ZENOTI Reviews

There is so much that can be done with this software.

There isn't really anything we do not like. There is so much to learn but we know in the end it will all be beneficial.

Our service team has been extremely responsive in setting up our new account. We switched from our old service of 8 years now and have loved this complete change over to Zenoti and all the features that come with it.

Any communication that comes through the actual support portal on the zenoti dashboard takes WAY too long to respond.

user friendly easy to navigate good reporting tools

training videos could have more directed to my specific office and works flows

Zenoti helps our business stay functioning with the appropriate forms, patient profile, online booking options for the clients, as well as an awesome support team to help navigate through the software with additional changes and needs.

its not easy to add certain items or promotional things on your own. there is usually quite a few steps to take to create one task

Zenoti has revolutionized my dermatology practice with its comprehensive marketing and office management capabilities. Its user-friendly interface streamlines appointment scheduling, client management, and billing processes, significantly reducing administrative workload. The robust marketing tools allow for targeted campaigns, enhancing client engagement and retention. Real-time analytics and reports provide valuable insights into business performance, aiding in strategic decision-making. With Zenoti, our practice runs more efficiently, enabling us to focus more on patient care and satisfaction. Its reliability and extensive features make it an indispensable asset for any dermatology practice.

Does not include insurance claim submission.

I like the customizable forms, but they take forever to build and Zenoti implementation team will charge you for helping build them. Not user friendly for small business owners.

As the manager of our med spa, I'd like to address some concerns regarding our experience with Zenoti. We've found it frustrating that certain features that should enhance platform usability come at an additional cost. Specifically, the lack of automatic notifications for low credits in email marketing has been particularly infuriating. Recently, after utilizing Zenoti for 1.5 years, we began utilizing...

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Hi Melissa, thank you for taking the time to review Zenoti. We regret to hear the utilization of our platform, particularly the marketing tools and customer support, have not met your expectations or needs as a small business owner. We strive to provide exceptional software and support to all of our customers, and it's clear from your review that we fell short in delivering that to you. Our team...

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It is connected to all our franchises so customer data is at any location.

It is a very non user friendly program. They do not update the platform. NOTHING autosaves. So if you step away from your desk and get delayed all your progress is instantly lost when working on reports, email campaigns, etc. They system lets us down on a daily basis. There is absolutely no "help" because support is out of the country and they take days to respond.

Hi Sheldon, thank you for taking the time to review Zenoti. We regret to hear your experience with our software and support team has been unsatisfactory. A member of our team has already reached out to you directly to learn more about the issues you're facing and offer personalized support. Our goal is to not only resolve these issues but to ensure your satisfaction and trust in our software and support moving forward. Your feedback is critical helping us identify areas where we can improve, and we thank you for your candid feedback.

I wanted to take a moment to express my deepest gratitude for the outstanding support and dedication provided by your implementation team throughout the integration process. [sensitive content hidden] have been absolutely phenomenal, demonstrating unwavering support, a willingness to tackle any challenge, and offering personalized solutions that have truly exceeded my expectations. Having worked with...

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The setup is quite complicated. I believe there is an area of opportunity on the sales to better set expectations of the workload for implementation. The project also started with a Project manager that was not very clear or communicative.

We started onboarding and transferring information from our previous EMR with a deadline of 30 days to be complete including testing. [sensitive content hidden] were fantastic to work with…credit to my team for starting the training modules the day after contract was signed. This helped make our transition much easier. [sensitive content hidden] presented us with a timeline for phase 1 and phase 2 and it we have successfully complete phase 1 with 1 week to spare from our deadline. Of course anytime you change software there will be hiccups but our request were answered quickly. I am sure phase 2 will go just as smooth. I am so excited about the extensive reports available o this system. I look forward to working with and referring Zenoti.

I wish there was a phone option to take photos.

User interface is easy to use. Logical structure of the system. Very easy to run reports. Dashboards for providers and manager.

Forms could use some work. It will be great when they enhance how forms can be sent to guests.

After evaluating several medical spa management software programs, I ultimately recommended Zenoti to our team. It covered the widest array of features required in order for them to move from 4-5 separate programs into one single platform.

There were a few marketing features we would like to be more robust.

There ARE a lot of features if you can figure out how to use them and set them up properly. We do also like that there is an App you can have for your MedSpa as well as an online booking portal.

