Gong.io Features

Gong.io

Conversation intelligence technology for sales teams

4.88/5 (146 reviews)

Gong.io Feature Summary

  • Archiving
  • Artificial intelligence (AI)
  • Assessments
  • Audio / video conferencing
  • Call recording
  • Call stats
  • Code-free development
  • Collaboration
  • Competitor Analysis
  • Contextual guidance
  • Conversation analytics
  • Correlation analysis
  • Data management
  • Data-driven recommendations
  • Distributed call recording
  • Event triggered recording
  • Machine learning
  • Natural language processing
  • Omni-channel
  • Recording bookmarking
  • Reporting/analytics
  • Sales conversation tracking
  • Scheduled recording
  • Screen activity recording
  • Speech recognition
  • Statistical analysis
  • Usage tracking / analytics

Sales Feature Comparison

Most popular features of all Sales apps

API (152 other apps)
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CRM Integration (129 other apps)
Collaboration Tools (56 other apps)
Contact Database (64 other apps)
Contact Management (60 other apps)
Customizable Templates (57 other apps)
Data Import/Export (57 other apps)
Email Integration (53 other apps)
Lead Capture (49 other apps)
Lead Management (61 other apps)
Real Time Data (60 other apps)
Reporting & Statistics (60 other apps)
Sales Analytics (62 other apps)
Sales Reporting (60 other apps)
Sales Tracking (52 other apps)
Search Functionality (71 other apps)
Third Party Integration (92 other apps)

Mobile apps

iOS App


15 reviews

See all iPhone Apps

Requires iOS 9.3 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


23 reviews

See all Android Apps

Gong.io Feature Reviews

25 reviewers had the following to say about Gong.io's features:

Nick Ruggieri

Best Software to up level your sales performance

2019-03-05

Overall very positive, would suggest to anyone

Pros

Very easy to use, like the ability to comment to team mates or share recordings with customers.

Cons

Integrations to salesforce could be easier to allow to track activity

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Bailey Hall

Gong

2019-09-16

Gong has been a great tool for learning and perfecting my sales skills

Pros

I love that Gong gives you trackable data to use as a way to improve your sales skills.

Cons

There is a concern of employee privacy that comes into question when using a platform like this. Management can definitely use as a tool to micro-manage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 501-1000 employees)

Successful Call Analytics

2019-09-08

Gong.io has been very easy to integrate, it joins my Zoom and SalesLoft calls and performs analytics on all of them.

Pros

I can also compare my calls and stats to the most successful calls that lead to deals.

Cons

I am fairly new to using, only the past 6 months. I have yet to run into an issue with Gong.io.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Natalie yacob

The Most Valuable Innovative Tool of the Decade

2019-03-27

I love their UI, their marketing emails which are NOT annoying (how?!?!)

Pros

I set realistic goals that I can actually measure based on recommended best practices that are outlined to me from research that Gong makes available to me- average amount of patience, interactivity, and more that's necessary for a successful sales call.

Cons

If it could capture more, which it likely will as they progress, I'd be thrilled.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 51-200 employees)

Great tool for sales professional

2019-08-01

Pros

Gong automatically translates your calls so you can easily read your calls.

Cons

It's a great tool for sales teams to review calls and learn from other sales reps. It makes a few mistakes with transcribing but not enough to truly bother me.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 201-500 employees)

Powerful tool being constantly updated, needs a firm implementation and usage plan

2019-03-05

This has turned out sales call review process from a useless chore to something reps actually use to improve.

Pros

The incredible detail it provides - instead of poring through the audio it automatically tags specific points during a sales call.

Cons

It's still challenging to integrate into the sales process - the detail it provides can be overwhelming, and you need a goal-oriented plan for usage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 201-500 employees)

Fantastic software that's critical to any sales organization

2019-03-13

It's also great for training, identifying areas of improvement and managing sales teams.

Pros

All your calls are right there in the home dashboard and its very easy to find what you're looking for in calls.

Cons

The mobile app needs improvements, but overall not a big deal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

So helpful for the sales team

2018-12-16

Pros

Tracking and reviewing sales calls is so much easier.

Cons

Can't think of much. Notifications about upcoming calls / calls that happened can be annoying.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nina Peery

Great asset to any Sales Org.

2019-03-05

Gong is great for any sales org looking to continuously improve - in addition to what a great tool GONG is we also love reading Gong Sales blog with all data taken from GONG recordings.

Pros

The ease of use and the ability to write comments within the recording.

Cons

New Beat feature is a little overwhelming , but with any UX or major changes comes a bit of a learning curve.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Financial Services company, 501-1000 employees)

Great Sales Learning Tool

2019-03-28

I have never used Gong in previous roles but as I was learning and ramping, it was a great tool to help get me going and once I was in the role, it was a great tool for reflecting and continuous learning.

