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Microsoft 365
5
9.9K
4
3.4K
3
528
2
69
1
61
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud collaboration and file sharing application suite
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Microsoft 365 - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Microsoft 365 overview

Based on 14055 verified user reviews
What is Microsoft 365?
Microsoft 365 is a document management program offering key features such as document generation, document storage, secure data storage, file sharing, calendar management, and collaboration tools, among others.
Who uses Microsoft 365?
Reviews for Microsoft 365 come from a wide variety of industries, including Information Technology and Services (8% of reviewers), Education Management (6%), and Computer Software (6%). The most frequent use case for Microsoft 365 cited by reviewers is document management (67% of reviewers).
What do users say about Microsoft 365 pricing?
Some users report that Microsoft 365 offers good value for money due to its bundled applications and flexible payment options. However, some reviewers feel the recurring subscription, complex pricing, and high costs for extras can be drawbacks.
What are the most popular integrations for Microsoft 365?
The Microsoft 365 integrations most frequently cited by reviewers are: Microsoft Excel (a spreadsheet product rated 4.8 out of 5 for its integration with Microsoft 365), Microsoft Outlook (an email management product, 4.6), and Microsoft PowerPoint (a presentation product, 4.8).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Team Collaboration
Document Sharing
Sluggish performance and lag
Dependence on internet access
Subscription model drawbacks
Microsoft 365’s user interface
Microsoft 365 pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.6
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about Microsoft 365?
Microsoft 365 is a document management program offering key features such as document generation, document storage, secure data storage, file sharing, calendar management, and collaboration tools, among others.
Select to learn more
Who uses Microsoft 365?
Based on 14,055 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Microsoft 365's key features
GetApp's analysis of 611 verified user reviews collected between July 2021 and October 2024 identifies Microsoft 365's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Microsoft 365's Document Storage capabilities, highlighting OneDrive and SharePoint for their accessibility and ample storage space. Users report the ability to store, organize, and access documents from any device, which is important for remote work. They value the seamless integration with other Microsoft apps like Teams and Outlook, and the automatic saving capability. However, some users mention occasional policy changes and the need for more storage in the base license. Of the 254 Microsoft 365 users who gave detailed accounts of their use of Document Storage, 97% rated this feature as important or highly important.
Users report that Microsoft 365's Calendar/Reminder System is highly effective for managing schedules and appointments. They appreciate the customizable reminders, integration with Outlook, and the ability to set recurring meetings. Reviewers indicate that the system helps them stay organized and on top of deadlines. However, some users feel that deeper integration with other Microsoft apps and improved group calendar functionality would enhance the experience. Of the 111 Microsoft 365 users who gave detailed accounts of their use of Calendar/Reminder System, 96% rated this feature as important or highly important.
Reviewers highlight the robust security measures of Microsoft 365's Secure Data Storage, including encryption, two-factor authentication, and access control systems. They feel confident that their data is protected from unauthorized access and appreciate the regular security updates. Users also mention the convenience of storing sensitive data in the cloud, reducing the risk of local server breaches. Some users note the need for additional encryption capabilities for all file types. Of the 110 Microsoft 365 users who gave detailed accounts of their use of Secure Data Storage, 94% rated this feature as important or highly important.
Users find Microsoft 365's File Sharing capabilities valuable for collaboration, noting the ease of sharing documents via OneDrive, SharePoint, and Teams. They appreciate the ability to set permissions and track changes, which streamlines teamwork and ensures everyone works with the latest document version. Reviewers also mention the integration with other Microsoft apps and the convenience of sharing files across different platforms. Some users experience difficulties with permission settings and external sharing. Of the 265 Microsoft 365 users who gave detailed accounts of their use of File Sharing, 93% rated this feature as important or highly important.
Reviewers indicate that Microsoft 365's Calendar Management is essential for organizing meetings and appointments. They appreciate the integration with Outlook and Teams, the ability to manage multiple calendars, and the ease of scheduling and sharing events. Users report that the system helps them stay on top of their schedules and avoid conflicts. However, some users find the interface could be more intuitive and experience occasional syncing issues across devices. Of the 177 Microsoft 365 users who gave detailed accounts of their use of Calendar Management, 92% rated this feature as important or highly important.
Users report that Microsoft 365's Collaboration Tools, including Teams, OneDrive, and SharePoint, significantly enhance teamwork and productivity. They appreciate the real-time editing capabilities, seamless integration with other Microsoft apps, and the ability to manage changes and restore previous document versions. Reviewers feel that these tools streamline communication and project management, especially for remote work. Some users mention occasional connectivity issues and a learning curve for new users. Of the 159 Microsoft 365 users who gave detailed accounts of their use of Collaboration Tools, 89% rated this feature as important or highly important.
All Microsoft 365 features
Features rating:
Microsoft 365 alternatives
Microsoft 365 pricing
Pricing plans
Pricing details:
User opinions about Microsoft 365 price and value
Value for money rating:
To see what individual users think of Microsoft 365's price and value, check out the review snippets below.

Troy C.
Owner
Brendan C.
Territory Account Executive
Microsoft 365 integrations (12)
Integrations rated by users
We looked at 14,055 user reviews to identify which products are mentioned as Microsoft 365 integrations and how users feel about them.
Integration rating: 4.8 (197)
“draft statements for settelement”
Yu N.
Director
Integration rating: 4.7 (182)
Integration rating: 4.9 (170)
Integration rating: 4.6 (155)
Integration rating: 4.7 (144)
“My teaching is primarily delivered via Powerpoint so being able to seamlessly integrate my polls into the single presentation is important to me. It would be great if the full suite of question types could be replicated in Powerpoint.”

Angela D.
Learning and Teaching Consultant
Integration rating: 4.8 (129)
Microsoft 365 customer support
What do users say about Microsoft 365 customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Microsoft 365 customer support.
A subset of reviewers say Microsoft 365 support is responsive, professional, and persistent in resolving complex issues.
A handful of users highlight that support agents are quick to contact after ticket creation and provide efficient, personalized assistance.
A few users report customer support is difficult to reach, with long wait times and frequent transfers between departments.
A limited number of users mention support quality is inconsistent, sometimes inefficient, and not always able to resolve issues promptly.
Support options
Training options
To see what individual users say about Microsoft 365's customer support, check out the review snippets below.
“I enjoy being able to open up a ticket and have a technition calling my deskk within seconds.”
Brett C.
IT Manager
“You have to dig into the customer service forums to find solutions. As customer service is nonexistent, you are on your own.”
Manuel I.
Internet Marketer
Microsoft 365 FAQs
Microsoft 365, formerly Office 365, is a cloud collaboration tool that provides a private and secure space to store, share and edit files and documents, to connect dispersed teams using shared calendars, messaging and conferencing tools, and to improve your brand experience using branded emails and online websites. The business class email provided by Microsoft 365 allows for 50 GB of storage per user and the ability to send messages of up to 25 MB. This enables you to send images within emails and to apply custom formatting. You can customize your inbox rules and notifications, and update your calendar and to-do list, to help prioritize tasks. Communicate with colleagues more effectively with online availability statuses to instigate online chat, instant messaging tools and one-to-one, or one-to-many voice and video calling. Microsoft 365 provides collaboration and knowledge sharing tools for both internal and external purposes. You can allow external project stakeholders and clients to access documents, and create project-specific mailboxes and websites for specific teams, complete with automatic policies and rights protection. You can also use Microsoft 365 to build blogs and wikis for further knowledge sharing, as well as assigning tasks to team members and tracking tasks on a timeline. Enterprise plans for Microsoft 365 provide social networking tools to further enhance communication and collaboration.
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