Not many good integrations for MedSpas and everything is an add-on that you have to pay more for. Kind of clunky and dated and the checkout process (especially where coupons & discounts are concerned, and using membership benefits) and membership features are not the greatest. Also not very customizable or flexible to our specific business needs. The App you get (an have to pay extra for) is very bare bones and not much you can customize.

Zenoti is an integrative platform that is comparable to and perhaps better than other SaaS systems for spa & wellness businesses. I like how easy it is for businesses to customize it to their needs, while customers can easily navigate the booking & purchasing platforms. However, the best thing about working with Zenoti is the support team. They are real, knowledgeable people who are integral in getting...

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Overall, Zenoti is great. If I want to get picky about the system, I'd say the ability for the system, as an enterprise platform to have more options to turn settings on and off for certain locations -aka the option for price adjusting & the ability to edit email & text templates. However, being an enterprise (Franchise) system, generally you will have the settings predominantly the same for everyone. I do wish there was an option for the consent forms to be automatically text to clients without the EZConnect text integration, maybe if there was even a $0.10 fee per form auto text to the client.

It provided a great solution to our issue of a growing clinic. The features have made our payroll, reporting, booking of treatment rooms and equipment much easier. We also love their marketing platform!

It was a very tedious process to switch from our original system due to our large clientele, retail inventory, etc. We have learned a lot along the way to make the system work the best for us.

Zenoti offers the versatility and ability to customised most features

What's bad about Zenoti is a long list from our experience so far. The data migration process and onboarding was less than ideal as crucial data like appointment start time, services and total cost were 90% wrong. The onboarding team had the chance to fix it but they still got it wrong so we took the matter to our own hand and spent half a day manually fixing the data. They were also less than enthusiastic...

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The software is essentially enterprise-grade, so when we made the switch as a SMB local spa there were a TON of settings/questions we had to go through at setup, but the team does a really good job of understanding your processes and requirements and getting the software dialed in appropriately. It is a product that fits us for today and well into the future, and the additional features they keep...

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Biggest thing we are missing (and we have put in an enhancement request) is the ability to prioritize certain staff over others, as we try to book certain people first before we book others. Also wish we could allow staff to get text messages when appointments are booked for them, as most people function by text, but with the new Google/iOS calendar syncing this may be a decent alternative. Also the length of appointments is odd when you have appointment time plus buffer time that all looks the same, so wish there was a way to grey out buffer time or make it different so our receceptionists can discern easier if they need to reduce buffer time a bit to fit in an additional appointment.

Zenoti is great for membership-based businesses. It allows many things to be customized with many more options than Booker/Mindbody. Online scheduling overall has a good flow and can help upsell add-ons. The online booking experience is better than prior software I used. It is also great that Zenoti allows you to create target segments based on many triggers to send automated text and emails.

There are lots of the backend is not very user-friendly. There is lots of html coding and other outdated features when creating content, but Zenoti is slowly making things more user-friendly over the years. Some features are hard to find since the backend is quite large and scattered in my opinion, but the good thing is that many features can be customized more than other booking software. Since there are so many features, I feel that I am not using the software to its full potential.

Hi Jeremy, thank you so much for taking the time to review your experience with Zenoti! It's our goal to provide you with software and support that will help you and your business continue to thrive, and we are thrilled to learn that Zenoti's online booking and membership features have made a difference in your business. We couldn't be happier to hear about your experience thus far and appreciate your candid feedback. We look forward to our continued partnership!

Coming from Millenium, integration was easy almost exciting and anticipated highly ... It's very easy to use at first glance. The features (mostly security-based upon permission/user-access coding) are decent enough; if, they are set up at all. However, that's probably reflective on person-behind-the-access-granting-access and not the software itself. But when I contacted Zenoti in regards to software...

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Limited access/user allowances are lame and useless. It takes forever to load on my android outside my cable/high speed internet wifi. It barely ever retains/remembers my user login data/information; and, constantly logs me out; and, I find myself re-logging in again, and again, and again. Daily! I cannot write my notes directly in the app; as, it stands, because it drags/lags over, and over, and over...

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Hi, thank you for taking a few minutes to review your experience. Zenoti not only has the richest set of capabilities, but also the deepest support of security level configurations for large chains to define across their network. We are sorry that you lost what seemed like rich functionality, but these decisions are made and modified by corporate offices in large implementations. Zenoti does not have a say in setting these up. It's always our goal to ensure that you feel supported by our team and your software, and we apologize for any technical difficulties you have experienced with the Zenoti app. Thank you for being a Zenoti customer and for your candid feedback.

