follow through compounded by failing to assign one person deal with an issue from beginning to end. Hard ware doesn't hold up to high volume demands. Not designed for high volume environments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Charles G.

An Affordable Alternative to Aloha and Micros

Used daily for 2+ years
Reviewed 2020-08-02
Review Source: Capterra

A perfect system for a small restaurant with a lot of very handy features. They are extremely flexible with pricing options.

Pros
TOAST is a solid point of sale system available for a very reasonable price. Adding, editing and removing menu items can be done quickly and remotely. Printer routing and other back of house set up is a breeze. Customer service staff is well trained and very reliable.

Cons
Not really designed for large scale/ high volume operations. KDS screens have some issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michelle T.

Why I chose Toast

Used daily for 1-2 years
Reviewed 2017-03-30
Review Source: Software Advice

With now being in business a full year now, I have and I still am learning pro and cons of doing business. I have worked in restaurants but I have never been on the manager/owner side and it's not as easy as you think it is. When running your own business for the most part you are on your own! I sat down with a computer tech to figure out the best POS system for my business. There are SO many out there and being unfamiliar with them a lot of research was done! I attended the Gordon Food Show a month before we opened and I got to see first hand how Toast worked. I was very impressed with the system and how easy it looked to operate (remember I've never been on this side of the business) and we had decided to work 100% with Gordon Food Service because of their support and looking at our best interest for starting our business. Now a year later, I could't imagine being with another POS system so no regrets here on choosing Toast for our POS!

Pros
Customer Support! - I rate them 100 on this!! Any questions I have big or small, they are just a phone call away! If my call isn't answered right away or I get busy, they have the feature to leave your number and they will call you back ASAP. Customer Service - Being a tech and answering some of the crazy questions (I'm one who probably has the most) they are always patient, friendly and very professional when answering questions.

Cons
Credit Card Processing Fees - With other Processing companies out there some are cheaper but overall with Toast, they win. It's the hidden fees you have to watch. Toast fees appear to be higher but what you see is what you get where with the other guys you have to read the fine print.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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paul j.

Toast POS Review

Reviewed 2016-07-18
Review Source: Software Advice

Pros
Toasts Pricing is reasonable, less than other POS systems I looked at. Support is fantastic, and ease of use and functionality is solid

Cons
So far toast doesn't have Inventory program integration. I'd also like to see integration/partnership of a tablet menu system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jason D.

Not designed for a fully functioning restaurant - yet.

Used occasionally for less than 6 months
Reviewed 2017-04-21
Review Source: Software Advice

So far after a solid month of using this in a busy restaurant we have come to realize that Toast has just entered their awkward teenage stage--willing to try everything but everything just falls short.

Pros
Price point allows for multiple terminals, easy to edit closed checks, easy to track closed checks (and email them), good depth of modifications.

Cons
Terrible fire courses, random items are sent to the bottom of tickets, tips at close out appear in three different sections, no fast and easy BIN system, no direct integration with Binwise or Avero, no direct integration with RESERVE, cannot see 'fire' times, no way of assigning seats on a fast bar screen...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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hassan a.

i don't know if i can recommend or not

Used occasionally for less than 6 months
Reviewed 2018-11-27
Review Source: Software Advice

Pros
Toast POS work fine with my restaurant and the price is reasonable, I think it easy to use when you use it a lot

Cons
there is no continuous support, and the user interface is old, and it requires training at the beginning. i think they can do a lot more on user interface and user experience design

Response from Jasmine


Hi Hassan, Jasmine here from Toast. I’m happy to see that our POS is working well for your restaurant and is easy to use. We do offer support - you can call (617) 682-0225, or log on to Toast Central to chat with them live if you’re having trouble getting through on the phone. Regarding the interface, we are continuously improving our user experience to fit the needs of all of our customers and appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Nick R.

Great POS system after using Micros

Used daily for 6-12 months
Reviewed 2017-01-29
Review Source: Capterra

My restaurant had a Micros POS system for over 12 years. When we expanded and renovated, we had to expand our system. Micros was too expensive and we began to look for alternatives. We chose Toast after looking at many options and it was a great choice. Restaurant specific so they understand what restaurants need. Very intuitive and with all information in the cloud, easy to change items, prices anytime and get real time reports. Great support, too. Highly recommended.

Pros
Easy to add, change or delete items. Great for getting real time sales reports as well as items sold in real time. Always updating as more users offer feedback.

Cons
Sometimes a little slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dennis S.

