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HubSpot Service Hub
5
96
4
79
3
9
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service solution for firms of all sizes
Table of Contents
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HubSpot Service Hub - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
HubSpot Service Hub overview
What is HubSpot Service Hub?
HubSpot Service Hub is a cloud-based customer service platform, which is designed to simplify processes for managing customer queries and improving client engagement for businesses of all sizes. It allows users to connect with customers through live chat, one-to-one customer communications, conversational bots, canned responses and more.
Key features of HubSpot Service Hub include customer feedback, surveys, insights, reporting, alerts, a customer database, knowledge base, goal management, and team email aliases. Businesses can use the platform to quickly answer customer queries by sending help documentation, recording short videos and creating custom email templates based on specific queries. It comes with an unified inbox, which records all communication and provides a full history of customer service for other representatives to refer to in similar cases.
With automated customer marketing emails and a searchable knowledge base, HubSpot Service Hub enables businesses to retain customers through streamlined, self-service access to case resolutions. It facilitates integration with several third-party applications such as Salesforce, HelloSign, Slack, GoToWebinar, CallRail, Typeform, Hotjar, Klipfolio, Lucky Orange, and more.
Starting price
per month
Pros & Cons
Ticketing System
Customer Support
Chat and Chatbot
Email Management
Setup
Pricing
HubSpot Service Hub’s user interface
HubSpot Service Hub pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.1
Ease of use
4.4
Customer support
4.5
Reviews sentiment
What do users say about HubSpot Service Hub?
Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up).
Select to learn more
Who uses HubSpot Service Hub?
Based on 187 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
HubSpot Service Hub's key features
Most critical features, based on insights from HubSpot Service Hub users:
All HubSpot Service Hub features
Features rating:
HubSpot Service Hub alternatives
HubSpot Service Hub
Starting from
15
/user
Per month
Salesforce Sales Cloud
Starting from
25
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
LiveChat
Starting from
25
/user
Per month
HubSpot Service Hub pricing
Pricing plans
Pricing details:
User opinions about HubSpot Service Hub price and value
Value for money rating:
To see what individual users think of HubSpot Service Hub's price and value, check out the review snippets below.
Sean C.
Marketer
Rene R.
Creative Director
HubSpot Service Hub integrations (98)
Integrations rated by users
We looked at 187 user reviews to identify which products are mentioned as HubSpot Service Hub integrations and how users feel about them.
Integration rating: 4.7 (4)
“L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.”
Hervé G.
CEO
Integration rating: 5.0 (3)
Integration rating: 5.0 (3)
Integration rating: 4.3 (3)
Integration rating: 5.0 (2)
“Overall really strong, a few quirks but it keeps getting better and more useful.”
Garrett C.
Owner
Integration rating: 5.0 (2)
“The integration makes sales communication seamless, organized, and measurable—turning calls and messages into actionable CRM data”
Nick D.
Managing Director
HubSpot Service Hub support options
Typical customers
Platforms supported
Support options
Training options
