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Delivery Management Software with Real-Time Monitoring (2026)

Last updated: February 2026

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Why is real-time monitoring important for delivery management software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Real-time monitoring improves delivery management by providing immediate updates on driver locations, enabling accurate ETAs, enhancing customer communication, and allowing better route planning and issue resolution. Of the 109 reviewers who rated real-time monitoring, 96% rated this feature as important or highly important.

Key features of delivery management software based on insights from 807 verified reviews

Delivery Tracking: Reviewers highlight the ease of tracking drivers and providing real-time updates to customers, improving visibility and reducing customer service inquiries. 96% of reviewers rated this feature as important or highly important.
Dispatch Management: Reviewers appreciate the efficient route planning, real-time updates, and streamlined dispatcher control, which reduce planning time and operational delays. 93% of reviewers rated this feature as important or highly important.
Live Driver Tracking: Reviewers value real-time monitoring of driver locations, enabling accurate ETAs and enhancing communication with customers and dispatchers. 92% of reviewers rated this feature as important or highly important.
Proof of Delivery: Reviewers emphasize the importance of signatures and photo proof, which provide irrefutable delivery confirmation and reduce disputes. 92% of reviewers rated this feature as important or highly important.
Routing: Reviewers note the efficiency of optimized routes, which reduce travel time and improve delivery accuracy, with capabilities for real-time adjustments. 92% of reviewers rated this feature as important or highly important.
Mobile Access: Reviewers find mobile access essential for providing drivers with real-time updates and route information, enhancing overall delivery efficiency. 92% of reviewers rated this feature as important or highly important.