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LeadDesk
5
11
4
2
3
0
2
0
1
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Clear and Efficient Sales and Customer Service Software
Table of Contents
LeadDesk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
LeadDesk overview
What is LeadDesk?
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.
The intelligent dialer enables agents to make calls from CRM platforms, websites, and Microsoft Excel. The rich dialing feature enables call recording, a listen live option for coaching and quality control, automatic call backs, and the option to blend inbound and outbound calls based on traffic. The intelligent call distributor feature enables calls to be sent to specific locations or agents based on pre-defined rules such as IP address, agent skills, and caller info. Calls can also be forwarded to external numbers for remote working.
With the LeadDesk contact management feature, numbers can be registered as 'blacklisted' or 'do-not-call' (DNC). Customer contact information can be compiled and securely stored, with the option to import data from existing databases. Reasons for calls ended can be selected from preset, or user-created, options. The LeadDesk reporting feature offers live dashboards and custom or pre-built reporting options for tracking contact lists, agent performance, channels, and more.
LeadDesk’s user interface
LeadDesk reviews
Overall rating
4.8
/5
13
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend1.00/10
5
4
3
2
1
11
2
0
0
0
Who uses LeadDesk?
Based on 13 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
LeadDesk's key features
Most critical features, based on insights from LeadDesk users:
All LeadDesk features
Features rating:
LeadDesk alternatives
LeadDesk
Starting from
99
Per month
DialedIn CCaaS
Starting from
25
/user
Per month
Convoso
Starting from
90
/user
Per month
Ricochet360
Starting from
24
/user
Per month
LeadDesk pricing
Value for money rating:
Starting from
99
Per month
Per Feature
User opinions about LeadDesk price and value
Value for money rating:
LeadDesk integrations (10)
LeadDesk support options
Typical customers
Platforms supported
Support options
Training options