Zenoti meets many of our current needs and then some! The customer support staff is amazing and very responsive. We are pretty new to using this software and each day gets better as we grow more familiar with it.

Even with all the customization abilities available in Zenoti- there is no way to customize the theme of the booking software to coordinate with the look and feel of our brand. There is a steep learning curve- but thankfully they provide lots of education in the form of Zenoti University.

Thanks for reviewing us on Capterra Jennifer! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

The client interface for booking class and purchasing a membership is a wonderful experience, I find it to be much more straightforward and there are a lot of customizable options. I also find Zenoti's integration with Zoom and Shopify create a better client experience and we're just starting to see the benefits.

With any software, when you switch from using one to the other, there will always be some things that are missed. But the team at Zenoti has been very accommodating and helpful with finding alternative solutions or even raising opportunities for some of those features that we would want to see. It is a bit of a learning curve and the number of reports available are a lot and overwhelming. So it will take time to understand and learn the ropes.

Thanks for reviewing us on Capterra Caren! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

The functionality of Zenoti is extremely deep. This means if you are looking for a function, it probably exists. The online booking is amazing (as is our custom salon app from Zenoti). The onboarding process was equally amazing and questions were answered quickly. We recently integrated Zenoti Payments and have been thrilled with it. The integration of all pieces and the marketing capability (SMS and Email) were the primary reasons we switched.

The extreme depth of the software can also be a curse when you are trying to find the solution to an issue. In most cases, it was just a setting I missed, but it can be frustrating when there are so many options. Don't get me wrong, I'd rather have options and some difficulty vs no options and ease. In almost every case, an answer was provided by support quickly, so this con may be a personal issue. I'd agree with others who say Chat support struggles on complex scenarios, but tell me a software product that doesn't suffer the same issue. My complex issues always get elevated and I always get great service from the senior engineers.

Thanks for reviewing us on Capterra Jeff! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Zenoti is a full service solution. Being cloud based, it integrates multi-site information, which enables the business-owner remote access in real-time to look at group or individual store performance. The planning and training helped us migrate all our processes in a highly systematic and efficient manner with consistent support, effort and consideration from the Zenoti team from start to finish. Whilst we are yet to begin using the software day to day, i would say that the ease of use, management of KPI data, API integration, dashboard, analytical reporting and the integrated marketing functionality are the true stars of this software which all help to automate administration and reduce manual effort. This has truly been an exceptional customer service experience.

Enhancements that have been requested; Loyalty Points - In terms of loyalty points automation i believe there should be more options to customise ways in which a client can accrue (e.g automatic points accrual for social follows, online sign up anniversary, 3rd party review/testimonial integration) - the current selection is rather limited Functionality to enable allocation of loyalty points in...

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Thanks for reviewing us on Capterra Kazeshka! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Ease of setup and integration with excellent support.

Some processes could be simplified for user ex. Email template designs and image bank usage. Some features like payments not available for Cyprus, my territory, but understandable as I believe I am still the only user here. Sharing of client feedback to social media story or posts would be great.

Thanks for reviewing us on Capterra Savvia! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

It has some good features, however, my one major con has completely eliminated the pros.

I've repeatedly contacted the company about not being able to send mass emails to my database. Because I own multiple companies, when I try to send a mass email instead of combining the credits from all my locations into an org level, it only shows the credits from one location and therefore I cannot send a mass email. I've contacted the company repeatedly and they have not resolved the problem. I've completely lost patience with them and will be looking for another company. I do not recommend Zenoti.

Thanks for the feedback Michael. We are very sorry your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. We did communicate this issue to our respective teams, and I hope they were able to help you with the Email credits at the Org level. If you have any other concerns that needs our attention please do reach our support team at support@z.com or if you have any feedback regarding our services please reach out to customersuccess@zenoti.com. Your feedback helps us get better and we assure you to improve on our response time going forward.

This tool is tailored made for the wellness studio space, making it a stand out against every other CRM out there. We've tried to fit Dynamics into our weight-loss stores and it just didn't do the trick. Zenoti is easy for a "non-techy" to use right out of the box. POS or appointment scheduling is a breeze.

The marketing automation is not quite up to "modern" standards. Although this is getting better, it is just not a great email/text tool for lead pursuit funnels. The email templates are pretty basic.