Gong.io Features

Gong.io

Revenue Intelligence technology for sales teams

4.82/5 (484 reviews)

Competitor Feature Comparison

Alerts / Escalation
Archiving & Retention
Assessment Management
Audio / Video Conferencing
Call List Management
Call Monitoring
Call Recording
Call Scripting
Call Tagging
Call Tracking
Chat Transcript
Code-free Development
Collaboration Tools
Competitive Analysis
Content Management
Contextual Guidance
Correlation Analysis
Dashboard
Data Management
Event Triggered Actions
Feedback Management
File Transfer
Goal Setting / Tracking
Indexing
Meeting Management
Multi-Channel Communication
Natural Language Search
On-Demand Recording
Onboarding
Performance Management
Performance Metrics
Purchasing & Receiving
Recording
Reporting & Statistics
Reporting/Analytics
Scheduled Recording
Search/Filter
Sentiment Analysis
Speech Recognition
Statistical Analysis
Third Party Integrations
Training Management
Video Conferencing
Visual Analytics
Visual Discovery
Visit WebsiteCompare App
Alerts / Escalation
Archiving & Retention
Assessment Management
Audio / Video Conferencing
Call List Management
Call Monitoring
Call Recording
Call Scripting
Call Tagging
Call Tracking
Chat Transcript
Code-free Development
Collaboration Tools
Competitive Analysis
Content Management
Contextual Guidance
Correlation Analysis
Dashboard
Data Management
Event Triggered Actions
Feedback Management
File Transfer
Goal Setting / Tracking
Indexing
Meeting Management
Multi-Channel Communication
Natural Language Search
On-Demand Recording
Onboarding
Performance Management
Performance Metrics
Purchasing & Receiving
Recording
Reporting & Statistics
Reporting/Analytics
Scheduled Recording
Search/Filter
Sentiment Analysis
Speech Recognition
Statistical Analysis
Third Party Integrations
Training Management
Video Conferencing
Visual Analytics
Visual Discovery
Visit WebsiteCompare App
Alerts / Escalation
Archiving & Retention
Assessment Management
Audio / Video Conferencing
Call List Management
Call Monitoring
Call Recording
Call Scripting
Call Tagging
Call Tracking
Chat Transcript
Code-free Development
Collaboration Tools
Competitive Analysis
Content Management
Contextual Guidance
Correlation Analysis
Dashboard
Data Management
Event Triggered Actions
Feedback Management
File Transfer
Goal Setting / Tracking
Indexing
Meeting Management
Multi-Channel Communication
Natural Language Search
On-Demand Recording
Onboarding
Performance Management
Performance Metrics
Purchasing & Receiving
Recording
Reporting & Statistics
Reporting/Analytics
Scheduled Recording
Search/Filter
Sentiment Analysis
Speech Recognition
Statistical Analysis
Third Party Integrations
Training Management
Video Conferencing
Visual Analytics
Visual Discovery
Visit WebsiteCompare App

Mobile apps

iOS App


46 reviews

Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


38 reviews

Gong.io Feature Reviews

25 reviewers had the following to say about Gong.io's features:

Bailey H.

Gong

2019-09-16

Gong has been a great tool for learning and perfecting my sales skills

Pros

I love that Gong gives you trackable data to use as a way to improve your sales skills.

Cons

There is a concern of employee privacy that comes into question when using a platform like this. Management can definitely use as a tool to micro-manage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sean M.

Gong makes my life easier

2020-02-11

As the Sales manager, a lot of my time is dedicated towards training and skill development and Gong is the tool that I rely on for evaluating client meetings and identifying areas of improvement for my direct reports.

Pros

Love the way that Gong pin points the parts of a call that I want to evaluate using word filters.

Cons

It picks up most of the calls from our CRM but sometimes misses out on picking up some calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 1001-5000 employees)

THE BEST TOOL FOR SALES REPS!

2019-11-08

Amazing!!

Pros

Love the recording feature, transcript feature, segmentation of the call by topic/person speaking, insight into our call statistics in comparison to other team members, transparency for management.

Cons

The fact that "Hootsuite Recorder" pops up in all of the meetings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nick R.

Best Software to up level your sales performance

2019-03-05

Overall very positive, would suggest to anyone

Pros

Very easy to use, like the ability to comment to team mates or share recordings with customers.

Cons

Integrations to salesforce could be easier to allow to track activity

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Joe L.

A Must-Have for Sales Teams

2020-02-12

Me and my management are able to dive into calls, both early and deep into sales cycles, and see what I could be doing better, and what areas I am particularly strong in, to give me the most relevant training and support going forward.

Pros

I've now used Gong at two organizations and, as a sales professional, I get a ton of value from the transcriptions and keyword searches I can do on my calls.

Cons

The timeline style view of each sales/engagement cycle can be a bit confusing, but there is an easy way to skip to the list of all recorded calls per account in chronological order.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 501-1000 employees)

Successful Call Analytics

2019-09-08

Gong.io has been very easy to integrate, it joins my Zoom and SalesLoft calls and performs analytics on all of them.

Pros

I can also compare my calls and stats to the most successful calls that lead to deals.

Cons

I am fairly new to using, only the past 6 months. I have yet to run into an issue with Gong.io.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kristen S.

Gong Rocks

2021-08-13

Smooth easy to use interface that helps to develop & hone skill sets

Pros

the ability to listen to any calls & provide open honest feedback to peers as well as receive feedback for myself

Cons

easy to get lost in the reporting features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam R.