Pros

The statistics tools that listen to your calls and score you in various different sales aspects.

Cons

The navigability of finding previous calls from certain accounts or sales reps.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Services company, 51-200 employees)

Call recordings are essential for our sales team

2019-03-05

Pros

It allows individuals, as well as managers, to review call recordings, make notes, and review metrics in a way that actually leads to improvement on sales calls. Without a tool like Gong.io, improvement doesn't happen the same way.

Cons

Sometimes it's hard to find a call if you don't know the exact date or title of the call, even if you remember the contact you were speaking with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Game Changer

2019-03-05

Our product team reviews past calls to identify feature requests and the search functionality is incredible.

Pros

Gong has been a gamechanger and helped our entire sales team work more effectively.

Cons

Can't think of a con. Sometimes longer calls take a while to upload, but that's about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Storrs

What an amazing tool for both Sales and Product teams.

2018-04-17

What an amazing tool for both Sales and Product teams.

Pros

It is so easy to search for and key terms.

Cons

I wish it were a little easier to upload videos of product discovery sessions that were not recorded through a integrated conference tool like join.me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 51-200 employees)

I will use this the rest of my career

2019-08-27

Pros

Gong.io is going to help take my sales team to the next level.

Cons

Sometimes I have a hard time finding the exact tools I am looking for, but I am sure that will come with time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Professional Training & Coaching company, 51-200 employees)

Gong.io

2019-03-28

and they're adding helpful functionality all the time.

Pros

Incredibly useful. very quickly dissect my own past calls, and those of my teammates for training purposes.

Cons

I'd recommend this for any sales customer support org.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Waters

Solid, helpful, informative, easy

2019-03-05

Pros

I can coach our sales reps, run analytics around talk/listen, call length, key words/phrases, etc.

Cons

I'm sure it's a quick/easy fix given how well the software is designed.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sen Zhan

Excellent functionality with minor improvements to be made

2019-03-29

Analysing sales calls is made much easier with different ways to visualize the conversation

Pros

Ability to view topics discussed, check transcripts, search for keywords, create your own tags, view talk ratios, different search filters

Cons

Sometimes searching for the name of the sales consultant doesn't produce the result, even though the recording is there if you search by scrolling back through the pages, or if you apply specific date filters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Such a great app to gather Sales intel

2019-02-01

Love it!

Pros

It helps me as a marketer to collect and query the intel and roadblocks that sales encounters during the sales cycle.

Cons

Using some kind of AI to automatically surface interesting conversations that reoccur.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Awesome software solution for capturing and doing analytics on your calls

2019-03-13

I also use the customer calls for doing product discovery, and it is really easy to search for terms or by teams for topics.

Pros

I love Gong for its ability to capture calls and transcribe them so they are searchable and actionable in the future.

Cons

There are still a few other services that I wished we could use for making the calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Leigh Haydon

Great tool to drive sales team effectiveness

2019-03-27

Pros

Provides market insight for non-sales reps that we find very valuable.

Cons

Would also like to see more Hubspot integrations - typically trails SFDC on their release schedule.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott Azaroff

Powerful Software

2019-03-27

Pros

Powerful insight into calls and very helpful for our Sales team. Has also been a great resource for our new hires to review and watch demos.

Cons

No specific cons as it's been a good service for us.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Yaman N. Kamalmaz

Great software, cant live without it

2019-03-05

As a sales professional Gong is an integral portion of my workday.

Pros

The ease of use and the UI. I can review any call I need at any time whether on my laptop or phone.

Cons

Its perfect. The UI is constantly evolving and I love it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Human Resources company, 201-500 employees)

The best

2019-03-27

Gong is amazing

Pros

Allows me to improve my conversations with customers and overall sales acumen.

Cons

This is the best tool ever and I would recommend it for every sales organization

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 201-500 employees)

Game changer for professional development

2019-03-29

I recommend it to all sales professionals at other organizations.

Pros

Having the flexibility to listen on my own time has given me so much freedom in setting up my day and ensuring I'm developing my skills.

Cons

A little tricky to navigate to the screen sharing on the mobile app (i.e. to watch a demo on your mobile phone)

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Valerie Khalemska

Value for money

2019-09-16

It does the job, easy to use, it’s never down and without a doubt an invaluable asset to any sales organization.

Pros

Easy to use, links to your CRM, allows you to view call transcripts, easy to listen to other team members’ calls and share them

Cons

Also sometimes it’s hard to find a call if you used a conference line as opposed to dialing directing from the CRM.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more