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ScreenConnect
5
1.3K
4
426
3
62
2
11
1
7
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote meeting platform for resolving customers' queries
Table of Contents
ScreenConnect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ScreenConnect overview
Based on 1895 verified user reviews
What is ScreenConnect?
ConnectWise ScreenConnect is a remote support solution with key features that include remote access/control, access controls/permissions, unattended access, and more.
Who uses ScreenConnect?
By industry, ConnectWise ScreenConnect reviewers are most commonly professionals in information technology and services (33%). The most frequent use case cited is remote support (76% of reviewers).
What do users say about ScreenConnect pricing?
Most reviewers indicate that ConnectWise ScreenConnect delivers strong value for money, with comprehensive features at a lower cost and flexible pricing. However, some reviewers feel recent price increases and complex plans reduce affordability for smaller organizations.
Starting price
per month
Pros & Cons
Remote Access
Security and Access Control
Group Management
Bugs and Issues
Complex and costly licensing model
Challenging installation experience
ScreenConnect’s user interface
ScreenConnect pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.6
Customer support
4.4
Reviews sentiment
What do users say about ScreenConnect?
ConnectWise ScreenConnect is a remote support solution with key features that include remote access/control, access controls/permissions, unattended access, and more.
Select to learn more
Who uses ScreenConnect?
Based on 1,895 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ScreenConnect's key features
GetApp's analysis of 65 verified user reviews collected between July 2021 and September 2024 identifies ConnectWise ScreenConnect's most critical features and summarizes user sentiment about those features.
Reviewers appreciate ConnectWise ScreenConnect's remote access/control capabilities for providing efficient technical support and troubleshooting. They find it easy to deploy and use, with stable connections and a user-friendly interface. Users report the ability to respond to UAC controls, unlike other products. They highlight the convenience of accessing devices remotely, saving time and effort. However, some mention occasional glitches and issues with screen blanking. Users also value the integration with protocols like RDP, VNC, and SSH for diverse connectivity options. Of the 45 ConnectWise ScreenConnect users who gave detailed accounts of their use of Remote Access/Control, 100% rated this feature as important or highly important.
Reviewers highlight ConnectWise ScreenConnect's unattended access as a valuable capability for IT professionals. They appreciate the ability to remotely access and control devices without user presence, which is useful for maintaining servers and performing updates. Users find it easy to install the agent and access systems outside business hours. They report that this capability enhances efficiency and effectiveness in remote support. However, some users mention it is not relevant for their use case or faced stability issues in the past. Of the 25 ConnectWise ScreenConnect users who gave detailed accounts of their use of Unattended Access, 84% rated this feature as important or highly important.
Gianni M.
Marketing Manager
Andrew P.
It operations manager
Justin L.
Desktop Support Manager
All ScreenConnect features
Features rating:
ScreenConnect alternatives
ScreenConnect
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Per month
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ScreenConnect pricing
Pricing plans
Pricing details:
User opinions about ScreenConnect price and value
Value for money rating:
To see what individual users think of ScreenConnect's price and value, check out the review snippets below.
Luis N.
Security Engineer
Nelson O.
IT Systems Admin
ScreenConnect integrations (8)
Integrations rated by users
We looked at 1,895 user reviews to identify which products are mentioned as ScreenConnect integrations and how users feel about them.
Integration rating: 4.3 (8)
Integration rating: 4.3 (6)
Integration rating: 5.0 (3)
Integration rating: 5.0 (2)
“It is what the technicians used daily”
Philippe C.
IT Director
Integration rating: 4.0 (2)
Integration rating: 5.0 (1)
ScreenConnect customer support
What do users say about ScreenConnect customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ScreenConnect customer support.
A fair number of users found ConnectWise ScreenConnect support team helpful, resolving issues quickly and providing insightful guidance.
Multiple users appreciated the prompt responses and professionalism of customer service, making technical challenges easier to manage.
A number of users reported difficulty reaching customer support, with slow response times and unresolved tickets being common complaints.
Multiple users felt support quality declined after the ConnectWise acquisition, citing lack of knowledgeable staff and inconsistent assistance.
Support options
Training options
To see what individual users say about ScreenConnect's customer support, check out the review snippets below.
“We appreciate its user-friendliness and the fact that we were always able to get a prompt response from their helpful support team, suggesting options that would work best for us.”
Cassidy S.
Consulting Team Lead
“After hours support and maintenance provider.”
Kinjal V.
Carer
“Support is occasionally poor, but I believe this is a Connectwise issue that has been longstanding.”
Lorenzo K.
Security Project Engineer
ScreenConnect FAQs
ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can access clients’ devices using session codes or email invitations, prevent potential cyberthreats, and protect data via AES-256 encryption and two-factor authentication. Using ScreenConnect's video auditing functionality, enterprises can record videos of all ongoing sessions and store them in the system for future reference. It comes with an administrative dashboard, which lets users view connection activity, session events, or recently active technicians and download generated reports in HTML, CSV, XML or JSON format. Moreover, professionals can add multiple technicians in an ongoing session to resolve customer issues through team collaboration. With ScreenConnect's mobile application, businesses can manage virtual sessions, run commands, and communicate with customers through messaging. Operators can utilize the custom branding functionality to add brand logos and use local languages to enhance visitor engagement. It also helps managers conduct remote meetings to control desktops and highlight specific areas on the shared screen using annotation tools.
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