Been using Toast POS for a year now

Used daily for 1-2 years
Reviewed 2020-08-20
Review Source: Capterra

Overall considering all of Toast's features is it virtually unbeatable for the price for pizzerias and QSR's. If they just improve their delivery features it would be perfect.

Pros
Pretty easy to set up menus and make changes on the fly while integrating with 3rd parties...Also excellent reporting features

Cons
Their driver "module" is not very robust. It is very difficult to see which drivers took which deliveries at the end of a shift. They should implement a simple report to be able to see which driver took which deliveries. Delivery mapping also needs work.

Response from Toast


Hi Dennis, Mora from Toast here. We're thrilled to hear Toast's intuitive set-up and reporting have enabled Mike's Pizza to thrive. We appreciate hearing your feedback on delivery mapping - we value input from our community as we continue to improve our products. Thanks for the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Beautiful and smooth ease of use

Used daily for less than 6 months
Reviewed 2018-02-06
Review Source: Capterra

Pros
I used this as a vendor, and loved the UI's simplicity and ease of use. Everything ran, ran fast, and remarkably never crashed (even on iPads that were...less than stellar).

Cons
The price seems I guess steep, but considering it's a B2B kind of app, it really is in the right range.

Response from Toast Tab


Thanks for the review! Toast is designed to improve speed of service and table turn times, so we're glad to hear it was fast and efficient for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Roberto G.

Pizza resturaunts require flexiability like no other

Used daily for less than 6 months
Reviewed 2017-04-13
Review Source: Capterra

Theres millions of combinations available and every thing has worked exactly like i was promised. The online ordering coming from the same company and all attached to pos. Havebt had many issues but wheb i had one it was a breath of fresh air to get a real live person right away that walked me through every thing quickly.

Pros
Quick sey up, less expensive then most with great support

Cons
One monitor cracked on me but was a easy replacement i just bought a tablet and it worked just as well for what i need at that spot

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul W.

Solid Solution

Used weekly for less than 6 months
Reviewed 2017-11-09
Review Source: Software Advice

Our local Toast provider is excellent to deal with.

Pros
Very Powerful software, bundled with Credit Card processing makes it a turnkey option. As a somewhat non-involved owner, I do not use the System except for the back office functions which are excellent. Much more powerful than I am familiar with. I work within the system once a week and each week I get a bit more familiar with it and I have began to open up new features to provide more analysis of metrics. Great Stuff

Cons
It does have a higher upfront cost than many other options, and substantial costs that I believe are value added benefits, be sure you do your homework and are convinced you need the features, if so than it not as much of a con.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Toasy POS Is Built for a Restaurant from the Ground Up

Used occasionally for less than 6 months
Reviewed 2019-04-01
Review Source: Capterra

Toast was fantastic to work with on all fronts.

Pros
It was an easy set up that took very little time. The implementation team was fantastic, and the shop was up and running in no time. Pricing is also fair

Cons
Changing POS's is hard. It involves re-training staff etc. Although toast made it easy, these issues remain difficult.

Response from Toast


Hi there, Jasmine from Toast here. Thank you for the review! I'm happy to hear the implementation process was quick and painless. We agree, changing POS systems is hard - but we are here to support your restaurant through the entire journey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kathy E.

Customer Support Inadequate and Multiple Charges on customer accounts

Used daily for 2+ years
Reviewed 2021-02-03
Review Source: Software Advice

Overall experience is very dissatisfactory with Toast POS. We have yet to switch software but may need to in the future since it's inadequacy is costing our business to lose customers.

Pros
Bar staff likes software. Simplicity and integration low rate.

Cons
Integration with accounting was time consuming with little assistance from Toast when setting up. Outsourced Toast customer service has EXTREMELY limited knowledge of ALL issues with Toast. Toast reps and customer service do not return calls. Credit card charges duplicate weekly on multiple customers accounts for no reason. Our staff has continued to process tabs the same way for two years but for about the past four months, Toast transactions duplicate on customer's personal financial accounts. Even VOIDED payments that should never even show up on a customer's account will show pending for over a week. Toast continues to close cases without a resolution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Rex S.

Fast and Great Features!

Used daily for 6-12 months
Reviewed 2020-05-24
Review Source: Capterra

Love the software and so does our staff! Expansion options were a major consideration as we have more takeout locations opening so this was a winning solution for us. Works Great!

Pros
Its easy to setup! Configuring was straight forward and easy to understand. The user interface for servers is nice and offers a wide range of options to customize for the needs of your staff and restaurant. Offering a vast selection of options for takeout and delievery.

Cons
No real cons, can seem pricey at first, once we looked at others with the same features and options, the price became less of an issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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