Loaded with functionality - very easy to learn

2020-02-11

It's been a key data source for feeding the competitive intelligence process, and many other users have pulled great insights across a variety of topics from it.

Pros

Using it to trigger workflows in tools like Zapier is a great feature.

Cons

While there's a lot you can do to analyze the data within the application - the manual data export feature isn't as great.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Natasha S.

Intuitive and thoughtful

2020-02-11

Saves a lot of time in having to search through SFDC and recordings etc.

Pros

I also love the transcript, and tracking the movement of the accounts through the pipeline. The AI for sales coaching too is great.

Cons

There isn't really a workflow, that could be useful.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian V.

Gong & Gusto

2020-02-11

It's been extremely helpful at finding pertinent information to help me drive sales conversion

Pros

The call transcripts, while slightly imperfect, are fantastic at being able to quickly locate relevant parts of a conversation

Cons

The search feature could use some extra filters or some way to locate additional participants of a call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dave B.

Love this software!

2020-02-11

Pros

I love getting email alerts based on key words that happen on the sales calls.

Cons

I wish it had a native integration with Active Campaign.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
steven w.

Great product

2020-02-13

Pros

Easy to navigate, tracks valuable data points and stats, nice to view transcription, helps with ramping up to listen to colleague calls

Cons

I wish it had some auto integration with Sfdc activities or gainsight timelines

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Javier G.

Great software, great metrics

2020-02-11

Pros

The UX/UI of the software plus the concept are just fantastic.

Cons

Not having more metrics to understand how you can improve!

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Janet C.

Really improves my sales productivity!

2019-03-27

Pros

auto -records web meetings with customers very easy to review key parts of calls easy to share part or all with customers tracks who said what feedback on interaction with customer (time spent talking vs listening) easy to share calls with colleagues so they can be briefed ahead of future meetings

Cons

at first, I felt like big brother was watching, ie management listening in on what I am doing and everyone on the team was able to listen to my calls...

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalie y.

The Most Valuable Innovative Tool of the Decade

2019-03-27

I love their UI, their marketing emails which are NOT annoying (how?!?!)

Pros

I set realistic goals that I can actually measure based on recommended best practices that are outlined to me from research that Gong makes available to me- average amount of patience, interactivity, and more that's necessary for a successful sales call.

Cons

If it could capture more, which it likely will as they progress, I'd be thrilled.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Services company, 51-200 employees)

Call recordings are essential for our sales team

2019-03-05

Pros

It allows individuals, as well as managers, to review call recordings, make notes, and review metrics in a way that actually leads to improvement on sales calls.

Cons

Sometimes it's hard to find a call if you don't know the exact date or title of the call, even if you remember the contact you were speaking with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Florencia D.

An amazing tool to collaborate as a team and share best practices

2020-02-12

It's easy to use, to integrate and share with the team.

Pros

It's truly an amazing tool to collaborate as a team and share best practices, it's easy to use and links directly to your calendar and it is easy to share the links of the meeting for your teammates or management team to review.

Cons

It's not a big deal but it does log out of the session pretty fast and for when you have a few tabs open trying to review a few calls that were recorded it would be great if you can remain log in longer that is allowing you to do right now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 201-500 employees)

Great tool!

2020-08-31

We have been using Gong for three years and love it!

Pros

Easy to use and helpful for our sales reps. The analytics and tracking are also very helpful to improve quality of our team

Cons

Sometimes the tracking and reporting can be a bit manual to set up and make sure its running consistently.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Garrett L.

Gong.io Review 2.0

2020-03-12

So far Gong has been a very positive software for us and I think as my usage increases the experience with Gong will keep getting better.

Pros

The Gong software really allows for great analytics for our sales team to curate their pitches and find out what conversations lead to positive outcomes.

Cons

My use of Gong so far has been limited but the main area of complaint is in learning the best way to utilize the software with best practices.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Wesley M.

Great method of sales improvement

2020-02-11

Pros

Auto Records and analyzes calls allow you to review them and search keywords.

Cons

Too many email notifications. Tried to turn them off with no avail.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Quentin W.

We all hate call coaching, Gong makes it less cringe.

2021-08-18

Good, clean and helpful.

Pros

Very easy to jump in and find a call either for management review or even more recently, using the share with customers email feature.

Cons

I just hate listening to my own voice, but if I had to nit-pick.... I wish you could see your calls by month, kinda like outlook?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mindy F.

Your best sales secret weapon- GONG

2021-07-28

I've spent my entire 30 year career in sales and business development and never accessed this amazing tool.

Pros

Integration with Salesforce functionality / capture of follow up, integration of email notification triggering account follow up and updates.

Cons

Nothing that I can think of I would "least" like about this product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steven M.

Great tool to discover valuable insights!

2019-11-25

It has been an excellent addition to our product management stack.

Pros

In our customer-centric approach listen to our customers it's religious. I really like the ability to quickly identify who is talking in the conversation, general areas and interact with my coworkers based on the findings for every call.

Cons

This is a great tool but kinda expensive compared with other similar tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bryan D.

Solid tool

2020-02-11

Pros

The ease of use, it makes analysis of calls a breeze

Cons

Would love a deeper ability to report out on comments and other narrow factors with the use of the API

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 501-1000 employees)

Great Sales Learning Tool

2019-03-28

I have never used Gong in previous roles but as I was learning and ramping, it was a great tool to help get me going and once I was in the role, it was a great tool for reflecting and continuous learning.

Pros

The statistics tools that listen to your calls and score you in various different sales aspects.

Cons

The navigability of finding previous calls from certain accounts or sales reps.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more