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Salesforce Commerce Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based platform to manage eCommerce channels
Table of Contents
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Salesforce Commerce Cloud - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Salesforce Commerce Cloud overview
What is Salesforce Commerce Cloud?
Salesforce Commerce Cloud is the growth engine for customer companies that enables businesses to automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere - from flexible digital storefronts to embedded apps for sales, service, and marketing.
Leveraging the power of the cloud, Commerce Cloud's trusted technology helps brands launch sooner, grow faster, and reach more customers. The platform enables 1-to-1 personalization without the need for data scientists, driving higher conversions, average order value, and productivity while inspiring brand loyalty. With a robust technology partner ecosystem and a team of industry experts, Commerce Cloud ensures growth from planning to launch and beyond.
The platform includes everything businesses need for a complete, unified commerce experience. This includes digital storefronts, customer acquisition and loyalty tools, reporting and insights, order management, payments, and embedded apps. Commerce Cloud's flexibility allows companies to operate B2C, B2B, and DTC businesses with templates, fully headless commerce, or a hybrid approach. Powered by AI and real-time data, the platform personalizes promotions, optimizes cart growth, and provides conversational commerce experiences for both merchants and customers.
Key benefits of using Salesforce Commerce Cloud
Starting price
Alternatives
with better value for money
Salesforce Commerce Cloud’s user interface
Salesforce Commerce Cloud pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.7
Ease of use
4.5
Customer support
4.5
Reviews sentiment
What do users say about Salesforce Commerce Cloud?
Reviewers indicate Salesforce Commerce Cloud is easy to use and navigate, with many finding its interface intuitive and visually appealing. They appreciate how it helps organize tasks and manage clients efficiently, though some mention a steep learning curve and initial overwhelm due to its detailed features and multiple tabs. They feel it becomes manageable with practice and training.
Users report the user interface offers strong customization and flexibility, allowing businesses to tailor experiences and integrate with other applications. They think the design could be more modern and dynamic, and some find customization complex without technical expertise.
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Who uses Salesforce Commerce Cloud?
Based on 95 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Salesforce Commerce Cloud's key features
Most critical features, based on insights from Salesforce Commerce Cloud users:
All Salesforce Commerce Cloud features
Features rating:
Salesforce Commerce Cloud awards
Salesforce Commerce Cloud alternatives
Salesforce Commerce Cloud
Starting from
No pricing info
NetSuite
Starting from
No pricing info
Brightpearl
Starting from
No pricing info
ShipStation
Starting from
14.99
Per month
Salesforce Commerce Cloud pricing
Pricing plans
Pricing details:
B2C Commerce
No pricing info
Features included:
- 1 Site
- 2 Price Books
- 750K On-Demand Sandbox Credits
B2B Commerce
No pricing info
Features included:
- 2 Storefronts
- Self-Serve Portal
- Unmanaged Orders 10 per license
D2C Commerce
No pricing info
Features included:
- 360-Degree View of Customer
- Prebuilt Direct to Consumer Templates
- Best-in-Class Product Recommendations
Salesforce Order Management
No pricing info
Features included:
- Complete Lifecycle Management
- Distributed Order Management
- Omni-Channel Inventory Up to 50 Locations
Connected Commerce
No pricing info
Features included:
- Seamlessly Launch B2B and D2C Commerce channels
- Enable Salesforce Payments
- Unlock Order Entry & Visibility
User opinions about Salesforce Commerce Cloud price and value
Value for money rating:
To see what individual users think of Salesforce Commerce Cloud's price and value, check out the review snippets below.
Verified reviewer
Anonymity request
Verified reviewer
Anonymity request
Salesforce Commerce Cloud integrations (180)
Integrations rated by users
We looked at 95 user reviews to identify which products are mentioned as Salesforce Commerce Cloud integrations and how users feel about them.
Integration rating: 4.0 (2)
“Integration with PayPal is important because it enhances checkout convenience, security, and global payment acceptance, helping businesses reduce cart abandonment and support multiple payment methods without handling sensitive financial data directly”
Arturo V.
Cmo
Integration rating: 5.0 (1)
“Necessary integration for shipping products. Shipstation incorporates all main shippers and makes tracking simple.”
AJ G.
IT Systems Administrator
Integration rating: 5.0 (1)
“Payment integration couldn't be less important. Stripe is the best in the biz!”
AJ G.
IT Systems Administrator
Salesforce Commerce Cloud support options
Typical customers
Platforms supported
Support options
Training options
Salesforce Commerce Cloud FAQs
Salesforce Commerce Cloud has the following pricing plans:
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Salesforce Commerce Cloud?
Salesforce Commerce Cloud has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Salesforce Commerce Cloud support?
Salesforce Commerce Cloud supports the following languages:
English
Q. Does Salesforce Commerce Cloud offer an API?
Yes, Salesforce Commerce Cloud has an API available for use.
Q. What other apps does Salesforce Commerce Cloud integrate with?
Salesforce Commerce Cloud integrates with the following applications:
Sticky.io, Adyen, PayPal, i95Dev Connect Suite, Worldpay for Enterprise, Annex Cloud Loyalty Experience Platform, Botify, AppOmni, Chargent, Commercient SYNC, Outfield, InEvent, FedEx Ship Manager, Astonous Ship, Bolt, Pinterest, Signifyd, THRON, BlueSnap, ReturnGO, Aspire, Avalara, Nosto, Noibu, Talkable, JustOn, Sync Made Easy, Riskified, Akeneo Product Cloud, Flow, Dynamic Yield, Pixlee TurnTo, Lemon Learning, TaxJar, PowerReviews, Flowla, Blackthorn Payments, Bazaarvoice, Stripe, ZenKraft Shipmate, Discover Childcare, Cloudinary, SurveyVista, Mollie, ShipStation, Forter, Tulip, Klaviyo, Plivo, Pimly, Prefixbox, Coveo Relevance Cloud, Lionbridge Language Cloud, Kount, cybersource, Namogoo Digital Journey Continuity, Antavo, Bolt, TikTok, Celigo Integrator.io, Yotpo, Radom, Talkative, SheerID, Narvar, OrderGroove, PayPal Enterprise Payments, TrueLoyal, Woosmap, Productsup, Maxio, inriver PIM, ZINFI’s Unified Partner Management (UPM) platform, Propel, Tecsys OrderDynamics, Styla.com, SalesWings, Vertex
Q. What level of support does Salesforce Commerce Cloud offer?
Salesforce Commerce Cloud offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base
