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TouchBistro
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-One POS & Restaurant Management System
Table of Contents
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TouchBistro - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
TouchBistro overview
Based on 412 verified user reviews
What is TouchBistro?
By industry, TouchBistro reviewers are most commonly professionals in restaurants (57%). The most frequent use case for TouchBistro cited by reviewers is restaurant POS (68% of reviewers).
What do users say about TouchBistro pricing?
Some users say TouchBistro offers reasonable pricing for small businesses and appreciate unlimited licenses and free hardware. Some reviewers find the free trial valuable, but some users report recurring fees and hardware costs make it expensive. Some reviewers feel hidden costs for integrations and installation diminish value for money.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Restaurant Operations
Features
Customizable and visual interface
Customer Support
Cancellation and Refunds
Technical Support
TouchBistro’s user interface
TouchBistro pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.7
Ease of use
4.0
Customer support
3.4
Reviews sentiment
What do users say about TouchBistro?
By industry, TouchBistro reviewers are most commonly professionals in restaurants (57%). The most frequent use case for TouchBistro cited by reviewers is restaurant POS (68% of reviewers).
Select to learn more
Who uses TouchBistro?
Based on 412 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
TouchBistro's key features
Most critical features, based on insights from TouchBistro users:
All TouchBistro features
Features rating:
TouchBistro awards
TouchBistro alternatives
TouchBistro
Starting from
69
Per month
Restroworks
Starting from
No pricing info
Toast POS
Starting from
No pricing info
SpotOn
Starting from
No pricing info
TouchBistro pricing
Starting from
69
Per month
Flat Rate
User opinions about TouchBistro price and value
Value for money rating:
Of 25 reviews that provide robust commentary on TouchBistro's price and value, 53% mention it in a positive light.
Some users say TouchBistro offers reasonable pricing for small businesses and appreciate features like unlimited licenses and free hardware. Some reviewers find the price point fair compared to competitors and mention the free trial as a benefit. However, some users report that required hardware purchases and recurring fees add up, making the system feel expensive over time. Some reviewers feel that hidden or additional costs for integrations and installation diminish the value for money. Users think the affordability is offset by ongoing expenses and question whether the overall cost justifies the benefits.
, and
To see what individual users think of TouchBistro's cost and value, check out the review excerpts below.
Robin L.
TouchBistro integrations (22)
Integrations rated by users
We looked at 412 user reviews to identify which products are mentioned as TouchBistro integrations and how users feel about them.
Integration rating: 4.5 (4)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
TouchBistro customer support
What do users say about TouchBistro customer support?
Customer support rating:
We analyzed 108 verified user reviews to identify positive and negative aspects of TouchBistro customer support.
A limited number of users found the customer support team knowledgeable, friendly, and helpful during setup and ongoing use.
Widespread user sentiment highlights extremely long wait times and difficulty reaching support, especially during urgent issues.
Frequently reported by users, support responses are often slow, lack follow-up, and do not consistently resolve problems.
Widely noted by reviewers, customer service is described as unprofessional, lacking knowledge, and sometimes unresponsive.
Support options
Training options
To see what individual users say about TouchBistro's customer support, check out the review snippets below.
“TouchBistro was quite buggy for us, especially in the beginning, but their customer service team is top-notch!”
Rachael M.
General Manager
“Frequent Outages & Forced Updates: Even on Friday nights and busy holidays such as Cinco de MayoCustomer Service & Support: Rarely helpful and requires customers to provide lengthy email summaries of past service calls (that they SHOULD have a record of in their CRM)Weird "hallucinations" appearing on customer facing online ordering platform: Root Beer appearing as a bread option/'As Weapon' & 'Ass Bacon' appearing as modifiersThere's not enough room in this field's character limit to continue”
Andrew C.
Restaurant Consultant
“Customer service is slow and they don't have a system service statues website so when you call with an issue, you'll have to wait a long timeto talk to someone.”
Allison D.
Manager
TouchBistro FAQs
TouchBistro has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What is TouchBistro used for?
TouchBistro POS is a fast, reliable, and easy-to-use restaurant management platform. Every feature has been built to specifically address the needs of restaurateurs looking to understand and control their costs, while finding opportunities to streamline and simplify operations. TouchBistro POS is loaded with valuable restaurant-centric technology to help increase sales, deliver a great guest experience, and save restaurants time and money. Whether you’re full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, inventory management and loyalty right from the iPad. Plus, access reporting & analytics in the cloud from anywhere, at anytime.
Q. What are the benefits of using TouchBistro?
? TouchBistro’s Tableside Ordering is designed to help staff fulfill orders faster and more accurately while upselling high-margin menu items or modifiers. Features like one-touch bill splitting, personalizable menu display modes, and one-swipe seat joining let your servers focus on the customer.
? TouchBistro’s table and floor plan management features allow you to accurately layout your business’s floor plan in your point of sale. Take orders, transfer customers, and manage your floor with a visual interface that allows you to improve service.
? Take credit, debit, and cash payments wherever you are. TouchBistro simplifies payment with multiple credit card payment processor and EMV-compliant device options, as well as robust support for non-integrated payments and traditional cash drawers.
? TouchBistro has been designed for and by restaurant service staff, with features and customization options to tailor your menus specifically to the way you run your restaurant, so you can improve service times and increase sales.
? TouchBistro has a ton of features designed to make it easier for you to keep your staff moving, keep them honest, and reduce the overhead necessary to schedule, track, measure, and enable their success.
? TouchBistro allows you to take care of your top customers with tools for managing customer accounts, remembering and rewarding your key clientele, running accounts, and personalizing service.
? TouchBistro’s Inventory Management features help you keep track of what you have in inventory at your restaurant. TouchBistro’s approach ensures you can quickly and easily know what’s going on with your products without formulas and spreadsheets.
? TouchBistro’s comprehensive reporting allows you to make better business decisions with dozens of different and critical reports available right on the iPad or on any device, anytime, anywhere through the cloud portal.
? TouchBistro’s support has won multiple customer service awards with a team built up of former and current restaurant servers, owners, and managers. TouchBistro combines industry knowledge with support tools to offer support 24/7, 365 days a year.
Q. What languages does TouchBistro support?
TouchBistro supports the following languages:
English
Q. Does TouchBistro support mobile devices?
TouchBistro supports the following devices:
iPad
Q. Does TouchBistro offer an API?
Yes, TouchBistro has an API available for use.
Q. What level of support does TouchBistro offer?
TouchBistro offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support
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